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Kubota

1.5
41 complaints

Address

3401 Del Amo Blvd., Torrance, CA 90503

The majority of complaints center around poor dealer service quality, including unresponsive staff, long wait times, and unprofessional behavior. Secondary issues include parts availability problems causing extended downtime, warranty coverage disputes where dealers refuse responsibility, and premature equipment failures requiring expensive repairs.

Common Issues

42% (11)
dealerservicerude
23% (6)
partsorderedweeks
19% (5)
warrantynot coveredrefused
12% (3)
brokefailedengine
4% (1)
dentspaint peelingwrong parts

Complaints

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Ray

Jul 25, 2016
0

Estimate from Shreveport Tractor Shreveport La. Troubleshot engine and discovered lubrication failure. Tore engine down and determined from engine condition and failure history that there is a material defect in the engine block.

First trouble, engine noise with #1 cylinder@ 205 hrs. 11 second trouble internal failure of turbo @ 228 hrs. 80, Third trouble rings not sealing @290 hrs. 95. Dealer and Shop Superintendent relayed all problems were related to the MATERIAL DEFECT IN THE OIL GALLEY. 71. Estimate # ES1881

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Satti Reddy

Jul 12, 2016
0

I am from india i purchased my Kubota dc 68g combined harvester with number 100623, engine no. bfq0056, on 17 feb 2016 after 300 + work my machine track was torn out(cut) on 29 April 2016 it was inspected my Kubota authorities and told that they will replace with in one weak. Later after 2 months they told that it was our fault and because of our negligence the track was cut out. But I would kindly bring to ur notice Kubota machine was in paddy field and it was only 300 hours of work.

I have a warranty period of 600 hours & nearly 6 months of time. It was the fault of Kubota india authorities who were miss leading farmers under the name of quality they are trying to void warranty regulations with silly reasons. Note when we call to the call center the reply was we ourself cut the track I…

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Michael Ignacz

Jul 7, 2016
0

I have brought my tractor to Kubota Tractors in Woodstock, New Brunswick for service several times. Twice was for warranty work. Both times Mr. Don Picard told me when I was in his office over the past 2.5 years He has lied to me. The first time was when my Back Hoe broke down, he told me I was going to have to pay for it. The head mechanic told me I did not have to. The second time Mr. Picard informed me that I had to pay for a new engine which was covered by warranty. The head mechanic had given Mr. Picard a letter concerning the status of my tractor to be handed to me. He did not produce the letter when I arrived, and he lied to me for a second time. Ask the mechanics who work there what is going on.

Mr. Picard is under the impression that he is running that shop. I did not know that…

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Steve Shaw

Jul 2, 2016
0

My new 2008 L-5740 has front oil seal leak transmission. So I call Kubota at Groveport Ohio. Spoke with Jeff customer service rep and shared transmission front seal leaks.

Also shared the dealer who when I purchase from new. Dealer told me $3,000+ to make repairs. Jeff made it sound like Kubota would pay for repair. So, Jeff called the dealer then calls me back, look bring your tractor into dealer an when the repair is complete will only pay portion of repair bill.

Look minutes ago you said Kubota . Ask him how long he been working at with Kubota just one month. Kubota Corporation should be shame to put person on front end answering calls who changes there mind in five minutes.

Do you think I'm happy answer is no? Would I purchase another piece of equipment for Kubota. Dealers want…

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Ron Fox

Apr 20, 2016
0

I have had 4 Kubota GR1600 1 lasted 4 grass cutting seasons the next 2 machines lasted 3 grass cutting seasons but this last 1 did 2 seasons (500hours ). When we got it out for this new season within the first hour of work it went the same as the other the bearing in the transmission to the main drive shaft broke the same as my other 3 machines. The casing has to replaced at great expense i have used this machine on lawns only as it makes a nice smooth cut is this a common fault with this model.

I have had a lot of Kubota tractors diggers and have been very pleased with them. But this grass cutter is rubbish if 500 hours is all its good for people like me should be told its not for contractors. I do want to carry on using Kubota because because in my mind its the best grass cutter on the…

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Irvin Ware

Apr 20, 2016
0

I own a Kubota BX 2200 compact tractor. In the past 4 years I've had to have the water pump replaced 4 times. All work has been done by the dealer, Roork's Farm Supply, Elmer, NJ. I'm very dissatisfied that I've had to spend $2400 in the last 4 years on water pumps alone.

It's ridiculous to not get better service than that from brand new replacement water pumps. I had a new pump installed on 9/11/12, 8/22/13, 6/22/14, and the last one was replaced just last week (4/16). The cooling system is always kept at the proper lever of 50/50 antifreeze solution.

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Jenniferl Little

Apr 11, 2015
0

My husband called the kubota store on Clinton to ask a question. Regarding the pulley. They told that they will call back. No call back. Every since we bought the Kubota mower we have got the run around. I don't understand why.

This is a expensive item. We had a cable lose and the said the was so post to be. All we want is some question answered.

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Anonymous

Mar 30, 2015
0

Since I live in a place that snows during winters, the entire garden area needs to be cleaned up frequently. 0HP mow and believe me, the use of it is absolutely great. It is a great value for money. Not only snow, but also the lawn can be cleaned up and trimmed using Kubota.

I feel its the best product that I have used. Earlier I used a mower of another company but was not happy with the product. But Kubota was a good buy and worth the money. Would definelty suggest my neighbors to go for it too.

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