KLM

I was on flight DL9231 on July 13th from Amsterdam to Barcelona. Using the Wi-Fi service I was able to stream the news on my phone. Unfortunately, I forgot my AirPods and had the volume on my phone where I could hear it.

I asked both persons sitting next to me if the noise was loud and they both said it was fine. The flight attendant approached me and asked me to turn it down (which I did). What bothered me was the loud noise four gentleman were making and no one had asked them to keep it down.

They kept on making the noise during the entire flight. The flight manager asked me to move my seat if I am bothered by the noise and asked that I turn off the volume completely at this point- claiming that it is not allowed on flights.

The name on her tag said Purser but she told her name was…

Was at Amsterdam airport when the workers went on strike. Ten hours in security lines before missing my flight. I was given a voucher by a KLM employee offering to reimburse hotel costs as well as travel and dining. KLM has refused to reimburse me, even with a scan of the KLM provided voucher.

It's been eight months and I've gotten three replies, the customer service is incredibly slow, and they simply close the case after they deny you.

This is related to KLM Booking MXKXKH - LUZ ARIAS Claims C-5431809 Luggage delay 6 days, Claim C-5387405 luggage, C-5489708 Ticket cancelled, C-5500589 Ticket Cancelled, new ticket 10.000 Euro.. Returned money for small invoices: 116 Euro.

Dear KLM, It is not possible that you apologize very much and you are very sorry for the damaged you have caused to me and my family: - Delay of luggage 6 days causing the cancelation of excursions in Colombia with our 4 children. Those invoices we colected for you, which you did not pay totally, because they are not legible do not compensate the cost of one week lost, I do not have invoice for that. - Additionally, because we were entering in your claim plattform this small Invoices, an error ocurre and your WEB cancelled our back tickets the 17.08.22,…

I travel to Colombia with KLM and they delay my luggage 6 days. After that I filed two complains in the web because there is nobody at the airport to attend complains. I wanted the reurn of the expenses that i have rigth.

I spent a lot of time trying to load the copies of invoices in the web. I lost one week of holidays and cancel my plans because no luggage. I received only automatic emails as an answer. And in that process the web site of KLM cancelled my tickeck back home without notice or email confirmation.

So i did discover when i wanted to checkin and check an email sent informing about the return of money 1839 Euro to my paypal. After filing two complains more and calling by hours they told me that i canceled my ticket an the solution to buy a new ticket with the returned money.…

I travel to Colombia with KLM and they delay my luggage 6 days. After that I filed two complains in the web because there is nobody at the airport to attend complains. I wanted the reurn of the expenses that i have rigth.

I spent a lot of time trying to load the copies of invoices in the web. I lost one week of holidays and cancel my plans because no luggage. I received only automatic emails as an answer. And in that process the web site of KLM cancelled my tickeck back home without notice or email confirmation.

So i did discover when i wanted to checkin and check an email sent informing about the return of money 1839 Euro to my paypal. After filing two complains more and calling by hours they told me that i canceled my ticket an the solution to buy a new ticket with the returned money.…

There are no persons when you have a complain only automatic emails. The luggage delay 6 days and after that they cancell my ticket back to home. No consideration with 4 children and more than 1oooo euro i new ticket.

Deay 6 days the luggage and cancel ticket without email confirmation. No answer to 4 complains entered in KLM Web.

August 19, 2022, 4:52 PM, I called the KLM line to cancel a ticket and asked for a refund, but the agent said I was not eligible for a refund and asked if I could have a voucher instead, as she made it seem that I simply would be losing my money.

She was constantly talking to someone every time I asked a question, so I asked if I could talk to a supervisor, and she said no. I asked her for the employee number she said they are not allowed to give me the employee number, but her name is Oksana or Asana.

After she agreed to give me the voucher after 20min on the phone, she said id receive an email in 2 days. After a week, there was no voucher regarding booking UAUJGN, so I called again. After a long wait, the new representative Jeanice, Employee# 7908said there were no notes about my…

I was booked on a flight from Manchester UK to Boston US which transited through Amsterdam on Feb 24 with my wife and daughter (my eticket number 9327712377376). The flight from Amsterdam to Boston was canceled and we were rebooked to travel to Boston the following day.

We were also given hotel acomodation at the Corendon hotel togther with dinner and breakfast which we accepted. My complaint relates to the treatment we received at the hotel. When we arrived at the hotel we were given a voucher for an all-inclusive buffet dinner in the restaurant and told that this was available at 9pm which although late we acepted.

50 pm at the entance to the restaurant and was asked by a member of the hotel staff who was there to wait for the waitress in charge to allocate a table. When…

Our flight was canceled and we were auto booked on KLM. After communicating our situation to the agent at service counter, we were subjected to a series of offenses and non-compliant behaviors by the agent, which I have outlined below.

1. Inability and reluctancy to provide pertinent information to us regarding our travel reservation: When I requested our new itinerary, she stated “the counter is closing I will not do that.” I informed her that the agent at gate E69 directed us to this counter for help. She continued to say that there are no more flights and that she did not need to be there. After continuously expressing that we were auto booked and don’t even know our flight numbers, she reluctantly printed our itinerary. Furthermore, we communicated that we did not know the travel…

Booking number: PAFN8Q; from OTP to PDX My mom was stopped at checking and told she won't be able to reach the US due to Covid restrictions. She was advised to find a route through Turkey and not Amsterdam. I called KLM but was unable to find her another flight that day.

We decided to cancel the flight and paid $250 for that. I was told I'd get a voucher so that I could use it for another ticket for when the borders would open. A few weeks later, I tried to use the voucher and called KLM again.

They told us for some reason we cannot apply the voucher to the new plane ticket so I was told to buy a new plane ticket and I'd get a cash refund. I called again to get my cash refund and KLM is refusing to honor its promise.

Somebody has entered my mom as a 'no show', which makes the ticket…

We have had problems with the reschedule of our flight because no one was answering our phone calls so we have to book a new flight and the website says that you can change your flying date due to Covid-19 but we didn’t manage to do that. The website says we can change the flying dates due to COVID-19 related reasons but we can’t modify our flight trough your website. What can we do?

I have recently booked a flight with KLM , JSYJ26. I am 7I yrs. old and wish to visit a grandson I have not been able to visit him due to Covid. I was very happy with the flight, service and information received on booking the flight until I was informed of the EXTREMELY recent increase of cost in travelling with a dog.

100E one way to Norway, 400E to Canada. I have travelled with my dog many times over the past years and I agree one should have to incur a cost for a special service but this increase is not reasonable for customers like me who have had the opportunity to travel with my dog at a fair cost.

I have SO appreciated that KLM would make this travel option available to elderly persons like me. Now I am afraid that I will NOT be able to continue future travel plans when the cost…

I bought a ticket to Dublin fron KLM. I paid US$ 3600,00 per bank transfer with data provided ba KLM, but KLM cancelled my reservation for non-payment. My bank clains that the trtansfer was effective, but KLM simply cancelled my booking. I bought the ticket on July 18, 2021 and received abookin code NK7B4H. FLAY NUMBER KL0686 - KL 0937 - KL 0934 - KL1934 - KL 0685 19 de October 2021 and 16 January 2022.

How to proceed to get my money back?

I booked a flight for myself and my wife Brenda from Amsterdam to Norwich on 12th May, for KLM flight 1523 Booking code SHQOEI on 17th March 2020.

I Did not realise when I booked that 20 kg luggage was included in the price and booked extra luggage that I never needed. Our flight was the continuation of our journey from New York on Norwegian airlines.

I realised my mistake on 15th May when my daughter checked our tickets and sought a refund. However I was told this was not possible as 24 hours had passed. I have to say we are two old age pensioners who just about found enough money for our trip of a life time and do not find internet booking easy. If we had changed our minds I could understand if you stuck to your terms and conditions, but I just made a mistake.

I ask you please to…

We were scheduled on KLM as part of three part flight from Dallas to Moscow July 28 returning St. Petersburg to Dallas on August 10.

First two legs were Delta, then KLM as partner. Outgoing KLM, Amsterdam to Moscow, I was not on flight. When the supervisor who was called to the gate took my boarding pass she said, "Oh this is rubbish! This is Delta.

" We were told to stand aside that they must call Delta and didn't know if they would reach them to allow us to board or not. They called Delta and were put on hold. There was a lot of sighing and arm waving to just wait, they didn't know what would happen.

All this while the flight boarded. At the last minute, they talked to Delta, gave me a new boarding pass and we boarded leaving my luggage in Amsterdam to be delivered late afternoon the…

Booking code KKWDI Toronto to Inverness, U.K. and return This is my first experience flying with KLM. I fly to Europe 1-2 times per year. I was looking forward to my KLM experience. Let me outline what I did experience

First of all, I paid an economy comfort seat, and did NOT get it. I assume KLM used a different plane so the pre-assigned seat was not in that area. Different plane, different configuration. There was a 5hr30 min. connection wait in Amsterdam (o.k. I expected that) but when I got to the gate for the second lap of the journey, when it was time to board, we were told there was no cabin crew, the said 'stuck in traffic'. And so we waited for over half an hour before beginning to board, and that flight was approx. an hour late getting in to Inverness. My family checked when…

well i sent lot of mail my bag was tempered with travel from JHB to Panama on the 10th Aug ,and did discover on the 11th that my bag was broken into and stuff removed so on the 14th when i got to site i sent a mail and picture of bag broken into and materials that was removed from my bag along my travel i did ask in the mail to check where this incident happend but like now 20 days late still no reply

waiting for a urgent reply Errol Ellis

A member since 2009 884617900, currently a sliver card holder with over 90 flights around the world. Today I am writing to tell you that I will not use KLM again due the lack of care and attention that cost me a day’s business, but more importantly I witnessed and experienced appalling levels of communication and service that horrified me and other passengers from the Air France team.

• 27th July Dubai to Paris AF655 was delayed 2 hours • 27th July Paris AF474 delayed and then cancelled o Flight due to leave at 13:40, delayed to 4pm, then cancelled at 7pm o Not allowed to access baggage, assured that baggage would be secure and make the following flight, which it subsequently was left behind. o No provision for families, children were left discarded to sleep on an airport floor, no…

I filed a complaint re a cancelled flight from Bergen to Amsterdam. I have not received a response.

Note unless I do receive a response within 48 hours I shall institute litigation against KLM.

Edward Horn, Esq.

I came to United States on 12th December, 2015 to return 15th of January, 2016. I however called to cancel my return date to July 11, 2016. I was surprised when i recently called to effect the returning date and i was told i need to pay as high as $250 with some additional fees for staying above three months.

I was not told of any restriction and i never new KLM tickets are not valid for a year like others. Hope to hear from you soon.

On 5/23/2016 I was on flight KL 1386 from Kiev to Amsterdam. My booking code was 36L480. The flight was delayed, resulting in my missing the connecting flight to Atlanta in the USA. I received a very nice courteous email, apologizing for the missed connection. In the email it was stated that KLM would arrange transportation and a room for my forced stay of the night in Amsterdam. On the flight we were told that the Atlanta flight had been missed and that we needed to go to a transfer desk.

Upon arrival, I went to a transfer desk, but was informed that I specifically needed transfer desk number 4. Big place, but after a long walk I found the desired desk. Kiosks outside, with a helpful lady to put in my information. Result: printout telling me to see an agent. So I got in line with 24…

Had 4 drinks on long haul flight from durham teesvalley to jnb asked to wait another hour before having another one. On the way back no alcoholic drinks were offered on flight departed on the 24/03/2016 and returned on the 10/04/2015 to durham teesvalley.

Food was not fit to give to my dog,and working with in the NHS will be advising doctors. Nurses not to use KLM. I have flown with you on numerous times but never again.

Here is my complaint about the KLM corporate office. I purchased a ticket on the 27th Feb for Bangkok between the 7th April - 17th April on the website of Supersavers for 700EUR. When I checked the confirmation, I realized that I made a mistake with the date and I should have booked it on the 8th of April. At the time I realized it was 5 min after I purchased the ticket. Then I wanted to call the customer Service of Super savers who was actually closed at the weekend. I spoke with one of KLM agents Cisco on Saturday and he told me that there is a 24h cancellation policy and he put a note on the reservation that I called within 24h.

Today I called again Supersavers and they told me that they need KLM authorization to change the date (I don’t even want to cancel it, I just want to change…

On my outbound flight I was charged £38.30 at Glasgow airport for the excess baggage. My case weighed 9kg. It was very early in the morning and I was unwell so did not want to create a fuss, there was also a large queue behind me. I assumed I had not read the terms and agreements correctly. When I arrived in Madrid my luggage had been lost and was not returned to me until the Sunday afternoon.

24 hours without my personal belongings meant I had to buy new underwear, top and jeans totaling 40 euros. On my return flight I checked the weight of my suitcase and it was 9kg. I asked the KLM assistant at check in my baggage allowance to be advised it was up to 23kg! Also on both inbound and outbound flights there were a number of passengers with much larger and heavier bags than me! In summary I…

On the 7th of September, I was due to travel from Entebbe. I arrived at the airport an hour before take - off, there was no staff to talk to. was unable to travel on that day. , where I waited for more than an hour without service.

Eventually, a staff member appeared saying I was late. The staff were very unprofessional in dealing with the situation. there were other passengers due on the same flight. who were treated in a similar manner to mine. The staff advised that I attend the office in Kampala the following morning.

I was informed that I had cancelled my flight. this was not the case as I had checked in on line earlier that day. This resulted in me having to by another ticket costing me over $680. I strongly believe this was an unjust expense.

I want to take this matter further…

Had an email received cancelling flights from UK to JFK airport. difficult to contact customer services to rearrange flights. Once rearranged and a day of our holiday lost, we recieved another email telling us original flights were not cancelled after all.

We're unable to reinstate original flights. Luggage then vanished. A day into holidays it was difficult to even discover when luggage was going to be delivered, aside from within the next eight hours. Refused to call our mobile to arrange delivery as this was an international number, effectively meaning that we've now lost two days of our holidays and still no luggage.

I was travelling to Dubai and opted for KLM to be my choice of flight. I had the best journey. The crew were attentive, the meal service was high quality and very good. There were frequent rounds of water and juices between meals.

The legroom was spacious, seating was appropriate. Everything about KLM went well from check-in to arrival. I would definelty fly KLM again and would highly recommend people to use their services.