Gateway One

I did not received my car title !! I can’t sell my car without a title I went to DMV for a lost title they told me to get Natarized Lien Release letter. Please contact me a ASAP or call 815 -716-0654 I can give you all the information you need

Overnighted a check to pay off a car loan on 9/18. It was short so I sent the balance on 9/23. I have been trying to get information as to when the title would be mailed out to us. I've asked for the title dept.

twice and was not connected either time. I have been on hold more than once for 15 minutes or longer. I've got nothing but the runaround from the people I have spoken to and no 2 stories match. I am very irritated and frustrated as to how you treat your customers.

You got your checks and we deserve the title. Still waiting. I will pass on this information to others to let them know what they will be dealing with if they choose to do business with Gateway One.

I called for a payoff as of 10/01/2019 i was given the incorrect amount for a payoff. I have spent several hours on the phone with representatives who have been rude,hung up on me and the insurance company state farm.

These calls have been monitored and recorded. We have received 4 different payout amounts. 94. State farm then called to get pay off since the car is totaled and you gave Terri from state farm a 10 day pay off at the wrong amount.

State farm and i then called back and they had us on the phone for 2 1/2 hours and then said it was going to be a 15 day payoff at again the wrong amount because they said they see the request for the 3 late fees to be waived but has to go through on the account.

94 in which i was quoted, and i keep getting transferred around and the…

Extremely poor service. Website not working now for me for 3 days. Phone at the beginning of the day is not being answered. Very poor.

Well....where to begin!! Due to an accident, insurance paid off my son's truck! It has taken over a month to get the title of that truck released and sent to me. I made 3 phone calls to GWOL to verify they have the correct address...They did!! Yesterday I was told the title was sent to an address from 2 YEARS AGO!!! When I confronted them about this, they said there was nothing they could do!!!! Now I have to wait 2 more weeks for DMV to get the title in their system, pay them, and go get the title.

Customer service people at this company are just assholes!!!!

Customer service was rude to me and my family. I want everyone to know about this and will be using the website to tell everyone at the company. I will also be posting this on Facebook, Twitter, and other complaint websites. Here are the numbers I have called so far.

Gateway One Lending & Finance 160 N. Riverview Drive Suite 100 Anaheim, CA 92808

Funding (West Coast Operations) 160 N Riverview Drive, Suite 100 Anaheim, CA 92808

Funding (East Coast Operations) 13560 Morris Road, Suite 1250 Alpharetta, GA 30004

I have had my car for almost 3 years and had a great payment history. September of last year, I experienced financial hardship that caused me to become behind on my car payments. I attempted to have Gateway work with me (so I thought) they were working with me. So one Monday, I recieved a phone call from the lending company at my job at the time, which was at 11:00am, the message indicated that I had "until the close of business day" to talk to the customer service person.

At 12 noon, I get a phone call from the receptionist stating that my car was getting towed. I run out side and find out that the were already taking my car. So I did not have until close of business day as stated buy the message. When I called the company, they were arrogant, condescending and treated me as if I was a…