"so much better" No,its not. Printer computer tablet,has to be signed in EVERY time you use them. Will not connect to the school tablet at all. Then when you call to get it fixed,they "inform" you that if its not their equipment,you will be charged.
It was working just fine before you put a hole in my wall
HTC company trimmer is not working
I returned the HTC u12plus to htc for a refund, it's been in the repair centre for 15 days (meant to be a quick check over on the handset) (ticket 319268826000089) was meant to have a call back on Friday, I rang the repair centre & HTC head office in slough UK. they informed me HTC said they telephoned me back which they didn't, this went 3 times on Friday alone, ups tracking said they delivered to HTC 1/7/19 the ticket says 2/7/19 ,this level 9f service is appalling
This is the worst online shopping experience I ever had. I ordered a htc type c usb cable from the htc website almost a month ago now. And the package never came despite the FedEx website saying that it did.
I received no type of notification or anything that my package arrived (that is if it even did) I contacted FedEx the company shipping my package and they told me to have htc file a claim with them. I contacted htc over a week ago now I believe.
I was told they would contact me over the weekend, but they never did. I just now contacted them again and was told that they would contact me again in the next 24 - 48 hours yet again. I now told them if they can't contact me through phone then to reach out to me by email, I gave them my email but they never said that they would contact my…
I purchased the HTC u12 in August, 2018, sent it in for repair of a cracked screen in November, 2018. The damage was my fault, I did not expect warranty to cover it. I just needed it repaired. Easy communication with customer service regarding the repair process, was estimated $140 for the repair.
Two weeks later I received a missed call from Mai regarding my device. she left me a voicemail, I returned the call the next day (Friday Nov 16). Spoke to a representative, he assured me Mai would call me back from a secure line to process payment. She never called. I called Monday.
She promised to call me back, she never did. Tuesday, I am frustrated. I call again, speak with her, she tells me their payment processor was down (reason for no call back) but we can try now. I attempt to submit…
I have been waiting 10 days for a new ticket to be allocated for my device to be sent for repair again. no one has any idea how long I must wait? I have rung and spoken numerous times and got nowere.
my phone was sent with a charging problem. it came back not checked with the same fault. i also don't expect a reply from this complaint either. htc needs to get its act together. thanks for nothing tim vasey
First off the phone shuts off all the time even when fully charged. And usually in the middle of important phonemes calls! Then it feels very hot even when not in use! Then just the other night I picked it up to set my alarm and it felt very hot then a small puff of powdery smoke came out of the side of it, I got nervous so
I went outside and it started sizzling pouring this god awful smoke and caught on fire! If it had Hall while I was asleep my home could've burnt down! Upon calling them I had to keep arguing with them because they wanted the imei number when I had to keep saying the phone burned up there are no numbers anywhere now.
I called my phone service provider and they gave me the zero number but HTC company kept arguing with me saying they want the imei number off the back of…
My husband's screen broke on his phone, he contacted the warranty (which he paid for to have the phone replaced 1 time) Dept. and was sent a shipping label to mail off his phone; advised 5-7 business days for return. Monday, 8/28 will be 3 weeks.
Our file has been "escalated" 3 times and our "case manager" Mian has not returned calls, emails or chats. On my most recent call to him I was told "I don't know where it is right now. It's sent to our warehouse to be worked on and it's still in processing. Let me handle it okay? Its my job. I'll call you back of I hear anything." I said, I would like the replacement phone sent instead of waiting for them to work on the broken one and that I would like a call back by the end of business so I know it's at least being followed up on; to which Mian…
I was told that if I returned the defective phone (after update it would only show boot screen) it would be fixed free of charge. I returned it and was told to pay over $200 dollars. They lied to me and I will never purchase from them again or any of my family.
DON'T PURCHASE ANYTHING HTC OR RELATED!
I have a HTC my phone just out of nowhere freeze up it has no service I can't text or make calls! I call customer service and was told I had to buy a brand new phone. Something serious needs to be done because I feel as if virgin mobile only cares about money and not the customer.
htc tollfree no. when I said to that now I don't want any kind of service from your side send my mobile as like as they said our manager will call…
I received messages stating that I need to sign in to keep HTC account for Google and others. I had to change my password because I didn't remember the last one. It wouldn't accept the new one You sent me a verification code typed it in correctly and came back incorrect.
I'm doing everything correctly and having nothing but problems. If I lose accounts that I use every day I will not be happy.
I am HTC user since last 3 months and i have being using HTC desire 826.But from last 1 month the front and the rear camera is not working. Also, there is no proper customer service center or response from the company employees in the city of gandhidham and the near by region (PIN CODE- 370201). It is my hope that you would soon resolve the problem as soon as possible.
i bought a new htc one e9+ dual sim , in January 2016, but unfortunately while i want fixing the sim card, the sim card tray has broken, then i tried to use the other sim but also broken, i contacted the htc center in kuwait and they has made an order to bring the sim card tray, thre months and iam waiting.
I have a problem with my HTC cell phone. I expected far more as far as longevity goes, considering the high price paid for this unit. The phone is approx a year old, and problem was intermittent in the beginning, a few weeks after purchase, store purchased from said nothing can be done other than send unit in to a local repair shop, average price for repair over 2 hundred dollars. Unacceptable.
HTC should replace unit, or make available at large discount a newer functioning model... I will never purchase a HTC product in the future due to near non existent customer service. I would like to hear back from HTC corporate, outlining an acceptable low cost solution, that doesn't leave me with out a phone whilst being replaced or repaired.
My HTC e9S handset is not working properly. How can I submit a formal complaint to the HTC corporate office?
HTC device is a worst handset ever say. I bought only been 1 month showing so many issues which device is getting hang all the time. Call doesn't disconnect when i cut off the phone even. Spending heavy money getting worst or worster HTC DEVICE.
I am among the unfortunate customer who opted for HTC 820 instead of Samsung, expecting a different experience as compared to other phones. I have being facing below issue with my phone:1) As soon i ans a incoming call, speaker automatically gets activated. This issue was resolved by the contact centre team.2) As soon this issue was resolved, my phone started throwing the voice outside which was audible to other people as well. When I approached the contact centre asking them to check what is the issue i was diverted to the service centre. They formatted my phone and then got the issue resolved.
Now After few months when i got a option in my phone to upgrade the system,I clicked ok to go ahead. Once 100% upgrade was done the phone got switched off automatically and didn't work. When…
Phone cracked the inner screen and you cannot see the display. It was in my sons front pocket and when he took it out and showed it too me the screen was blurry and I noticed the case was bent. I've been carrying my Samsung phones in my pocket for 5 years now and still works great. I guess the case was just made cheap because it bends very, very easily. Tried to get help from HTC but was told I would have to pay an estimated $150 for the repair and I'm assuming pay for shipping.
I paid $149.00 for the phone new at the beginning of this month so not hard to do that math! Guess I can use this phone as a reminder to buy name brand electronics from more reputable and better known companies. I wasn't looking for a hand out, just some help from a company that should at least accept some of the…
You big companies are such liars and I can't stand you. You advertise 8 gb of memory on HTC cell phones, yet over half of that memory is taken by software and such by both you and the phone service companies!
I remember when cell phones were worth having; now they aren't worth crap. Sharing this story with everyone, might even call the HTC complaint line.
I have always used HTC phones and have always been completely satisfied.
However, I recently purchased a HTC desire 512 from Walmart on the cricket plan, and I am so frustrated with this phone I am ready to file a complaint online. I will never buy another HTC again. I realize that paying $100 is not going to get you a top of the line phone, but this is the worst phone I have ever owned.
Supposedly a dual core, but this thing is slower than grandma walking to the mailbox with a broken walker. Storage sucks, even with an sd card. Some things can't be put on the sd card, and the phones built in memory hold about 12 apps. No flash is ridiculous. I hate this POS!
Time to buy a Motorola which seems to get better customer reviews.
I had purchased HTC One on August 2013. The phone was working all fine till April End 2015. I started facing a problem with charging where the phone was not getting charged. Then gradually the camera stopped working and Audio quality depreciated as days went on. Then I decided to hand over the phone to the HTC service center located in South End circle (Jayanagar), Banglore opposite to Pai vista Convention center. So I had given my handset on May 9th, 2015 and they promised to return the phone in one week. Its been more than 30 days and still they are not giving any estimated time to give my phone.
I have visited this place every 3 days once and I get a very bad response from the workers there. I have been running around the customer care and the service center almost every three days.…
It is with absolute disgust I write this.
I want to know what my rights are in these circumstances and how I can make HTC payable for their false promises and faulty, just so that no one else gets to go through this. I have so far spent about $215 for this and been without a phone for 5 weeks. Sending my phone back again for repairs.
In summary, HTC FAILED MISERABLY in their Customer Service at every step and in keeping up with their commitment.
I want to complain against Supervisor and Customer Support Rep, for failure to provide adequate quality customer assistance. I want my $215 BACK and I want to be compensated for over 1 month that I didnt have my phone due to HTC.
You guys at HTC repair are a joke/frauds...you are blood suckers, who loot people... you do not know how to perform…
I bought my htc 526 g+ glacier blue about 2 months back. It's having a problem of losing the paint from back case as well as for the front display cover. I made a complaint with the customer care and have gotten a reply of getting it replaced within a week.
It's been 1 and a half month and I didn't get it repaired. Now the customer care representative is asking me to submit the phone for one week for its repair. How frustrating!
I got HTC Desire 820S on 5th April, 2015, & from the next day my phone started giving lot of problem. The bottom left hand side of the screen is elevated & apart from it, 4 days back my phone got a crack on the screen without any damage to the phone. I kept my phone on charge & when unplugged the phone from charge, it showed the crack.
I visited Pune-camp service centre & rather than listening to my problem, he was blaming me that I broke the screen. It has just been 25 days since I got the phone. HTC is the Worst service provider. I just hope the matter is addressed to the HTC higher management, & they get my phone repaired. I will never suggest anyone of HTC brand phones. I was a very loyal customer of HTC, but after this incident & seeing the behaviour of the HTC service provider, I…
When our contract with Carphone Warehouse was due to expire, we were told we would need an upgrade. We were advised to get an HTC Desire phone. We have had the phone for under five months and the sim card tray would not accept the sim card. We took it to the Carphone Warehouse shop where we had got it from and were told that it was a common fault with the HTC Desire phone. They didn't have a spare phone I could use while mine was being repaired so we took it to another Carphone Warehouse shop and were told the same thing about the HTC phone handset. It was sent away for repair and when we tracked it online we were told as the phone was damp the warrantee was void. The phone works other than the sim card not staying in the phone.
I contacted HTC directly to try and get my phone repaired.…
HTC as a one time replacement screen process. So I wrote an email into HTC and got a very fast response and was given a number to call. I called into the 1800 number provided. After 4 calls and 30 -35 mins each call due to the "customer service rep" lack of ability to spell correct, my email was wrong 2 times, so I kept having to call back so that I could find out why I was not getting a email in regard to the process of how to get the screen replaced under there one time replacement.
Each time they requested my IMEI and a the list of information rather than just opening up the previous call ticket. They were extremely slow and frustrating to deal with each time, I did finally get a email back and my last name was spelled completely wrong, and was told when I went to send it that would…
It is a mistake not to launch the M9 plus in the United States. In fact, it should have been the flagship release over the humdrum M9. I've have been a customer of all your flag ship devices since 2005 but have sadly passed on your latest device for Samsung's GS6 Edge.
WhileI'm not a fan of the S6 build quality, they are offering better options (with the exception of the speakers & possibly camera ). There is just no "wow factor" with the plain M9. Sure the build quality is great but what's inside just isn't enough.
but this is just based on what I've read. S. or you'll continue to lose loyal customers such as myself.
I purchased my new phone Htc Desire 816 G 4 months back. On 3rd March, while using suddenly my phone powered off. I tried to power it On but I was not able to make it. I plugged in the charger in hope that It will power on but no response.
On 4/03/2015, I went to the Htc Service Care Patna & submitted my phone. The problem was that (*No power & Sim slot 2 not working). The Care staff told me that they need a time of 7 to 10 days to sort out this problm but they couldn't.
I called up the care for my phone they told me that you will have to wait 1 week more because we haven't got the part till now. I thought that give them 1week. But whenever I call the Htc care they keep telling that 1 week again & again.
They gave me the date of today to collect my phone but when I called them he told…
I have a M8 and sent it in for repair on 3/24/2015, it is now 4/3/2015 and both the customer service department and the repair department can't tell me where my phone is. They said this happens and the repair department gets backed up.
It's a cool phone as long as it never has to be repaired. I am going back to Apple where I can go to the local store or mail it and have it back before 10 days. HTC this has been the WORST experience ever.
I have bought HTC 820, the battery is really bad, it takes 5 to 6 hours to charge my phone to 100% and it drains off in 4 hours really disappointed with the brand experience.
Siir i have submitted my htc phone for repair at service centre in nirman vihar near psk on 18.03.2015, my job no. is DEL022-0011819 and i have deposited repair expanse also on 25.03.2015 but they are taking so much time i have yet not received my device please take appropriate action and provide my device as soon as possible.
My ticket number for servicing is 15INCW12ENA001423. My issues are as follows with HTC.
1) My new handstand and charger stopped working after 1 month of purchase. 2) I have given my handset for servicing on 2/3/2015 but still have not got any revert from the centre. 3) I called up to customer centre last week and they confirmed that they gonna give me the phone on 28/3/2015 but when I called them for confirmation they said its not ready and probably I will get it on 10/4/2015. 4) customer care centre executives does not have basic communication skill. 5) When I raise it on website of HTC they send me a revert which is nothing but absolutely a generic mail. 6) call centre number never gets connected
In January 2015 i bought my HTC DESIRE 616 phone from one of the authorised dealer "MOBILE HOUSE" in Jalandhar (punjab). The IMEI no. is 353835067630865. After 2 months on 13th March the Touch panel was not working and i submitted the mobile at your authorised dealer "SHRI COMMUNICATION" in jalandhar.
They said they will send this devise in Bangalore for repair. After 2 weeks i received message on my cellphone 9988115518 that we can collect the phone from their auth. dealer and i got my mobile back in working condition.
But after an Hour it was still at the same condition - The touch panel was still not working. Now the HTC customer care person and auth. dealer suggest me to re-submit the devise for repair.
We are writing to you to express our deepest disapointment regarding the smartphone HTC ONE M8 bought at Saturne Luxembourg shop (30/04/2014, copy invoice attached). Above mentioned smartphone had already been returned two times for repair due to a recurent problem. This will be the third time we have to return it to Saturne Luxembourg (26 March 2015) . The technical problem, which has not been settled concerns the upper loudspeaker that doesn’t work during an incoming or outgoing call. You can’t hear the other party.
This issue is extremely disturbing, especially when you use mainly the phone for business purpose. We request the replacement of this defective smartphone by a new one. We cannot accept such a weak repair service. However, should you decide not to replace this defective…
Really very worst product from HTC. I buy this mobile 12000/-rs around. with in one year . i am facing the issue with major parts Touch and Speaker. This is a really worst phone I ever used. Only camera is great and everything is worst.
Hanging problem also there, self restarting . Net connection is turning on automatically. I think all desire series phones having soo many problems. If you buy htc phone you will face many problem and if you buy a china brand mobile its better than a htc phone dont buy htc phones but buy a china phone.
Please HTC first check quality before you release the products to market.
my business is complete depended on cell phone and kind phone problem is harresing alot and now I am going to file a complaint in consumer court as I did not get any response from your side.
I have a HTC One X Phone, which was broken just in guarantee time, so the store had it 'fixed'. This was in August, and STILL my Phone is not repaired properly. I send an e-mail to HTC Holland and Vodafone (from where it's bought), but it's just still not okay. ).
You are my ultimate source for a solution!
I had bought new HTC ONE V on 29th october and i have been facing so many problem during using this HTC phone like processing very slow, my contacts not open it is taking time may be 3-4 mins and the same problem with Messaging and on 29th november i had visited HTC centre for resolving my problem that time it was so hanging problem and Heat up problem so they changed my battery and
changed it with new battery and thereafter i have been facing the contact loading problem whensoever i opened my phonebook its take time 3-4 minutes and sometimes few softwares not working ihad also visited in march for resolving my problem so I visited HTC centre they just updated my software and i told them and i am fed up with this problem and after 15 - 17 days the same problem occurring sometimes contact…
Three months ago I sent my HD2 to the HTC repair department to have my screen repaired. I get a call telling me that my phone is dead and needs a new motherboard (funny, since it was working fine when I shipped it) and the price has gone from $125 to $285. Everyone knows that a brand new very disappointing HTC HD2 running Windows 6.5 doesnât cost that much brand new anymore. They ship me back my phone with no screen and NO buttons. Itâs a shell of a mobile and I canât do a single thing with it because the buttons and base they were connected to are GONE.
Now I have to go small claims court because they refuse to send me the parts they stole. All I wanted were my buttons and to get my phone fixed somewhere else, now I am going to ask the judge that they replace the whole unit for…
I have lodged my repair complaint (3rd time) to HTC. The 3rd time complaint lodged on 26/2/13, HTC send a courier service to pick up the problem phone on 1/3/13 for send it back for repair. There is no reply from HTC since 1/3/13 until. 7/4/13.
Thus on 8/4/13, I called to the HTC to check for the status. The customer service told me that they shall replace a phone for me. They shall give me a call within 24 hours after getting the status from service centre.
I have totally upset with their service thus I have been following up by a call every day from 8/4/13. Every day the customer service told me the same answer. As of to date (already 5 days) No call receive from HTC.
No solid answer from HTC, still keep me waiting.
i purchase my htc desire sv on 4-1-13 ,after few months it stared switching off automatically , 15-20 times in a day. I gave the phone for sevicing in htc service center in chennai(gemini parsn complex) on 27-07-2013 and they told me that it will be serviced in 7-8 working days but still the phone is not repaired.they say that the parts are not availabe.if the parts are not available then replace my phone.please see to the mentioned problem and try fixing it as soon as possible.
When I first got the HTC One X it was great. But then when i tried to restart my phone it keep restarting and restarting and i only wanted it t restart once. And today my phone froze. The screen wouldn't turn off and i could do nothing.
This will be my second time having to get a new phone and im really getting tired of it.
Well, as with many other owners of the HTC One X, I ended up with one which had a fault with it's wifi connectivity. After grinning and bearing it for a number of months, I finally decided to send it for repair to HTC through its warranty.
I contacted HTC and was put through to their Romanian call center, which had only recently been opened and a UPS pick-up was arranged for the next day (Tuesday, 5.3.2013). This pick-up occurred as arranged and I began waiting the 7-10 day period that was required for repair and return.
By Friday, I had not been contacted by HTC with a tracking number or information relating to my repair which raised concern. I googled HTC's customer service record and was horrified to discover their extremely poor track record. I contacted HTC on Friday and was…
I got my First HTC One in Oct 2013. Since then till now, (14 months) I have been replaced phone 4 times by HTC because of issues identified. Every-time they send you a replacement phone they give you refurbished phone. This time Jan 2015 I got a replacement phone which when opened from shipping box doesn't turn on at all. I dont know if it was tested before It was sent. HTC doesn't take consumer say seriously. When I call then now and complain, they ask to send the defect phone so that they can send me one more refurbished phone. How many times will they send refurbished phones. ? How can I get trust/confidence when I have replaced pones 4 times in 14 months. When I say this, company says that they have procedures to send only refurbished phones.
I ask, was there a procedure to test the…