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Gap

1.7
13 complaints

Complaints

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S

Mar 25, 2023
0

I’m requesting a refund for an order I did not get 1dk88by I spoke to customer service center refusing my gift card refund. Please send me the electronic gift card for the refund that is due to me as I did not receive my order it’s not fair at all It’s Zero respect for me as a customer

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Marisol

Feb 15, 2023
0

I had paid off my balance to $0 . I tried to use my card and it was frozen. There was a $40 charge I didn’t realize had not been paid. It was five days overdue so I had a $30 late charge.

I paid the full amount off. But I could not believe they actually froze my account for a $40 charge that was five days late. I called customer service and all she did was read a script. I asked for a supervisor and got put on hold for 25 minutes.

I hung up and called corp office and the auto Serv just refers me back to the 800#. I’ve never been late once on this card. For them to freeze a card over $40 is ridiculous. For them to not transfer me to an actual supervisor was unbelievable!!

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Sandra Danza

Oct 21, 2022
0

Called with a question and needed to ask a return question, my call is picked up in India, i refuse to purchase another item when i can no longer get help with a rep in the united states, why is gap not employing americans!!

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Paula Damiao

Oct 4, 2022
0

I’ve been trying to dispute a transaction on my credit card, that was validated by GAP and I never made this purchase. I didn’t even have received my credit card yet on the day that purchase was made. I’ve been calling GAP and Barclays for almost 30 days without any solution.

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Terry Shields

Jun 9, 2022
0

I received a Gap card in the mail with a $1,000 limit and I've never applied for a gap card... I tried to contact gap regarding the card & cancellation, I never got to a live person. I called the number on the back of the card & they wanted to activate the card...

I don't want a damn GAP card.. please cancel this card & remove me from all correspondence!!!

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Michele Pall

Aug 8, 2019
0

I have been repeatedly lied to regarding an order I was supposed to receive the package Monday and that didn't occur. I was supposed to receive the package Tuesday and that didn't occur. I was supposed to receive the package Tuesday night between 8:00-11:00pm and that didn't occur per Kim in the Hillside FedEx office.

I was supposed to receive the package by 8:30am Wednesday morning per Marilyn and that didn't occur. I finally got to the point that I just wanted a refund and I was refused that option. I was also told by Jess at FedEx that Forever 21 had a restriction to only delivery packages in the evening and when I spoke with Nalm from Forever 21 I was told that it wasn't true.

I was told that it was stated that someone attempted to delivery the package at 2:11pm on Tuesday that was a…

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Kay

Dec 16, 2018
0

I was at the Gap store on 12/16/18. I wanted to purchase a shirt, in which I wanted to try on, I proceeded to the handicap dressing room. Which was obviously used as a storage room. I could nit use it, their was display tables and other things stored in the only handicaps dresing.

Room, I’m an amputee and need to use a scooter fo, distance walking the scooter doesn’t fit in regular changing, rooms. I was very angry that the room was not available, to me. I told the sales girl nasty said “ I didn’t know it “ about it being used as a storage room.

I will,no longer shop at any Gap stores. This is inexcusable and it’s also illegal. This was the Gap store at the Colonie Center in Alban, NY

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Jasmine Harvey

Aug 10, 2018
0

Gap in pembroke lakes mall make me feel so uncomfortable shopping in there. They follow all around the store and they have a floor walker she pulled my friend arm once we got outside and said I seen you put something in your bag and we were with our children that was embarrassing she checked her bag and didn’t even apologize.

A second time I went there with my babies there were customers Spanish in the back and I was at the front they followed me all around the store while no one monitored the back. The cashier radio Thea associate so she can watch me everyone is not a thief I love Gap clothes for my children but they need better training to not make customers not feel uncomfortable

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nancy beiermeister

Dec 7, 2016
0

Old navy and Gap of Millbury MA, a woman at checkout was condescending and rude, her name was lisa. I had a coupon and she wouldn't wait for me to find it. I called over a manager and she did the transaction but gave me nothing for my time I had to spend in there and the terrible service I received after spending over $100.

I am in old navy all the time, I have 5 daughters. I will not be going there any more, also bought a sweater during that time and they didn't take off the sensor so now I have to go back again.

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Offerman

Nov 10, 2016
0

Gap still has Amy Schumer in your ads after the back lash of her calling people nasty names over a vote. Bad for business she is not role model material.

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Sherri

Oct 18, 2016
0

Ok so me and my fiance went to Gap at the mall and I told my cashier what I needed. So I watched her ring it up and she rang up the items, which I thought she knew what I didn't want.

So not only that but the discount bins they have was completely empty, while we waited for them to refill it. So that pissed me off cause we live 15 minutes out of town and I did not want to waste gas to go back.

They need to pay more attention to the customers because from waiting on the machine to ring is up wasted a lot of time.

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arterlia goodwin

Jun 6, 2016
0

I am very upset with Gap I want close my account out I was sent an advertisement in the mail on the cover was the print edition dresses 40% off the ones on the cover were green, white and pink print mother and daughter. I found the mothers but not the girls I went to Alameda, San Leandro, Fremont and San Fransisco and even on line no one the the girls at all and if you know where it is I need a 6-7. I considering calling my attorney because I feel like this is false advertisement I work retail for a many years.

And you least had have one my time my gas my disappointment has really pissed me off and I lost trust in old navy I would like to know. I will talk to some about this situation and see how legal this was. You can see I am a loyal customer and I expect old navy to be loyal to me.…