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Instagram

1.0
276 complaints

Address

1601 Willow Rd, Menlo Park, California 94025, Menlo Park, CA

Instagram users are primarily frustrated with account access problems, hacked accounts with inadequate recovery support, and unresponsive customer service that provides circular instructions. Secondary issues include fraudulent sellers advertising on the platform and perceived unfair enforcement of community guidelines.

Common Issues

35% (67)
disabledlocked outcan't login
25% (48)
hackedstolenfake account
20% (38)
no responsenot helpinggoing in circles
12% (23)
scamfake sellerdidn't receive product
8% (15)
community guidelinesbannedwrongly restricted

Complaints

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Astrid Hernandez

Apr 27, 2015
0

My student took a picture of my phone screen and then sent it to a bunch of her friends. She had no consent from me to do this and I filed a police report with school police. But I also want her to learn that social media needs to be used with responsibility and safety in mind.

I'm not sure what the consequences are for this type of behavior. Since there is an investigation going on through school policy and the administration, I am not able to confront her. But in this picture I show some cleavage and she may have wanted to humiliate me and that is why she sent this picture to many of her friends at her school which is my place of employment.

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Ashleigh

Apr 27, 2015
0

I do not like the new Instagram update, for it does not look good at all. It looks like it belongs on an android! Bring back the old way Instagram used to look before this update!

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Zamandulo Mayekiso

Apr 24, 2015
0

I bought replica shoes from Zoe Legodi. She had a page called "Beauty of fashion" which she has since blocked me from after I complained that I did not want the shoes since I noticed that what she sold me was a replica and not the original brand.

I have tried to get her to take them back and give me back my money, and she does not want to. So I ask you to please take action against such issues

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Manny

Apr 20, 2015
0

I am not an Instagram account holder but a picture of myself has been submitted on Instagram. I would like this picture removed as 1) I did not give permission for the account holder to upload this and 2) I am not African.

Please ensure that this is removed promptly and confirm to me when done so or I will be taking legal action. Please feel free to email me for any further information required in order to close this matter.

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Bella Smith

Apr 19, 2015
0

I have no idea why my account was disabled! And I'm very angry because I was using this account as part of an art project! I need to have my Instagram account reopened. I know that it's possible for them to reopen an account because my username is unavailable and some linked apps still have access to my account.

I don't know if the apps I was using may have did some auto stuff which may have caused a community guideline to be broken. But that is not my fault!!!

Also I did not know that these kinds of apps couldn't be used without cause a violation of rules. I should have had a warning that my account was in jeopardy of being disabled so I could have had time to remove these apps.

And if these apps are a violation why are they attainable and can be purchased or downloaded from the Apple App…

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Shawn

Apr 18, 2015
0

Someone with a rude name was on my Instagram & I could not block him and I could not forward a complaint. I deleted my photo. How do I stop someone in the future ???

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andy nunn

Apr 11, 2015
0

My account has been suspended and I don't know why, all that's on there are my weight loss pictures and motivational picture and it's been disabled for without warning or reason and I'd like to know why! It's not fair to just disable a person's account without prior warning or reason! Please explain to me why this has happened.

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Kristina

Apr 8, 2015
0

I cannot comment at all on any one who has a lot of followers. I have a girl I know who does modelling, can't comment on her things. I have tv starts I can't comment on. It's annoying and I want it fixed now!!!

It keeps saying error or some crap. Thank you!

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Joe Pa

Apr 8, 2015
0

I merely opened the account on 3rd April and it's already been disabled (7th April). Apparently I violated community guidelines when my posts do not include any nudity, rude comments, promote self-harm or illegal contents. All the posts are original and I spent a decent amount of time making them.

Please return my account back!

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Katelynn

Apr 4, 2015
0

My direct messages won't work. I deleted and hid most of them and now when I send them or get one they just disappear my account name is having problems too. What's going on and why can't I get in touch with someone at Instagram customer service to help me?

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Taylor Wheeler

Apr 3, 2015
0

My dm's do not work. I try to refresh them and they just don't come up, it's a blank white screen. I've tried everything, naming a new account, re downloading instagram and I've logged in and out numerous times, but it never works.

My username is blocked and if you could help me get my direct messages working I'd be honored.

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Donald santee

Apr 3, 2015
0

Hi my name is donnie and I want to know why when I unfollow 2 people it says I unfollow 30 on instagram. Me and mu girlfriend are currently in a fight because of this and I want to know it's doing this.

Because I'm not about to get yelled at by mu girlfriend one more time because of some stupid mistake instagram is making. Thanks!

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Terrence Baker

Apr 1, 2015
0

There is a picture of me and another female on ig that I consider harassment. She knows I am in a relationship with someone and she continues to post pictures of me and me and her so my significant other can get mad. She knows we'll find out because we have mutual friends and its making us look bad and would like her recent photo of us to be taken down!

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Vikki

Apr 1, 2015
0

I am just so sad for all of us serious Instagrammers as photographers. So much work put down in every peace of art/photo and the impossibility to continue spreading our work with the new system of hashtag. It's like you make a painting and have ONE shot to show it and than just throw it away....

I understand also that we are not the big problem here, but it really took the joy and inspiration out of what Instagram was. Please change it back so we can still be in it!!! :(

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Shauna Cronin

Apr 1, 2015
0

Hello my name is Shauna Cronin and I have made two accounts with instagram and both of then have been deactivated without warning and now I have lost all my followers and pictures and I would like to know why this happened I would like both my accounts back and I would like all my followers to be restored! I hope to here from you soon.

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Oonagh O'Regan

Mar 27, 2015
0

I am trying to build followers and my account will not show the followers that I see follow me. I am paying money out and no followers are coming in. I am about to turn to complaint boards. This is money I am spending.

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Stephanie

Mar 27, 2015
0

I try to get intagram but its telling me sorry there's aproblem signing you please try again later

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Kendrick King

Mar 26, 2015
0

Instagram disabled my account but a few hours later I got an email from Instagram saying that is was a mistake and that they have restored my account and I should be able to log in . But when I try to Log back in it still says your account was disabled for violating our terms . What do I do ?

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Debra Barton

Mar 24, 2015
0

I've been enjoying IG for a couple of yrs now and lately I've noticed that your site has been chewing up my pre paid 3G data very fast . I've contacted ️Ph company and apple and they have told me some solutions but deleting apps and turning off my mobile data when not in use hasn't helped at all .

I'm very frustrated as I now can't enjoy ig as much as I used to as I feel Im being ripped off as it chews up an enormous amount of data . Maybe I will have to leave IG which makes me sad .

I can't even enjoy other social network sites either because your app drains my data . ️TY for listening ! Debbie

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Joshua Dewet

Mar 18, 2015
0

Its a disgrace. Its worst than a porn site now with the types of images being shown.

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Jenny

Feb 23, 2015
0

I have been trying to contact instagram but it is impossible. They only offer frequently asked questions. They will not let me like or comment on anything unless I give them my telephone number. Surely I should not have to give them my phone number if they themselves don't even have an email for users to reach them on?

It seems impossible to make a complaint against instagram or get any direct answers from them. How can it even be legal?

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Gabriel Martinez

Feb 5, 2015
0

I'm getting kicked out of my Instagram account after a update. After receiving the latest update for Instagram, my iPhone 3G would kick me out of my account. it would show me a blank screen and it would kick me out.

I demand that the latest update be taken back this is outrageous.

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Georgia Macdonald

Jan 23, 2015
0

I created a Instagram account for fitness uploads and my account was disabled after left than 5 hours of use. I apparently violated the terms of use however, I follow multiple accounts who upload picture very similar to mine. These photos were not taken in a provocative manor but simply fitness reasons and I would like my account back.

I cannot find a way to contact the company or Facebook (parent company) over this complaint.

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alena akhtar

Jan 23, 2015
0

i am very disappointed to say that i am not cintent woth the privacy provided my instagram. despite my profile being setbas profile somehow other sites linked to instagram have been able to obtain information (photos) without consent and are now shown on google search. to make matters worse after several complaints over a period of time nothing has been done to help the situation resulting in no choice but for me to leave instagram.

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Jim

Jan 12, 2015
0

I would like to warn all other users of Instagram that they are selling your email to a third partie and giving it to scam spam businesses. Please do not join Instagram as you will be bomb barded with spam

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