iiNet

Account number: 1193783899 I have been trying to cancel my account with you for over four weeks.

I am very hard of hearing and struggle greatly with telephones so I have attempted to communicate mostly by email. The particular problem I have encountered is that your staff do not read emails and reply to any I send with with pre-written text and never address my issues. They invariably include phone numbers and urge me to phone them ignoring that I have said I'm deaf and have problems with phones. Of the four phone calls I have made, one was more or less acceptable - your staff member, on being informed of my problem, did make an effort to slow down and speak clearly. For the other three calls, your staff ignored my problem and as a result I eventually abandoned the calls. Absolutely the…

I understand that iiNet will be no longer be supporting grapevine services. I have a number of friends using grapevine, and not one of them has been notified by you about the closure of service. Surely the least you could do is notify your customers directly and provide helpful instructions on how to transfer all our grapevine information to another service provider.

I am most unhappy, firstly about your decision to ditch grapevine without any explanation, and secondly about your failure to notify your customers. If this is the sort of customer service that iiNet provides, there is no way I would even consider you as my service provider. Gillian Allen.

Bad service constantly promised a call back never received call back sent out devices that don’t work and no one can help in regards to getting it to work very very bad service

After having my internet randomly drop out (for the seventh time in as many months) I called iiNet customer team for support. Yet again I was met with an extensively long waiting time, so it asked me to put in my mobile number for a call back. After if didn't recognise my phone number for some weird reason, I sat on call waiting for over 10 minutes, with no prevail.

Absolute joke of an organisation...

This company says u can look up people for $1 but they dont tell u that after that they take $39.95 out of ur account without ur consent. When u try to unsubscribe the app, the app they text u from...it states it's an invalid address. Scammers

Called at 9am to set up internet plan. 95, for what? Cancelling something I never even had? The process of it was not even finished yet

I have had nil internet services for nearly 6weeks now nbn have been out once I have rang iinet everyday they have replaced modern twice o did I mention I have rang iinet everyday for nearly 6 weeks I’m sick of the run around just get it running it’s bullshit that when I do checks it says it’s working well it’s not come see for yourself frustrated customer hear .

For two weeks since Christmas I have experienced failure of email, phone and internet - sometimes up to twenty times an hour. I have contacted iinet's support number on five occasions, speaking to five different 'technicians' and each time I'm told they can see the dropouts, appreciate my concerns and will sort it out with NBN. As soon as I put thephone down, nothing happens and silence descends once more. Despite promises they don't call, email or text and a organized visit by an NBN technician simply never happened.

I appreciate that Australia's third-world standard NBN is prone to failure but I don't pay NBN, I pay iinet, and they don't deliver.

I WABT MY FULL REFUND NIW WAITED SINCE Dec 6 FED UP ME CONSTANTLY PHONING DO SOMETHING DREADFUL COMPANY

Keep getting thousands of spam emails to my iinet email account. Cannot stop them. Support line was totally useless - just told me to get Google Chrome (which I did, on another computer) and it made no difference at all.

Cannot reach Webmail (not since last year). Cannot contact anyone useful to get a problem fixed (or even understood).

My NBN satellite dish was decommissioned in February 2017. I now need a new one installed. I have sent 4 emails, 2 complaints and made 10 phone calls. The emails are either not responded to or am told to phone in with no attempt to deal with the issues detailed in my emails. Of the 10 phone calls, the staff either pass me on to another section which does not answer or will not help or cut me off. The last person I spoke to said she was too busy to talk to me and hung up (is this the kind of service iiNet encourages?). No one from iiNet has called me back or addressed the problem.

I am trying to purchase a service yet iiNet is like a secret society which sets up a barrier to the outside so people cannot communicate with it. I need to speak to someone who can take responsibility to organise…

Once again my phone does not work. Its very disappointing that for a telecommunication company you cannot get a simple phone to work.

Yes I still pay for the privilege of having the service, only it doesn't work. Would that come under a breach of contract, where I pay for soemthing

that is not actually delivered.

And when I contact Iinet, from home outwith a phone, their only reply is to but a mobile and then contact them again. But I am paying for a landline,

why should I buy a second phone just to get the first one repaired? For a communication company you are very poor at communicating

I have problems with the connection to the internet, IInet have send me a router what faulted after around 6 months IInet told me it was a problem with my phone line so I was waiting for a technician to come over and check the line. He told me it was the router what was faulty.

I contacted IInet and they told me they send me a "NEW" router. When the router arrived it had a sticker on it what says tested fine 14 September 2017. After around 1 week the router stopped working and I contacted IInet again and told them the router did not work.

They promised me to send me a "NEW" router, and I asked them to make sure it is a new one and not a used one. They assured me it would be a new router. A few days later I received the router in the mail, and when I opened the package there was a sticker…

I have been trying unsuccessfully to cancel my iinet service for 3 months. Recently the internet service was disconnected, however, despite having been told I would receive a credit on a previous invoice charge, the reverse actually happened & iinet have actually invoiced and deducted a month's charge. Its a horrible, deceptive, bordering on illegal iinet strategy of delays, promises and the failure to deliver.

I have never experienced anything like this disgraceful corporate sanctioned customer service behaviour by an other organisation. Clearly I am not alone, judging by iinet's FB page and Forums such as Whirlpool. I would be most grateful for any support you can help me with.

I will rate customer service 0 stars. My home phone has been for 24 hours, mobile not yet connected to iinet for the last 5 days. If not fixed asap I will go somewhere else.

Have put in a complaint and need you to call me back as my email I not working, 0407075292, have talk to you about complaints over phone and was told they would put my service back on till this I fix, it would take 10 mins for this to happen, service I still not on 2 hours later, you are beyond pathetic for a phone service! Have my daughter landing at airport a 9pm and cannot text her well done again, last time you left me in Toowoomba with no phone service, can you stuff this up any more.

Every month my bills have been late, over charged or just wrong, your staff cannot help and when I put a complaint in you don't call back. Last month you changed me for a 10 min call to voda phone!

No one in my family uses voda phone and I don't care that this phone has called that number as you say it did not happen! My phone is with me at all times except for work and its locked in my locker.

You to fix this and you won't, ring the number yourself and listen as I've called it and cannot see how I could have used that service I have been with transact for 11 years and hardly ever had a complaint then iinet come along and I've had nothing but problems, please look into my past with transact vs iinet and see the difference, this is beyond bad service and

will be reported to the ombudsman…

Internet down for 9 hours. iinet insisted tech was working on problem. I live 100 mtrs from exchange where fault located as its a small town. Noone was there. Ended up requiring new hardware. I had to tether to my phone to keep working and cost me over $70. 64.

My main concern is after 30+ days I had no contact from iinet. My complaint was transfered to several people due to mistakes being made. It was even sent to an employee that had resigned. Then they just closed it off with no contact. 64 out of them.

I have been having problems with the iiNet server since December 2015 until January 2016. Had to pay for a private technician to tell me there is no fault on my lines. This company has been having outages for 2 weeks in a row. I have not received a credit for those outages but iiNet wants to charge me $168.00 for sending out a technician telling me I have a fault in my line.

Let's see the private technician couldn't find any faults on any of my lines. Telstra is way to quick to blame the security system that doesn't even work. Four months later and another 1hour on the phone, and iiNet still has not sorted out my billing inquiry. The customer service has not been great and I am very disappointed in the service I have received. Has anyone had success filing a grievance with the corporate…

Nbn net and netphone commenced sept 15. Power blackout disrupted voip 1st jan 16 could not restore, so asked iinet to connect fibrephone. No response after 4 contacts with worlds's worst customer support. Long term and informed pc user and 15 years with iinet.

I just want my telephone service back.

iiNet took money from my account without a bill or authorization. This is legally not allowed. Only discovered this when checking my account. Will never use this service again!

OK. So iiNet knowsI have a gripe with them, and I asked them to call me back as they wasted 1/2hr of my time and credit. So I asked them to ring us yesterday, but they required some information before calling me.

I provided the information that they requested to contact me and they said that they would contact me after midday as requested. They did NOT get back. What does this have to say about their customer service? I'm left hanging all bloody day waiting for them and zip.

This doesn't bide well with me, and I have now had enough and want something done.

What hasn't gone wrong with this company. From the very start they screwed the churn and as such decided to kill my net service for 3 weeks until they could fix what they did wrong, then i spend 2 months getting billing sorted properly, then

they were taking 2 lots a month instead on one from the bank so i revoked their ability to DD with the bank leading to regular suspensions because they don't have a bank to take the pay from (instead pay with credit card on the site). I can never find a rep that i can understand and am constantly repeating myself to get basic points across and when threatened to leave them was told I would have to pay excessive fee's to do a early termination and

they wouldn't even waive them despite my constant on record complaints with them. We wont even go into…

Stars don't go low enough. We had our internet cut off at an ungodly hour of the morning, I got up at my usual 04:00 start, only to find no internet. (ANZAC Day). We rang them and had it extended after asking for it, and not being able to understand a word the operator had to say, no supervisors watching over things, and to contact a higher authority, they had to ring interstate, now that we had it extended they go ahead anyway and

take the money out, and due to that, we are now cut short on food and any other emergency, not to mention that they are over priced, and then that particular phone call lasted over 1/2hr, of which half of that would have been waiting on hold, completely unsatisfactory and unacceptable for a 'so-called' business.

I am sure there is more to complain about, but…