I booked 10 people on a roundtrip flight from LAX to HNL The Hawaiian airlines to book seats has not worked ever since I booked these trips 2 months ago. I called Hawaiian twice and the operators have not been able to assist, and all they say we are so sorry.
I have flown for over 50 years on many different airlines, but Hawaiian is by far the worst experience. What a shame to start your vacation this way.
Called multiple times to change a typo in passenger name for upcoming flight. Waiting on the phone for more than an hour just to have them tell me it will be $25 to correct the typo. Once I agreed, they put me on hold again to hang up on me minutes later.
It’s been over a month of me trying. Just ridiculous. Oh and if I ask for a supervisor, they hang up on me.
We have taken 3 flights with Hawaiian and the last 2 have been a nightmare. One flight was delayed over 3 hours for safety reasons that couldn’t be explained. Told we would have people meet us when we arrived to organise connecting flights that had been missed.
No one around and it was so badly handled. We ended up on a lesser value flight and lucky to get seats with no talk of compensation. Today July 18th the flight has been delayed 14hours with minimal information and lunch compensation of $12 dollars.
Didn’t even pay for a sandwich. Then when plane was ready we were told we would have to wait a further 10 hours because the crew had to rest!!! Total incompetence!!! This meant that our enforced hotel stay, as connecting flights to Sydney from New York require an overnight stay in…
Hawaiian Airlines refused to change flight for 5 year old cardiac patient even though the policy allows for it.
The airline has no empathy for their clients and the customer support team is not helpful at all.
This should be considered a low cost budget company. Except for on time arrival everything else was terrible. How does it take over one hour to get bags from baggage claim. How do you run out of cookies. How do you have one drink service for a 6 hour flight. Awful airline.
We have been flying Hawaiian exclusively for 25 years. We have never found anything missing from our luggage - until yesterday. We flew from Seattle to Kahului on flight 29 on the 30th. My husband Keith had 6 new shirts for work, the bright yellow kind construction workers wear, with the reflective silver stripe in his checked luggage - gone.
He had to wear a T-shirt to work today, which is against the safety rules. ) I hoped it would hold me until April when my next RFA procedure is scheduled. I have sever scoliosis and arthritis in my lower back, which can render me completely immobile for long periods of time without my Toredol.
I put the contents of five bottles in one to save space and it is gone.
Also Iʻm missing some jewelry, A turtle necklace, and a flip-flop necklace from Na…
While headed to the front agent to inquire regarding our boarding passes. The staff approach me so rude and would not even allow me to speak. I was very embarrassed in the way she gave me the shut off face and told me" we need to service the 7:30am flight first so I need to com back at 7:30am- I came back and waited in line as she approach all the clients in the line.
Then while it was my turn she grab my tickets and she said " I need to come back because our seats our all scattered she can try to put all our seats together. Here I am watching here print boarding pass.
Im not sure why she was very RUDE. I logged in to my airline app to possibly assigned our seats there and it was assigned, I watched her print those passes. She sees me looking her so for the third time I waited in line…
Hello, I recently flew on Hawaiian Airlines for the first time to Hawaii and back. This was one of the worst flying experiences of my life. I flew from Phoenix to Hawaii on Sunday the 17TH. This trip was for my teenage daughters who were about to start school. To begin with we had 4 hours delay before we could fly to Hawaii. The flight was fine, ut the four-hour delay prevented us from our Sunday activity on the 17TH.
Then we were to fly back on the night of the 21ST. Our flight was scheduled for to depart at 750 PM and then fly into (LIH) Lihue. This flight was delayed over an hour even though our plane was there. We were told our plane was there and ready to go but there was another Hawaiian plane at our gate that was also delayed. It took well over an hour before Hawaiian moved our…
This company just canceled our flight home without any other options. They did not even rebook us with different company. I have to go and buy another airfare by myself with different company. Representative stated that my refund will be processed in 2 WEEKS.
They did not offer any compensation for all troubles they caused us. When I bought tickets, they took my money for tickets in matter of seconds. I will never fly with Hawaiian again and strongly advice to other avoid it.
I am very upset and disgusted how company deal with my situation. Natalia.
We flew to Honolulu direct from Boston. There were no informational cards to indicate that we had access to tvs even though we had purchased extra space seating. On the return flight, there were no tvs in our area of extra space seating that were working.
The ten hour flight was extremely long as no wifi was available as well. I would have expected some extra special treatment since we had upgraded seats. My expectations were clearly not met.
I put all my info in Name miles no. etc. and it would not let me push the done button. 00. I wasted one hour and 15 minutes of my time trying to book a 45 min. flight. 97 even though I was looking at it on my screen.
The whole thing was just ugly. 97. He also wanted me to screen shot go to my email and send it to him. I cant do that so, punish me. What is wrong withj your system????????? If someone is trying to book the price should not go up. Your prices are unbelieveable.
That's not the way you should treat Kaianana. Locals. Thet don't even get a break. What a exhausting experience. Very unhappy.
we had round trip non stop tickets April 22nd. We had to hurry threw air port but getting out of Maui is very slow. 50 pm from Maui to Seattle. well there was 2 seats open so we sat down.
when i new we were the last to load the plain. so my husband and i were spit up. So then they go threw the speech on safety and at the end she said if your separated from family or friends to let them know and they would try and seat them together.
So when i got the first chance the attendant came over and i said my husband and i were separated and i suffer from anxiety can we sit in those seats we originally sat at when we first got on the plain . The attendant was so rudely not helpful and down right didn't care what i requested.
She wouldn't listen about my anxiety that i take medication for. I'm…
Me and my wife was on a flight from Hawaii to Seattle flight 22 on April 17, 2019 leaving Hawaii at 1:20 PM. It was a special day for my wife because it was her birthday. I asked a flight attendant, which I wrote my wife name on a piece of paper to wish my wife happy birthday. I was very sad because it never happened. My wife name is Diosa Dizon.
Kenneth Watts
My complaint is my family of 11 of 16 had reservations in June 2018 while the other 5 in our family were n the process of making reservations to fly to our vacation home in the Volcano Golf Course subdivision. This was the time of the constant earthquakes and volcanic eruption and one of our grandchildren who has asthma and could not take the vog.
We canceled the trip and changed the reservations as the earthquakes were constantly shaking our home day and night. 00 in change fees. I am asking if these fees could be refunded or some kind of credit given as traveling to the Big Island to the Volcano Community was not a safe time to do so.
I am a Pulani Gold member…
Upon boarding my flight at gate 19 Honolulu flight 106, I asked the question to gate agent Claude about preboardind of handicap. I never got an answer from him . Another passenger approached him an asked him a question,he happily answered her.
So I approached him an asked why I wasn’t given an answer and he happily answered the previous woman. His remarks were I told you here. He did not say that to me,on top of him having a sarcastic reply back at me in saying I told you not my fault you never hear me.
I said why are you talking to me in this manner. I had requested to speak to a supervisor. He said no more any around. I told him he should speak to his customers in a better manner. He said that’s what everyone tells him.
For an agent with that many years,25years, he needs to learn how…
00 each, which I had no problem with, but then we were charged the difference of when we purchased our tickets and what the rate was at the time. 00 for each ticket when we also had to pay the price difference.
I feel this is taking advantage of the situation. Our reservation number was URJCQZ. Two members of our original party never made it and their flight were cancelled the day before we were scheduled to leave on 12/29/18 (one ended up in the hospital and
the other one was diagnosed with breast cancer two days before and the doctor advised her to stay home and take care of herself). You sold their seats again so you profited from their misfortune. I have no complaints about our flights and the way everything else went.
00 back to our card. 96. 00 but that is up to your discretion.…
Yvonne of Hilo, HI Verified Reviewer Original review: July 24, 2018 My husband and I caught a flight from Kona Airport to Haneda, Tokyo on 7/11/18. Due to road repair traffic, we were under the mandatory hour check in for our international flight.
We understand that however, after explaining reason for our late arrival, the supervisor said, "Oh well not my fault, No you cannot make the flight baggage already loaded. The best I can do is have you come back Fri. 7/13, or Sun 7/15 and see if you can fly out then, No available flight already from here or Honolulu, but not sure if you have to buy whole new ticket for Fri. or Sun.
" My husband is wheelchair dependent but is able to stand and pivot. " I was desperate at this point and said yes, he cannot knowing how steep the ramp is. " I said,…
I am STILL waiting for the report of my lost baggage of 8/4/18. They say then are done with the investigation then send me a measly check that doesn't cover 1/3 of the cost of the contents. I have emailed several times and have sent certified letters to the CEO Peter Ingram, I am still waiting for the "investigation report" that says where they traced my bag.
I want an explanation of where it went-or confession of employee theft.
Aloha I have been a Hawaiian Airline member for decades (#18331393) - and in recent years with the expansion of Hawaiian's service have travelled frequently both domestically and internationally. As a Program Director at the EWC, I also approved a great deal of travel on Hawaiian. I am also a loyal customer, using my FOB Hawaiian Airlines card as my primary credit card.
On 9/2 I put a "price hold" on 2 tickets RT HNL-Oakland for myself and my husband, Michael Herb so that we could attend his brother's Celebration of Life. Two minutes after I did that (according to the e-mail traffic) - one ticket was purchased (I definitely did not purchase it) - for my husband Michael Herb - confirm # MSJRBE - I only learned of this when I called to cancel the price hold on both our reservations as our…
Delay of flight, in Seattle WA, due to luggage loading equipment failure. Also the landing in Honolulu indicate the plane front landing gear (tire assembly) needs to be reviewed and aligned - the plane should NOT pull as hard to the right as it did. Confirmation # GBGBQO Request to be compensation for my flight delay.
This incident occurred in Courtyard by Marriott in South San Francisco at 10:10pm on 26JUL2018. A Hawaiian Airlines flight attendant named Keoni verbally threatened me after I checked in at the front desk. I am now scared to leave my room in the hotel. I have informed the hotel management and they fortunately moved me to another floor since we were actually in the same floor.
Here is how the event occurred: I was checking in and the front desk person was making my keys. She was taking longer than as usual. Then the entire Hawaiian airlines crew came in. Keoni went to the counter I was standing by waiting for my keys. He pushed my bags, started putting stuff on the counter and then started conversing with the front desk staff. I thought his action of pushing my bag was rude so I looked at…
We were scheduled to return from LAS to HNL on 6/29/18 on HA#7 departing at 9:25AM. Due to mechanical problems we were delayed about 16 hours and left LAS at 2:00 AM on 6/30/18. We waited at the airport for five hours before we were given a hotel room and meal coupons, I think we should be compensated more for the inconvenience of retrieving our bags from baggage claim, catching a shuttle, and
checking into the hotel and then catching a shuttle and rechecking in at the airport. Since my mother is 97 years old I had to get her a wheelchair plus retrieve my bags and check in twice for the return. Thank you, Carol Hangai
50 arriving in Sydney on the 18 may 2018 at 19; 45 we were given lunch. 30. which was okay' then we did not get anything to eat for eight hours we were given a disgusting sandwich and we had paid for a dinner,the cabin grew were not very nice.
so we are very disappointed. susan and George owen
I thought I had two pieces my suitcase along with my Hockey bag and sticks . As I was checking these items in I was told that the sticks were separate item not included along with the Hockey equipment and would be charged as a third item that took my bill from $60 to $160 .
One person behind the counter told the check In clerk that it was part of Hockey Equipment and no additional charge. I didn't have time to argue so I paid the extra $100 , first time ever by the way on any airline be it Hawaiian or a competitor .
On the return trip home at check in , in Honolulu they checked the sticks in along with the Hockey bag as one without a word, the way it has always been done . When I returned home I called Hawaiian Air to check their policies with customer services on this and I was told…
I am a 100% service connected veteran with a double below knee amputee. I am writing in regards to my experience with flight HA 20 Honolulu/Sacramento on January 25, 2018. During the check in process I informed a HA employee that I am an amputee & need wheelchair assistance.
I was told that I should just walk to gate 26 & would not have any problem. Since they saw me walking, they assumed that I can walk to the gate without any difficulty. They were busy at that time & a lot of people checking in, however, there is no excuse in treating people with special needs in this manner.
Education & training is needed, & should comply with ADA.
Hawaiian Airlines PNR QXZCMK August 27, 2017 Fight # 145 10:38 am Maui Fight #H 36 G 12:40pm Honolulu 11:38 AM Honolulu 9:45 pm PHX When we boarded the plane on Maui for Honolulu, the passengers had too much carry-on luggage to fit in the carry-on compartments. Which meant that the crew had to manually put our carry-on luggage in the lower part of the airplane.
The crew person marked our carry-on luggage final destination as HNL and did not ask our final destination which was PHX. Normally if they check your carry on they normally give it to us when we depart the plane at the door.
There were several passengers to depart from the plane and it took a while for us to get off the plane. We had another plane to catch at 12:40pm. This resulted in our having to pick up our carry-on luggage at…
No response from consumer affairs at Hawaiian airlines over problems with my flight.
I realized when I went (in October 2015) to book my annual Hawaiian flight to Maui that I was not credited miles associated with my last flight. So i pulled all of my info and proceeded to contact you do address the problem, using your on-line service. After waiting a reasonable amount of time , with no response I called to address the problem. I recieved a response from a Thersa that indicated I did not get the miles because I used miles for the flight ! Given that was not the case I then called on 1/5/2016. I was then told that I had waited too long, that it was now 120passed and your system will not accept miles after 120 days, and that I could contact custom affairs.
I traveled 1/13/2015 Flight 23 from Oakland to Maui, returning 2/11/2015 , ticket No.1732148421120, confirmation IKDDAS…
The ticket agent required me to pay $25 to check my small suitcase as baggage. I believe I may have been discriminated against when I arrived at the gate and looked at all the other passenger’s carry-on bags… Mine was much smaller, and obviously lighter than most of the other bags going as carry-ons with the passengers waiting to board. Additionally, many of the passengers had two carry-ons, which were both larger and likely heavier than the one I was forced to check and pay $25 for. The baggage was also a problem-Late, missing item, no answer so left messages Calls not returned BAD AIRLINE…NO CUSTOMER SERVICE.
Did you know? Hawaiian Airlines employs people to patrol the internet for unhappy customer posts for damage control? They admitted it on Trip advisor, and then my rebuttal was…
Hawaiian Airlines is the best one which I had choose for my emergency trip last Monday. Instant customer support, best fares and attractive discounts helped me to make my trip more comfortable with Hawaiian Airlines. The crew members has a pleasing personality and very helpful.
Seating was neat and comfortable. Legroom was good enough to relax.
Overall journey was a good experience. I suggest you all to go for Hawaiian Airlines if you have any vacations to be spent with best package.