Hertz Car Rental

I reserved a SUV rental for March 13-16, 2015. I made the reservation on March 6, 2015 via the Hertz website. When I got to the rental car place I was not greeted at all, But I did see the customer service agent sitting with her coat on telling me that they didn't have a contact number for me to inform me that they did not have any rentals avail.

I told her that I entered a contact number on the website and I even received a reminder email about my reservation. To make the long story short, I left with no rental vehicle and I was taking my family out of town that day.

On Tue. Mar 10, 2015 at 5:30 PM my wife and I picked up our rental car from Hertz in Folsom Calif. Confirmation number G49504412A1. All went well until the check engine light came on 2 days later. I called the Folsom branch and told them my problem.They said they were sorry and gave me the number of a Hertz in the town I was in. They also stated if I was ok driving with the check engine light on till I got back it was ok with them. I ask them to send me an E-mail stating it was ok to drive and was put on hold. After a few min. the person came back on and stated they did not want to be responable. I was given the number of the manager in Whiter and was told they only had a compact to exchange.

The manager refered me to the Rolling heights store and was told they had nothing but if I wanted…

I can't give less that 1 star, so that is why they got one start, called to be picked up from auto body shop at 8:12, body shop called at 9:00 to say a State Farm costumer was still waiting, another 45 mins later they show up. I got a dirty car, I was sold a insurance thing they said I needed.

I called State Farm when I got home and I was fully covered, then I called to cancel it, and was told I drove it and I will be charged 1 day, then canceled. I asked to speak to a manager, was told no one there.

I called corporate and imagine a long phone wait for complaints. OAK PARK ILL HERTZ RENTAL CAR SUCKS BIG TIME

Rented a Hertz car on 1/7/14 at Frankfurt Airport. 75 Euros. Frankfurt kept sending invoices to me and my credit card company. My credit card investigated for several months, and Frankfurt was paid for the amount, just once. Frankfurt kept sending bills to me. I complained to Frankfurt.

The apology was very specific. Subject finished. Right? Not really for Hertz! In late January 2015 I get a photo copy of the same letter I had received about 10 times in the prior year. I responded on 4 February 2015 telling them I already had received a letter of apology for their incompetent behavior.

I thought that was the end. NO!!!!! on 3/32015 I received the same invoice for the 11th time for the same amount. Unbelievable. I rent a lot of cars. Never again from hertz.

We were charged for gas after we had filled the car up. Then couldn't get them on the phone after many attempts.

I had made a reservation at the Tamarindo office March 5th until March 6th over a week in advance. My email confirmation said the pick up time was 6:00. I arrived at 6:00pm and the office was closed. I called the office in Liberia, Costa Rica (which is a little over an hour away). When I spoke to them, they said the office closed at 5pm. How was I suppose to know this when my confirmation said to pick up at 6:00 and the office house were from 7:30 am - 6:00pm. The guy in Liberia said he would try and call the manager to see if he would come in. Ha also said the guy waited for 30 minutes for me. And THEN his story changed and said he waited an hour for me to come. Impossible.

The man in Liberia said he was calling the manager in Tamarindo to come in and that he would call me back with an…

i tried to call n speak to someone n was just told that there is nothing they could do for me. its sad to say .

RR 165112194. I was returning my rental car at Denver Intl Airport (DIA) last night about 5 pm. There was a big line and only two check in agents. I got all my stuff out the car and was waiting for an agent.

About 5 minutes later a car pulls up two lanes over to my right, cutting in front of about 12 other cars, an agent walks right over and checks them in right away. " I had never heard of that level and said "I am President's Circle and I though that was the highest level".

" She then sarcastically asked if I had ever rented here (Denver) before. Then asked if I knew that I could take the shuttle over to the airport from the car rental drop off. I explained that I rent probably 35-40 times a year in Denver alone.

" Her name is Tammy and she was extremely rude. If that is how you train…

Rented a car at the Denver Airport online via Priceline. Sales rep at the counter immediately developed a bad attitude when I declined insurance. Tried three times to upsell me to a larger vehicle from the compact I booked. Said "You're getting the smallest compact we rent." She ended up putting me in a Mazda 2. I was behind schedule for an appointment so didn't have time to go back and change it but the Mazda 2 is a SUBCOMPACT, tiny,tiny vehicle. Felt like I was driving a roller skate for the three days that I drove it, never felt safe.

I rent cars four weeks a month. I don't think Hertz will be at the top of my list nor will it be for my fellow employees. RR # 597388245 Location: Denver Intl. Airport Dates: 4/29/13 - 5/2/13

If you do not stop sending me these e-mails I will be forced to take some form of legal action , now I have asked nicely in the past , alas no response from you , so once again please take me off your mailing list , I have never applied for a job with you , nor do I ever intend to at any future time , I also would never rent from you , nor after this e-mail campaign will I ever give you any form of an endorsement as to your service...

Hi,

you applied for a job with us earlier but it was filled. We would like to let you know that Hertz is now looking for a Branch manager-in-training for our new office that will be opening soon in your city.

Hertz Equipment Corporation is a fully diversified subsidiary of the Hertz Corporation specializing in rentals, sales, and service of the very best…

I recently rented a vehicle from Hertz at the Salt lake City Airport on October 3, 2012. Our plane arrived at 9pm and we were at the Hertz rental spot by 9:30pm. There were only 5 people ahead of us and we waited 45 min to be helped.

There was 1 man manning the desk and I don't know if he was a new employee or not but he obviously didn't know what he was doing.

Finally a lady showed up and we gpt waited on. Should be end of story, right? OhNo!!! The lady then proceeded to send us to the wrong level and we spent another 20 min trying to find the vehicle. We had to finally go back to the counter and this time we asked the man where our vehicle was and he gave us different directions entirely.

So by the time we finally found the vehicle we had wasted 75 min. I have rented vehicles before…

On Feb 26 I rented a car from the Reagan National Airport, The original booking was through Hotwire.. Originally I was to return it in 7 days.

However, do to a tremendous job opportunity the car was driven to a different location. What I have asked no less the 5 people to do is allow me to continue the rental but I wanted to book at a lower and better rate through the company.

after peaking with a customer rep that wanted to extort 1300 from for a drop off fee and dropping the car off was not what i wanted, she then offered to let me continue to rent the car at a ridiculous rate of 66 dollars a day. I have every intention of returning this car to the original location however i just wanted to extend the rental a t a reasonable rate.

Two of the reps I spoke with one from the Seattle…

To whom may concern,

We have been renting from Hertz for more than 5 years now and for the past 2 we have been Gold members. We live near La Guardia Airport in NYC, we could have rented from the more than 30 rental places at La Guardia and JFK, which its just a bit further away. But we kept on going to Hertz because their enthusiastic, agreeable and amicable staff members.

We rent almost every weekend for business purposes and on the Gold counter theres always friendly and ready to help staff that keep us coming back every time, because of this reason alone, we are loyal to Hertz. A few weeks ago we encountered problems with the manager of La Guardia Airport Hertz, "a computer issue" made our invoice more expensive than what was supposed to be, unexplained "extra charges" were added and…

Never in my professional life have I experienced such a low level of professionalism and customer service than that shown by your staff at 11:00am on Feb 23. I arrived and rented a midsized car at a ridiculous rate of 160.00 for ONE DAY. The money was not the issue. Once rented the rep asked me to walk over the door and someone would direct me to my car. I did just that but there was no one to be found.

I returned to the counter where an older woman with glasses brushed me off and said "go outside and find someone in a orange vest" I stated that I did look but no one was present. She then stated to "walk around the back of the building" WHAT??? Is this some third world mentality? It was 24 degrees out and I am being ask to go hunt down one of her fellow workers so that I can beg someone…

I rented a Ford Focus or equivalent to be picked up in Munich on March 6, 2013. This was through Auto Europe Kemwel. The car was reserved and paid in full prior to arriving. According to Kemwell there would be no GPS with this model, consequently I had to pay $40 for a GPS which Kemwel sent me and I had to take with me on my trip.

When I arrived at Hertz at the Munich Airport I was told that they wanted to upgrade my car to a very large Mercedes. I did not want the Mercedes as it would not be very economical. I was told that they didn't have another car for me even though I reserved one.

After complaining about this they suddenly found a Ford Focus that had a GPS built into it. Upon returning back I called Kemwel on March 22 and asked about how I could get a refund on the $40…

State Farm Insurance paid for a car rental from Hertz on 2/25/2013. I was told to turn the car in across the freeway from the Hertz locacation where I had picked up the car. I turned it in the same day I rented it. About 2 miles from I stopped and filled up the gas tank. The next day I discovered I had left something in the car.

I called the location where I had rented the car and was told it had been picked up and taken to a different Hertz location about 10 miles away. I went there and got my belongings. The next day I was charged $25.58 for gasoline. I called Hertz and was told since they'd driven to another location the Hertz employees at that location had assumed I had turned the car in without a full tank. He told me he would credit my account. I waited a week and called again. The…

I was the innocent party in a collision on a roundabout and because the other driver would not accept culpability I have ended up paying Hertz 767 euros /£500 because they have accepted her version of the story after I supplied photos and diagrams of the accident, it was even passed on to Eversheds solicitors for them to fight in court but I suspect they didn't even defend me in court as I was living in Spain at the time.

After well over 10 years regular use of Hertz for long term monthly and fortnightly rentals I have now given up on the company altogether & would not recommend them to anyone as their claims department is a joke.

I rented a full size car from Alamo Car rental for two days from April 5 to April 7 2013. I was given a top of the line Chrysler 300 with leather seats, XM radio, power locks doors, and premium amenities .... 24.

5 hours to go to the Hertz rental at Orlando International Airport. I was given a Chevy Mini SUV (basic model). 09 Fuel and Service Charge). 00. I had a prepaid car rental for a full size car that I picked up at the airport from Hertz.

I was given a basic model Nissan Altima. I asked for another appropriate full…

I prepaid for a rental car in Dec. for a trip to ATL 1/12/2013. When I got there being a #1 Gold member I went to the reserve board for the space location of my car and it was blank.

I went to the service desk and they said my debit card declined the $200. deposit that I knew nothing about. 00 shorts from having enough. I offered them the difference in cash and they told me the couldn't receive cash.

I then offered a credit card to pay the total and they said the payment had to be paid as the same card on file. "Stalemate" After talking to 3 different service reps for Hertz and hour later I gave up and got a number to ask for a refund.

I them went across the isle and rented a car from Avis for $100. less and no deposit was requird. They had me in a car in 15 minutes. When I got to my…

Your JFK are manager Chris is by the far the most pleasant, personable employee I have ever spoken to, and I have spoken to at least 20 in the past 6 months. He handled the situation with grace and did not just pass me off to some other employee or transfer me to a different number like everyone else normally does.

He did not cut me off and made me feel heard. He was so kind and easy to talk to. Chris really made me feel 100% better about choosing Hertz, because honeslty I was starting to question if that was actually a good choice.

Chris was awesome and should be acknowledged.

I rented a car for three days in Myrtle Beach, it was the most expensive car I've ever rented as I usually rent my cars through Zipcar.

Zip car pays for gas, 180 miles per rental and covers you for anything that happens to he car while you are driving for a one time fee of 75.00/year the most I've paid to rent a car for three days is 242.00.

When I got my car at Myrtle Beach airport Hertz, I had to pay almost 50.00 per day for insurance because I don't have a car at home so therefore no car insurance.

What a ripoff also had to pay 12.00/per day for the GPS which was well worth it. By the time I brought the car back I had paid another 40 bucks for more gas so the rental cost me 425.00, ridiculous!

I recently hired a car at Arlanda. The airbag was not working. The bonnet was not closed and not noticed until it sprung up. I was charged 10 days congestion charge for a trip that covered 2 weekends where the charge is nil.

That is tantamount to fraud and I wonder how much money Hertz is making from this. To top it all Ii am being charged 1000kr for a dent smaller than a ten pence piece. I am told that the money will be taken from my account tomorrow unless I can call Sweden from the uk and speak to the manager. Chances of success? Not likely I imagine. Law

If a negative rating was possible, this place deserves it. When picking up my rental car at 7:30AM (I called the day before to make sure one was available,) they proceeded to tell me to take the car to get an oil change on my way to work. " EXCUSE ME?

You want me to take a car that I am renting to go get serviced? Absolutely not. I refused and was put in a pickup truck instead. Wow thanks. So then two days later, I check my bank account. A $362 charge was taken by Hertz for the rental car. I am stunned.

Not only is my account now in the negative, my blood pressure is now getting higher. I call the Royal Oak location and they inform me they have lost my insurance claim number; which I verbally gave to them two days prior; hence getting…

I rented a 2014 Dodge caravan from the Hertz office in Bunnell Florida. I had the truck for 4 days and wanted to keep it longer its return was set for 12/30/2014 I called the office on 12/29/2014 told them that I would need it for another 3 days they said that it was fine.I drove the truck to my sisters house in woodhaven Florida where the brakes failed I was lucky that I was able to use the curb to help stop me or myself and my Grandchildren could have been killed. I called the Hertz number for road service and told the lady what has transpired she was very nice and sent a tow truck to my sisters home to pick up the Hertz rental SUV. The keys were left with the truck as I was told to do and that was the end of it I thought.

After 2 weeks went by I noticed a large charge on my credit card…