Geek Squad

Geek Squad as a company decided to get rid of its English speaking call centers in Atlanta, Kentucky and Utah. The Utah call center was superb. The newer overseas outsourced call centers are manned by people who have insufficient training and no understanding of cultural references and insufficient understanding of the English language.

I have to repeat, rephrase, reinvent my queries and still. the employees cannot respond except like robots and with scripted answers. This is true of the so called technicians you get transferred to. I will not be renewing my subscription.

They may be saving money on benefits and salary, but you have destroyed a great product.

We bought a Curved 65" TV it was over 1600 plus purchased a protection plan. I understand they do not offer accidental issues on the T.V'S But the TV was bought around 6 months ago. It was purchased in Georgia, and kept in the box, it was in my possession the entire time. We did not have a moving service, We put the T.V In the back of my expedition and not the U-haul. We did not want anything to happen to it since we paid so much for it. But when we set it up, and turned it on, there was a big black mark going down the middle of the T.V.

We called the Geek squad to come and see what the problem was. They said it would cost more to repair it than to buy another one. So now We have a TV that we still owe around 1200 on and it is messed up. There is not damage to the T.V. The tech did not…

Worst customer service ever! I upgraded my phone to a Samsung galaxy 7 and at that time the Best Buy employee informed me that I had been charged double coverage for the S5 and to call Geek squad customer service to remove the coverage on the S5. I called the next day to cancel (with no expectation of being reimbursed for the double charge) and my nightmare started. I was passed from dept. to dept. and put on hold by one jerk for 40 minutes. One woman, the only one without a strong accent and that I could understand. They finally gave me the protection plan # that needed to be cancelled and sadly, transferred me to another dept. that continued to give me problems. My account was tied to my mothers..and because she has trouble understanding and explaining herself.

I had her customer ID #,…

My wife was told to take computer home and call geek squad by a geek employee at the irving, tx store after she told him there was some issues with it. I haven't been paying for your service for the past 4-5yrs for your employee to tell her to go home and call geek squad because he's to lazy to do his job.

His name is chris and this happened on 6-14-16 at approx. 14:00 central time. I would like for someone to look into this matter. I called him and gave him her phone number so he could call her to bring it back up there.

Here it is 19:00 and no phone call. Thank you very much.

On April 30, 2016 I purchased a new Dell Stand alone computer from your San Carlos store. I also paid for delivery, set-up and a download of my files from my prior computer. On May 12th, a Geek Squad agent, Victor Beckman installed my computer, He attempted to download my hard drive. He couldn't complete the task. He filled out the receipt, asked me to sign, told me to take the receipt back to the store to get a rebate of my fees for download. I did not realize exactly what he was telling me and did not realize what files were not downloaded.

I did not realize that my turbo tax files were still lost, I didn't realize that my email template, address' and historical files were not there! It was late Thursday May 12th. I turned off my computer & went home. The next day I arrived at my…

We purchased our daughter a Lenovo Ideapad 100S on 12/13/2015 for Christmas (Serial Number YD000UMC). It froze up in April 2016. My wife took it to Geek Squad. They have said it is fixed twice now (service order 00422-289535712), but each time it starts locking up again.

I've had bad experiences with Geek Squad in the past (just check my cell in your database) and after they said it was fixed the first time. I shared with the General Manager of Best Buy, Michael at Chesterfield, VA 00422, 1560 W. Kroger Center blvd, Richmond, VA 23235, 804-897-8080 how much I lack confidence in Geek Squad and requested that Best Buy just honor the warranty and provide my daughter a new Lenova. He simply walked me over to the Geek Squad counter and handed me off to them. I proceeded to waste about an hour…

I brought my 90 year old fathers iPad to Best Buy in Green Bay. It rejected his one and only username and password. There were no Apple Stores in the area, so I was forced to go to Best Buy. They agreed to restore it and it was in BB's possession for less than an hour. When I got it home, I again tried to enter his UN and PW. Nothing. I decided to bring it to a real Apple Store and discovered that they (BB) had given me the wrong iPad. It registered as an iPad belonging to a school district in White Plains NY!

I contacted Best Buy and after numerous waits and call backs was told I would be contacted by the manager at 3:00. I finally called at 5 and spoke with Adam McGuire. He said that my dad’s iPad was the only iPad in for repair...on a busy Saturday! They refused to take responsibility;…

I had purchased a contract with geeks squad for support. They were working on an upload and after 11 hours, 2 different techs including an advanced technician who sent me out to buy an external hard drive to back up my system files remotely, Sangeev not only didn't back up the files as he said he did but wiped my entire hard drive and erased my company data for the past 4 years of all sales, history and advertising. At this point they decided they were unable to fix the damage they did and offered only to refund the cost of the contract.

I was forced to get an outside technology recovery service at a cost of approx. $1500 to purchase a new hard drive and have the old one sent for scrubbing where they were ultimately able to retrieve my data. I lost 5 days of business tracking in my high…

Today, my spouse and I had a 4:15 PM appointment to service our laptop which was taken care of by your excellent geek squad staff. We asked the staff person if there was any software that would assist in reducing problems on our laptop. He showed us "Malwarebytes Anti-Malware" with a printed sale price of $29.99 {regularly $49.99). When it was rung up, the price indicated $49.99 and not the stated sale price.

The staff person went to Eric, his manager to question the price; Eric came over to and said that since the item number was incorrect he could not sell the software for $29.99 and with a nasty attitude. I said that the clearly stated $29.99, on sale, from $49.99. I then requested to speak to the store manager, Bonnie and although she was in the store, she would not come to speak to…

I have been Best Buy and Geek Squad Customer at the store in Germantown, Maryland since a very long time. I had issues with my Laptop which has been registered with Geek Squad for repairs and other things. For resolution of my issues I booked a prior appointment with Geek Squad and went to the store at the time assigned to me. All the issues and complaints were explained to the representative working there in the Geek Squad.

I specifically asked her if I would be able to get my Laptop back the next day and I was assured it would be. However, It took Geek Squad 5-6 days to return my Laptop and to resolve the issue mainly relating to Kaspersky Anti-Virus, Window updates issue, heating of my laptop among other issues. Still the issues were not resolved. I kept on calling them Nobody bothered…

On January 18th, 2016 at approximately 5:30 PM at your store # 190 in San Jose, Ca. I purchased what I thought was a new laptop only to find out when I got it home that not only was it used but it had 3 keys that were missing. I attempted to call the store six different times that evening before they closed and not once did anyone answer the phone. The following day as soon as the store opened I spoke with a young lady who is one of your managers and explained what the problem was.

I told her I wanted my money back, she said let me see if I can find you a new one. The laptop she brought out was not a new one but a refurbished one. I told her I didn't want it and that I wanted my money back. When her and one of your geek members refused to give me my money back I got very irate and vulgar.…

On October 19, 2015 purchased new desk top computer GXV7922 from BestBuy in Houma, LA. On December 9 computer failed. Carried to Best Buy Geek Squad in Houma. Unit was sent to their repair facility in Kentucky somewhere. As of this writing of 12-31-2016 have been unable to find out what caused unit to fail or when unit will be returned.

Called the geek squad repair center @ 800-433-5778 trying to get some answers Contact would only tell me that parts were on order and would not give me what parts were bad or when I could expect unit back. I have lost a month warranty and usage of the unit. Best Buy said they could not extend warranty period and suggested I contact Dell direct which I am doing now. Also requesting help from you in obtaining information above. Geek Squad repair order no. is…

Cascading problems with a final diagnosis erroneous diagnosis, by remote agent and of store agent. Proposed cure options a new computer, programs, operating system and file transfers if possible but no guarantee. Total cost of about $1,000, I purchased a new computer and it was to be worked on if left in the store to transfer files if possible with no mention at that time of the need of replacement programs. This encounter was preceeded by three remote attempts to speed up system respone. When I learned of all the details at a later date I cancelled everything and had my old computer returned to me.

Took to a local repair store that fixed everything at a total cost to me of $190.00, a few months of your services, loss of a week, and two trips from Ellijay to Canton Best Buy. I can only…

I called to explain that my Samsung galaxy note 4 fell off my car onto a very busy expressway (285) and was run over by several vehicles. 285 is a 4 lane expressway in Atlanta and it would silly of me to risk my life to retrieve a damaged phone.

I understand that you require a returned phone for a replacement. The manager I spoke with insisted that I have to return the damaged phone in order for the $200 fee to be waved. I feel this is very unfair since I would have had to risk my life to retrieve that phone.

She (Cathy) also made a statement to the effect that the phone is needed to keep people from having two phones. Considering the circumstances I have described above, I did not find it necessary to respond to that statement especially when I have been insured with geek squad for five…

I am submitting this so the Geek Squad can have answers and anyone else with the same problems. I own a Microsoft – Surface Pro 3 – Windows 10 – Bought at Best Buy in Mount Laurel, NJ. HP Wireless keyboard and Microsoft mouse are both connected to docking station and TV Monitor is connected to Docking station by HDMI.

(only use the Surface keyboard when I travel). Problem 1 - HP Wireless keyboard stopped working. Geek Squad could not help me. (twice, wanted me to bring in to a store and leave it, I realized this was just a settings problem so I would not do that) To fix this problem I had to go to Granddaughter Beth.

Problem 2 – TV Monitor stopped working. (had been working for months). Geek Squad could not help me. (Geek Squad asked me if this was a MAC, I knew right then he had no idea…

I brought my iPad today to the Best Buy in Wallkill, NY. I hoped the Geek Squad could discover why it wasn't working. When I got to the counter there was no one waiting, but before I could get a word out of my mouth I was asked if I had a reservation. I didn't know I needed one. I was told this had become corporate policy three weeks ago, and would I like to make an appointment. I asked if there was anything available today. Yes, at 5:15 p.m. It was about 4:15 at the time. Since there was no one waiting or being served I asked if they could attend to me then. No, it was corporate policy. So I waited an hour, at which time only one customer showed up for help. She was helped quickly and left. When it was 5:15 I walked up with my reservation and was served.

The Squadsman I met was both…

On 10-10-15 bought TV, on 10-14-15 a couple of guys from the Geek Squad brought my TV and hooked it up and programed my "Harmony Remote". On Thursday morning 10-15-15 I put the TV on to watch news. There was NO TV or sound.

I called best buy on Friday 10-16-15 said they would call me back. Nobody called! " that I bought the TV from he said he'd check it and call me back. Waited all day and night for his call which he didn't do.

On Sunday 10-18-15 I called Best Buy again and I was told to call the Geek Squad because it was not their problem. On Monday 10-19-15 I called the Geek Squad and they told me that they couldn't send anybody to fix till 10-27-15.

I saw my TV for one day and now I have to wait for 12 days to see it. Last time I deal with Best Buy.

- respectively), but there was no specific time frame attached to those quotes. As I set out to speak with someone about my available options (I basically wanted the same coverage I've had for the last two years), I got NOWHERE!

When I spoke to the people behind the "renewing coverage" option, I was told that my account was not under my name, and when I asked for a supervisor, they first resisted, and then hung up on me. I did not received/found an ounce of professionalism or customer concern from anybody, and I point this out because I think this kind of ineptitude is local rather than national.

As I was looking for Corporate, the option for a complain, and so here it is. I hope than whoever ends up reading this --if any- one actually does-- follows it up appropriately.

,Brooklyn, NY disabled my Microsoft Office program and will not replace another Microsoft program. 00. They do not know what they are doing. As a senior, I should pay for their error.

I bought a Pioneer Elite Home Enter. system designed by their Magnolia Dept ( high end) They matched them with front tower Polk audio speakers for the surround. I have had trouble with the amp cutting off and shutting down for 3 years now at higher volumes.

Geek squad came out over 4 times to fix the issue. Sent in the Polk SW to be repaired thinking it was busted. Tried every thing. I came to find out from Pioneer setvice that the Pioneer Elite SVX-52 does not support Polk speakers at 4 ohms. @!

in addition, the Pioneer specs touted that it also supported Pandara . which you could actually only get after a upgrade hardware download from their web site. I am really pissed about this and not sure what BB would do about their stupidity and lack of product knowledge.

I am open to recourse…

My daughter has had two encounters with the geek squad in Tuscaloosa and Auburn Alabama stores. Auburn was the worst talked to her like she was dirt under their shoes. She was having some problems with her computer and (do not have protection on the computer) which we are aware of but they just told her that there is nothing they can do for her. Just simple question they want even answer. Got it. But do they have to be so rude and just arrogant about it.

They work with the public and could be nicer explaining things to costumers but no, they are total jerks. She even said and older man came in and did have a warranty on his computer and they talked to him like crap to. I will never buy another computer from best buy and if anyone ask me what I think of the geeks I will tell them what I…

I purchased two Galaxy phones from Best Buy in North Riverside mall. The sales person, named Manny, assured us that the insurance purchased from Best Buy Geek Squad would cover everything. One of the phones was lost/stolen. We called to make a claim and was told that Best Buys insurance does not cover that.

While speaking with a rep my husband was told that since we were given false information, they would cancel that line and refund the payments on it. We never received a refund neither was the line canceled. I continued to be charged for this line without a phone on it. I then filed a claim for the other phone because it was not working properly. It would not hold a charge, I received a new phone, Sometime later, my phone needed service again.

I filed another claim. They replaced the…

ordered a phone on 21 of march 2015 was told either express with credit card or standard I was not told all details of standard have been without my phone for 2 weeks called geek squad about whereabouts of phone they finally explained standard last week also was not told old phone had to be shipped back by ups I sent back by usps nobody know where my old phone is geek squad has given me run around and im still without replacement phoned I was led to believe standad was regular ground ups shipment time and not send the old phone first then get new one I was not told I even took old phone to geek squad when I set up order for replacement phone and

they didn't accept it I was totally in dark about this process and still without a phone and nobody between geek squad and ups knows where my old…

Hello. I was wondering if you might be able to help me. I pay a monthly fee for geek squad protection on a galaxy s4. I recently opened a claim to replace my phone as it was broke. When I called on Jan 17, 2015, I spoke with a representative named, Thomasina Davis. I asked her is there was a service fee of $150.00 to replace the phone. She informed me that there used to be a fee of 150.00 but they had recently changed that policy and there was no longer a fee but there was a fee of 262.75 if you did not send back the damaged phone. I made sure to ask again that there was no fee. She did assure me there was no fee. But they did need to have a credit card on file for the fee if I did not send back the damaged phone.

On January 20, 2015 I was charged an amount of 157.64. I did not think much…