H&M

I wanted to buy a jacket, there was only one available on the mannequin, when I asked if it was for sale, the saleswoman said: I think it's already for someone!!! seriously? does the store make private reservations? arrogant behavior of the staff, disregarding the customer's needs!

I ordered an item off H&M, using the app and the prompts to ensure my info was put in correctly. I was then told the delivery cannot be success and was being sent back to the sender. I then got on the phone with customer service and all they told me my address was put in incorrectly and now nothing can be done.

The representative told me to try to purchase it again online but my item was sold out (I purchased one of the last ones) and she suggested next time to put the address in correctly. All that was missing from my address was my unit number of my apartment and nothing can be done now?

It so disappointing to see such a big company neglect customer service. Such a simple task that many other companies are able to do but H&M cant? I'm extremely angry because this item was not available…

Sales assistant was unhelpful and rude in your Hereford branch - sales assistant ID: 552283

Hello,

I would like to express my huge disappointment regarding a recent incident happened at the H&M store, located at SouthPark Mall in Strongsville Ohio on Saturday, July 8 , 2023.

I have been a long time H&M member and I usually make my purchases online, however on that Saturday, I had decided to stop by at this particular location and went to the fitting rooms to try on a few items. I expressed my concern about the high traffic of males there, the fact that I didn’t feel comfortable being next to the exit and I requested to be placed somewhere towards the back. Despite my explanations, the lady in charge started yelling out of nowhere, was very rude, dismissive and showed absolutely no respect. I was embarrassed in front of the other customers. I believe that such attitude was…

I had a meal of regular KFC .. At most wa alsudan branch, Cairo Egypt.. it was the worrest meal I ate in my life very bad presentation without any spices as it was washed with water and fried with bad type of flour..

this destroys the reputation of LFC . KINDLY ONSERVE you branches in Egypt as I will never repeat this any more and I will use word of mouth to all my relatives and friends.. Thank you

I have purchased a gift card from h&m for $300. Purchased on 1/28/23 and was only used once partially for $150. I have tried to use the remaining balance which is about $148 and their website says it’s expired. When I call h&m all I get is the runaround.

No one can help me and they are just keeping my money. This is a form of theft but no one can help me. I am beyond frustrated

Complain is regarding an order plus poor customer service when I called the one 800 number I would be happy if someone can contact me at (818)942-5943

I spoke with a rep on Monday March 6 the representative told me to email send pictures to an email that he provided me his name was kent, then I call to follow up on Wednesday March 8th and the supervisor name Dee es so rude and didn't want to help me and told me that whatever the first rep told me was wrong information

I donot have a complaint.

I want to give a compliment to the cashier that took care of me today. His name is Gregory G. This young man was VERY FRIENDLY. I really enjoyed shopping at H&M today for the first time. If 10 was the highest rating I could give, then he definitely would get a 10 from me. Awesome job Gregory G.

On 7 December 2022 I bought six items of children's clothing at H&M store in Burton upon Trent, Staffordshire, UK and was told I could return any item to the store before 31 January 2023. On 25 January I returned to Burton to return three items, only to find to my astonishment that this store had closed permanently (according to Google, on 15 January).

Today, 26 January, I telephone H&M Customer Service, to be told that the only way in which I can claim a refund is by visiting some store elsewhere, since I have neither bought these items on-line nor do I hold an account with H&M. This, presently, would be most difficult for me and, in any case, I do not own a car.

Surely, a huge concern such as H&M must be able to resolve this issue to my satisfaction? Thank you.

I took my 12 yr old grand daughter in your store. She picked out items to try on, we looked and saw "womens dressing room" we headed over. I stood outside very flimsy curtain while she tried on items. As I stood there.

I saw a man in the dressing room on his phone sitting low in a chair! Then a girl walked past with a boy with her. I dont know where you all come from, but when I bring my 12 yr old girl into a dressing room area where she'll be stepping out for me to see & fitting a garment on her, we DO NOT WANT MEN WATCHING, ESP W/ THEIR PHONES OUT POSSIBLY EXPLOITING BY TAKING A PIC WE DONT KNOW ABOUT !!!

You DO NOT have a sign out in front of dressing room which states COED rooms! How IRRESPONSIBLE OF YOU! S. not some crazy country exploiting sex. These are young girls. Not adults who…

I’d give you NO Stars but that’s not an option!!!! Contact me! To many complaints to list & I won’t give you more of my time to write ALL of the complaints here! Contact me or is that not another complaint I’ll take to all social medias platforms!

You’re a company that hides.

The manager at the store refuse to accept my return alleging I bought it online. I had my receipt, still with tag and on the website says I can return at the store. Not helpful and super rude.

Store manager Jason at the Pacific City mall location of your h&m franchise has treated me with nothing but disrespect. He's asked me to depart from his store location for absolutely no explained reason to my frustration and confusion. A complete explanation and apology would be greatly appreciated thank you for your time.l

The worst customer service ever. They send the customer service jobs oversees. Can’t talk to any supervisor or manager. Each employee gives a different answer and refuses to help resolve the issue. This is so frustrating and annoying especially when placing a order for HUDNEREDS of dollars.

They refuse to transfer to supervisor and refuse to help the customer. They hang up on you when they feel like they can’t solve the issue and say some email will come which never does.

The worst customer service ive ever encountered from a retail clothing store. And that includes in store, over phone, and online. 5 years snd Thousands of dollars in purchases and they somehow LOST/DELETED My Email/Membership so I received zero(0) points towards my plus membership. Unbelievable and unacceptable.

Rude in the store, rude over the phone, they tell you they are transferring you to your local store when you call and ask them to, but they never do. Either left me rotting on hold, or giving me some ridiculous excuse that they ""are unable to process at this time"!!! What?

Unable to process my call to the store im calling for? WTH?? H&M you need to invest a lot more money and time into training employees. You employ lazy, rude, incompetent millennials. And its costing you…

I ordered the bunch of cloth from HM website, but there is a incorrect item, after I contact the customer the nightmare started. Since I don't think the clerk can handle my request, I ask for speak with the manager, and after one hour holding with twice line cuted, I finally spoke with Mr, Mond, the highest level on duty that day as he say so.

I told him I've been waiting online to speak to him, he seemed like doesn't care how long you have been waiting, no apologize about anything, I guess he might hiding somewhere just hope I hang up the phone which I didn't do. I told him about my issue, and I need my credit back ,because I think its not reasonable to let me ship back the wrong item first and when you receive it I can have my money back, or I don't need money back if you can ship me…

I use to work for H&M at Livingston mall NJ I was fired for false accusations By the head Manager there Nasim. Also when I was ask to leave after my whole shift Nasim continue to talk about me and the situation. Very rude and feel shut out.

Have not received my item after 9 days and H&M can’t give me a proper answer about my item

Good morning

My name is Diana Ireland I came in the 23rd trying to exchange a pair of pants and ended up getting double charged instead of just a regular exchange.

Please let me know if there is any other information I can provide. Thank you

I will be calling and am filing a formal complaint of a worker stating she is the manager of the store. Her name is Alma, and this is at the Oak Brook, Illinois location. My 8 year old daughter and I came into the store to look at back to school clothes.

” I looked around confused and was like sorry? She said it again said they are closing. I said oh ok, I didn’t know and she said yes we close at 8. I said oh sorry I didn’t know and my daughter and I promptly went over to a cashier.

There were 2 other people checking out as well with two cashiers so we had to wait. She rudely asked another employee across the room to go “check her out,” pointing at us. She then said no forget it, I’ll do it.

When at check out she didn’t say anything just grabbed our clothes and then asked rudely do you…

My H & M is located inside of fayette mall in Lexington, Ky. I shop there twice a month and there is a young black male with copper and blonde hair that works the register. This employee has will not only greet me and my daughters.

He usually acts annoyed at the fact that he has to check out our items. I feel that this is very disrespectful, but also not acceptable. I've been to other H & M stores, and other cashiers, managers, and other personnel are friendly, helpful, and give great service.

I could not find an address to send a written letter to complain.

However, because of one person's disdain for reasonable customer service. I will no longer be shopping at H&M.

My order is not placed yet but the money has been deducted from my account

The H&M located in the Wellington mall in Wellington, FL is awful, the employees are rude and they never have there one fitting room open, I’ve been here multiple times and it’s always the same thing. I don’t understand since they have multiple people working but claim to be short staffed. It would make sense to have at least one person manning the fitting room yet they don’t

I was preparing my items for check out and one of your representatives removed an item from my items that were going to be purchased. She stated that the item was not supposed to available for purchase. I think it is extremely rude and unprofessional to remove an item from a customer after it was available on the sales floor and not allow a customer to purchase it but could simply purchase it in a different color.

There was no manager available and when I contacted customer service I was disconnected not once but twice and had to utilize the online chat process to even initiate this process. 00 was spent yesterday but now I am regretting it if this is how you all treat your customers.

I come in town to visit my husband due to me be stationed hours away due to active military service…

Busy mother running errands today. Have a small window to make a return. The hours listed open at 10am. It it’s after 11am and the store remains closed. This is not a holiday. There is not notice or reason for them not being open.

I have been a long time customer spending thousands a year here. I will no longer be back after this. This was my last straw of many bad experiences over the years.

The manager Matt refused to let my daughter try on 2 pairs of shorts because they didn't have enough staff. There was at least 10 employees working that I counted and one of them was just leaning on the counter at the fitting rooms not doing anything.

I am very disappointed in the customer service that I received. I have been shopping at H&M for years and I love their clothing. Because of this incident, I will not be shopping there, online or any other location for awhile.

Manager at store#120800 was completey rude and disrespectful. Telling a line of customers ready to check out that he did not care about their time and that he didn't care how long the customers waited for. He had 1 cashier open and another worker folding clothes without any sense of urgency.

We are bilingual once we started speaking Spanish, manager assumed we were speaking about him and immediately started yelling at us stating that he understood spanish and he can talk "crap" back. The way the manager handled the pressure, and his ridiculous act of attending his customers is unacceptable.

Even when asked his name he started speaking in a sarcastic tone and laughing as if everything was a joke to him. If this is what a company stands for and treating their customers this way it is…

I am a huge supporter of H&M women clothing line so I am a regular at the Queens Center Mall location. Today I spent the usual in clothing - about $400 . I left 2 blazers hanging outside the cashiers desk which I paid for.

I called the store and a woman picked up and was super rude to me. Will not listen to me. Was super loud , arrogant - made me felt as if I did something horrible calling in to inform them I left my blazers in front of the cashier hanging on a clear case .

She hung up on me a few times . I called back then a male picked up ; wasn’t welcoming at all. He did not believe me and did not want to listen to me. He made me feel as if I’m a liar .

Placed me on hold a few times without notification then when he did return he said he can’t do anything about it because they don’t…

Dear Customer Service:

I’m writing you as a long time customer and wanted to report an issue with the H&M Store located at 137 Spotsylvania Mall Drive, Fredericksburg, VA 22407. The incident occurred yesterday, 17 May, around 5:00 p.m. and I’m still pretty shaken up about it. I’ve already reported the issue with the Mall Management Office. They informed me that it was the second time they received a complaint, in a matter of a couple of weeks, for the same store.

As I was shopping, one of your employees asked me if I had a mask to place on my face. I responded with no, that I didn’t. The other employee proceeded to yell and tell me that I had to leave. She continued...yelled that it didn’t matter what the President said and began rambling on. These are strange times. On one hand I agree…

Dear Sir/ Madam, I bought a black sweater from San Francisco when I visited here. Unfortunately, there was some dirty at the sleeve, so I came to H&M near my home town at Southland Mall, Hayward, CA to return.

However, I have been disappointed when Christina Byrd working as manager told me that I did bleach that sweater. And she could not do a return. I felt furious as I was insulted. If she told me I should come back to SFO for returning, I would be happy to do it.

She doesn't have ability to deal in customer service such as empathy, understanding problem. Now, I did return it at SFO but I need to tell you about her for better service. Best regards, Tich Phuoc Tran

Was at the Hamilton Place Mall store and was shock to hear the manager whom I later found out from staff was very rude to her staff and had the worst attitude. I shop at H & M quite often and was told she was a new manager. I told the staff they should report her...

Ordered on Nov. 25 and no way to check order unless you sign up which I did after the fact. I now have been waiting over 45 min for someone to answer the phone. Always at least a 30 min hold time.

I can't even cancel the order because it doesn't show up anywhere.

I was looking for a different size for this sweater so I asked the fitting room person and she said she was new so I decided to ask at the register. I asked the guy at the register named “Frankie” on his name tag, he said ask her and started pointing and said who ??

I was confused and he said no there’s no other size and I asked if he can look it up online or the system to see if there was the size he bluntly said no, after that I asked if he worked here? He said “ do you work here”...

very hostile and rude if he couldn’t help me he should’ve said it in the first place. So I found someone else to help who was very helpful, which I would expect from someone who’s working at the store.

I bought some pants for my daughter they wasnt never worn nor washed unfortunately I didn't have my receipt the store manager was adamant that they had been washed and worn and wanted to exchange them for 5 dollars I put the pants in the garbage will never shop there again

To who may concern. I love shopping in H & M stores. I have shopped at H& M at Mall of America. Today September 14th, I was in the Bloomington, Illinois store at 12.15 to 12 40. Absolutely not one staff was assisting no one in the store. Except ring up sales. Not a hello , nothing. Such a disappointment. How do these people acquire their jobs? No wonder people shop online. I hope their is improvement.

Andrea

My purse on the flap part it has unraveled and it looks like 3 different flaps on it and its looking a mess I thought buying from you guys i would think I had the best quality in anything i bought out the store I live in Cincinnati Ohio and im not going back to Florida anytime soon i wondering can i get a refund and I was so excited to wear it in Fl I threw the receipt away

I simply went in to return an item and 3 of the non black employees started talking poorly about me. I am an avid shopper of HM but i always avoided going in store because the employees are generally racist idiots. I will no longer shop online at this point, HM needs to diversify who they hire as I refuse to ask anyone I feel uncomfortable with for help

I bought a bra and it did not even last one year and the wire came out and is hurting my breast and no one will replace it or give me refund I hate how this company treats it's customers by selling bad clothing

I placed an order online 6/28/19 never received a order confirmation # my order was shipped to the store my son tried to pick it up for me and he had a order number but no four digit code and he was turned away I called customer service who called the store and they cleared it up but once again they turned him away a second time this is unacceptable and I will not stop complaining till something is done......Chicago Ridge store customer service department is awful and they need to be re-trained.

Too begin with I never received a tracking number for my package. I ordered me and my daughter clothes for our trip to Disney trip. I places my order in April 6, 2019 and it was “Supposedly” delivered on April 11, 2019. I so happened call because I never received a tracking number and that customer service representative stated my package was delivered. I explained to her that I never received a tracking so can I get a refund she stated I had to wait till the 21st .

Unacceptable, so I asked for a manger and I was then speaking with George for the Chicago,Illinois center and he was rude about the situation. He provided no assistance and he had a nonchalant attitude on the phone. So I asked for a high individual above him and he had the audacity to transfer me to another rep. Their customer…

money was never refunded to my credit card. Gace me the run around even had me go into the store and they couldn't do anything. It's been almost a month and i don't have my refund yet. Last time I purchase anything from this store!!!!!!!!

Hello, my name is Gustavo Ramirez, I am a costumer of H&M for a long time. I just wanted to call your attention on something that bothered me as I visited the store in H&M MAN in Emeryville, CA. There were around three young employees working there and as they worked they were having a conversation that involved profanity bad words were thrown, it made me a bit uncomfortable and

I thought of calling their attention, but I didn't want to create a scene and make them feel bad. I think that employees need to be trained to treat the workplace as a professional environment and not their normal hang out places.

If your department can do something about it, it would be appreciated. I love the store and I'll like to shop in a place were the employees are respectful with their service and also with…

as everyone in line was very shocked since we were all standing in line.. when I was finished I asked the young man who was the manger and he informed me that it was the woman at the register that had sent him away..

I feel like this needs to be addressed if someone is willing to help and you have a long line it would be better customer service to get to your customers taken care of in a timely matter.... it was very annoying and I'm sure other people felt the same and can make people not want to shop at your store.....

I ordered a package. After i ordered the package i realized that it was being shipped to and old work address that was already on file. I tried to change it but i was unsuccessful. I called, and was told to wait for a shipping confirmation. I called a few more times when i didn't receive an email. I was told to wait. I was on hold each time for about 45 min. I called ups i was also told to wait. I finally got the email a few days later and i was then told i could not change anything.

I asked them to please just leave the package at ups. I was told by both h&m and ups that that was the wrong address and it was being shipped back.. The package was sent back to h&m. I called and they said they could give a discount on half of my order. I didn't want that. I want my whole order. I was told i…

I also shop and H&M and found some additional customer service information below. I ordered jeans online and three pairs came in the wrong size. I am still trying to get my refund!

General contact info (outside the US) +46 8 796 55 00 Email: info@hm.com

Press enquiries (outside the US) Phone +46 8 796 53 00 Email: mediarelations@hm.com

Media Relations line (outside the US) Camilla Emilsson Falk +46 8 796 39 95

Went into Oxford Street H&M store for a refund, 19th Feb. A week later I noticed this transaction was still outstanding, I called the store and was told to go back in, bearing in mind it takes over an hour to travel in. I sent an email to the customer services team, just to receive an acknowledgement but nothing more. After working as a Training consultant who's focuses on training staff to deliver exceptional customer service, this was clearly a complaint I wanted to escalate.

I contacted H&M's telephone customer services several times, having to repeat each time my complaint & on every occasion all my personal details / contact details were taken, stating they were going to pass on my details for someone to contact me. with no result. To cut this very long story short, after speaking…

I went to H&M to exchange a jean jacket that fit too small b/c of the cut of the jacket. I usually try clothes on But this day I had my 2month old w/me & didn't really want to waste time. The day I bring the jacket back, all systems were down and the exchange could not be done. The staff told me to come back the following day. Ok, I go back the next day. The same thing. I put the jacket back on hold again. & at this point, I'm pissed b/c now it's the 2nd day and I couldn't even call the store to see if the systems were back up b/c H&M does not give customers the store phone number to complain. Which is beyond stupid.

So now I have the staff getting annoyed w/me b/c I'm annoyed w/them. Then I send my husband back on the 3rd day and the staff puts the jacket back on the rack so now the…

Make a style statement with fashionable clothes from H&M. I made great purchases from H&M and was well appreciated by my friends for the apparel I wear. At H&M I had purchased some cardigans and jumpers. I must say once I received the order I was thrilled and happy with their quality.

H&M has a wide range for men and kids as well. They also have some home accessories which I would love to purchase in the near future. Love the quality stuff they have to offer and their shipping is pretty fast too.