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Huggies

2.0
165 complaints

Address

Kimberly Clark Corporation Dept. INT P.O. Box 2020, Neenah, WI, 54957-2020

The majority of complaints involve manufacturing defects, particularly tabs/velcro strips that tear off or are missing, making diapers unusable. Significant concerns about severe skin reactions and chemical burns affecting babies' sensitive areas. Persistent issues with leakage and overall quality control suggest systematic production problems requiring immediate attention.

Common Issues

45% (54)
tabsvelcrostrips
25% (30)
rashchemical burnsbroke out
18% (22)
leakedseeps outsoaked
12% (14)
defectiveforeign objectwood

Complaints

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Ashley Strickland

Mar 12, 2015
0

I have been buying Huggies for my son since he was born! He is now 6 months old. 00 each when I was still pregnant and I just opened them to use with my son and both boxes were almost completely unusable.

They were missing the Velcro straps. I have never had that to happen before. And now I'm out $100. I'm considering switching to Pampers unless something can be done! I am so upset with Huggies and wouldn't recommend them.

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Anonymous

Feb 16, 2015
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I bought a jumbo pack of huggies from our loyal Pick 'n Pay st9re. about 4 of the nappies did not have straps on the one side. After the 3rd nappie that had a fastner missing, I decided to send this mail and kept one of the nappies as proof.

Nappies are so expensive and we have a 6 week old baby so these things don't come cheap and the quality should be taken into account. I hope to have a good relationship between my baby and huggies for a very long time.

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Anonymous

Feb 16, 2015
0

I bought 2 jumbo hugiies gold. I starded using the 1 pack and have already found 2faulty nappies, my issue is with the waits bands. I have taken photos of the fauly straps.

Will huggies reimburse/replace the faulty nappies.

Thank You

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Anonymous

Feb 16, 2015
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Hi I wanted you to be aware that the last pack of huggies I bought for my 10mth old there were about 4/5 of them where the tags were not on properly when I tried to fasten them they came right off in my hand I know this was probably just a faulty batch and am normally very happy with your product but you should be aware as they are not cheap and I hope this will not happen again it left me short and had to borrow some off a friend as am on a budget thanks for taking the time to read x

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Anonymous

Feb 16, 2015
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I am writing to you to issue a complaint about a large box of huggies nappies I purchased from my local asda store. I usually buy huggies & I have never had any problems with the brand but on opening the box I realised there was nearly a half missing & the box had been tampered with..

When I buy nappies for my child I don't expect to pay full price for half of a tampered box! I suggest you check your'e stock more thoroughly next time.

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Anonymous

Feb 16, 2015
0

Hey, I have 3 boys and all I use is Huggies - love your product! Have tried all of the other brands (as they are cheaper) and nothing has compared. A very happy customer!

However I have bought the Christmas toddler Huggies twice now, once and then a break, and now again. The first time he got a huge rash - which I just figured was a rash as babies do get them all of the time. And just went away when I went back to the normal nappy.

BUT this second lot has flared up again and is just bout blistering :( I am wondering if it is the red dye used on the Christmas Nappy? And if you have had any other complaints? I have stopped using the Christmas ones and am back to the regular and his skin is calming down already.

Would love some feed back!

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Anonymous

Feb 16, 2015
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To whom it may concern, Since our daughters birth we had been using Huggies brand diapers with no problems. Well these last couple of weeks we have had problems with the size 4 diapers..baby has been waking up from a nights sleep with her bed soaked from Leakey diapers. We are having to wash.

Her sheets everyday...we have also noticed that when we are out and about during daytime, we find her carseat wet and a very unhappy little girl. We are using Huggies Snug and dry diapers. Is there anything that can possibly be done to make very unhappy dissatisfied parents? We have been using huggies for our family, and maybe trying another brand is what we should do.... please try to make this right...Vouchers or something please....

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Anonymous

Feb 16, 2015
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im writing to complain about the nappies i brouight for my 20 week old son .he wakes up wet and im not happy about that im stuck with 2 packs of nappies that im not able to ues .and i wont be buying wipes or nappies in the futre as there a waist of money and they are no good .

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Anonymous

Feb 16, 2015
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Sins my liitle one was born a year ago i never had problems with huggies gold but this month that i purchased 1pack of Dry and one jumbo gold and the gold that supposed to be better my daughters pee is cuming out the side of the nappie which is not On for the brand of nappie Gold that i Buy thats suppose to be better and more comfortable But pee cuming from the side of a nappie thats not even full not even on an hour is not worth the money you pay for it the purchase Date was the 26th Of November at ToysRUs Bellvile in Cape town Bar code of the bag 6001019905083 thanks leeann

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Anonymous

Feb 16, 2015
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I bought 2 jumbo packs of your Napper dippers one for at home and the other for daycare cone to find out that whebln I opened them the straps were missing and most were messed up didn't even have then she has nothing else to were so I tryed my best to use tape on them but I would go.

or to change her and she would be wet threw her clothes and then because of being so wet she started braking out it a rash. Then after a Month the school fimallyopened there box and they had the same thing wrong with that box they called me at work to let me no and I was in complete shock I have been using huggies.

Now for 5 years and never once have I had any problems Luke this. So I told them not to use them on her and they had to borrow a few off one of the other kids untilled I was able to Puck her up…

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Anonymous

Feb 16, 2015
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I recently purchsed a few packs of huggies daipers from my local Target store. I assumed such a large brand named baby product company would have daipers that would at least meet satisfactory standards. To my suprise and frustration, changing my son in/out of huggies daipers became a very irritating and extremely time consuming task than I would have liked.

The huggies daipers leaked and soaked urine through onto his clothes during every use. This required my wife and I to change his clothes every time we changed his daiper. Huggies daipers are much more expensive then Generic daipers ( around 3$ more a pack ), so you would have expected the generic brand to be even worse.

However, we purchsed some cheap generic brand daipers and had none of these issues. I am very dissapointed Huggies…

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Anonymous

Feb 16, 2015
0

I have been using Huggies since she day my son was born 4 months ago, as well as with my six year old when she was an infant. I never had an issue with the diapers, in fact I thought they were better quality then Pampers.

Recently I purchased a case of 112 (size 3) and came across a few diapers with lumps in both the front and back side of the diaper. I didn't think much of it and just threw them away. Two days ago I purchased another case and once again found the same issue.

This time I went through the entire case and found a total of 13 defective diapers! This is absolutely unexceptable. That is a little more then 10% of the diapers I am having to through away. At this point I will no longer continue to purchase Huggies diapers.

I suggest someone looks into quality control department…

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Anonymous

Feb 16, 2015
0

I have a month old baby and for the first few weeks of her life we were using pampers diapers since that's what she had at the hospital the entire time the baby was perfectly fine. the next day my baby had the worst diaper rash and the diapers are soaked when she urinates 1 time making the diaper very large n saggy!!

I change her diaper every 20 mins dealing with Huggies. once the rash was completely clear just so I can be sure after calling the doctor I began to use Huggies again and again like before no more then 24 hours later my baby had a rash!

And for my child's suffering!! My contact number is 7733989287, Thanks for this horrible experience for my baby signed a angry mother

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Anonymous

Feb 16, 2015
0

I am arthi Venkat and we have purchased Huggies diapers right from the day my kid was born and had accumulated points. The company promises redemptions for the points accumulated. now recent past, they gave us very short notice of 1 week to get all the points redeemed as they are closing this offer. The variety showcased for redemtions is also put up at such a high points as 20000 etc so that no one can redeem it.

This is certainly cheating the customers. if the real intension was to close then give redemptions to all the points how muchever it may be for the customers to redeem the points.

I am taking this seriously to the consumer court forum. I need a response within 24 hrs and redemption for my 1250 points. failing which I am registering a case against Huggies.

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Anonymous

Feb 16, 2015
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I recently purchased Huggies Newborn with organic cotton nappies. Being a well known brand and plenty of choice in the supermarkets I believed them to be the best for the arrival of my newborn baby. My baby is now almost 4 weeks old and after going through almost 250 Huggies I have to express my disappointing concerns with two main issues, firstly, the tabs have broken on approx 14 nappies that I have used, this has meant that I have had to discard the nappy as it was no longer useable due to not be able to keep in place.

Secondly, I understand that nappies will at times leak, however, I change my babies nappy several times a day in order to keep my baby clean and irritant free, however on 5 occasions so far my baby has soiled his nappy which has resulted in ruining a number of my babies…

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Anonymous

Feb 16, 2015
0

Dear huggies we recently bought several boxes of your size 6 overnight huggies that are misglued for lack of a better term. The sides of the diapers are glued to the crotch and butt area. When we detach the sides from the crotch area there is s big lump of hard glue left in the area.

These diapers are unuseable an it is very upsetting to spend that much money and the diapers are not usable. I have saved a sample if you would like to verify this issue. Please make it right with us. These are 20 bucks a box... thank you for your time.

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Anonymous

Feb 16, 2015
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I purchased a pack of buggies nappies and half of the purchase where missing the sticky pads . I was very disappointed in these as never had a problem with other purchases I've brought before . Thank you

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Anonymous

Feb 16, 2015
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He Huggies slip ups say leak lock for 12 hours no I will use one and. Next thing you know my daughter is soaked. In a hour and. The gel. Will. Be falling out. Very disappointed because. not getting my money's worth!!!

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Anonymous

Feb 16, 2015
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I have always bought huggies nappies since my little boy as been born (he is now 12 months) and have generally been pleased, however i have had a couple of packs that have been of poor quality! The tabs on the side have been coming off when i change my son and also he has been wetting through the sides which has caused me a lot of upset as i have to change his bedding etc at night.

Nappies are too expensive to throw away for these reasons so i would appreciate you looking into this matter for me and i look forward to hearing from you.

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Anonymous

Feb 16, 2015
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I brought two packs l. I relised half way through the first pack the nappies were leaving red blistering marks at the sides of the blue strip inside rubbing. Plus the nappies seem to leak very often. Even other i change his bum vrry often throughout the day and night.

Not happy and will not buy these again.. but my baby should not have pain due to your horrible nappies

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Anonymous

Feb 16, 2015
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Hi I was quite disappointed to find that in the pack of size3 huggies i bought at the weekend from Asda i have already had two nappies that have only had one velcro fastener on the side instead of two! This therefore means that already i have two nappies im unable to use. Im disappointed as have always used this brand since the birth of my daughter 12 weeks ago - it has made me consider looking to buy pampers as i cant afford to purchase nappies that are not useable.

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Anonymous

Feb 16, 2015
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The diapers are no better than wrapping my babies butt with a towel. I am an engineer and cant believe the percentage of defects I have experienced. This company has failed in producing a quality product. The things LEEK like crazy. Urine everywhere! Unbelievable!

so I recently brought some huggies for my 8Month old believing the packing when they say how good they are and their ratings, well total nonsense they are constantly leaking and I mean atleast 3/4 daily! They feel like paper!..im sorry but i was just disappointed because im a single mom dont have much money to be spending all the time and the minute i get something good thinking there going to work out great they didnt...

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Anonymous

Feb 16, 2015
0

My 2 yr old has worn huggies all her life but the last 2 boxes had defected dhattiapers without a velcro strap or its there but barely hanging. I hate to throw new diapers away and it cost extra. So we went through diapers faster than we normally wuld.

I see other parents complaining. I would like some type of compensation. Thanks

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Anonymous

Feb 16, 2015
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I love huggies GOLD and iam very disappionted i have 11 mnth old twins and i normally buy the boxed huggies gold. At first I would get like ten or more nappies that dont have a/both sticker strips.Than i started buying the individual jambo packs; and would only get the odd 3-5 faulty nappy in one pack; but this month its worse than before out of one jumbo pack 11 nappies was not usable.

Dont you guys have like quality control staff or something.If this was any other brand of nappies i would just change brands but i dont want to change brands.Please look in to the matter.

Thanks AJ

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Anonymous

Feb 16, 2015
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Hello I'm writing as I am very dissatisfied and disappointed, I recently purchased a box of newborn size 2 huggies nappies they were £11.48 for a box of 92 I had them for a few weeks before I needed to use them. When it eventually came to using them I opened the box only to discover that they were all a size 5 and not a size 2 like it said on the box.

I could not take them back to the supermarket as I no longer have the receipt, I used huggies with my first child and I intend to carry on using them but I'm very shocked as to what has happened I had to give theses nappies away to a family member as they were no use to me and couldn't replace them or get a refund. I would appreciate some sort of an apology for what has happend to me thankyou.

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Anonymous

Feb 16, 2015
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I tried using huggies and there usless, I had changed my son of 18months half an hour previously and then I noticed a massive wet patch in his trousers, so I got him changed and re-dressed again then about 50minutes later he was wet through again. I think this is ridiculos as your nappies cost a fortune and as a single mum I struggle to afford decent nappies.

I think its dispicable that I have to change my son every 30-40minutes just to insure that he dosent wet through, I'm so dissapointed. I've used asdas homebrand (lil angels) and he's never once wet through, so the time I think I'm buying good nappies they turn out worse than nappies that are a 3rd of your price.

I do hope someone will get back to me as this was a big inconvinece to me.

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Anonymous

Feb 16, 2015
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I'm very upset I bought a pack of huggies dry comfort findn in the pack ther are a few nappies in the pack the doesn't have the strappy part doesn't have the velcro on , so pls tel me what am I supose to do abt this situation , I'm realy upset about this , just hope that my problem will b able 2 be solved abt the huggies diapers ...very upset customer hope u ppl get back to me ... I have bought huggies diapers for many years now and don't like when things are missing and packs don't have what I need....

I would just like to bring it under your attention that I found seven nappies in the batch I bought last week without any tags on them. I usually buy the Huggies Dry Comfort range, but decided to try the Huggies Gold range, as I do not use any other nappy range. I paid a lot of money for…

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Anonymous

Feb 16, 2015
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Good Day, About two weeks ago i bought a jumbo pack of Huggies size4 (the red pack with the Winnie the Pooh print on) which i regularly purchase @ Checkers, Westgate Mall in Mitchells Plain. Apparently in between the pack are reject nappies, reject meaning that the one side which should stick, either has no fold with the "so called valcro" part or it does'nt have that section at all. I am very disappointed as i am a huge huggies fan & wouldnt want to change my option of choice. The pack is still standing & have not completed the pack as i would like to return it to the store but unfortunately i cannot find the slip which i kept on a place where i could find it.

please advise me on what i should do as i would like to either get a new pack or be refunded. I had to resort in…

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Anonymous

Feb 16, 2015
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I purchased size 2 huggies nappies in dunnes supermarkets, every time I use them on my son they leak, causing major inconvenience. I tried to give them a chance but every single one leaked. What a waste of money that I do not have to spare. I actually abandoned the pack of nappies half way through and bought another brand.

I always have seen adverts about huggies nappies saying how good they are and that they don't leak. I bought 2 packs of newborn huggies nappies from tesco , but unfortuneately i have noticed that they are very poor quality and that they also leak. After a few hours I am very unsatisfied about the quality of these nappies.

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Selina Anderson

Feb 14, 2015
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I'm a new mother to a 3 month old baby boy. I was told huggies is the best brand of diapers out there but with my experience of use with them I found my boys balls an bum are sticking to the diaper so bad that I have to moisten them just to un stick it from him.

I have never seen a diaper stick to any baby's like I have seen these ones and they leak so much out the side of his legs I'm always changing his outfit it's not even absorbing in the diaper he's sitting in a puddle . I'm not happy that I spend money on this product that is doing this to my baby .

If u would like me to continue with ur product I would like to have free coupons to try a different kind of huggies .

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Tina Mitchell

Jan 25, 2015
0

Hello Huggies, I am a new mom to a 4 month old little girl and have since tried multiple brands (Huggies, Pampers, Luvs, target brand) as i received many from our shower. I have to say time after time we have ruined outfits from huggies leaking out from the back and sides.

Then I go to use the wipes and the tear too easily. To use what we have left I only use the Huggies at night when I know she isn't going to have a bowel movement. I am sorry to say I will no longer buy Huggies diapers or wipes for myself or baby shower gifts.

Maybe some more research on your design would be beneficial.

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