Just Tires

WORST PLACE EVER! They did a horrible job with my tires. Drove too fast in the parking lot, and made a huge noise and won't admit it. Try to talk to a manager, but they do not care. Do not go!

00 a piece. They stole 6 of them and left the stripped ones on and said nothing.

Also that meant the tire rotation needed was never done. Wow they let the customer drive away in an unsafe vehicle!

Also your corporate number does not work, it just keeps repeating the same message.

Came to Just tires in Monterey park on Atlantic Blvd to order tires for a 68 Bug. Was told to order the day before I needed them. Ordered early Saturday and was told they’d be in that afternoon. Asked to come in Sunday. Told it was ok.

On Sunday, Customer advisor, Sergio Estrada, informed me they never arrived and look to not give a damn. Did not offer apology. Could not provide customer service number and did not care. When asked what we could do, he stated for me to come back when they’re here.

He was alone with no one else to speak to. He was sarcastic the entire time. Pathetic customer service. How he’s held on to his job is beyond me.

My complaint is regarding Bryan Velazquez, store manager at Just Tires in Monterey Park, CA Since Bryan has been at this location he is aloof. He seems to be someplace other than in the store. He doesn't make eye contact, doesn't smile, doesn't welcome you other than some words that are monotone and says them without looking at you.

He just doesn't make you feel welcomed. I called last Tuesday to make an appointment for an oil change for yesterday (Sunday) I also reminded him that I needed a replacement for the rear windshield wiper. " So he knew who I was.

I arrived yesterday and there was no appointment. He also didn't order the replacement windshield wiper for the rear window It turns out that Bryan didn't call the vendor to pick up the full drums of oil and therefore a great deal of…

(travisdean@aol.com) To:gsr2338@goodyear.com + 1 more Details My heart is heavy with all the major things going on around us at this. For that reason, I am saddened and angry with how a small situation escalated to the point that I felt unsafe. When I say unsafe, I wondered if Ms. Brook would continue with her behaviors and cause or trigger a treacherous emotion from one of the other people in the lobby. We are in social turmoil, especially with the recent death of Tre Nichols.

I would like to point out this is an isolated incident with Just Tires; however, this one incident is so inexcusable. What would make a person behave in the manner Ms. Brooks conducted toward me? How could she allow her mouth to be so reckless with her inflammatory words?

I scheduled a 10 am appointment at Just…

Vehicle: Tesla model S. My vehicle was serviced on January 13, 2023 to fix a nail issue for one of the tire at the location Just Tires on 14040 Brookhurst St, Garden Grove, CA 92843 Later, on the same date, I realized that wheel was so

scratched up in the area where the wheel and the tire meet. Then I contacted the store right away and was able to talk to the manager (Thomas Kwon) but he completely declined the all the responsibilities and claimed that I was not telling the truth.

That is unacceptable customer service. I'm requesting a compensation to correct this or at least fix the wheel. Fyi, I have photos and video to show the damage but there is no place here for me to attach them.

Bought tires on 1/9 and tires wasn’t filled properly one of the tires ruptured literally on the way home called and spoke with the manager on 1/10 and was told I had to pay the deductible for my insurance despite there mistake

On 10/2/2018 I purchased 4 tires for my 2004 Volvo S40, Invoice 091740, manager who sold me the tires was Harut Harry Gevorgian. I decided tot give Just Tires a try as they are 3 blocks from my house. This past Saturday 10/8/2022 one of my tires failed and I went to JT on Sunday to have it checked out.

The customer Service Advisor was Manuel Carrasco. There seemed to be no reason for failure other than age. He discovered that the supposed new tires were dated 2016, so they were two years old when I purchased what I thought was fresh new tires.

They were not used, but already degrading. I drove only 7,580 miles on these tires, so am alarmed and scared to go anywhere now on these tires from 2016 that I purchased in 2018. Most other companies guarantee tires for a set number of mile, but…

Had a nail in my tire went in to have it services. The associate drove my car in the service area. Put the car in the air took off the tire off to repair it. The sales associate came out and said that it could not be repaired it needed to be replaced.

She said that she didn’t realize how bad it was until she took the tire off. My service light was on for 2 day saying that the air pressure was 28 need to add air. 71 for a service that was not need.

Good morning,

I came in on March 20th for new tires and was told needed front brakes. My inv 82184 Had the brakes done. Had to take the car to dealership for a recall. They was hesitation and rumbling in the brakes. Not even that came back in June for the back brakes and was told nothing was done. So tell me in 2 months that my rotors were scorched. I spoke to Josh the manager on the 40/42 location in Garner NC . He advised should of came to them. Why would I bring my car back to the place that i paid 840.00 for both front and back brakes received a warranty on them. He told me i should of came back. The dealer mechanic told me because Just tires put on aftermarket brakes rotors. Im not asking for a full refund but I think something should come back since i had to pay out of pocket again…

There is no manager on duty so they pretty much makeup the prices/services. We went here before for an oil change and tire rotation. When we went, they said the tires were all good. We came back a couple of months later because our tires was still losing air.

We told them to give us a call before they do any work. They didn’t call us and told us they “patched” 2 nails. 88 for ONE TIRE up to 3 patches per tire(Bellflower Just Tires Confirmed). They charged us 2 patches on a single tire. 76.

Matt told us to slide him $50 for a discount. BIG MISTAKE. 00. After calling Bellflower Just Tires, they informed us of the price and we went back to get our change. When we asked for it, Matt said “I can give it back.

” And he pulled it out of his back pocket.

Berwyn, location in ILLinois, Is the worst, went in for wheel alignment came out with more problems add to my car and employee's were all rude never will go there again.

They need Jonathan back unprofessional behavior from manager and staff, light skinned mechanic always rude and unprofessional and seems like he never knows what to do

I was just in the Forestville Maryland location to get my battery cable to be fixed Employee Robert Melvin was extremely rude and unprofessional to me. I have been going there for over 3 years. Robert insisted that it couldn't be fixed and I went to the manager Ron and he was able to fix it with another employee.

When Ron referred employee completed the job I asked him why he couldn't Robert fix it. Robert got in my face to hit me and my husband had to separate him from me. I am a 65 year old women and my husband is 70, Robert should be fired and the other employees were out there as well.

Purchase two tires a week ago back rear. My granddaughter was driving my car and asked what the metal rattling was. I’m 87 and I’d not hear it. Took it to my mechanic and was told that it was rear tire two bolts rolling around in hubcap.

I was driving on highway with only two bolts holding on my tire. Your company jeopardized my safety by their negligence. Maybe you should teach your employees that all the bolts they remove should put back on the tire. Their there for a reason.

This person should be fired. I paid over $360 for two tires that were not installed correctly. Not only not correctly had to have someone pick me up at mechanic and bring me back and pay a mechanic and waste his time and mine because of your incompetent employee.

Never will purchase tires from Just Tires. Will…

Customer service is a joke. Stated that could not rotate my tires since I have a lift on my truck and directed me to a different shop down the street.

Also tried to get a wheel alignment previously on same truck and gave me another silly excuse. I will never waste my time or gas going to any Just tires because of the incompetence.

This is far from a complaint. This is a five star review for Craig Wolfe at 101 Brattain Dr GarnerNC. This guy is the most polite, courteous, and knowledgeable person. He deserves to be at the corporate level in charge of customer service teaching others how to treat customers.

He found out problem right away, fixed it so we could get homes which was two hours away.

Paying for oil change and tire repair. They tried to sneak and not do a tire rotation. Then when asked he got nasty. And said have to ask. Which I said when you're doing a tire rotation you can check for the screw.

Shouldn't have to ask if it is included with the service.

I made and appointment on Friday for tire purchase and installation for Sunday. Went to the store and no tire. I asked how could that be. The clerk said we don’t have it. I said it was confirmed and showed him the appointment.

He said “yeah someone should have called”. I said why didn’t you call me, his response was “I’m not your secretary”. I reorganized my whole day and no tire and no nothing. Then on top to call your 866 number when it says “for all other issues press 5” it aut hangs up.

You folks really don’t seem to give any concern about your clients. Horrible experience. Who ever is running your organization should really do an internal audit. Bad bad service and company. You folks should be ashamed. Have pride in your work have the order ready for an appointment and if it’s not…

Trent is impeccable and with the exception of Jeff his staff is amazing.

However, Jeff is why I’ll be not returning, too. The way he treats females is disgusting. I’ve been a customer over ten years and found it comforting to get my car worked on at this store. However, after experiencing Jeff’s horrid behavior on numerous occasions after my next visit I will say goodbye.

I have been a Just Tires customer for over 25 years. But I have just recently been receiving solicitation mailers from Just Tires. These mailings are high gloss and the products listed are items I cannot use. The Just Tires marketing department has started an aggressive and hostile marketing campaign where the mailers are expensive, not environmentally friendly, and do not accurately target the proper customers.

And I did not opt-in to these mismanaged marketing campaigns. The Just Tires marketing department mistakenly assumed that I wanted to be on this distribution list. I do not. Worse yet, the Just Tires marketing department intentionally does not provide any way to request to be removed from these mailings.

There is no web site, phone number or even an email address provided to…

On June 23 I took my car in for rattling sounds from my muffler. I was told the muffler needed to be replaces. I paid to have this done. on August 4th my car started showing the same exact issues , I took it back and this time I'm being told the piping connected to the muffler is rusted and this is what is causing the problem.

I stated to the gentlemen that was working on my car ,the rust had to be on the pipe when I had the muffler replace in June and questioned why it was not mentioned he said maybe he was trying to save me money. My concern is that the muffler was not replace but fixed temporarily and now that the problem is happening again instead of covering it under the warranty I"m being told it is a rusted pipe connected to the muffler that is causing the muffler to rattle. 00…

Just Tires gave me the worst customer experience. The only plus that I give is the tire repair. The negative comes in when the wheel cover was broken off the car. They are supposes to be professional but they were not.

The manager told us that they would order a new cap and reach out to us but it has been almost two months and they have not. I would not go back her to get a tire fixed again. Worst experience ever.

I have a appt for a oil change I was not on their schedule. I left work early to make the appointment. Received a email and not on the schedule. Was told that could get me in, but it was a hour wait. Very frustrated.

Please call me at 773-333-8196

My car had 166000 miles on it last summer I bought 4 Goodyear 65000 mile tires I now have 188000 miles on car and tires are so tread worn I cant even get a flat fixed because there is no tread left I had them due alignment in June needed parts it cost 650 they didnt say a word about tread on tires no sign of uneven wear they didnt even rotate tires when I was there now I need 4 new tires I should not have to pay a dime for them

99. 97 yellow sign. So she had to call a Manager named Janine and the manager went to check came back to register and said see needs to go back second time to check. By this time two other customers are waiting in line to pay for their purchases.

I felt like I was trying to take advantage of of the flowers because she just did not believe me or the cashier. Left a very bad feeling toward shopping there again. 97 let the customer have them for that price she needs to be educated how to deal with customers.

Not interrogate the cashier or the customer, VERY BAD SERVICE. This was at the Canadian tire on corner of Mavis and Dundas St in Mississauga I would like to hear from you why she needed to do this, checking twice and holding up everyone including myself.

I came in for oil change and alignment and they dont have proper equipment to do the job.. cause my car has lane departure.

Well they have real poor customer service..i have my brakes replaced and they did a real poor job on them..makes lots of noise and used cheap brake pads..now im back to fix them..but it seems they are only taking paying customer first..i been here since 8 a.m and its almost 12 noon and nothing got done..im here for the 3rd time now..i feel like going to another place to get them done right the first time..and not use cheap products..still here waiting and nothing been done

Im at your Corona store and your I guess manager Rick is very rude and ignorant. I come to this location quite often and I never experience such rude customer service...this is definitely going to be my last time coming to this location.

My truck was damaged at the La Canada, California location - I was told by manager JAIME - "they" did not engage the parking brake- MY TRUCK ROOLED BACK AND CAUSED EXTENSIVE DAMAGE TO THE DRIVER DOOR AND AREA -ALMOST 6 WEEKS LATER - NOBODY ( YOUR INSURANCE) HAS NOT AND WILL NOT RESPOND TO MY INSURANCE CALIM REP!

I go to the Just Tire on Ogden Avenue in Westmont. Almost 3 years ago I bought a 3-year extended alignment plan. Maybe the first couple alignments went okay, but ever since then it's been nothing but a headache every time I take my car for the free alignment during this warranty I bought.

I always have to wait an hour and a half to get my car done, and it doesn't even feel like anything change for the better. Today in June 2018 was the worst yet. I made an appointment a week in advance for an alignment and ask while they were at it if they could check the vibration on my tires.

They thought it may be a balancing problem. An hour and a half later they called me to tell me my car is done. Mind you I walked around for the hour and a half waiting for them to finish my car.

Ultimately, they…

My tire went flat because of defective manufacture and Just Tire wants me to pay for a new road hazard protection and balancing on the new tire. I had road hazard on the first tire and I don't feel I should have to pay for balance and a new road hazard warrantee if the tire was defective.

Hallo

Like a month ago i went to Just Tires at 1539 Irving Park Rd, Hanover Park, IL 60133 and change all 4 tires and everything was fine , then my passenger front tire start losing air , i had to put air like every two days. Today i went back to same place for help.In front was manager Mike but he was helping someone else and they was some other bold little heavier man without name tag he was 'CAN I HELP YOU' I told him what was going on and if they can check what was going on with tier.He ask me for phone #, he luck on computer and he said $39.98 for fix the tire.I was little upset ,i was without checking to see what was going on you will charge me...he sad that's how much is cost to fix.I dont think thats the way talk to customer(the type of his vice).I DON'T THINK I WILL EVER GO BACK…

I went to Just tires on September 22 2017 After being told that my car would be done in 1 hour 1/2 it still was not ready for 2 hours later. Then when I drove my car it was messed up the car had problems backing up when I took my car to Just tires was nothing wrong with I spoke to Steve.

I took it back to them and they took up my day with my car just parked and I was waiting for hours they never fixed my car. I asked Steve Who was the Manager I would like to speak to him this was in the office in Irvine.

Steve replied that there was no manager there. I then ask him for the Corporate telephone number or address in which he did not know he asked Jose and he gave me a wrong e-mail address he wrote it down.

They messed up my car in which they have no type of knowledge on what they are doing…

Needed my tires checked as they were becoming warped. Alignment good. One tire had a screw in a thread near the sidewall. Went to the Lansing location on 9-19-16. The African American man there told me that I had to pay $35 to fix it. I was told by my mechanic that the tires were beginning to warp. The guy a just tires stated that the reason for the warping was because of my shocks. Lol my car is 6 years old and the shocks are fine. Then he changed his story and said well maybe it's a coupling.

I say make up your mind. I went to sit back in the waiting room and I was told that the tire could not be fixed and he wanted to sell me another tire!! I also told him that the tires were very loud and kind of hissed when I drive it. The guy at the desk ignored that complaint completely!

The tire…

Slowed the Just Tires manager a leak in my tire and was told rim needed repairing. Then I got a call saying I needed a new tire as well. I declined and went to pick up rim and old tire.

There was no repair on rim and the employees would not return it till I paid for a repair that was not performed. I took pictures and will proceed with legal action against Just Tires corporate for this scam.

I have my truck at Forestville just tires. I have been here since 9am for rotating tires and my truck is up in the air. The lift is broken, I had to go see what the problem was, and the service guy will not tell me anything.

Well, I think he could have told me. So I won't be so mad, but I had to find the status out myself now. I have been here for 4 hours and something needs to happen. My truck is still on the lift.

I had gotten a flat tire on my personal truck from rebar on my job site, and the company I work for suggested Just Tires because they use them as a fleet service. I took my personal truck there to get a new tire.

Without even calling me to tell me they were going to install a different name and brand they just installed it, called me and told me it was done. As I looked to see the tire before I pulled away It wasn't the same name or tread.

Its a different PSI and different brand. I had just gotten new tires, all 4 were new. Then, as I was driving away all my tires were different air pressure. And the new one was way higher in pressure then the tire states.

Its a 51 psi and all my other tires are 44. There is nothing I want or Im sure there is definitely anything you can do now, but I…

Bought a brand new tire on June 22, tire went low according to my car tire pressure sensor two days later, took the tire back to be checked but the manager refused to take a look as I waited almost two hours for assistance. Left home with my one year old and a few days later I was stranded with a flat tire that will not take or hold air.

AAA suggested returning the tire as it was a bad tire and take my business else where. Just Tires refuses to refund or honor warranty of 30 days.

I made an tire replacement last year in September or October not sure, any way today I'm trying to remove a nail from the tire on the back left found that one of the technicians bent one screw head so I couldn't unscrew it. Please need some repairs and help.

I hate to file a complaint but this is not my fault at all. It was the Just Tires store in Sepulveda, Culver city, California.