Hamilton Beach customers report widespread issues with leaking coffee makers (especially FlexBrew and Brew Station models), combined with extremely poor customer service including excessive wait times (40-80 minutes) and unreturned callbacks. Products frequently fail within months of purchase, and the warranty/return process is burdensome, often requiring customers to pay shipping costs that approach half the product's value.
Common Issues
I was given a Hamilton Beach Panini Press, model 38541 as a gift but it does not have a grease tray. I would like to purchase one if it is not furnished with grill.
Also the splash guard is hard to put on and it comes off about every time I have used the grill. How can I contact headquarters to request a refund?
I called Hamilton Beach 1-800-851-8900 at around 10:00 or 10:30, spoke to a young women she asked what can I help you with. I told her my coffee craft handle was broken on the rim of the pot, she asked me the model number which is 49983, she told me I could get a replacement carafe at no cost and shipping was free it would cost me no money, when she asked me the serial number, she told me it was on the back of the appliance, I told her I would have to call back. I called back after 1:00 pm the second young lady told me that was not true.
That I could get the carafe 1/2 price and shipping and tax for NY. I told her I would have to think about it and would call back. I called back and spoke to another person whom never gave me here name, I gave her the series which was very difficult on the…
Purchased Hamilton Beach Professional Wayfair Steam Iron about a year and a half ago. Use product twice a month, use only distiller water & clean regularly. Within the lasts month iron refuses to steam. What are my options?
I ordered 2 Hamilton Beach items from the corporate website to fix my coffee maker the flexbrew. I ordered these items on march 10 2016. They took my money from my credit card but have failed to send me my items its been 10 days now.
I lost my order form and have called Hamilton Beach customer service department for 6 days straight but no answer. I feel like I have been scammed by this company. Has anyone found an email address that I can submit my feedback directly to the Hamilton corporate headquarters?
I purchased a Hamilton Beach microwave 6 years ago from Wal-Mart, and it is in great condition. Accept for, when it is in use. Therefore, as the wheels rotate they are peeling off the paint and creating sparks while the microwave is on.
My family and I have stopped using it, afraid that it might start a fire. Please advise.
Got a brand new Hamilton Beach appliance. Here is my complaint. I opened the box read the directions. Went to the store, got some muffins , cheese, meat and eggs, good so far right WRONG the only thing that fit that hole was the eggs. Ok no problem took a compass measured the hole then used it to draw circles on the meat, cheese and muffins. Now all I had to do was take a knife or whatever was handy and cut them to the right size. Next after I moved the microwave away from the wall so I could plug it in, I realized it did not have an on off switch, No problem I will just move everything out of the way whenever I have to unplug it or plug it in.
Now of course it don't have a light that comes on when its done so I will just find a timer and set it for 5 minutes and hope for the best. That…
I bought a Hamilton beach single flex coffee maker online I paid extra shipping charges to get it on Tuesday November 24 I did not receive it on the day I should have, why did I pay faster service shipping charges when it was not delivered as promised, I would like my 13 dollars and change refunded to my cc since I did not get the service I asked for. I bought it on line at Walmart.
I ordered a Hamilton Beach Flex Brew Single serve coffee maker, I paid extra shipping charges for faster shipping, I was promised it by November 24 because of the faster shipping, I did not receive it, I would like my 13. plus dollars refunded because it was not delivered on time, please refund my credit card for the extra shipping fee.
I've been purchasing the Brew station for several years usually one a year. 2 months ago I purchased the one with the removable reservoir, it is horrible, water all over the counter, reservoir does not brew all the water in it the worst brew station ever.
Really think again when purchasing this coffee maker (FlexBrew® Single-Serve Coffee Maker) from Hamilton Beach or receive it as a gift as we had last Christmas from my husband's children. We loved this combo, best of both coffee worlds. Our coffee maker broke, leaking water everywhere.
So I called them and they requested that I send them pictures of the cord cut from the coffee maker and the coffee maker. I have been doing this since September 28, 2015. I guess so don't they think we are scamming them for a new one??
99 via credit card for shipping out our new coffee maker. Today is October 7th and they are still requesting pictures of the cut cord and the coffee maker, but this time they want a picture of the back of the coffee maker…