Kohl's

I took my 2 daughters summer clothes shopping.

First off, my oldest daughter is plus size & they had absolutely no clothes for her short of going to the womens department. 00 I swiped my Kohls charge card which I haven't used in probably a couple years. She says to me that my card will not work & has to get a manager, manager comes over & asks me if I have a newer card?

Well if I had a newer card I'm pretty sure I would have used it first, I tell him no, I have not received a new card. He then walks away from us & the cashier says just stares at me, I thought maybe the manager was coming back, that maybe he was getting me a credit form to fill out for a new card but he didn't come back.

I said ok, I guess I'll pay with a different card! I was shocked that they didn't take the time to…

I had a bad experience with customer service twice in the same store. I never felt so uncomfortable going in a store,. I will not be going back Madison East, Madison, WI. They said they would talk to the young lady and that was it.

I will shop online and that's it. I never go to that store again.

I was at the Ahwatukee store in Arizona on Sunday 03/15/15 to use my 30% coupon for three Easter baskets for my children after waiting in line for 16 minutes I was told I could not use my coupon for Easter baskets or on consumable products as of January 2015. I mention to the Manager that the coupon does not indicate this as an exclusions.

She said "sorry its our new policy". With no further consideration or concern about customer service satisfaction I was told "I could not use the coupon". I left without buying the baskets and left my useless coupon with the clerk.

" This made me even more frustrated that customer service does not even know the policies of coupons. So then I called the Corporate customer service and they also was not helpful they said its the discretion of the store…

I received a belt for Christmas my husband bought at Kohl's. He paid cash. The sticker price was $28. The belt had silver trim which after less than 10 times wearing the trim was coming off, poor quality merchandise. Took to Kohl's on Havana in Aurora, CO to exchange today. The same belt was not available in my size. Found a belt for $30 I liked and went to customer service. Was told without a receipt, which I didn't keep because I didn't expect it fall apart in 2 months I was told I could only receive a $6 credit even though the exact same belt is not on clearance and not selling fort that price. I was also told I could not pay the $2 difference, I had to get another $28 belt or settle for $6. I didn't like any of the $28 belts but took one anyway.

I asked if there was a 800 number I…

send an email to qualify for 100 dollar credit card but must answer a few simple questions? Too much personal information that I bailed out well before the end. Within minutes I was hammered with a slew of unwanted emails from companies based on the damn information your questionnaire required to complete the survey.

cancel my Kohl's card and I'll take my business to Walmart across the street.

Some guy even said we should call police, my daughter said you should so I can prove harrassment from this store. This happened in front of other customers so we do have witnesses to this horrible sterotyping. Something needs to be done about this store.!!!!

I shopped at the kohls store located in Port Chester, NY just about a week ago. There was a woman heavy set, with curly brown hair, glasses and dressed more on the masculine side standing by the fitting rooms yelling at one of the employees.

To start off this woman was not even wearing a name tag for me to get her by name.

Secondly, i was absolutely appalled by this disrespectful behavior. " I shop at your story frequently but after this incident i assure you, this will be my very last visit to your store. I have many friends and family members who i have informed about this incident who will no longer be returning to your store.

My niece who worked at kohls just last year said this woman's last name was Rivera and she worked as the store's loss prevention. Please do something about…

com) about two months ago. In that short period of time it started to sag and lose its shape even though I am a "lightweight," so to speak. I had charged the entire amount of the purchase on my VISA card as I've occasionally had problems using my Kohls charge card online.

" Of course I spent it!... but not ON the purchase of the mattress topper. I was not trying to scam the system in order to get "free" cash to spend at Kohls but, having been given the coupon i used it to buy a few rather useless items as it was time-limited, and so was I!

I didn't save the receipt for the items because I knew they couldn't be returned as they'd been "purchased" with a coupon. Seems to me since I bought the mattress topper in good faith and it failed as a product within a very short period of time, that…

I picked a number and stood waiting for over 20 minutes to purchase a gift card. When my number was picket the supervisor would not allow me to purchase the card un less I bought jewelry. There was no sign advising this when i got in line.

The woman ahead of me purchased an item outside of the dept with no issues. The red headed female supervisor was very rude to me and after i asked for the store manager she said FINE ring him up over there.

I then decided I WILL NEVER shop at Kohls again and neither will my wife or family. This was a horrible experience. And i will take my business elsewhere . I feel that the only way to get back at these big box stores is to complain and then never come back.

My purchases of gift cards was not small. I ended up,purchasing them from your competetor…

99. The Ad said, " reg. 99. 99 value! " I used the Kohl's Yes Pass (15% everything), which was good from August 9 through August 18. 99. 99 for the FREE carousel. When I questioned her, she got on the phone and checked with the department, and they told her that the carousel was not free.

If the Ad said that you will get a carousel with a purchase of that Keurig coffee-maker, why did the store attempt to charge me for it?? I ended up telling the cashier to take the carousel off of the sale, but I did buy the coffee-maker, nevertheless.

But I am not happy with the advertising of Kohl's - it is either false advertising, or confusing, at the very least. This is the second Keurig coffee-maker I've purchased from Kohl's in the last few years, but it will probably be my last. Terry L. Sturgeon

I am a regular Koh's shopper and I have never had any complaints. I received a gift certificate and went to the store in Doylestown Pa. i bought some clothing and paid for it and when I got to the car realized the girl at the register had charged me too much for one of the sweaters. I had bought two exactly alike. The sign above the sweaters said they had been reduced. This was not a clearance rack, but all items below were the same price. I went back in the store and went to the register, but was told I would need to go to customer service.

I waited for quite a while and when it was my turn the women asked me my problem and I told her I had bought two sweaters exactly the same, but they had been different colors. This very grouchy lady said just the one was on sale. I asked her if she…

I recently went into our local Kohl's to shop for a new dress for work. I found a very cute dress by Jessica H- something. The tag had the dress marked at $14 and somewhere between the rack and the dressing room, the tag fell off. When I approached a sales associate, she kindly helped me locate another dress. We found another one in the same color for $52 and then another for $12 but in a different color.

She took me to a cash register to contact a manager about assisting me purchase the dress I wanted for the same price. Both the sales associate and the cashier had to call the manager four times before she finally and very slowly, taking almost 15 minutes, made her way to the register. As we tried to explain the situation, she continually interrupted and rudely declared that they were…

I was shopping at Kohls on the eve of 3/30. The manager kept going around the store reminding the associated to get moving to avoid overtime. Then he kept announcing over the speaker to hurry and get in line. There was only 1 clerk and I was 4 back I'm line.

If he was going to be so insistent & get another clerk. Then he was going up and down repeatedly saying to hurry so everyone could get out of there and get be with their families.

All shoppers should have left their merchandise & walked out. Then he said he had an hours drive & wanted to get home to br withhis family. I'm a nurse- we work terrible hours & holidays.as do many other professionals. These things should have never been said in front of the customers. I don't want to know about his drive & have no pity…

I call Santa Clara Kohl store just now and they had me hold for one hour and never came back. I am checking an item SKU 92590760 see if they had in store.

First, they ask me to hold for so long and then hung up on me. I had to call back several times and they kept me holding. They told me that they send someone to the floor to check and never got back.

Time is almost an hour and they said they will get a manager to talk to me and still not hear back. What kinds of service is this? Is it take almost an hour to check something you have it or not. That is ridiculous.

Othere Kohl's service was so fast. The reason I am calling Santa Clara is because other Kohl told me the item I am looking has 4 qty. I have to hang up after one hour hold for nothing.

I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011. The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can't be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn't come off. He said he needed to void the entire order so that the 15% could be applied.

So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he…

I purchased an online order on Christmas Day, to take advantage of the sale. I also had $50 in kohls cash for the purchase. When my order didn't arrive, I contacted customer service. They told me that Fed Ex had lost it, and the $ would be credited back to my account in a couple of weeks.

I replied that I wanted my order, that most of the items were not available any longer. Customer service has told me to re-order the items (which aren't available, so I can't) and they'll "adjust the price"--which is not possible, since I can't order the items.

SO...I wasted my time on the Christmas sale, AND am out $50 in kohls cash. I wouldn't have bought some of the items that earned me the cash if I'd known I couldn't use it, so I've been doubly screwed.

I've asked them to track my package that Fed…

I just visited the Kohls in Plainville, CT and waited at least 10 minutes in a check out line with one customer because the cashier was slow and chatty with the other customer only to have her then misring my item, complete the checkout and tell me I had to now waste more of my time to go to the back of the store to return and repay my only item.

A complete waste of my time due to a lack of attention to her only job. I won't be back for awhile.

I bought two items and on one item I used Kohls cash but since I returted everything they did not refund the full amount back to me.

Secondly the Manager Larry was so dumb and unknowledgeable that he couldnt read the receipt to assist me it took him 45 min and then finally he gave me a number to BAHAMAS WInning LINE instead of Kohls Corporation. I am very mad and to them my money is joke and to do what ever they want.

I complained to the Corp office still waiting for the answer. They turned my money into Merchandise Credit, I will file a case with a complaint against Kohls if this is not resolved, why does the store took MY MONEY AND TURNED INTO A MERCHANDISE CREDIT, THE STUPID UNPROFESSIONAL MANAGER COULD NOT ASSIST ME.

I even asked for STORE MAMANGER he says to me that is who you are…

I bought over $150 worth of merchandise for my family for Christmas. I live where there is no Kohls for a good 3 hour drive. So of course I do most of my shopping online. Sometimes there are items that do not fit. So I was headed to the City, Provo Utah, so I decided that would be a good time to exchange my Kohls items that did not fit.

The Saturday after Christmas, I know is not a good time, but that is the only time I had until I don't know when. In the past I would take my kohls returns back and ask to give me instore credit and then shop around. No problems, EVER!!!!! This time was different. They told me that they changed their policy and I would loose my $10 Kohls cash if I did it that way.

So to not loose it the lady told me directly to go find something with the $40 tag price and…

Kohls makes it difficult for people to buy gifts for a registry online and have them shipped to them. Kohls makes whoever is registering fill out a shipping address when they register and this is where all the gifts go. If someone is having a shower don't you think they want to buy the gift and wrap it and give it to that person at the shower!!!

We have registered at several other places and their websites make it easy for people to chose where they want the gift shipped, so why kohls doesn't offer this option is ridiculous. But I guess we can expect this lack of customer service from the great company that treats people like they were idiots with their high mark ups and constant sales.

After submitting check for payment, the associate said he needed an authorization number to complete transaction. He was confused, saying he never had to do this again and asked another associate for help. She (claims to be manager) said they have too much check fraud and randomly check people out for fraud.

It took 20 minutes to complete. The associate made a phone call and kept spelling my name, saying my address, drivers number out loud several times in front of a long line of customers. I felt humiliated. The "manager" ignored my plight and when I told her how I felt, she ignored me (Jamie was her name) Then I had to give another piece of ID and had to watch the assoicate comparing my drivers license photo against my employee ID photo.

After leaving the store almost in tears, I…

just spent over an hour at kohls with my daughter shopping we had a large cart of things to buy. when I went to pay for it and was using my 30% coupon they mailed to my house they told me I had to put it on the kohls credit card.

well the card is in my husbads name and i didnt have it on me. I was trying to pay with cash money and the store wouldnt take it. I cant beleave that kohls would not take 115 dollas in CASH MONEY.

So they turned down a sale just because I wanted to pay with cash.

My daughters and I were in Kohls shopping. Holly, my youngest daughter had her one month old and her three year old daughter with her. The three year old was acting up pretty badly. My daughter became frustrated, she put back the clothes she was going to buy and put her daughter in the Kohl's stroller and set with the baby carrier on top. unfortunately she forgot a couple of boxes of jewely and walked out of the store.

She tried to explain to the store manager that she was just trying to get her three year old out of the store because of the way she was acting. She was told, he did not care, she was stealing and she was going to be arrested. He refuse to let her call anyone to come and get the kids and went so far as trying to take her phone from her.

She was told that this was his area…

I am at my wits end. Im pursuing taking kohls to court for harassment. I had a debt of a little over $400. Didn't pay on it for a while, so they sent the debt to collections. I have paid this debt in full to the collections agency it was sent to therefore resolving my debt.

This was paid off on 10/13/2012. Since then I still receive 8-12 phone calls a day harassing me over this. I have spoke with several different employees from the call centers and at the Vancouver, WA location, explained this debt is no longer owed, and yet im still being harassed.

It is now February 8th and I have received well over 1, 000 phone calls AFTER the debt had been paid. I have no idea what's the point of your call centers if you hire people that barely speak English and don't put in notes in your database…

I purchased a razor for my husband for Christmas on 12/8/12 plus 3 other items. My subtotal came to 232.96, I had a 20% coupon which brought my bill to 199.41. Because of what I spent I received 30 dollars khol's cash which had to be spent by that following Sunday.

My husband and I went back to buy some Christmas for our children and used the khols cash plus. Afterwards my husband said of something different he would like for Christmas so I took the razor for a return at my earliest convience. Upon the return the sales clerk took 20% off of the item even though there were 3 other items on the receipt because of the original coupon and then proceeded to remove 30 dollars off for the Khols cash we spent.

The razor cost 199.99 and I received a refund of 139.08. Basically Khol's made 60…

I went to return 4 pairs of jeans at Khol's in Hutchinson, KS that I purchased yesterday with a receipt, the store manager told me I didn't pay for 4 so I could exchange the 3 and purchase the 4th (again) I tried explaining to her I had not left the store knowing the cashier missed a pair or deleted them on accident.

She did not let me talk, she was very rude this inturn made me very upset, I told her shhhhhhhhh let me talk. She kept going being rude inferring that I had stolen a pair.... She then said out loud that she didn't give me a job because of this. ( I don't know this woman) in front of alot of Kohl's customers and her co workers she was yelling at me and over me.

She then to my surprise made a commet while cashing me our. "your such a BITCH" I knew I had to leave soon after…

I have tried for a year and a half to get my correct address put on my bill and advertising material coming from Kohls. Everything is being sent to my parents in Georgia when in fact I live in Illinois. I have been in your store to try and have this corrected multiple times. I have called customer service numerous times and nothing that I have done by calling has corrected the problem. I have also tried to get this corrected online. Nothing has worked to correct the problem!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My correct address is:

Jeremy Efrom 279 Acorn Drive, Streamwood Illinois 60107

on Sept. 27th I placed an online order with Kohls - which I have done many times. 8. 9, I call customer service. I was told that it went from Fedex to the Post office, where it was now - wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and

would not have ordered at all if it wasn't guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn't help much for today either! So now they have charged me but I still don't have my order.

I made my Kohl's payment by my credit card and the clerk charged my credit twice for the same sum of approximately $450. I spoke with several managers more than one dozen times over the past three weeks requesting a credit reimbursement to my card, but they create various excuses about why this doesn't occur--especially pressing me to leave the balance of my Kohl's card. Given the irresponsible behaviors of the management and their poor follow through I am proceeding to report Kohl's to the Better Business Bureau and the District Attorney's Office for unfair business practices.

On Jan.29, 2012 I went into a local Khols Department store to purchase an item that I seen in the Ad. I was instructed by a Sales Associated the item had to be purchased On Line only because of the size .The Sales Associated directed me to call Khols Customer Service online to place the order in the amount of $217.79. After giving the Sales Associate all my Personal Banking Credit/ Debit Card information in the event of placing the order on-line the order was decline. After looking over my bank account I've notice a Khols charge in the amount of $78.69 however that purchase was not made.

IÂ have contacted Khols customer service after researching the data they see where the order was place and decline. After giving the Card information they didn't see any purchases made at Khols with that…

At a hotel last weekend our vehicle along with 7 others in the parking lot were broken into. We had merchandise taken that was purchased on our Kohls charge as well as on American Express. While American Express offers a purchase protection plan free of charge and we our card is being credited, Kohls does not. Although the 5 representatives I spoke to at Kohls were all very nice, none could offer any type of compensation other that 30% off a re-purchase, which I often get anyway. When I was asked what I wanted and I suggested a gift card in any amount, I was told they could not do that.

I have been a MVC Kohls customer for 8 years. Because I love Kohls merchandise and prices, I will continue to shop at Kohls, but it will now be much less often. I was in your Kohls store located in Port…

I was told when I returned a coffee maker without a receipt, that corporate would have to send me a check. i asked for a store credit, they refused. Now after waiting almost two weeks, they send me a store credit. I already spent my cash because the Manager and the return lady said Corporate will be sending me a CHECK not a store credit,. I will never shop with Kohl's ever again.

I'm beyond mad. i was treated so poor by the lady from corporate returns, you would think I committed a crime. You advertise No questions asked on returns, what a joke, you should be sued. I spend so much money at Kohl's, not any more, I'm done, you lost a good customer.

How is it that now when you return a product, earned and then used the earned Kohls Cash from that purchase you do not get a credit for the amount you paid for the product. In the past it was that you would be offered a merchandise credit for the amount you paid for the product to use only in their store if Kohls cash was earned and

used, this would then mean you would be spending that same amount of money in a Kohls store therefore putting the money back into the store. They have many new policies that I along with many friends that shop there were unaware of and a little angry with these as well as surprised.

I sent my februarys payment early and kohls received it on Jan 28 and now they are saying I never payed my February bill and they put a late fee on my acct. I didn't know I was going to be penilized for making a payment to early.

They did it to me back in Oct. of last year also. I left it go that time . I'm not letting it go this time. How can they say I never sent it. I sent the Feb statement with my payment.

I called them and that is what they said. They will do nothing about it. Apparently they have a good system going to make themselves more money.

I went into the Fleming Island Kohl's in Florida zip code 32003 on 11/17/12. I was shopping around looking for a pair of white trousers, and I finally found them with no assistance of your employees. This was fine but then as I was looking for my size, I noticed there wasn't my size, but the mannequin had the trousers I needed in the correct size.

So I looked around for an employee to help me get the trousers off the mannequin. When I did finally find an employee, she stated that the size I needed wasn't the size on the mannequin and that I should get a larger size.

I found this very offensive and asked for a manager when the employee got the manager, she smirked and told the manager that I wanted the size off of the mannequin and that I actually needed a larger size, this is when both…

I returned a blouse to the NewPhiladelphia store today. It was a gift so I had no reciept. 00. I set out to do so. 00. 99 thinking maybe I could pay the balance. 00. She was sure I might find something in the silver jewelry. 00 items there.

It would be best if I found a Chaps items, but did not have to. 00. 00 pair of earrings. A 3rd…

37% tax. I had received $15 kohls cash since the item price was more than $50. I was told when I return the item, the kohls cash will b deducted from my total. 22, they reduced the initial tax that I paid by reducing the price of the item.

Customer service is not willing to refund the difference.

I ordered a queen size mattress and received a king instead. I called and reordered the mattress and scheduled a pickup for the incorrect one I received. I explicitly explained the mattress had been opened and that's how we became aware that it was the wrong size. I was repeatedly told that was not a problem and it could still be picked up.

When UPS came to pick it up, we were told they would not take it because it was not in a box. Now it is my responsibility to find a way to get it to the store and return it or buy a king size box to put it in (where would one even find a box that size, mattresses typically come in plastic anyway, not a box). I do not have a way to get it to a store so now I will have to rent a UHAUL.

I have never received such poor customer service in my life. I am…

Cancel my card cause I will never shop your store again. Just the way you handle your credit card customers when it concerns late payments is absurd. I made the biggest mistake in getting a credit card thru you. better off without your piddly card. 00. Boo.

I have never been harassed as I have been by a department store as I have with Kohl's. 20-30 calls a day. Dang shame I have to put my phone on silent or reject calls. My boss is so pleased that my phone rings all day long while I am at work.

So much for emergency calls only at work. 00 dollar credit account. Kiss my @ss Kohl's!

I was trying to look for a jacket at the newly remodeled Huber Heights OH store. Someone was sweeping and the sweeper noise was loud. You COULD get past that. I noticed the aisles were narrower in some areas than before. When the store first opened, the aisles were so tight, wheelchairs could not get around well. Then they fixed that problem and here it is again.

But the biggest complaint for me was to dodge the cords laying all over the floor. I tripped over one that had risen a little bit off the floor. There are no mirrors, so I went to find one. There it was on a post--but a large trash can about 5' high and loaded with cleaning stuff was in the way of the mirror.

I asked a lady if they HAD to clean during shopping hours. She said, " Yes, we keep the store very clean." When I…

I have been a long time customer and recently became a card member, I've even worked for kohl's in 08 but I was very upset when I went in today and the cashier told me I couldn't use my kohl's cash because it expired yesterday I would understand if it was week or even a few days expired but one day really is just ridiculous I don't always get to use my kohl's cash between the time give but

when I do get a chance to try to make it I would hate to be denied because of one day.

I returned 2 idems that I payed cash for why did i not get full price that i payed for them?I would like to have my lawyer look into this.This is not right.The idems where never worn and also tags still on them im pretty upset with your business!

Hi, I shoped at one of khol's stores in July and the lady at the desk told me if I open a credit card with Khols I could save 15% so I did. I then send them a money order for the amount I had purchaed my clothes and send it to the address I got from the girl in the store.

Since I paid it right away I thought that is the reason I never recieved a bill from them. A week ago I applied for mortgage and they told me I was rejected because I had not paid my Khol's credit card.

I called Khol's to find out they had charged me over $140 fees and intrest and never botherd to call or send me a bill. After talking with a superviser he admited that they send a bill and it was returned to them and never bothered to find out why.

He was not sure why they did not call my phone. After going back and…

Kohls was the number 1 store ever for customer satisfaction. My wife does a lot of shopping at Koels and we were always impressed by the attitude of all salespeople. Things have definitely changed. Koels must have a completely new policies.

They have gone from number one for cuStomer satisfaction, to last. For some reason coupons always get to us late, usually already expired by the tIme we get them. not anymore. Same with Koels "cash" if we were a few days late they would allow us to use it. Not anymore.

They have gone to always please the customer to rude and just average. Very disappointing !!!!

In early October 2012 I had noticed that the online payment scheduled with Kohls had not been processed. I called and was told by a Kohl's representative that if I paid the bill within the billing cycle, no report would be sent to the credit reporting agencies. I paid the bill, this was and is my only late payment situation for years.

Today I get a call from my banker telling me that Kohls reported a late payment and it has dropped my credit rating by 30 points. I called the Credit Card Customer Service Line 800-564-5740 to request that Kohls have this notation removed, I had to attempt to understand "Maurice" in El Salvador. He proceeded to tell me that it was NOT Kohls fault and there was nothing he could do. He stated that if Kohls had mailed my statement or notification that the…

When you purchase something at Kohls and use a discount and Kohls Cash, the store deducts the Kohls Cash first which minimizes the discount. So rather than receiving the whole Kohls Cash incentive, you only receive a percentage based on the other discount you used.

The Ann Arbor Michigan store never has merchandise in stock. I got ripped off of $20 in kohls cash on 9/28/2012 because the merchandise was not in stock, the kiosk was broken and the line for the phone there was backed up.

I had to make three seperate purchases on the same day , two were within 3 minutes of each other, one at the register and one by phone and the other one I placed online as soon as I returned home. 83 and did not get my Kohls cash because I was told it has to be one transaction.

Well, now I am being punished because your store doesnt have the merchandise in stock, the kiosk is broken and the line to place an order by phone is too long for me to wait again. I was told to take it all back and then rebuy it.

Well, by the time I drive there and suck up my gas, the Kohls…

I purchased a pair of Lee Jeans at your store in Auburn, Al. I wore them a couple of times but they seemed to be extra large for the size I purchased. Now I have purchased several Lee Jeans and paid top dollar for them before.

Well I happen to be in Newnan, Ga. and was at your store there. When I attempted to just swap the jeans the check out girls would not allow me to do so because she said they were not the same jeans and the ones that I picked out cost more.

Well they came off the same table that I had brought before down at Auburn. May I commend your store at Auburn Tiger Town, it is great. They really stand behind their product but Newman would not swat them for me, so I had to get a refund even though the pants were seconds.

Remember I am a loyal customer and paid my bill in a…

We wanted to exchange the ornament,but there were none there,so we just had no choice but to return it. We feel that to not give us back our Kohl's cash is kind of like a slap in the face because we returned a broken ornament.

Thank you for your time on this matter,Kathy Hall

We have been trying to buy products online - locked out of our account, could not get back in. All a nightmare, we could not complete a purchase we got an error. Tried to call them, on the phone for 50 minutes, in which universe does customer service keep you waiting for 50 minutes.

This is ridiculous, I will NEVER Shop here again. Cheap prices but the website performance, phone service - all BAD BAD..