Frontpoint

Was great when I first started Frontpoint using years ago. But equipment is now old and outdated and service has plummeted. Prices have increased and are not competitive (just signed with SimpliSafe for half the monthly fee). But the cancellation process was torture.

Over a week ago, I called to cancel and was sent a link to follow up online which didn’t work. Tried numerous times on several computers and got an error message each time.

Finally called Frontpoint again and spoke to customer service which walked me through an arduous and absurd process to cancel. AND THEY ARE BILLING ME FOR ALMOST 2 months of service going forward which I cannot use. ).

You will not get anyone to answer your calls or get a call back when trying to cancel the service.

Was into the impression I had canceled months ago. Keep getting bills. Can't officially cancel until "bills" paid. Keep getting billed for service I don't want

Everyday I leave my home within 5 to 10 my alarm would go off. Now it goes off between 15 to 30. Within one day I get between 3 to 5 alerts to my phone letting me know a motion sensor went off.

It's so bad now I was told by the police if it keeps happening they are going to issue me a citation. " NOTHING like... Let's fix this issue or even I'm sorry your having such problems. I had to add my own cameras to make sure no one is in my home and wonder do I actually need this poor service.

STILL no one is trying to fix the issue and I've call and been on hold for now over 10 minutes. This just SUCKS!!!!

Hi, I need help canceling. I have called 877-602-5276 and select option #6. but I get left on hold for hours upon hours I have done so for 3 days in a row. I have been a customer for 7 years.

This is a very very very bad way to treat a long time customer.

Your technical resources are not very skilled! Plus every time I call it’s a Two hour wait for a return call then the resource doesn’t have a clue the last one told me he was on the wrong page I have tried three different times with no success and

I’m about to cancel my account totally frustrated this isn’t the Frontpoint I signed up for it used to be a great company with good response and very skilled technicians not sure what happened but I don’t like it Thanks John Lynch

Have been trying to cancel my service spoke to numerous employees and have submitted required emails to cancel and continue to charge me.

I called the Frontpoint support hotline at night about 8pm. I finally reached a gentlemen who seemed from the start like he was upset about something. When I finally confronted him about my billing issue he raised his voice and told me to "Calm the hell down".

Well, my daughter is 12 and was in the room with me. she does not need to hear these kinds of words coming from customer service employees. Needless to say I love Frontpoint but will not continue because of the way we were treated.

I am a frontpoint customer who is not happy with their service. I really would like someone to get back to me about this. I visited a few websites today, and read hundreds of complaints online about people having similar problems.

My issue pertains to my monthly billing statement.

On the 24th of June 2016 I received my Frontpoint monthly billing statement for my account. After that I handed over a complaint at the Frontpoint care center via email that one of my contracts that has been upgraded is wrongly charged. 99 a month.

I went so far as sending the original contract to the Frontpoint corporate headquarters via email address. I received response that they can see that I been charged too much. Problem is they deducted the end of June that amount until now the problem is not resolved.

Not good customer service on my recent support inquiry. I have been having issues tripping sensors and had no idea it would be such a hassle to get someone to come out to the house.

Frontpoint has activated my account while I am now out of the country and without my consent. I have tried to get to bottom of this via the customer hotline in vain. I have had to pay for a service that i do need.

Further more I am billed for plans I did not want. I am also being harassed for an outstanding payment, this is after i have made a payment, and told to ignore the call. I have been complaining about this but it happens monthly.

Being the best network they are, I am not happy with the recent service I am getting. I have six years experience with Frontpoint because I thought they were the best, not sure anymore.

I am writing to voice out my issues with the Frontpoint support. I'm hoping that the problem may be resolved and i will be fairly compensated. I was charged a fee of $350 without any prior notification. The billing statement was reviewed in the Frontpoint website and there were no other remarks expect for what I claimed. The unit installed on my house had a defect in the power button and the staff, after reviewing my equipment, assured me the replacement was going to be free of cost. The technician immediately ordered a new unit for a replacement since there were no other damages other than the power button.

During the second billing cycling after the replacement I was surprised to see I was charged $350. When I dialed for enquiry the Frontpoint customer care agent did not have any…