Forever 21

you should be glad I still supported you all after you all prices increased

I received a stained and damaged dress. I went through two different people requesting a free return label so that I could ship the item back without having to pay the shipping fee. Why would I have to pay the shipping fee for a dress that was clearly damaged?

The dress has a black stain on the collar and frayed stitching all over. It is a cheaply made disaster and I will never be ordering from here again.

15, online so I called to the Forever customer care. And he said me nothing to be worried, it’s new account n it’ll take time to pay online. I added my checking Bank account number with Forever credit card. 00 for additional fees.

I never ever seen this type of stores credit card. So stay away from forever credit card.

I would give it 0 star I would. I never received a $60 item and they can’t even refund me or exchange. Talked to them over 2 hours and no one would help me. Yell at me, hung up on the phone on me, can’t transfer me over a manager, harass me, mean, you name it.

Never experienced anything so negative in my life. Will NEVER buying from Forever21 again

I have been trying to get help regarding the shoes that I bough The shoes cut my feet so bad , the straps broke 1/2 after I wore them It was a disaster I had to wear them like that because I didn’t have no other shoes at the moment

Every time I go tot he store this one employe. He is so sassy and rude and the way he speaks to me and my uncle made us feel so uncomfortable. We were having trouble paying and we asked for help and he just stood there arms crossed and did nothing.

Then when we got it to work he sighed and rolled his eyes. The other time I went to the store he took my order and was annoyed as well especially when I asked the size of something or the price.

I had ordered a package 2 weeks ago on the 26 of July. I had called on Friday , Monday , and today. Today they finally took into consideration about what I was saying and finally started the process to refund my package.

I’m complaining about the fact about how all employees where rude on the phone with me because I was having a issue and they didn’t want to be bothered by it and continued to brush me off with it. They kept saying give it 2-3 days and now they are saying that I am getting my money back .

My complaint i placed an online order never received email confirming order when I received order it was the wrong size I was told being that I did express shipping and received wrong size I would be refunded my shipping fee after item was returned. Returned my order and now forever21 does not want to refund me my shipping 22.95$

I called up because I never received my package. Customer service is saying there is nothing they can do. So I lose out on the clothes that I purchased and the money I spent. They are no help at all.

I always have this issue with Forever 21. I am not sure if they choose the WORST delivery service or if they just don't know how to send packages out. EVERY TIME I order something from Forever 21, I am given an estimated day that it is supposed to arrive at my house.

I understand that it is an ESTIMATE, not exactly when it is going to arrive. The problem is, EVERY SINGLE TIME - - (for example this package that I am still waiting on) it says the ETA is Friday. So I NEVER get it that day....

So then I check a couple days later to see when the next ETA is... and there is ZERO information on where my package is. It just says "pending" EVERY TIME. What does that mean? ).... Is it even going to get to my house?

& I have A LOT of packages that come to my house. MOST come when the estimated…

Hi how are you the reason i am emailing you is because i was an employee at forever 21 as a brand ambassador in Pineville NC at Carolina place mall and I ended quitting because i was getting discriminated by one of the managers by the name of Nicole and i was being harassed by her as well and she is very rude to hispanic customers she gives them a bad attitude she refers to us hispanics as “ them people” and

she is always gossiping about other employees with one of the managers by the name of Shannon and it was reported to the store Manager by the name of April and when i told her and the managers about what happened they didn’t take it as serious as they should like Nicole is still working there after she discriminated me and the his panic community and

I don’t know what type of…

I visited the Roosevelt Field store in NY this week and have never experienced such disarray and confusion from four separate employees at once. I tried to make an exchange with my receipt and at first they said I was OWED $90 and then said I was supposed to PAY $6 actually.

No one had any idea what they were doing and my exchange was definitely processed wrong. I stood at the counter for over 35 minutes trying to exchange five items. It was beyond upsetting and stressful... Please try to remedy this situation.

I tried to shop with my daughter, the az mask mandate was removed in March and as of 5/14 Pima county’s mask mandate was also expired. I am medically expert from wearing a mask and these girls harassed me, didn’t let me or my family shop, were following me around the store telling me I needed to wear my mask even after I told them I was medically exempt.

Brianna proceeded to kick me out of the store, this is discrimination!!!! I will be contacting my attorney for the way your business handled this issue

I went into forever 21 & I was trying to do a return on 2 items. I went thinking I had one more day to return the items, turned out i had the dated mixed up so my receipt was ONE day old.

The supervisor at the north county fair mall was refusing to take the items, when I told them I wouldn’t mind store credit. It’s just so hard to go constantly go into the store considering fitting rooms aren’t open & everything doesn’t always fit right.

She then said I could exchange it for something else but it would be final sale, again, I wouldn’t be able to try on the items which seemed unfair. That same day I had my sister try to exchange her pants, again, wrong size.

She had lost her receipt but she only wanted to exchange it for the same exact item just a smaller size. The supervisor kept…

My delivery address is saved correctly in the app, when confirming my order my address was CORRECT. Then when I received an email that my package was delivered all of the sudden it had a different address in the email.

My package still has not arrived, none of my neighbors have it, AND nobody can tell me how my saved address was changed to something else. AND this company will not do a damn thing to either send me the items again or give me a refund of any sort.

Nice to know this company does not care about customers receiving their products or offering some sort of solution or credit.

Bad bad customer services, the manager sooo rude ,she refused to return my pants with tags on and receipt 1 week ago , there was no reason to not returning it and she even mark the tag with blue marker to not let me return it in any other store or try to returning when she is not at store ..

so sick people over there and really rude .. the only problem to return it is small and there is no bigger sizes and I asked before I purchased it can I return it they said yes keep the receipt and the tags ..

then I come back they refused to take it for no reasons

I made an order for fast delivery, that is to say pay for that service and I have not received anything very bad service very angry they send it late and even so they charged me for a delivery of two to three days and the Today ends and it's 6 days my order is the number 97249839 I have sent you a message and I do not receive a reply

Someone hacked into my forever 21 account and placed an order. Unfortunately I only was able to discover this after work, so the costumer service lines are down. So now, I’m not able to cancel the order before it processes.

I’ve been hacked before, and contacted them, but the person I talked to seemed to not believe me, he said I would receive an email from the fraud department, however I never received any email.

Hi, On 09/24/2019 I returned Belted Zip-Up Denim Skirt from my Order # 90712271via FedEx. On 10/02/2019 the package was delivered. 00 back. I called 3 times to customer service. The answer is always the same: the package is delivered on time, they will contact the warehouse and will solve the problem.

In my 3rd conversation, I wanted to talk with a supervisor. It was explained to me that they are busy and I have to wait for more than 3 hours.

Also, they promised me that someone will contact me in 24 to 48 hours. Of course, nobody called me. Please return my money immediately.

Hello, I wanted to reach out to file a complaint about a very rude worker at your Main Place Mall location (2800 N. Main St. m. 99 and the were $12.?? 93 cents” and I didn’t say nothing about it either I thought maybe she’s having a bad day but then she gives me my items I’m a bad that looked like if someone had returned something on it and

that’s when I had it because those items were for my sister I obviously don’t want to give them to her in that type of bag so I go and ask another employee for the manager and she asked Silvia where he was and with her had she says somewhere over there so the other employee walks me to him and I say “excuse me your employee was being so

rude” he says “ who the cashier” I responded “yes” he only says “I’m sorry about that” instead of talking to her to…

Customer service is terrible, the representative is rude and try to hang up the phone without supporting anything

I ordered a maxi dress for my birthday that was on sale and they sent the wrong color. I called them and told them I'd be willing to keep the dress and order another one in the correct color should they send it to me on sale as the first since it went back to full price. They said they could not do that at the moment and I should order the dress again, they would send the correct color and when I receive it I should call back and get a discount for the difference of the sale price from the full price which about $12. I agreed and ordered a new dress. A week later I get another dress in the same incorrect color. I call again and they said someone else had the same issue and that it must be a tech issue on their side (obviously).

There was no way to get the correct diress since the error…

Went to the Parkcity Mall store to make a return for an online order I had made. I had gone into my online account & filed the information to get a return slip for the items I would be returning to the store (that all qualified for store returns).

When I stated I was making a return, I was abruptly interrupted & told that they no longer take online returns & issue a refund, that they now only can do exchanges in the store for the items as a new policy as of that day. I walked away confused & decided to call F21 customer service to double check because even the slip I had filed that same morning stated above that the refund is issued in the same way you paid.

After speaking with them, I was told that my items should be able to be returned for a refund (No online only, not worn, or…

I went into the store to do some shopping,and left my something behind,I realized when I left the store I did not have it.i went back into the store and ask associate behind counter about it he said no,but a lady name Samantha was crappy about it.

30%placard placed on the wrong rack. Asked the cashier, then the manager which shorts were 30% off, since what he told the cashier over the phone didn't match the display . He came over and stated that the shorts on the rack were not 30%off rather buy 1 get 1 at 50%.

I stated that the placard stated otherwise despite someone's fault and the store had to honor it. Manager did so, but walking ahead of me 10ft. " Why? None of the 30% items were "final sale". He seemed irritated w/me.

I should not be penalized for the manager's failure to oversee the placement of the 30% placards. That statement was a cheap shot!. This is not good business practice, especially when the store's at fault, not the customer. 90 Date: 6/28/2019 /store Santa Anita Fashion Park Receipt: #3542-14-30329602

To whom this may concern, Hello my name is Flor Godoy and I have worked at the Forever 21 Red store in East Hanover NJ. I am not sure whether or not I am sending the email in the right place.

This email is in regards to how the managers treat the employers in their store. I can honestly say I do not feel comfortable working there anymore because of how the store manager belittles their employers. I have been in two unpleasant situations with Suzie, the store manager.

The first situation was when another manager when he (John) took what I said as a slick comment. John had only seen my phone and the candy I bought out, but it was hidden behind "go back" clothing so customers did not see it.

I had been assigned to stay in the fitting room because it was busy and another manager Stephany…

I left a lengthy comment on Forever 21 website on April 1, 2019, regarding your store in Clackamas,Or. (I had never been before--first time) I surprised my daughter with a shopping spree at your store with a disastrous ending. I am at a loss why no one has contacted me about the experience I had at your Clackamas Or. store.

I would categorize your manager as a facilitator conducting an aggressive and coercive practice in signing people up for credit cards they did not ask for and explicitly communicated this to the manager. The manager's response to my complaint at the check out desk was to simply call this national number.

She promptly gave me a brochure with the number and the obligation the store put me in. It was "out of her hands".…

Placed an order with this company- screen shows only a USPS label was created for this shipment-11 days later still shows that the order has not been shipped- Customer Service Rep could not tell me if they could find out from the distribution center where the items were -also refused to connect me with a supervisor- his response was- everyone is busy- Every customer should be given a clear answer as to whether an order can be traced - after all the merchandise was charged to my credit card -but not delivered-

If I could select negative number of stars I would! I ordered a jacket as a Christmas gift and you sent it to some mystery address and claimed it had been delivered to me. There is NO WAY I entered some bogus address not even close to my own. In other words, there is ZERO chance I entered a typo on the delivery address. You then claimed it was delivered to said mystery address and when I said I wanted another one sent to the right address because of your error, your "customer service" (and I use the term "service" very loosely) simply told me, "Nope, sorry, we aren't responsible for the item going to the wrong address."

I have contacted customer service twice over this issue and emailed once prior trying to get my money back (either that or the jacket I ordered and paid for in the first…

My daughter and I spent 20 minutes in line just to be told that none of the items we were purchasing were on sale. All thru the store, and specifically on the racks where we got the items, there were 50% off signs. (See attached images).

When I questioned the sales clerk about why the signs were there, she said the were just to announce the sale. OK, I said, well what items are on sale then, if not the racks where the signs are? She stated you have to wait till you come to the register to see what rings up!!!! REALLY???

WHAT TYPE OF FOOLISHNESS IS THIS? Is this typical of your retail practices? Bait and switch?! Philadelphia Mills PA 19154

please cancel my orders they went through five times 876 392 7084

On Friday, November 23, 2018, Black Friday, at the Lakeside Mall Store in Metairie, LA , I was standing in the check out line for approximately 15 minutes. When I was next to approach the counter for checking out, I walked over to the girl who I thought would check me out, but turns out I needed to scoot down to the one to my right.

When I placed my things on the counter to check out, she rudely asked me (with a hoodie hood on her head checking customers out, which I think is extremely unprofessional) if I came over from the right side. Which I responded, yes I did and then she rudely said, "The line starts around the back area of the store, and pointed to where I was standing in line.

I said, mam, I was standing in line and have been in line for 15 minutes, and I went to the check out…

To whom this may concern,

I’ve been purchasing products from forever 21 since I was 15, I’m currently 29 and I continue to support and love the brand. Recently i’ve experienced extremely poor customer service. The service is so bad I’m considering leaving the brand as the representatives I’ve spoken with do not value a customer. On Saturday September 15,2018 I spoke with Nine B (4:05p) a supervisor on duty through the online service. I would like to exchange a product that was purchased online for a bigger size. When I’ve purchased online previously it states “online return only” so I’ve learned to not buy products that are OR, however this order below did not state that, I tried expressing to the representatives that it was a mistake on the web development side and that it shouldn’t be…

I am a huge fan of Forever 21 plus size clothing line and was excited to visit the Brandon mall Forever 21 location for the first time! On this past Sunday 08/05/2018. Around 1:00pm. I walked in and asked one of the employees there if they had a plus size section available.

” I was upset by her response and walked out of the store. I really felt this needed to be addressed so I’m emailing you all in hopes that know other female has to experience what I went through that day. Thank you!

Today 6/7/18 at 6:00pm, I did a little shopping at the forever 21 which is located inside Broadway Commons Mall Hicksville Long Island Ny 11801. Once finished shopping, I approached the register at 6:46pm to pay for my two items, which were a set of earrings and a set of bracelets.

While coworker 2153172 (Tyanah) is ringing up my items she’s also having an unprofessional and inappropriate conversation with her coworker whom is also ringing up another customer about an altercation in which employee 215372 (Tyanah) and a customer were involved in. In turn it seems employee 215372 (Tyanah) was being recorded by said customer for reasons of mistreatment by said employee 215372 (Tyanah).

To move things along faster I move the shopping bag toward me and waiting for my receipt to print out.…

Today 6/7/18 at 6:00pm, I did a little shopping at the forever 21 which is located inside Broadway Commons Mall Hicksville Long Island Ny 11801. Once finished shopping, I approached the register at 6:46pm to pay for my two items, which were a set of earrings and a set of bracelets.

While coworker 2153172 (Tyanah) is ringing up my items she’s also having an unprofessional and inappropriate conversation with her coworker whom is also ringing up another customer about an altercation in which employee 215372 (Tyanah) and a customer were involved in. In turn it seems employee 215372 (Tyanah) was being recorded by said customer for reasons of mistreatment by said employee 215372 (Tyanah).

To move things along faster I move the shopping bag toward me and waiting for my receipt to print out.…

I shop in the Forever21 store located in Paramus Nj (Garden State Plaza Mall) frequently. Not one person has ever asked me do I need help or am I looking for anything specific. The cashiers are worse then the sales people on the floor they are always having their own conversations don't make eye contact , don't ask if you found what you were looking for but remind you that sale item's are final sale.

I worked in retail for 12yrs and have been everything from a sales person to working in Head Quarters so I look for the customer service experience when shopping , I get it a lot of these kid's are young and don't care but they really need a new attitude.

Customer service is not for everyone.

I went to Forever 21 ( Lenox Mall location in Georgia) to celebrate my daughters birthday and give her a shopping spree. I saw 2 items on clearance that had something wrong with it. One item had a small hole near the collar and the other item did not have a button.

I really wanted both items and asked what kind of discount I can get. I was told by 2 store clerks told me they could not give me a discount because it is already on clearance. If they are being trained to say that, it is totally ridiculous!!!

What makes this problem even larger for me is I immediately called Forever 21 corporate office and filed a formal complaint. I was told that I would hear from someone in about 3 days. It has been over a week and I haven't heard from them.

I expect a response from this complaint. Thank…

I received an incorrect item and one item is missing from my order that i paid for, along w/ 3 day shipping. I spoke to one customer rep, she put me on hold and then hung up on me. I called back right away and spoke to a different customer rep and I could not understand a word he was saying.

I was told I would have to send a pic of the wrong item through email (which I completely understand), however I was then told I would have to then reorder the item I already ordered. I still had a few questions regarding why I would have to reorder something I already paid for and then call your customer service line in order to remove the shipping fee.

The rep was getting agitated and kept putting me on hold without even telling me. I kept saying "hello" several times. After putting me on hold…

I have been waiting over 3 months for a refund for merchandise I returned to this company. I paid money to ship the merchandise following the address & instructions I was given.

First I was told they never received it. When USPS tracking confirmed that was a lie, they finally told me the credit was processing & to wait 4 weeks. 4 weeks later when no refund appeared I was told there was an "error" processing the refund.

Two months later I am being told them exact same thing every time I call. I have had 2 "supervisors" do nothing & refuse to call me back as they promise (Ian & Riann). I have a "manager" (Joan) refusing to call or email back as she has promised.

I follow-up about my refund every 24-48 hours as directed & I am given lie after lie about why they can't process my refund yet.…

Hi- I am just really trying to express how poorly treated I was yesterday by your customer service. I was on the phone with my mom and we called to order a sweatshirt that just came back into stock. I attached the email. 03$.

The first rep,a girl,basically was telling me that she “couldn’t help me” with any of the questions I asked her. Then she hung up on me. I called back and asked to speak to a manager-who they said wasn’t available but a gentleman got on the line. ).

The girl,the first person I spoke to,was really the worst customer service representative I have ever tried to communicate with. terrible. I just wanted to buy a top. I ended up being put on hold for 42 minutes till we gave up.

I’ve been buying my clothes at F21 for almost 18 years-mostly in-store. This was such s…

I have ordered few tops and dress from forever 21 and few of them does't fit well. i cannot return them as they were in final sale but i have received a dress which is far more different piece from the picture.

so I called the Customer service and asked the solution. they asked me to email them the invoice and the picture of the dress. I did it and then they sent me Fedex return label. The dress is 14$ and if i wanted to return it, the shipping is free but i should be buying a package for it and i should use uber to go there.

together its gonna cost me more than 14$. instead i requested them to allow me to return or exchange it in stores. they said they cannot do it. Now, its not my mistake that they sent me the wrong item and why should i take effort to return through mail? this is…

Forever 21 has lost 3 of my online orders, and the customer service is awful and very unhelpful. I'm in the process of yet another lost order with them. They said they would email me an affidavit, and nothing has been sent.

I have spent a lot of money ordering from them, but this will be my last! I either want my money or my order.

I was expecting my package yesterday because that's what the tracking number suggested. This is the 3rd time I have ordered from Forever 21, and when the expected date comes, the package does not arrive. I rechecked my tracking number on my expected arrival date after the package had not showed up and the date was pushed back. This is so frequent that it makes me not want to shop here any longer. I want to know why my package label was created on Nov 11th, but my actual package was not shipped out until Nov 17th, which was my expected delivery date.

My order was made last week and was not shipped out until yesterday. If I knew there was going to be a handling process of over a week I would have not placed an order. This is super frustrating when I am waiting on items for an event. Even…

I was trying to shop a chocker at the Forever 21 located in The Shops at Montebello. I asked for help twice but they said they didn't have any time to help me and they were very rude to me(they also gave a dirty look) I'm very upset about their service.

All I wanted was to buy my chocker! I hope you guys do something about it, you guys are supposed to hire people that will treat customers good not bad.

I payed for some items on the 15th of this month and the order is still pending up till now. The Forever 21 customer service page has no contact info that i can use since I'm currently located in the caribbean so i had to search for this email address.

The corporate guys are inconveniencing me and I would really like to cancel this order since it hasn't even been shipped as yet. On that note, can the billing department please refund me the money please? Not sure if anyone else has had luck with this company.

While shopping at the forever 21 store in the mall at Jacksonville NC My wife needed help obtaining a dress she wanted to buy But could not find a single sales employee except the lady at the check out counter when we approached her she topped the check out line to find a sales person and returned to tell us some one will be right with us.

After about 30 Minutes the so called manager once again closed the check out line to find a sales person which she did not, so she decided to help us then when my wife asked about a dress on the mannequin she told us only one lady could touch the mannequin and she would not be in until tomorrow.

At the end of Aug i was at Las Vegas and i purchased some clothes in a shop (Forever 21 at Fashion Show Mall) with sum of 330 dollars. I got 60 dollars of Gift cards (10 dollars for every $50 purchase) validity of gift card was between 09/09-/15- 09/19/15. Since I had to leave USA I asked the representative of the store if i can use the gift card through Web Site and he told me that i can use it! When i try to use the gift card, I couldn't use the gift card because they were with zero balance. I made a complaint at the same day and they told me there is some Error and i should call Forever 21 customer services.

So I call forever 21 customer service number, that told me to contact the store that I purchased. So for a month i try to call to all customer services and try to call and ask me…