I am writing to file a complaint about my recent experience at your store located on 3450 Washington Blvd, Arlington, VA 22201. On 02/22/2023, my husband, my daughter and I visited your store and parked my car in the parking lot.
I shopped in the store, however, to my surprise, my car had been towed within 25 minutes of me entering the store. I entered the store at 11:09 am and my car (Honda Accord XEP8604) was towed at 11:23am, while my daughter was still shopping.
I wanted to wait for her in the car but my car was nowhere to be found. I am extremely disappointed and frustrated with this experience. I was not aware of any parking restrictions or time limits in your parking lot, and I had not received any notification that my car was at risk of being towed.
As a result, I had to pay…