Holiday Inn

On August 2 , 2019 i checked in at the Holiday Inn Express in Westlake Ohio and on August 5 checked out and was told that i would be getting a refund due to over payment and as of now it has not reached my Bank account. I called the Hotel today and they claimed that the funds were released to my bank and as i was sitting in the bank (Today) the branch manager stated that this is not true and showed my my account in real time. I wanted to know why i am being lied to from your company employees and im a member and really love your hotels Please contact me 4435295458

Anthony greene

I’m 56 years old and in the last 25 years I have stayed in a lot of hotels this hotel is one of the worst if not the worst I have ever did business with. I’m not sure if they just gave me bad information or if they just straight up lied but once they get your money they don’t care nothing about you. I will never stay in another holiday inn express again

How many inches from the floor are your beds. I was in an accessible room with the rollin shower and grab bars on Rockside road in Independence this past weekend 9/20 and 9/21/2019. The beds are too high. A nice young man named Richard was working that night brought me a rollaway bed, but it was too low.

He lowered the bed which helped a little. Last year I stayed at a holiday Inn in San Juan, PR before a cruise, and had to sleep in the chair because I could not get into the bed. Even though I rated a 3 star, the staff was 5 star.

I also will be staying at the Holiday Inn on the beach in Galveston, TX next year before a cruise. I hope they will lower the bed for me. I might have to call around for another hotel where the beds are not so high.

May I suggest you put a hospital bed with a…

C. Holiday Inn at the capitol. Room was supposed to be a King Size bed, instead it was a queen. Air conditioner was loud. Our room was above the front Entrance, people smoking below. The smoke was coming through the vents. Complained to the staff.

They were rude and told me there was nothing they can do!

Staff gave wrong key to customer At midnight staff and customer attempted to access my room causing grAve distress. No apologies or explanations given I called 911 and was chastised by night clerk for doing so To date staff has not been responsive to incidents

We stayed at the Holiday Inn at i-44 and glenstone avenue in Springfield Missouri on Saturday night. it was the most disgusting Holiday Inn I've ever stayed in in my life it was very unkept dirty and outdated. someone should really take a look at this property because there are no discounts applied for such a disgusting experience.

we will never stay at this establishment again may even move on to something other than Holiday inns knowing these kind exist.

Charged before check in. Manager lied and said refund took minutes and I would not be double charged Manager lies and stated I threatened her and staff. Manager cancelled my reservations after lieing to corporate that I threatened her. Was charged over $500 and when askes to fax my bank that my reservations werw cancelled advised fax was down. Emailed the info.

After calling back to check to see if fax was back up I was laughed at and told manager was there but they couldn't locate her. Still no refund. com who advised they never cancelled my reservation and if I didn't call I would have been charged a cancel fee.

I became sick because I was worried on how I would ger by thru the weekend with no money or place to stay.

Attempted to make a reservation for 2 nights at Holiday Inn Express Hotel & Suites Silver Springs-Ocala.

For the second year consecutively again having problems requested and completed pin request. At which point your system, again this year, suspended my account. Same as 2018.

I have 3 separate member numbers. Called your 888-211-9874 on September 22, 2019 at3:46P.M. I spoke with Shine. She could not help me after 10 minutes. Finding a 3rd member number she wanted to create a 4th account.

Simple answer is "create a new account every reservation." Not acceptable.

member#216289154 was good time I made a reservation for 09/08/18-09/09/19 confirmation 48085264 then member#629701842.

How shale we resolve this problem?

I Recently stayed at a holiday inn express in hope mills North Carolina at 3111 north main st. When I booked the room they told me that rooms were at premium rates. They did not tell me the hotel was going under renovations.

I was given a handicap room next to the pool entrance. Very noisy and I did not request a handicap room. I do not like these rooms. They could not move me do to renovations on other floors. The breakfast area was being painted so the smell of paint was such that you could not eat without heavy fumes.

All in all a very bad experience. Very dissatisfied.

Horrible service at David Wallys in Genoa. Stephanie Moghaddam had poor communication and follow through. Made changes to my wedding dinner without notification, wasnt around for the event, had only 1 server to take care of 24 people, several other issues with the night.

Would not recommend staying at DW or working with Stephanie for anything.

My wife and I made a reservation at the Portland Holiday Inn for the night of 8-15-19. We tried to cancel the reservation several days before the 15th because our daughter-in-law was 2weeks delivering her baby. Eventually, she had the baby and we reserved a room at Country Inns and Suitesbut when we contacted the hotel we were told we didn’t have one.

We called other HI’s and HI properties but none had our reservation. Eventually we booked a room at Country Inns and Suites (near the Portland Airport). 47 for Country Inns and Suites, where we had a reservation. 39 charge for which we were…

We had a wedding in Columbus on August 4, 2019. We booked our rooms on April 9, 2019 through a service and was put on my credit card. We called the downtown Columbus Holiday Inn to confirm our reservation of 2 rooms with two beds. They had it in their records. On the day of the wedding we went to the hotel and they had our reservation of 2 rooms but needed our credit card. When we got there they had no rooms available and that we would have to wait. So we did and it was about an hour before the wedding and of course we were not ready to go so we complained and they upgraded our 2 rooms. We went to the rooms and only one bed and we needed two beds so of course that did not work. So between family members we worked it out.

Our stay was fine. Then the following month we get out credit card…

As we arrived to the holiday inn off of I40 and 4th street Albuquerque NM, not only our family but a family before us stood at the automatic doors awaiting for front desk to open the door while the front desk individual just looked at us and looked away. An individual from the other family picked up the phone which he still continued to make all of us wait and since there were people in the lobby the husband spoke in a loud voice to a person inside asking to open the door for us which they did approach the sensor for the doors to open.

I approached the front desk whom the individuals name was ELI who started to check us in. As we began the process everything was going somewhat okay but as we were going to get our room he really had an attitude which I pointed out to him.

He did not like…

I was accused of doing drugs in my room. The manager called my boss to say same. I was charged $300 for a “smoking fee”. I never smoked in my room. Not in five nights stay have I smoked once.

When I went to front desk I was told to return in 20 minutes only to be confronted by 8state troopers. As this is happening people are smoking pot outside. I’m very confused s to why I’m being robbed by holiday inn express and accused of wrong doing at the same time

Holiday Inn, We frequently stay at Holiday Inn’s when traveling for business and pleasure as we have confidence in the quality of the facility and professionalism and courtesy of the staff. Most recently, on a two week long trip, my wife and I stayed at a Holiday in Bristol, VA; Gatlinburg, TN and Ashville, NC.

This two week long trip was to conclude at the Holiday Inn Express in Southport – Oak Island Area, Bolivia NC (Reservation Number: R523418810, itinerary number 8141289611677). During our trip I reviewed our travel plans as Hurricane Dorian was forecasted to impact the Southport, Oak Island area, Bolivia NC.

Subsequently, I discovered that the baseball games at Brunswick Community College near Southport - Oak Island area, NC were our son attends were planned to be played at…

Stayed at the holday in express in southampton ordered 2x fish & chips peas. When the meal arrived it was packet fish small size 12 chips a sppon full off peas. When it arrived after a 15 min wait it was look warm chips where hard and burnt after a long drive i was hungry for a meal but this was beyond a joke.

90 it was not worth it. The wife had one piece of fish we were offered a drink but declined the drink was offered another choice but nothing we wanted was on the menue. The menue is missleading it was not fish but compressed fish from a packet.

I just found out that my reservation 45052604 for October 10 is no good because the Holiday Inn in Warrensburg MO is not open yet. When I called to confirm I was told that it was my fault for booking online.

Then I was hung up on twice because they could not cancel this reservation so I will not be billed (even though the hotel is not open). The solution would be to rebook at another holiday inn but it will cost more money because there are no more rooms left that allow 5 people and I will have to book 2 rooms costing almost double what I can afford.

At this point I am very upset because I may not be able to go to my niece's wedding do to this screw up. And the worst part is that no one contacted me that this hotel was not open I just happened to see it online.

I cant imagine what I…

I had been at the Holiday Inn in Saunderstown, RI on two occasions before my latest booking, third visit Check in 9/12/19. When I made the reservation for the third visit, I specifically asked if the hotel restaurant was finished (the first two visits the restaurant was under renovation) and could we get a hot breakfast, I was assured we could.

When checking in, which took quite some time, I was informed the restaurant was not finished and there would be a cold breakfast, grab and go. In my opinion and other guests opinions, a sugar breakfast. The front desk was unable to answer my question if I wished to check out a day early what is Holiday Inn's policy so I would not be charged for the last day, again, unable to provide me the answer.

No manager was available to discuss either of…

I had booked a room bearing booking id-9255429308, i had reached at airport T3 at 5:20 pm on 18-09-2019 after several call to pickup service no one come to pick me up till one hour we had waited for one hour on airport then I requested to PAYTM to cancel my booking, since i get no service from your hotel, After suffering of one hour when hotel staff came to receive us we was not allowed to checkin because one of the guest having flight from T-1, while we were making booking from PAYTM they didnt mentioned it in their terms and conditions.

I request you to refund my full amount as after suffring to hours we was unable to stay at your hotel.

I am a 76 year old man and while traveling from Oregon to Florida recently my domestic partner and I specifically chose Holiday Inn Express across the country and were very pleased until our stay in Vandalia Illinois on Sept. 11 2019.

I requested a handicap equipped room with a handicapped suitable shower. I left my handicapped lady partner in the room to shower while I went to pick up dinner and a few other items. When I returned to the hotel the automatic door rapidly closed and caught my heel causing me to fall, breaking bottles and damaging my packages.

After recovering when I entered the room I found my 71 year old, hemiplegic lady sprawled naked on the floor half way in the shower and half out, wet and crying. I managed to get her up and discovered the shower floor and the shower…

See Public Video on Facebook: Melody Wagner - Holiday Inn called the police on me for trespassing, etc.

To Holiday Inn

I did show my Drivers License and confirming number. I was told they had my credit card number on file. I was a late check-in due to a two hour delay in my surgery. Did they give my room away?! Was that why the Desk Clerk treated me like a sick street dog!

Respondence:

Holiday Inn Express Suites & San Antonio Medical-Six Flags

Good Afternoon Ms Wagner, My name is Sandra Gonzales, I’m the General Manager of the Holiday Inn Express. I just viewed your video and comments and I’m so sorry that you had to encounter an issue at my property. I am aware that you were trying to check into the hotel last night without a form of payment expect for what was on file. I understand…

W 36th St Miami on 15th-16th Sep2019. Worst experience ever! I have no complaints about the customer service and location, however the rooms were very dismal and musky (unlike other IHG properties). My mom and her two friends all over 80 years stayed in one room with no working telephone.

The front desk sent up their maintenance guy to fix the phone - he said it was working, but guess what??? Phone did not work! If there was an emergency, there was no way for my mom to contact anyone.

So disappointed with that property. Hardly likely that I would recommend it to my colleagues.

I stayed at the Holiday Inn Express and Suites White River Junction, Vermont 05001 on Friday and Saturday, September 13 & 14. Upon checking in I ask for a room where the AC worked good and the front desk clerk said they all are individual and go down to 64 and assured me i would not have a problem getting the room cold.

After being in the room for 3 hours straight and the temperature outside not very warm, we couldn’t get it lower than 69. When I complained and asked for a different room they said there were none. So I asked if someone could come and check the system and they said sorry we don’t have anyone but housekeeping here. Very disappointed.

Shouldn’t have to pay that kind of money only to be disappointed and lied to, then make me feel bad because I was unhappy with the outcome.…

I made a reservation online for a stay at the Holiday Inn Express in Socorro New Mexico. The reservation for a King room was made and confirmed six months in advance. We (my husband and I) arrived at the hotel today, 16 September, checked in, received our keys but found ourselves in a room with two double beds.

Went back down to the check-in desk to complain but was told by the desk clerk that hotel was full and “she” had changed our room type that morning. Not sure who she is but since I had a confirmed King room I find it beyond understanding why this person would take it upon herself to give away our confirmed room.

I feel we were cheated out of what we paid for. I hope management will reprimand this person. We will be staying at another Holiday Inn Express in a few days and hope we…

I stayed at the holiday inn on northline rd in southgate Michigan 48195. I checked in with my wife and our two children. When we checked out I forgot my prescription medication in a bag. I called back up and got no help so I went back up and someone stole all my medication and I am an epidemic and have seizures and a traumatic brain injury.

When I came back they charged me $250 for a smoking fee when we never smoked in the room. Maintenance took me back to the room and said powdered coffee creaming was ashes. I brought my cigar in the room after I smoked outside and a piece fell off.

They took responsibility for the medication that was stolen the room did not smell of smoke because we don’t smoke in hotels as it’s against the law and fine. So I was charged $250 for that then they charged…

I stayed in A Holiday Inn in Dover Delaware Dover downtown hotel on Friday the13 of September the staff was pretty much slow I had asked for an extra pillow it took a couple of hours to receive it.. I took a shower I feel in the shower because the tub floor is not stable the bottom of the tub floor moves like it has air bubbles it is not safe I almost broke my neck when I feel in the shower I told front desk about that morning.

This Holiday Inn is no where close to compare to the one up the street which I stayed before.!!

I have been to plenty hotels, my children where not allowed to put there feet in the hot tub. Now I was told I would get a refund and now they are saying i won’t because it’s not a good enough reason to. We left that night she stayed in a different hotel knowing we would get a refund.

Case # 10469823103: Confirmation # 45917775 Cancelllation # 34082224 A room was booked through my husbands IGH membership and due to a family emergency we needed to cancel. We cancelled online on 9/13/19 and room was booked for 10/19/19 over a month away.

I spoke to the general reservations person who told me I needed to speak to the hotel directly. I called the Holiday Inn Express Haskell-Wayne. com. I received nothing back from my email request so I made a third phone call to customer relations.

I spoke to a woman who said she had to check with the general manager. 91. This is an unacceptable policy for loyal clients. I would think an exception could be made in the event of family emergencies particularly when it is over a month out from the booking or a tthe very least a credit for…

Hi

Though this is a very long overdue email, I still feel my experience ref my stay at Holiday Inn London - Shepperton needs to be reported to you. I have tried through your recommended channels but with out any success. For such a large organisation as yourselves I feel the service was well below par, you couldn't even class it as 2nd class. Though the rooms were perfect in every way your catering did not exist in the sense they had no clue what so ever. Evening meals a simple task to take orders and serve correctly, not a clue, they failed. Breakfast was even worse. Tables were not cleared, (having to wait for dishes to be cleared). When you went up to get breakfast there was very little available due to the fact nothing had been replenished. One coffee machine working (just). Staff…

19, the purpose of this visit was to celebrate our Wedding Aviversary with friends who live near by. On entry to the hotel there were Wedding Guests congregated by the doors, some of whom were smoking. At check in we were allocated our room and after depositing our bags we left to spend time with our friends.

45 and again had to walk past people who were smoking by the entrance. As we waited for the lift we were aware of extremely loud music, on entry to our room the music could clearly be heard. It was so loud that even with the TV turned up the music was drowning it out.

My husband went down to reception to complain and asked if we could be moved to a quieter room, unfortunately none were available and he was offered ear plugs which he was not impressed with. We were both extremely…

It has been brought too my attention today that Mr doug told the staff that he wasnt gonna contact anyone back and That he wasnt gonna terminate me until he found out my mom contacted corporate. Mrs star was very rude and Always rude too her employees.

Its alot that goes on behind the doors that nobody says anything. I didnt contact my mom and she came too my job just too see did she need too make arrangements for me too get home or wait on me.

Star also checked all my rooms in order for us too leave we have too make rounds. It sadden me she lied on me saying I only did 1 room and that was the other young lady she fired and hired right back.

I enjoyed working for this company. But I didnt knw the Managers would be so rude and pick. Im only 19yrs old and I can speak for myself. But the…

I had a 3 night stay at the holiday inn in Williamston starting on 9-10-19. I was greeted by the morning cook with an upset attitude about the previous morning guests not pushing there chairs back under the table once they were through eating.

As others starting coming in for their morning breakfast, they too were berated for their lack of respect. She went on to say she was going to speak her mind regardless. Very unprofessional, considering the guests is why she is there.

A lot more was said to the nature of how everyone had "put off on her and she was just the cook". My room coffee maker was unusable, due to mold growing inside reservoir.

Its not about the Hotel, its about a front desk personnel named "Amer" at Dead Sea Holiday Inn.. at 10:24am I wanted to ask him about possibility of late check out, and i was having 4 rooms with my family (6 adults and 7 children) ..

He just simply told me the comptures are not working! Come back after 1 hour! This is totally unacceptable and unprofessional. Like i have to keep coming from my room to front desk to ask a question! Its not about money, i was asking him if it cost more and willing to pay accordingly, but he was rude and i think your fame and reputation should not let this happen with your customers..

We originally booked through Superbreaks. Following their collapse we were advised by the hotel that we could have the rooms for the same price £255 per couple. We had 3 rooms for the weekend. I was advised that an admin cost of £60 would show on our booking confirmation however I was reassured that we would not be charged this.

I have just received my credit card statement and have been charge the admin fee which totals £180 I feel like Holiday Inn are trying to gain from the collapse of Superbreaks

Re: Cancellation Refund Request 1922838710 The hotel referred me back to Booking - can you please help? com - I made this reservation for my 87 year old father to attend the Masters. Unfortunately, he’s not in good enough health to attend his life long dream golf event.

I’d no so grateful to get a refund Thank you for your consideration Sincerely Linda Meyer

I would just like to begin with, that I will never stay at a Holiday Inn, Holiday in Express ever again. I travel from Hawaii to the Bay Area four to five times a year. I always stay at the Oakland Airport Hilton.

I decided to try the Holiday Inn Express by the Oakland Airport. Keep in mind the flight lands at 12:35 am. I was traveling alone which I often do, I mistakenly got on the wrong shuttle. I went to the Holiday Inn by mistake.

The rude gentlemen ( I am not sure I would even use that term) informed me that I was at the wrong hotel. No smile, no customer service, nothing but a disgruntled human being working the night shift. I had to ask myself “Was it because of my dark skin, he took such offense to me”.

It was 0130 in the morning. I then inquired if he a room available, at that…

I am trying to change a reservation of one room for two nights from 11/27/19-11/28/19 to two rooms for one night on 11/22/19. The hotel is the Holiday Inn Express & Suites (Address 14651 NW 20th Street, Pembroke Pines, FL 33028).

I stay at this hotel occasionally as I have family in that area. com & is a non-refundable reservation. com. com said "chewed them out" for making such a change request on a non-refundable reservation. I called the hotel directly & asked for the hotel manager or general manager.

James answered the phone & said it was him. He noted that this reservation was changed once before "as a courtesy" & he will not change it again. com that he never heard of "transferring credits" in such a manner.

I called you customer service line at 800-465-4329 who followed up with…

Called the Crowne Plaza in Harrisburg,Pa. on Aug 12 at 11:08 AM to make reservations for one night. The date of the reservation is this saturday Sept. 14, so we can attend a wedding. This morning I was contacted by one of your workers who stated that the reservations were filling up and we needed to make a decision as to where we wanted to vacation.

My wife was not home at the time so I picked Williamsburg Va.. This is where I got a shock when your employee informed me that we would have to meet with salesmen about buying a condo or townhouse. I do not remember anyone telling me that this was part of the trip.

When my wife came home and I told her that we had to sit through a sales pitch she went crazy. All we are asking is to have our money credited back to us. We are keeping our…

Desk chair was falling apart and looked unhealthy to sit in, floor is dirty ,curtains have tears throughout, the phone doesn't work,we spend a half hour trying to figure out how to work the shower then had to go downstairs and ask because the phone didn't work.it's a strange way to turn it on and they should have a note in the bathroom explaining. So very disappointed with Holiday inn Express and IHG. I have pictures.

com who apparently booked through Priceline. Accidentally entered the date one day off. Have spent the last two weeks calling and emailing bookaroom, Priceline and the hotel. NOBODY is willing to help. Visited the hotel and was told manager was too busy to speak to me.

Have been waiting 4 days for his call. This is the most incompetent and dishonest company I have ever had the displeasure of dealing with.

I recently had a reservation at the holiday inn in marathon, FL, in July 2019. When I went to check in, somebody else had already checked in and was occupying my room. They did not require and ID or credit card to be shown when the other person checked in and refused to get them out of the room that I was supposed to be staying in.

The lady at the front was extremely rude and did not offer another room or any solution. I have called many times to get this issue resolved as I was charged for the stay but, never was able to stay there.

They allowed someone else to stay in MY room while I paid for it. Robin, the general manager, has ignored my calls and requests for paper work that was never signed by me. I initially spoke with her and have yet to hear back.

It has been two months and The…

I recently stayed at Holiday Inn Express in Vinita, OK! I received HORRIBLE customer service and the rooms were unsatisfactory! I had bug bites on my upper thigh area and lower stomach. I would appreciate if someone would contact me immediately to address these concerns.

On January 22, 2019 I made an on-line reservation using a combination of points and credit card. 00 - appeared on my credit card on January 23, 2019. 00 - for the same accommodation at Staybridge at the Orlando, FL airport and can not get anyone in the IHG or Staybridge to rectify this situation after repeated phone calls.

I have made 4 phone calls to Customer (un)Service and have spoken to 9 different people during these calls and can not get anyone to "take ownership" of the double charges and get one of charges credited back to my credit card. Each time I call I get bounced around from person to person who is supposed to be able to fix these double charges - but the CS representatives all say they are not authorized to credit back to my credit card.

The folks at IHG are about to loose…

I need Help! While caring for an Alzheimer's Mother for 11 years, I accepted a request on my cell phone for a vacation in Gatlinburg almost two years ago. Unfortunately, a huge mistake. We signed a Latitudes agreement after walking in the Timeshare office, I think around 2 PM and leaving after dark.

" Within several months of the visit, My husband's health declined. He was using a walker at the time of our Gatlinburg visit. We have a twelve inch high blue cross statements for year 2018! He has been wheelchair bound, 4th stage kidney disease, Feb.

2019 had a 6 month stay at the hospital and a life care facility, Home Heath care last year and 7 months Home Health Care this year, and will be resumed after his next operation, has one third of his heart not functioning, just got rid of a 6…

On August 3 and 4 2018, my husband, and 5 others stayed at the Holiday Inn Express & Suites Chicago West O'Hare Airport Area. We had a great stay, wonderful service, the establishment was clean. We came home to Ohio telling all of our family and friends about the stay.

On Sept 7 & 8, 2019 my husband and I stayed again. We called ahead @ 2 weeks ahead to make reservations. We asked for extra towels, pillows and for a 1st floor closest to the exit room. (my husband is handicapped).

We called and attempted to get our room @11am when we reached Chicago. Was told sorry that is too early to check in, our rooms would be held till midnight on the 7th. Verbalized understanding and agreement. We arrived @ 6 and was given the room key for 403.

I wasn't happy but I said nothing to the staff. My…

Made a reservation for 3 nights Labor Day week end 3 month ago ! Arrived at 1 am ! Hotel overbooked they lied to me tell me their excuse iwas water damage they relocated me at confort in next in the room 101 next to reception ( you can ear every noise and

conversation from lobby ) I asked refund or compensation for first night through price line the manager refused it I hope you can do something to get me at least one night refund I didn’t get the service pay for

My supervisor reserved me a room at your Holiday Inn Express at 11728 N. Ambassador Drive; Kansas City, MO 64153 on Sep 10 to check out Sep 11 for training in Kansas City. Due to a death in my family, I had to cancel my training as the funeral is going to be on 9/11/19.

We are very surprised that with something such as a death in the family obviously something that is out of our control, we are still going to be charged for the room. We are a state agency and have numerous training sessions through out the year.

We have made note that the Holiday Inn Express locations have no compassion for emergency situations.

Hello my name is Jonny Lockhart and on September 7th I had a Birthday dinner for my mother's 70th birthday in the meeting room. Upon arrival to get the decorations ready for the birthday dinner I noticed that the floors, tables, and restroom were dirty and it wasn't set up banquet style as I requested in which I called to make sure and

I also went by the hotel to confirm that everything would be ready as well it I was very disappointed when it wasn't and I had to set it up banquet style myself, plus the six keys that were given to me didn't work and I had to make three trips to get the correct key which took more time away from what I was doing.

I would also like to add that the air conditioner was not working and it was very frustrating and difficult to get to decorations ready because…

Holiday inn guelph ont. Broken patio door, food in fridge, garbage under the bed, no pillow sheets, or comforter for the pull out couch, daughter was cold all night. said something and they did not even say sorry when we got the bedding for the next night we had to call three times because they kept coming up without something. bad place to stay.

Customer service system is structurally broken. So much so, that I do not expect and answer to this complaint.

The simple request for a phone number to a local Holiday Inn Express, exposed how the "computer system" and "call center" system is non functional. I resolved my issue by researching and getting the desk number and clerk, but the customer service system did not help in this. I continually got shunted to some call center person in the Caribbean, who I could not understand.

The complaint is this. Even calling the Atlanta Corporate offices, one cannot get a person in customer service in the United States to speak with. I began to call various numbers in this effort, beginning with "Are you in the United States?" the answer was always "No." I followed up with, "Can you please get me…