Customers report serious quality control issues including burnt/stale chips, dangerous foreign objects (plastic, possible rodent feces, stones), and bags filled mostly with air or crushed chips. Multiple complaints about product freshness, contamination risks, and inadequate packaging. Several customers express loyalty to the brand but frustration with declining quality standards.
Common Issues
I purchased a bold mix 20 singles bag. As one of my kids opened up a bag of the doritos spicy nacho, he noticed it smelled of cigarette smoke. Ive never had to complain until today. I'm very upset at this display.
I don't have money to waste. Please tell me what can you do to help me out.
My complaint is the size of your new rollout with the potato chips. Smaller size and paying more. My favorite chip and now will be looking for a replacement. Once again the consumer is getting screwed. My hope is that you will in time feel the effects of this new rollout and not in a good way.
When I see people picking up a bag of your chips I point out to them just what they are getting and show them the price they are paying, then direct them to another brand.
I love something crisp and fresh every evening and Frito Lays is something I can binge on. I keep buying lots of lays, Cheetos, ruffles as I really enjoy the crispness, flavor of them. Frito Lay has attracted its customers by making this very fresh, packaging is neat, nothing torn.
Baked items are always better than fried oily ones. And Fritos understands the people cannot compromise on taste and made this without frying. Lovely taste. Great snack items while going travelling or getting together with friends or just having it for yourself.