John Hancock

Web site is impossible to use to make an expayment PERIOD. With supplying a policy number which is preceded immediately by an extra leading zero with no indication of this condition on the mailed written statement . instructions. The web site does indicate that a nine digit number is one digit to long there is a note on the screen as to how to proceed BUT it is obscured by other writing on the screen.

From this point on I encounter an additional seven task ending flaws. Went to the internet to find a PHONE number inconveniently not supplied either on the first encounter with the web site or on the written statement. Then having to speak with not one but TWO representives (both providing good a polite service ) succeeded to make a payment.

LOOK I get you want to save money and provide…

I have been trying to get through to any department regarding a claim on life insurance from my aunt who is deceased. I have been hung up on while waiting for a rep to get back to me. I have not been able to reach cust relations , left several messages, horrible experience talking to rep named Maura on 3/27/2023.

co and how they've dealt with the claim I have. I'm going to BBB soon , or attorney general's site to complain. No way to treat a relative. Karen gray 215 384 3466 no one is answering anyhow.

Need assist with my 401K. 5 call attempts today. 2 messages. No answer back. Is this company a joke?

Why should my company allow you to run our 401K’s?

I have an open case: 08416843 Policy #93401651 Lance Connors, DOB 10/21/1955 Case assigned to Judy Derby of John Hancock Customer Relations

I left a voice mail for Ms. Derby today and am following up with this submission.

Ms. Derby, I received a deposit after I sent the original complaint form. I received a wire transfer into my bank account of 1/20/2023 for $93,099.07. The life insurance was for either $100,000 or 110,000. My current question is since the full amount did not transfer into my bank account, can you send me a breakdown on what deductions were made from the $100,000 which caused the reduction in the deposited amount. What was supposed to happen is $5,765.20 was supposed to be paid to HIllsborough Memorial Gardens to pay for my husband memorial service and I was to receive…

For some reason I can’t use my finger print to open my account on my iPhone. I have checked with my carrier and all is good on the phone set up and updates. Called J. H. 5 times. Every time they said they would get back to me. Nothing has changed.

I am very frustrated and not happy. I want someone to call me on this My number is 602-405-8015

I sold a LTC policy to a client 15 years ago. She has faithfully paid her premium Over all these years. She misunderstood one of the rate increases and sent in wrong premium just shy of $37. They made her reveal her health which shows new conditions and have terminated her contract.

I am so embarrassed and wish I personally never represented them, out of the 22 yrs of specializing in long term care insurance planning they are hands down the worst company and have a knack at trying to cancel Peoples policies. Horrible and shameful

5 months to hear anything on a claim for airline tickets. Everything was uploaded the day after it was requested. No one can give me a time frame when the claim will be resolved. Waiting for $1200 is super fun.

When you submit the claim is says 3 days for a response. When I called after 2 weeks I was told there’s a lot due to COVID. Then update the website. It’s a straightforward claim. Non refundable tickets, purchased cancel for any reason insurance.

I called over a week ago and left a message directly with my claims advisor. I followed up with another message a couple of days later just asking for an ETA of when my claim would be resolved. She has yet to return a call or email.

My previous advisor who I was assigned to (not sure why it changed) also never once responded to email or…

Customer service guy was rood, cut me off yelled at me then tried to make it sound as if it were my fault. He should not be phone customer service person.

The so called company told me my contact didn't respond because if a tsunami and records were lost. That's sad but no one followed up. Then it was one excuse after another while attempting to access my annuity after retirement.

I faxed and was told their fax was broken. I emailed form after form never the one they wanted. , nothing. I 5 Star company sent then required documents twice and most recently has a tracking number and who received my information STILL COULDN'T FIND IMPORTANT PAPERWORK PLACED INTO A REAR PERSONS HAND

To just be ignored by everyone. Call the bank and was told to have John Hancock cancel the check and resend me a new check. I called John Hancock and was hung up on yelled at and told I had to redue the entire process from the start I started this process April 1 i have asked 3 times today for a manager to be left on hold or hung up on.

I have made complaints to all the authorities that I could about your poor professionalism I am also in the process of flooding social media with the mess that you all have done.

I spent 5 1/2 hours trying to resolve a customer service issue with John Hancock over a 4 month period. They do not follow up, they send wrong info and the managers response to the complaint is to disconnect the call.

And I've yet to find a person there who cares. And Management is never available. As far as rating my experience (on a scale of 1 to 5 stars), I gave them 1 star, only because no stars was not an option.

Long term care policy late over a month with EOB,s out of sequence e g pay one prior to earliest submitted by portal still late changed turnaround from 10 days to 15 w/o notice have to call every two weeks for answers non forth coming ltrfrom VP was eyelash just a list didn,t answer any questions. REMIND YOU HAVE MY MONEY!!!!

This is the worst company. I am trying to do a rollover to another company for almost 6 months. There excuses are you have an account online, so you have to do it that way, when even I never create and account with them.

Or there system is down so they cant do anything. the hang up on the phone, they're the worst. They said "We email to you the paper work", I am still waiting almost two months. I just need to do put my money in another company.

They make you wait on the phone for hours and then hang up on you. It is unbelievable.

I’ve been calling John Hancock for about 2 weeks straight regarding my retirement and 401k funds being issued. I left my employer on Jan 9th 2022. The retirement takes 20 days from that date to be issued and the 401k takes 45 days.

I was told that my paperwork was received to have my retirement funds released to me. I was also told that the payment was processed and sent to my bank account. I spoke with a supervisor today and he told me that there was no paperwork received and no payment was sent to me.

I need answers as to why I was told that my paperwork was received and money was sent to my bank account. I’ve been waiting for this money and I’ve been giving the wrong information. My number is 6015408723

I have been trying to contact your long term insurance department for over a month. I have been on hold over 30 minutes each time until i had to hang up. I am on hold now for over 35 minutes.

I called your main office to ask for help and the phone operate was rude and unhelpful. This is horrible service for a company such as yourselves. This is for a women that needs long term care and you are denying her here insurance that she has paid into for over a decade.

My number is 631 566 2926 please have a representative contact me so that Mrs. Hering can access the insurance she has paid for.

I’ve been trying to receive help with one of my annuity plans and I haven’t had much luck. I’ve trying to get in contact with John handcock since November 2021. I have attempted over 30 phones on the last 2 weeks.

Majority of the attempts I get through I haven hung up on or been told there systems are down and I cant be helped. This is the absolute worst customer service I have ever received and I won’t not recommend this company to anyone.

I have been trying since last September to move my 401K. On July 1, 2020 I completed the on line request form and was told it would be reviewed by a third party and release in 2 weeks. This has still not be released.

ON APRIL 29;,2019, I SUIBMITTED A BILL FROM THE BRISTAL ASSISTED LIVING IN LAKE SUCCESS,NY. NOT HAVING HEARD FROM YOU RE MY REIMBURSEMENT, I CALLED J.H AND WAS ADVISED BILL WAS NOT RECEIVED.

I RE-SUBMITTED THE BILL DATED 5/1/19 TO JH ON JUNE 9,2019. WHEN I CALLED TODAY, WAS ADVISED SAID BILL WAS NOT RECEIVED.

POLICY NO. IS 7034822

PLEASE HELP

Filed for a hardship withdrawal sent in itemized bill for a sleep study as requested by John Hancock still getting denied because the bill has medical terminiology and codes they don't understand, so they are just denying it because it seems they have no medical background ????

I filed a claim with this company 78 days ago for my mother who is bed ridden and in need of 24 hour care. They assigned in to some one acting as an agent of the company to schedule a evaluative visit.

This "agent", Sabrina George, has yet to be able to make the visit. The last time she tried, she refused to present any credentials to prove who she worked for and due to HIPPA laws, the facility was not able to provide the information.

They asked for a simple statement on letter head over 14 days ago and she hasn't been able to come up with that yet. In the meantime, John Hancock has denied the claim. Do not purchase from this company. Do not trust them with your money or the care of your loved ones.

I have been on the phone for more thatn 30 minutes trying to speak with someone. I called Participant Services, was told that I had the wrong department and was transferred to Client Services. I listened to music, then was told I need to speak with someone in Participant services but would not be placed in the queue.

I listened to more music then was hung up on. I called back and have been listening to music since. If there was a rating of zero, I would have selected it. The customer service is beyond poor.

I have two policies with John Hancock since March 1992. I called the customer service to surrender these policy and was transferred five times to five different agents. I had to tell the story several time that I wanted to surrender my policies. Finally, I spoke with someone named Ana from the Philippines. She told me that she will send "a Request for Policy Surrender" and a " W-9 Request for Taxpayer" and she did. My husband and I filled out the forms correctly and signed.

We mailed them back and did not hear anything so we called the customer service number and spoke with someone else. They pretended they got the form but weeks went by and I didn't hear anything so I decided to call back again and spoke with another customer service agent and they forward the same forms back to me again…