Instagram logo

Instagram

1.0
273 complaints

Address

1601 Willow Rd, Menlo Park, California 94025, Menlo Park, CA

Instagram users are primarily frustrated with account access problems, hacked accounts with inadequate recovery support, and unresponsive customer service that provides circular instructions. Secondary issues include fraudulent sellers advertising on the platform and perceived unfair enforcement of community guidelines.

Common Issues

35% (67)
disabledlocked outcan't login
25% (48)
hackedstolenfake account
20% (38)
no responsenot helpinggoing in circles
12% (23)
scamfake sellerdidn't receive product
8% (15)
community guidelinesbannedwrongly restricted

Complaints

Instagram logo

Priya thakur

Sep 4, 2017
0

Someone using my photo and name and continue using a fake id of my name and pic plz stop it

Instagram logo

D'Seandre

Aug 27, 2017
0

Tempararily deactivated my account wont let me log back in!!!! Not cool want this resolved ASAP

Instagram logo

abc dfg

Aug 16, 2017
0

what kind of monsters you have created, luring young kids and young adults into a false and dangerous and greedy instagram world! Shame on you! instagram is full of explicit photos that go against your so called rules and or contact. Shame on you Instagram.

We will contact the FIC and register a complaint. we are closing our accounts. Bad for our kids, for us, for our eyes, for our sanity, for our life. Go away, your "service" is worthless and worst of all its dangerous for our kids.

Instagram logo

amrita

Aug 10, 2017
0

sir i remember my username and password so why i could not login my account.....and sir i forgot my mail id password..

Instagram logo

Danelo Gonzalez

Dec 12, 2016
0

Hello. danelo_g_3) and I would like to file a complaint. Most of other Instagramers have the "Live Stream" setting, but most of my companions do not. Can you please address to me why most accounts have live and not my friends and I?

Instagram logo

Kendra Rogers

Oct 24, 2016
0

I had to delete my Instagram app. When I downloaded it back almost all of my pictures were deleted, as well as my followers and those I followed. They were not inappropriate pictures either. I am very upset about this.

I would appreciate if this got fixed as soon as possible.

Instagram logo

mz_mesmer

Oct 21, 2016
0

I suspect my Instagram account has been hacked, since I cannot access it anymore. Not only that, but it appears the account has been deleted / suspended for some reason. I contacted the customer support. They responded after 2 days, gave me a number, asked me to provide a picture showing my face, my user name and the number in the e-mail. I sent the picture and got another answer stating that my account has been restored. Nada. No restoration whatsoever. I contacted the customer service again, showing them the entire chain of previous e-mails. Guess what? They asked me for my e-mail again, as in my very first exchange with them.

This whole exchange has been going on for about a week now, maybe a few days more. I am sincerely hoping they will not make me go through the whole process again.…

Instagram logo

Bethany Magee

Oct 14, 2016
0

I love Instagram. I have almost 800 pictures on my account. 2 days ago I went to get on Instagram and my account was logged out. They sent me a confirmation code for security purposes and when I typed it in nothing would happen.

My friend told me that my Instagram account is no longer on there. I'm really upset because I don't want to loose all of those pictures that held so many memory's. Please find a way to fix this problem. I'd appreciate it.

Instagram logo

mary gordon

Sep 20, 2016
0

I am aware of the topics and rules of children having a Instagram account under a certain age. But what is the criteria regarding the actual content?

For instance giving demonstrations on make up use under the age of 11. This is really pushing the boat out and not very protective at all.

Instagram logo

Colton Crum

Aug 15, 2016
0

I use Instagram an extreme amount. Having a larger following base for my business allows for me to stay busy, meet new clients, and network. Please remove the temporary ban as you are effecting my business. Nobody from support has written me back, even after reaching out several dozen times over the last month.

Instagram logo

Armando Fuentes

Aug 13, 2016
0

I've been blocked for liking pictures too fast. And my question is how long does it take to unblock a account?

Instagram logo

Anna

Aug 11, 2016
0

My account was hacked. Hackers changed the name and put ugly sexual description under it and using my photos followed 4,000 accounts from my account. I have reported the issue of a blocked account to Instagram Team. They send some steps to followed and I did. I have send them verification photo and so on. Instead of acting on it they disabled my account. Then they wrote to me that I was not following community guidance. Surprise, It was not me, but hackers from my account.

After providing all details when I created my account and how, Instagram Team apologized and unblocked my account. However, as they are really unprofessional, they forgot that account was hacked and returned the account to hackers. As email and password on it was changed by hackers. I cannot access it and it is still…

Instagram logo

Heidi

Aug 8, 2016
0

i have been temporarily blocked from liking photos on Instagram. What did I do to deserve such terrible treatment?

Instagram logo

Ershadul Islam

Aug 7, 2016
0

I have been blocked for 24 hours at first, then again blocked after giving around 40 likes only, why is this? And do tell the rules again,

Instagram logo

sean anderson

Aug 3, 2016
0

I was liking someones photos then suddenly I was blocked. I liked 3 photos in a row and that was over 2 weeks ago. I still can't like any photos. Can we please get this fixed.

Instagram logo

Ketan Malwa

Aug 2, 2016
0

Instagram has disabled my account. I started selling makeup products on Instagram 2 months back. I never spam anyone and neither do I repeat my posts. I am ready to give you all my personal information and documents required but please activate my account.

I worked so hard to get 600 followers. I do not abuse anyone. You can check all my chats with each and everyone. You can check all my posts but please return me my account!

Instagram logo

Azeez Azeezat

Aug 1, 2016
0

I was was temporarily blocked from following since 30 hours ago by Instagram customer service. I hope they can rectify my issue because I was just following my friends with no bad influence.

Instagram logo

Taylor Coble

Jul 30, 2016
0

Hello fellow Instagram users. I am writing because I am baffled as to why I am "temporarily blocked" for "misusing this feature by going too fast." What does this even mean? I have been a a loyal, honest, responsible Instagram user for a while now, and my habits have not changed. I have never posted an indecent photograph, heckled, or stalked anyone. I am simply photograph who posts one photograph per day, and likes pictures from my own feed. So there's a penalty for scrolling my feed, or liking photographs too fast? Is this a new thing?

Anyway, I feel my blocking was done in error, and I welcome the any administrator from Instagram to please review my history, paper trail, and whatever else is deemed efficient to see I am a user that poses no threat to myself and anyone else. I would…

Instagram logo

Briana

Jul 29, 2016
0

Instagram blocked me from publishing links and certain "types of content" for no reason at all.

Instagram logo

Mitchell Wood

Jul 28, 2016
0

I was following people and the terms of service say that the cap per day is 200 people correct but i followed around a 120 people and i have been blocked from following until Saturday the 30th. In my opinion this is ridiculous i understand that Instagram is trying to prevent bots on Instagram but at the same time there are actual people trying to grow their account. I'm just a normal user.

Instagram logo

Maranda Payne

Jul 26, 2016
0

I am blocked from unfollowing people who randomly end up on my follow feed. I don't follow these people they just add to my following list. Please fix this. I didn't do anything wrong and now I have 77 that I am following when it should only be 32.

So, I don't know why but if you can help me contact Instagram so they can remove this block I can fix it.

Instagram logo

Hugh

Jul 25, 2016
0

I use the social media sites Instagram and Facebook everyday and I have been blocked from following users on Instagram until next Sunday. I have over 6,000 followers and are following 3,000. I believe I may have been mistaken for a bot as to why I have been blocked for such a long period of time.

I am requesting an unblock, please and thank you.

Instagram logo

Jay Soble

Jul 21, 2016
0

I tried logging into my account but I could not remember my password. I tried resetting my password only to be told that I violated Instagram's TOS. I then tried to reload the app and log in via Facebook which told me that I was no longer a member.

After clicking a link to notify Instagram of the issue, they requested that I provide a code (emailed to same email associated with the account) holding it with my face shown. I requested a different way to verify but they ignored my request.

privacy aside, when i signed up, I never showed my face. This seems like a way to abuse my right to privacy with no clear indication of why it is necessary. I also never received any response to what the infraction was.

This is by far the worst service that i have ever from any company in all my years of…

Instagram logo

Angela Bugler

Jul 18, 2016
0

Suddenly I was logged out of my Instagram account. I eventually managed to reset my password and log back in. But all my photos have gone. The page is empty. It also says I have no followers and am not following anyone which is totally wrong.

I want my photos restored and my followers and the people I am following, at once. I shall take this further if it is not done within 3 hours. I have tried emailing Instagram but do not get a reply. I want everything back.

I am presently consulting my solicitor re this and will take it further even to court if I need to. I want this matter resolved asap. My legal advisor has advised me that what Instagram have done with my account and photos is illegal Please help me get it sorted within the next few hours or the case will go to court and the media.

Instagram logo

Amos

Jul 18, 2016
0

Very dissatisfied with being blocked on my business page when adding follower to our page. No support when you report the something isn't working feature. And as I pay to advertise on Instagram you would imagine they would sort out the issue or contact you quite quickly, but that is not the case.

It's been well over 24 hours and my account is still temporarily blocked. Very displeased with the lack of support and service from this company.

Instagram logo

Ife Amao

Jul 17, 2016
0

Every time I go on instagram it stays on the posts screen showing the showing the sign that it's loading for three seconds then it seems me back to my home screen. It been doing that for a few days now and its very annoying because I don't want to have to get a new account,I also don't remember my password for this account I have currently.

Also I deleted instagram once but my old account it's still there and I want it deleted. I can't load that account because I don't remember the password for that account. Please fix these problems.

Instagram logo

Helen Sutton

Jul 12, 2016
0

My daughter who is 12 years old, is being contacted, by someone who is 29 years old and commenting on her pictures with inappropriate comments? I have messaged him on Instagram but he has now blocked me? If this is not sorted I will be contacting the police as this is a disgusting matter!

I have attached one of the comments he has put? Please help as this is a very upsetting matter?

Instagram logo

Cherrelle kennar

Jun 30, 2016
0

I was still logged in my instagram all last week until yesterday afternoon. I have been temporarily blocked when I haven't liked many photos. I want to be unblocked as I have photos of me, my partner, my stepsons and my family.

Instagram logo

Isabel Robles

Jun 26, 2016
0

I deactivated my account a little over a week ago and the next morning i decided to activate it again and i noticed ALL of my pictures were gone. I was told that none of my pictures would be deleted so i ma very saddened and confused why they would be gone.

I've reported it more than 100 times, tried logging in and out, deleting the instagram app, changing my password and that hasn't done anything. Any help please!

Instagram logo

Tim

Jun 15, 2016
0

Ive been blocked from unfollowing people but those who i am unfollowing are people who I've never seen before. Someone hacked into my account and changed everything and added more people that I don't want. Please may you change the setting and get my unblocked.

I believe this is a temporary ban.

Instagram logo

Manisha Thakur

Jun 14, 2016
0

I cant see my own posts. 3 pics which I posted 2 weeks just disappeared from my account. I checked it from my friend's account and others can view all the posts, but I am not able to.

Instagram logo

Abayomi Ogunosun

Jun 11, 2016
0

I've been temporarily blocked and don't know why. Now I see many other users have this same problem. Will they fix it?

Instagram logo

Shreya Sinha

Jun 9, 2016
0

Whenever I try to comment on any post, Instagram always blocks me for 24 hours or so. And it is happening to me every freaking day! I can only like but not comment! And whenever I report about it, there is no action taken.

I want this to be fixed.

Instagram logo

Raessa Shalabi

Jun 5, 2016
0

I've been using Instagram for a few months now, and so far I have not had any issues. As of a few hours ago, however, I noticed that a few of my pictures have been deleted without my approval or doing so personally. I don't know how or why this happened, but I'm very upset. I initially did not want to use Instagram for reasons like this, but I ended up doing so for fun. All was well until my picture count changed from 77 to 75. I don't want to lose anymore, and I would appreciate it greatly if those pictures were returned to my profile.

Thank you kindly for your time. Hopefully, this issue will be resolved soon.

Instagram logo

Diana Buck

Jun 1, 2016
0

It will not open on my cellphone. All my other apps like twitter and Facebook load. I tried to uninstall and reinstall it and its not working. I have a windows phone and it said I could use the beta one for instagram.

I do not know how to fix it.

Instagram logo

Mandy

May 27, 2016
0

I was hacked I don't know the person at all but they some how changed everything about my Instagram account. I emailed them a hacked profile help request forum. They couldn't help me since the email and everything else was changed.

There were pictures of my cat that passed away and due to error updating my iPad I had to factory reset and lost everything. They don't care about privacy like it says they do. I'm heartbroken by this.

Instagram logo

Riley

May 13, 2016
0

I've opened a new Instagram for my business after following a little under 100 people I get this pop up that I've violated Instagram terms and that I'm not able to follow other accounts until Sunday. It's Thursday. Instagram literally grounded me for barely using it!

Instagram logo

Maher

Apr 30, 2016
0

Help me! My account is banned from the instagram center because I changed my password many times.

Instagram logo

Ashley

Apr 29, 2016
0

I need major help this boy hacked my account and I need him off of Instagram bc he is harassing me and when I block him he threatens to post something really embarrassing all over social media. I need him to be off Instagram. Immediately.

We used to be friends but then he did something really rude so then I blocked him and he hacked it saying if I don't unblock him he will post something really embarrassing. His account is clear and if there is a way make sure he can't get back on to hack it.

Instagram logo

Erica

Apr 27, 2016
0

You know I'm just kinda ticked off because I'm trying to DM w/ my new friend and I'm trying to send those hearts to him and it's only letting me send 1-2 at a time until I get a reply. Sometimes I would just like to be able to blow up his phone with hearts, is that really too much to ask?

Instagram logo

Abby Tracy

Apr 22, 2016
0

I had an account with an outdated email and someone tried to log into my account. For security it had an email sent to my outdated email with a verification code but I was unable to get a hold of it since I no longer have that email therefore I was not able to get the account back.

Instagram logo

Karen

Apr 22, 2016
0

Every time I like a picture, it tells me I have been blocked. How can I fix this?

Instagram logo

Abdul

Apr 14, 2016
0

I am writing in utter sorrow and sadness. It's been a year since I have lost what meant so much to me. My account got hacked and Instagram didn't respond to my evidence. I put so much effort into that account I just can not describe my feeling the moment since I got hacked. I feel so bad and let down I just couldn't believe the security and communication level would be so low. I really hope Instagram pays not only me but everyone a price who they have failed to return what's rightfully there's. I just want my account back.

Before that, I reported an account for impersonating me and it is still up. I also reported an account multiple times stalking hurrahing and cyber bulling and it is sill up. And I believe she is the same person who took all my pictures to make a fake account.

Instagram logo

chiranjib gogoi

Apr 11, 2016
0

I`m a regular Instagram user and whenever I try uploading a photo on Instagram, I enter a caption and add some hashtags in the caption of my photo, yet when it uploads the caption doesn`t appear! I`ve tried turning my phone on and off, nothing.

I`ve logged out of Instagram and back in again, nothing. I`ve even deleted instagram off my phone completly then re-installed it, still nothing! there is no problem with my internet connection, as I`ve tried that aswell. Please help!

Instagram logo

Allan Bermal

Apr 9, 2016
0

We are an account holder of Instagram here in Riyadh, KSA. We write to your company because we noticed and observed with your Instagram site that there is an account similar with us under the account. We are a chain of bakery here in Riyadh and very famous, In connection with this we have registered our company in other countries namely Turkey and Oman. Very soon we will have our certificate of registration for Bahrain, UAE, Qatar, Egypt and Kuwait.

We are very serious in expanding our bakery business but with this issue it will affect our dear customers, clients and suppliers. This will lead our customer to confusion. Based on intellectual property rights it is referring to creations of assigned to designated owners by law. Some common types of intellectual property rights are…

Instagram logo

Iqua

Apr 5, 2016
0

I tried to log in my Instagram and it not letting me. I think someone hacked my account as it has been 1 month. I still can't log in and I forgot my email too I can't remember my name, as soon as possible please could you report that account so corporate fixes it.

Instagram logo

Cleo debruin

Apr 3, 2016
0

I went to login to my account and when I did it popped up saying "there was some unusual activity with my account" so I clicked send the verification email. When it sent I checked my email and nothing was there so I thought maybe it was under my moms email. When I checked I finally found the email and got the code when I went to put it in Instagram said that the code had expired and I needed a new one.

I sent a new verification email and then I was also on my moms phone on her email and I clicked delete email off account by accident and the the email was taken off the account so I never got the new verification email so I still can login to my account or get a new verification code. Could you please please put my email back into my account?

Instagram logo

Lisa Kau

Apr 1, 2016
0

I was on Instagram and then I had been signed out and told my account has been disabled! I received an email asking for a photo of me holding a piece of paper with my name, username and the code I was given, hand written. I really am at my wits end I'm crying all morning this is now my 3rd account I have had to make, could someone please tell me is there anything else can I do?

Instagram logo

Cassie Nantz

Mar 30, 2016
0

For some reason Instagram changed my password. I don't know my email password that I used for it and gmail isn't letting me change my password. It also isn't letting my log in there Facebook. Please help me. Is there anyway Instagram support can add my phone number to get access to my account?

Instagram logo

Austin

Mar 10, 2016
0

I have a very old account on Instagram. I don't know the password to it and the email is fake. I need the account to be deleted. I was young and dumb but I don't want it on anymore. I've already tried to delete it before with you guys and I couldn't.

If you can't delete it atleast make it a private account please. Thanks for the time.

PreviousPage 5 of 7Next