Husqvarna

Called Customer Service today five times. Each time the phone was disconnected without being able to explain the problem with the product. The last three times Diana answered, each time I was disconnected. When I mentioned this to her, she thought it was funny and came up with excuses rather than trying to help.

Called back to speak with the Supervisor. Phone stated system problems try again later. What a waste of time. The prior days when I called in I had like problems. I believe this may be their standard business model to avoid helping customers and not honoring warranties.

Moving forward I will not purchase any Husqvarna products.

I ordered a 565 chainsaw 5 to 6 weeks ago. Took close to a month to arrive and it wouldn’t run. It’s been in the shop now for weeks and replacement parts have still not arrived..I can’t get a new saw or my $ back because I put gas in it...(B.S...btw)..meanwhile ive been losing money over not having the saw...

My name is Billy Williams I live in Salem MO you have a dealer here its called COUSINS GUN AND PAWN . I went in couple time to buy a new saw I log for a living I was wanting a 562 xp he told me I didn't want it because everything Husqvarna makes is junk I said really that's all I have ran for 20 years HIM NO YOU NEED A NEW STIHL Needless to say I still haven't got a new saw If he is going to push stihl off on every one how come you guys let him stay in business Because of this im going to half drive 50 mils out of my way to buy a new saw I needed 2 weeks ago .

What I am getting at is how many sales have you lost because of this he needs to sell one or the other not both I hope you guys read this and do something about it. …………..

I purchased a 129R weed eater I got it in 2017 and I have had it in the shop six times I have not been able to use it with out taking it to the shop I have a husqvarna riding morrow and a 128 weed eater like them both but the 129R has been nothing but a headache I got it out the shop about three weeks ago I used it this week now I'm going to have to take back to shop again because it doesn't want to run all they want to do is adjust the carburetor and

I use it when I get it out of the shop I use it one time then I have to put it back in the shop thanks

This complaint concerns one of your official dealer/authorized service center, Lindahl's Small Engine, Weaver,,AL 36277. On April 5, 2019, I took my Husqvarna riding lawnmower to Lindahl's Small Engine for a "surging" issue. I have had the mower less than 2 years when I took it in.

They told me that the issue(s) would not be covered under the 2 year warranty which I don't understand. I told them, if that was the case, I needed it as I'm 72 years old and really needed it for my lawn.

They further told me that any repairs had a "3 to 4" wait time which I said OK. I have called several times and been back personally to find out what is taking so long. Each time I was told that they had a back log and would start on my mower as soon as they could.

On May 16th I called and was told that a…

Yes I've been a Husqvarna satisfied customer for 30 years now until I got the 550 Husqvarna chainsaw XP I have had nothing but problems even trying to find somebody to hear my complaint I'm really like to Husqvarna brand I've been satisfied till up till now with it I'm I've got the 550xp Husky chainsaw and the shop has had it in their possession longer than I have they keep saying that they got a carburetor sent from Husqvarna to them to replace on the saw and

it's still doing the same problem they've been talking back and forth certified Husqvarna service man and Husqvarna corporate and then four months later I still don't have a saw and I that's what I use for my occupation it's really putting a hurt on my life's life my family I was just wondering if there was anybody I could talk to…

I am a retired Director of Engineering at Cadence with many years of product development and off shore deployment sourcing of products. I filed several complaints about poor quality of materials used in the YT48XLS mower platform. Parts wearing out due to poor material used and fabrication methods used. Current filing was on 05/25/20019. Said I would get a factory representative response is 24-48 hours. Been 5 days and no response....... Question Reference # 190525-001381 for the record. This is one of many complaints I have made on this product and requested to talk to the factory, NADA.

Thanks,

Ihave a husqvarna Z-256 and about a quarter of my yard sloped, each time I start down to mow I lose the steering and have no control of the mower, I have ended up, pulling the mower out of the woods, surround my yard. I have not mowed the grass in this area, since having this mower.

something needs to be done for me. I did not buy this mower to mow part of my yard. Your ccompany has advertised husqvarna very highly, and I have lost all faith in this mower. I need my money back, and this mower taken back by husqvarna. S. the hrs. are less than 20

I bought your mower in 2016 it's been in the shop for more than 60 days never mowed my yard lasted after less than 51 hrs and that's being kind it only has 58 hrs right now and won't even start I have two Craftsman which they say are the same but I own a 1950 and a 1980 and I can't get them to give you there power I service my equipment every year your is the worst piece of equipment I have ever owned will never buy one again I wish some would help I'm disabled and

upset over what I was told your product does not hold up to it's name

on 25/08/2018 I bought a Flymo compact 300 lawn mower. Registered Guarantee ref: FL10363529. I have only used it no more than 9(nine) times and the small fragile plastic pieces holding the handle to the machine have broken so the D rings have nothing to fix to, thus rendering the mower useless as the whole structure comes apart.

I bought the mower from Homebase in Andover and the retail price was £69. I know this is not an expensive tool but as there is a years guarantee I would like a refund please to enable me to buy another mower. Jean Agate

I went to the store on Thursday evening and purchased a mower. I took it home and cut half of my yard and it went dead. so I tried cranking it again. no aveil. I brought it back to the Sears where it was purchased.

I didn't know that once it was bought ,it is mine now. I don't feel like I should have to get in touch with your place of business, they should be writing you this morning. what it all boils down to is I felt like I did something wrong for going in to the store and purchasing the mower.

I have dealt with Sears for years now and I don't feel like it was a fair deal at all.

Deck bracket broke about a year after purchase riding mower. Took it to service shop as directed by husqvarna, the shop welded bracket back on deck not replace deck that was under warranty. I asked and was told they were directed by husqvarna to weld the bracket.

Now three years have passed and bracket has broke loose from deck, took mower to shop only to find out husqvarna will not honor warranty. The manufacturer claims it is normal wear and tear in Florida. So the shop said sorry about your luck.

I thought I was buying the best Zero turn out there.

First the belt broke they said I would have to bring the mower in so I just went and bought one and put it on. Next the tension spring and belt broke, I had to take it in then. They told me a stick broke the spring.

It took a week to fix this. Belt kept jumping off, the mechanic put the spring on backwards. I fixed this myself. Then the starter shaft broke, they told me they had the part. A week later they are waiting on a verification for warranty fix.

Really I could have broke the shaft by misuse? I should have went back to old faithful John Deere.

your Husqvarna lawn mower is great. in the middle of October 2018 I had the lawn mower taken off and the snow blower installed. the hole unit I bought brand new in june 2018. since the mounting of the snow blower it has been back at the repair shop 3 time for repairs.

the first time the snow shout would not stay adjusted up and down, the snow shout would not turn from left to right when the tractor was in moving, and the headlights did not work (dealer malfunction there). (2) the second time the blower switch was not raising and lowering the blower when activated all the time, and when the blower did raise the blower lifted on a angle, and the lifting cable was fraying.

(3) upon getting the blower back within one hour of usage the lifting cable broke again on the blower. the dealer meyer…

I have three pieces of Husqvarna equipment. The one I am not happy with is a 128LD trimmer. I was told at the dealer when I purchased it that I would be able to use other attachments with it. attachments do not fit.

Now it will not run. Put a new carb and fuel lines on it and still runs for about 30 seconds and stalls out. very disappointed with this product.

Bought my husqvarna tractor mower from lowes 8/24/16. Forward n reverse went out in 2017. Certified repairs man supposedly repaired it in December of 2017. Outdoor equipment in bolivar tn. Now forward n reverse is out again with a bearing hanging outside slinging grease everywhere. My first husqvarna ever. 00.

We purchased a Husqvarna zero turn from a Taylorsville distributor and have contacted you numerous times because it is a piece of junk and not one damn person has even contacted us from there. We paid $6,000 for this piece of crap still owe $4,000 on it and it has been in the shop more than we have been able to use it.

Once again today June 29th it was taken back to the shop. We would like our money back or someone to pay the same thing off so we can scrap it. We sincerely are unimpressed by your customer service and no one contacting us at all.

We have even written to Sweden and to the president of the company and not one damn person has bothered to help with this. We are letting everyone know what junk Husqvarna is

Dear Sir:

On 8-23-16, I purchased a Husqvarna 3200 psi pressure washer serial #1602179894488 model #PW3200 at Lowe's Home Center store #0616 at 1000 Nitro Marketplace, Cross Lanes, WV 25143 . I also purchased a 4-year extended warranty. Lowe's store phone number is 304-776-0803. 9-13-17 Unit would not start. Power washer taken to Lowes for repair. Repaired 9-19-17. 9-22-17 Used under 20 minutes and the spark plug "exploded" out of the unit. This was a very loud and dangerous situation. Sounded like a shotgun. Spark plug landed approximately 25' from unit. 10-4-17 Returned unit to Lowe's for repair. Repair shop kept for about 1 1/2 months. Had to order part(s) 05-15-18 Started unit first time since repair. Noticed that pressure was greatly diminished. Returned to Lowe's for repair.…

Purchased a 324L weedeater on 9/23/2017 at Coeburn Home Center, brought home cranked up for about 5 minutes, emptied fuel and stored for winter. In spring 2018 used approximately 30-45 minutes at most. Tried to restart weedeater, the string just flopped back in. Went to Coeburn Home Center, which no longer sold or serviced Husqvarna, so, advised to take to Modern hardware in Clintwood, Virginia. took to Modern Hardware on or about April 4, 2018 and was told the problem was that the piece that holds and allows the cord to to crank the weedeater had broke. Modern Hardware said they would order part. the part has been on "back order" per Modern Hardware ever since, and was told today, June 6, 2018, that was back ordered til July 5, 2018.

I called Husqvarna today, June 6, 2018 and spoke with…

USED NEW BATTERY CHAINSAW ABOUT 1 HR. STOPPED WORKING AND SAW PROTECTIVE LIGHT COME ON. TOOK IN TO STORE. REPLACED PART. TOOK HOME, SAME HAPPENED AGAIN AFTER 5 MINUTES. MONTGOMERY AL REPAIR SHOP KEPT IT 3 MONTHS AND SAID NOTHING WRONG. SAID HE USED IT FREQUENTLY AND SAW NOTHING WRONG. PELHAM STORE WHERE I PURCHASED SAW SAID IT WAS BROKEN EACH TIME AND WERE TOLD BY MONTGOMERY SHOP THEY BACK ORDERED PART. IF IT WAS NOT BROKEN, WHY DID THEY KEEP IT 3 MONTHS.

IT WAS NEW AND USED ONLY ONE HR. SHOP USED IT 3 MONTHS. I WANT A NEW SAW.....??

Why can't I buy the carb adjustment tool for the Husqvarna equipment I own? Local dealer said it was illegal to sell it to me. I told them that they are all over the internet for sale. They did not offer to adjust it.

I suggested that I sell my Husqvarna and buy a brand I can work on!

I bought a Husqvarna Riding Mower, Model YTH24V48 in June, 2015. I purchased it from Lowes, Bedford, IN. The transmission went out of the mower in May 2017. English Hardware, English, IN. They replaced the transmission and all seemed to be fine for a few weeks.

Remember, the 2 year warranty expired in June, 2017, The mower was again having transmission problems so, I called English hardware but, since the 2 year warranty had expired, they said there was nothing that could be done. I took the mower to my mechanic, Mike Hagan, Hagan's Repair Shop, Dubois, Indiana.

Mike told me that the transmission English Hardware installed didn't look like a new transmission at all. It was leaking transmission fluid.…

Purchased a rear wheel drive, electric start in 2012. In 2014 traded for an all wheel drive HU 675 serial number 040214hu001812. 2016 it would not start. 00 for repairs. In 2017 it would not start. I asked for specific instructions on care in the fall so it would start in spring.

All they asked me for was the kind of stabilizer I was using. Told them It was Sta-bil and put the prescribed amount in tank and then let mower run for 10 minutes. 00. This year it would not start after six pulls.

That was all I could do because it is too hard on my arm. Took it again the Chainsaw Sales and Service in Kalispell, Montana. Upon arrival was told someone would come and help me unload. After 20 minutes struggled and unloaded myself.

Clerk said they were at least two weeks out. The next day, May 8th…

got a 2017 m-zt 52, in april 2017,got it out this year,2018 april, mowed, went to put in back in the building, will not crank, do nothing, released the hand brake and pulled it back up, cranked an cut off, when to restart nothing. called the 800 # they sent me to the closest dealer, they said I had to bring it in.

told them it would not run. them dumb asses said you can push it. told them you can not push it where it is. up hill, can not hardly push a push mower with self propel up that hill. besides it been raining for a week.

so I'M about had it. I'M GOING TO GET SOMEBODY ELSE OUT HERE AN FIX IT,SEND THE BILL TO SOMEBODY ELSE, THEN I'M GOING TO GET ME A LAWYER.

We purchased a lawn tractor and have had it in the shop 3 times. Parts were so late in delivery our warranty ran out before it was repaired. The tractor has 104 hours on it and now we are going to be responsible for repairs.

There have been so many lies from the corporate people and warranty one (the repair company. We are very dissatisfied. Cannot get a return call just e-mails. Will never have another husqvarva brand and plan on posting all information to social media.

It's a shame the way people are treated and lied to. We really believed people were trying to be truthful. Guess the hard working honest people have no representation from your company.

My mzt61 has been in shop since October of 2017,,it is a new mower smoked when bought it was told to put 100 hrs on it did that and it is burning quart of oil to 5 gallons fuel hydrostatic leaking,has only 187 hrs,still have not looked at it

Their wall saw ws44o hf is garbage pls dont buy it

Bought a Z254 Riding Mower in May from Lowe's on sale. We were not told the coverage was only 30 days?! It has been used 10 times and been sent back for service twice and we still can't use it.

Living on a fixed income doesent help, when you are treated badly, and the grass is as high as an Elephants eye... Lowe's/Hasqvarna service, swears there is nothing wrong. It rides Rough and stalls when we try to use it.

Lowe's said, if it still caused the same problems, they would replace it. The have not kept their word, nor would they take it back. HELP

I purchased a Husqvarna self propelled 22 " cut lawnmower in June of 2014 from Lowes for $329 and have had major problems with the front wheel drive. The model number is 96145000902 and the serial number is 051414m029136. I bought the lawnmower mainly for my wife who loves to cut grass for exercise.

The problem with the front wheel drive is in the wheels itself. There is a metal gear on the axel that meshes with the teeth inside the wheel, however, the problem is two fold. The main problem is that the teeth in the wheel are made of plastic.

Over time, the metal gear on the axel eats away at the plastic teeth until there is nothing left. I replaced both wheels in April of this year and now they are both completely stripped. The second problem that the metal gear does not mesh all the way…

I bought a self propelled lawn mower approximately 2 years ago at Lowes. I payed quite abit of money for the mower. It was the first mower I've ever purchased brand new and I did my research and thought your brand was the best.

Now after two years it has stopped working and blowing white smoke. Not running and throwing oil. Customer service has given me the run around about fixing it cause I can't find my receipt so I have nothing. I'm very disappointed and angry.

I will never buy your brand again.

We bought a self-propelled Husqvarna push mower last spring and every two to three times that we use it it has to go to the shop they told us we're using the wrong gas that's not the fact we've been using the same gas the gas they told us to use and every time we have to pay $40 to get it worked on..

one wouldn't think when you buy a brand new mower that would have to be in the shop all the time it's pretty bad you pay $350 on a mower and you have to borrow the neighbors mower to mow your lawn this is been going on ever since we bought it we would like something done or our money back or a different more because we definitely got a lemon.

I can't send a photo cuz right now the mower is at the shop again at the True Value store in Ottawa Ohio we would appreciate something done as soon as…

00 in the fall of 2014 . The machine broke down when blowing snow on the first snow fall . Carburetor sputtering and stalling.. Returned it to the dealer for repair . A new carb was needed so I was with no machine for weeks .

When it was repaired , winter was almost done . Next winter 2015 . after the second snow fall , carb was surging and loosing power under load . returned it to dealer . after it was repaired , it was used a couple times , then started doing the same thing .

again for repaired then it was put away for the season. December 15. carb surging and loosing power under load. , Question , does Husqvarna stand behind there products , if so , how can you help me resolve this issue .

I thought I was purchasing a reliable machine. I cant get through even half a season .

Purchased a refurbished chain saw from Northern tools supply. After 2 hours of use kept shutting down, started to run very rough and chain was keep turning fast when idling l. Northern tools supply would not take the saw back and told me to contact Husqvarna. Husqvarna customer representative told me to take chainsaw to authorized dealer. Authorized dealer have my chainsaw mire than 9 days. I have been told that chainsaw has a bad clutch and it is back ordered.

They have no idea when it will be in stock. Called Husqvarna customer representative and a very nasty supervisor told me they can't do nothing for me and told me to wait for the dealer to complete the repair. It is 3 weeks since I purchased the chainsaw. I still couldn't do my backyard work. Husqvarna corporate admitted selling me…

i just purchased a Husqvarna push lawn mower. It stinks! Aside from the fact that it is not very maneuverable, the bolt just broke off! I bought it in april which is only 6 months ago! I contacted customer service and was told I had to pay 8 dollars for another one.

This company has terrible customer service and I wish I had done more research before buying this piece of junk from a company who has no interest at all in their customers or products!

I bought a Husqvarna yt48xls in march of 2015. I thought I was getting a quality product, I was wrong since the day it was delivered I have been very unhappy. I bought the 1000 plus power blower, it plugs up just as easy as a regular blower.

I have told the dealer. Your lettering washes off with the slightest of chemical I now do not know all my mower settings and it looks like the others away from the gas tank are fading. My amp gauge fogged up and the hour gauge also, amp was replaced and new one is doing the same.

Dealer is Peerless Power Newfairfied ct. great service, but I own a 30yr old wheel horse that never had quality issues. Very very disappointed this was suppose to be my retirement gift.

I bought a Husqvarna 145bt blower around 2007. The machine has operated fine over the years but last week the trigger lock broke. Husqvarna has stopped making this part so now a two dollar part is keeping me from using my $200 blower.

Doesn't make sense to me either.

Purchased a warranty on my Husqvarna tractor for 3 years, warranty on Briggs motor 2 years. From the day I purchased this lawn tractor I had nothing but problems. For the first 2 to 3 months in was back at the dealer trying to find out the problem. You could start to cut the lawn and it would stop, could not get it started. They would pick it up, return it after a week to 10 days. Started find, but half way done cutting, it would not re-start. Back to the dealer. Since it started to half way perform, still stopping, but at least if you let it set it would finally restart the motor.

The month of July 2016 it started the same old problem, would not start. Replaced the battery, spark plugs and had the carburetor serviced. This did not help. Called Husqvarna customer service as well as the…

My Husqvarna lawn mower broke down before the warranty ran out and Honda refuses to replace it. I bought it in good faith and used it about 20 times since buying it. I have been a good Honda customer over the years and never had this problem of being refused to comply with the warranty.

I will lodge a complaint with the BBB and anyone else I can get involved. I am very disappointed with Honda and will never buy another product. I have nothing to lose now so you will either honor your commitment with the product or you will have to pay lawyer fees [which will be more].

I purchased a Husqvarna riding mower with a 42" fabricated deck in Oct. 2015. Sears said I would be able to purchase accessories. After I made the purchase Sears tried to fix me up with bagger and mulching kits, but they are not able to order the accessories. Home Depot tried to order what I needed, but was unable to. An 800 number took me to New Brunswick, Canada who instructed their parts depot in GA, USA that the mulching kit had to be for the 42" fabricated mower deck with 2 blades. The parts dept. in GA sent a mulching kit with 3 blades and was unable to furnish the bagger kit.

Another 800 number on Husqvarna's website for their customer service dept. gave me a small back yard repair service and also said I could get what I needed at any Ace Hardware Store. Not so. I have given the…

I have a 24 hp 48" Husqvarna riding mower, and it starts when its ready. I have taken to the dealer and he couldn't find anything it started every time. I get home its still doing the same thing it only starts when it want to.

The mower is not a year old and having electrical problems, what can I do to fix this problem it is a good mower when its running? Where is Husqvarna customer relations when you need them on the phone now?

I brought a 24 hp Husqvarna riding mower 48in cut and it starts when it wants to. The dealer did not anything wrong it started every time now its still doing the same thing. Sometimes moving the wires around it will star what am I supposed to do with a lawnmower that wont run.

Maybe I should write a letter to the Husqvarna corporate office to complain?

I have less than 40 hours on my lawn tractor (48"). I have already had to have the tension pulleys replace and used it twice since replacement and they are already making the same grinding noise as before, had to replace the ignition because the key would not insert into it, new one, the key will not come out of it. The repair shop ha my mower for almost a month sitting in his repair yard because he could not get authorization from Husqvarna. I had to go back to the dealer (lowe's) and argue with the manager about it and he finally agreed to pay for it himself if Husqvarna did not, that is when I finally got my mower back, which had been repaired three days after I took it in. I am74 years old and needless to say, I've had numerous mowers in my time.

This one is the worst I have ever had,…