Lee's Famous Recipe Chicken logo

Lee's Famous Recipe Chicken

5.0
37 complaints

Address

8319 Vine Street, Cincinnati, OH 45216, Cincinnati, OH, 45216

With only 2 complaints available, one customer experienced significant pricing issues at the Muncie location, including unexpected upcharges for breast pieces and separate biscuit charges that weren't communicated clearly, leading to frustration with complaint resolution. The other complaint was actually positive feedback.

Common Issues

50% (0)
overchargedupchargedcharged separately
50% (0)
NOT stated on menunot toldspeaker
50% (0)
attempted to get matter resolvedbunch of bshad to leave
50% (0)
great

Complaints

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Patrice mcneal

Mar 8, 2024
0

I purchased a spicy chicken sandwich and all I could taste is salt I was tempted to take this sandwich all the way back to lee‘s chicken but I decided to remove the crust off the top and bottom and when I did the sandwich was just as salty without the crust

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Damon L Price Sr

Feb 27, 2024
0

I was overcharged for a three piece meal at your Muncie location. I attempted to get the matter resolved and was met with what boiled down to a bunch of bs. 50 because I wanted one of the three pieces to be a breast, which was NOT stated on the menu nor told to me at the speaker.

99 separately for the biscuit that came with the meal. I had to leave because I didn’t want to get angry or upset with anyone. How do we resolve this matter?

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Penny Carpenter

Feb 15, 2024
0

On 2/13 stopped at local Famous Recipe in Maysville Ky

Forts of all I never complain about my food even if it’s not great. But……

I got the worst chicken though could imagine Breasts were so dry you couldn’t even hardly bite off a piece. There was nothing left to bite into on legs except the skin they were so dried up. The thighs were no better. Needless to say I spent 32.00 for coleslaw and a pint of chicken gizzards. This has also happened to a coworker. I can’t see myself wasting hard earned money on such. Being you used to be such a great place to get chicken, I don’t know what has happened.

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Darlene Anders

Jan 22, 2024
0

I ordered a livers meal to go and when I got it home it was all dried out. The breading had fallen off of them they were so old.

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Patricia Copenhaver

Dec 4, 2023
0

I want the famous recipes Lee's Chicken on Scott Street in Covington Kentucky the chicken was hard the biscuit was hard like the food has been sitting out there all day and they serving it to people the chicken was horrible

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Tyrie Johnson

Aug 11, 2023
0

I want to know why are you guys charging us extra money for using our cards. If my food is a certain price it should be that no matter if it’s with cash or a card. You all are getting over on people for extra change and that’s not fair to the customers.

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Timothy Costigan

Jul 23, 2023
0

Back in mid-june, my wife and I ate at the Bellevue Kentucky Lees famous recipe...I got sick after eating the nasty chicken they gave us..then we told the district manager and he will not give me a refund and will not give me a gift card. Just wanna bring it to your attention. You're people are horrible.

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Jim

Jul 20, 2023
0

I worked for less in Delphos for Ryan's Hayes he sent my check to the wrong old account...so he wrote me a check a few days later I get a call saying he canceled the check behind my back BECAUSE I QUIT ....I need my 482.39$ it's been over a months they probably will defintly get by with robbing me out of almost 500 bucks.....it's gettin frustrating and they won't even talk to me

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Melissa R Lunsford

Jun 30, 2023
0

that's the dumbest thing I've ever Hurd I even showed them the photos of the food and the receipt and the emails . 74 I tried to upload the photos here but it won't let me Melissa Lunsford 6656 Montgomery Rd Cincinnati Ohio 45213

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Zelma Adams

Jun 28, 2023
0

The chicken was old, not fresh. The mac & cheese was overcooked, and the potatoes were old to not fresh.

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Teka

Jun 8, 2023
0

I was told to hear fresh gizzards they gave me a few fresh ones on top and some hard ones on the bottom they were old I called the people to let them know that I received mixed chicken the girl that showed me that she put the chicken in the box the kids that they were fresh but they was not they were mixed up a white dude came to the window and gave me the chicken the redhead girl took the order although they don't cost that much it was the poor service in which I received and

I will be glad to explore this your company to Facebook and any other multimedia companies so everybody I know to watch out for them because of scandalous and I don't want my money back but I need you to recognize it and talk to the people because I'm black and I don't have time for racist b******* and on top insult…

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Patricia Harriette Cribb-Baskin

May 24, 2023
0

We stopped to eat at the Campbell River, British Columbia Lee's for supper while on a road trip. The food was good and, initially, the service was good. But then, as we were still finishing our meal, the manager announced that the restaurant was closing in less then five minutes.

Five minutes later we were told we had to leave. I have never eaten in a restaurant where diners are told to pack up their almost finished meal and leave because the restaurant is closing. We hadn't beenplanning on lingering over a meal we had stopped for during a road trip, but we did not appreciate not being able to finish our dinner.

I appreciate staff wanting to end their shift on time, but this was sub-par customer service. I do not know if this incident accurately represents your company's policy on…

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Willie Thomas

May 19, 2023
0

Ordered my food in the drive thru went to the window then lady came To the window and said what u need very unprofessional as if I didn’t just order my food at the speaker the I told her the flock of wings She said we only have famous when I ordered spicy so after the I jus pulled off but I just had to say something because the manager said she didn’t know what was back there when I ordered but didn’t care are correct Her when she just said what I need like we buddy’s I never make complaints even though I had other bad experiences but

this one Really rub me the wrong way

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Terrance Flagg

Apr 29, 2023
0

I tried to places a pick up order on Wed April 26 at the lees in Norwood Cincinnati ohio. when I placed on the wed before . Owasso told they were busy. I stay 6 min away. When I got there they were not busy at all no line no one eating inside.

I would like to be Conversated. For the lie and for the inconvenience this was for my aunt who has surgery on her foot and didn't want to go anywhere. She had yo come along cause she was upset to and wanted to see also if they were busy and they were not

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Linda Groves

Apr 15, 2023
0

Bought 2 4pc dinner and order of small livers. When we got home(across town) each dinner had 2 thighs no leg. One dinner had no biscuit. And there was order of pot. wedges but no livers! I called the restaurant and explained what had happened.

I was told to drive back over and they would SELL me some livers. No apology for messing up the whole order. We have been steady customers for decades and have never been treated so poorly. Are you trying to chase us over to KFC?

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Raymond

Apr 14, 2023
0

Call 859 536 1147 for details. Receipt 4:39 pm employee BRI order register 1 (04/13/23) complained on phone at 5:21pm, cops called 8:45 =BAD food, lied to, witnessed drug deal, called for apology. ) Just thought you should no over Lee's have lost the business of me, my sister, brother in-law & 2 nephews. 00 in a month.

well when it was fresh.

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Pamela W Aman

Apr 9, 2023
0

4 and a 3pc. Chicken strip dinners, and the chicken was hard and dried out, made us all sick to our stomach with diarrhea. Called the fremont ohio Lee's the next day and I had asked for the manager and she had got on phone and said she could do nothing because I didn't call that day, I told her we couldn't so

I called today, she was very snotty and said she was owner, in which I don't believe. I then asked somebody has to be above you, and she said she was the top of Lee's Corp. I feel I am the customer and I don't deserve to be treated in that manner.

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kenneth Green

Apr 1, 2023
0

On 3/31/2023 I was served some of the worst cold,.old and dry chicken I've ever experienced in my 58 yrs of living. Check 308 @8:45pm served by a young black male with a afro. You must do better

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Luis

Mar 29, 2023
0

My complaint is that the store in the 200 hwy. Ocala (close to walmart) not find employees for work because your company has ridiculous practices. The store manager says that no one that not be the applicant can submit an hiring application in the store.

I tried to do from my wife and they say that my wife has to fill it out and come personal to the store to give to the store manager. Others stores accept my hiring application without she would be present.

That's one of the reason that you not find employees for work because your fussy process is not reasonable. My wife has a good potential for your company, but the manager tell the cashier employee that tell me that. She never talk with me.

But now I not need you because I hire to other companies. Thanks you for heard me about your…

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Kathy Fairchild

Mar 27, 2023
0

My family visited the lees Huber heights ohio location and ordered the family chicken strip meal. We ended up with bone in chicken rather than strips. The mashed potatoes were very runny snd inedible with the gravy. The biscuits were overdone snd throat meal was packaged in a very haphazard way with mashed potatoes all over the boxes.

This was very disappointing and we will not be visiting again anytime soon. We love lees chicken and my entire family was upset

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Jody Hayes

Mar 13, 2023
0

I went to order my food at the glenway Avenue location I’m sitting at the speaker waiting on someone to greet me. No one says anything I sit there for a couple minutes then I finally start saying hello to get someone’s attention and still no one answers me so I say hello again and

a young lady comes over the speaker and proceeds to yell at me in an aggressive, very rude manner. There was one car in front of me, so they weren’t busy. This is the second time I went to lease and ended up leaving because of the rude customer service

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Hazel Nett

Mar 13, 2023
0

I'm sorry I don't have a complaint. I actually want to say out of all the chicken restaurants I've ever been in yours is the cleanest I've ever seen. It doesn't matter which one I go in rather it be out of town or any of them in my home town your is the cleanest.

I have to say if I see a clean restaurant that means your food and your works are also clean and their uniforms are clean also. You all have a fantastic day.

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Orlando Smith

Mar 9, 2023
0

I tried to submit a picture of the chicken it wouldn't go through and I tried to send my complaint it backed out from the page what should I do? I ordered two three piece meals Wednesday specials and the chicken actually was so dry four breasts a leg and a wing I like thighs no one ever told me that they were out of thighs or that when I get home that by chicken was going to be extra dry and like it's been setting out very disappointed customer may I please get a compensation for my meals

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Darci Tucker

Mar 5, 2023
0

I ordered a 16 pc strip meal snd 2 sides were green beans, 2 mashed potatoes and 8 buscuits. I got bone in chicken that I don't eat. I called the store and the employees were very rude, would not replace my meal, and I was hung up on.

I eat at lees chicken at least twice a month and have never been treated as rudely as the people, manager and another employee in my life. Lees is my favorite chicken and I always order the strips. We are faiyhfully Lees Chicken Customers and it has upset me to the point that I am thinking about not eating chicken out any more and will never go to that syore agai..

I don't think that any customers should be treated the way I was treated in the store or on the phone. Can you rectify this situation for me? I would truly appreciate it. Thank you. Darci Tucker.…

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Ed

Mar 4, 2023
0

Ocala Florida location. Bad service long wait disgusting area

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Pamela Brice

Feb 16, 2023
0

I ordered a 2 piece leg dinner. One of the legs were undercooked. That's a law suit waiting to happen, serving customers raw chicken. When I tried calling the store,the phone was off the hook. I think this store needs to close down cause the food is terrible.

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Jeanette king

Feb 8, 2023
0

couldn't hardly find any chicken at all. call ended. I tried a corp# of 513 area code and that person said it wasn't corp ofc. What's deal, I feel very cheated and would like some kind of compensation.

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Virginia Lightfoot

Feb 7, 2023
0

We bought the 12 piece family meal we wanted half original and half spicy they said they didn't have spicy so we were okay with just buying the original and we also ordered a thing of gizzards and a large potato wedge. When we got home we had no biscuits that was supposed to come with the meal we got two mashed potatoes only one gravy and the potato wedges were soggy the box that they came in was ripping apart and our chicken was totally nasty.

Now I know we got there at 8:00 15 I think something ate something and they close soon but that was totally ridiculous that our food was so nasty just because I didn't want to cook more that's why they told us we couldn't get spicy. We could not even eat our meal and we had kids that would only eat the wedges and the biscuits and wouldn't touch…

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Precious Lundy

Feb 2, 2023
0

I went through the drive thru and I ordered a three piece chicken tenders spicy with potatoes wedges and coleslaw, also a three piece chicken dinner with Mac and cheese and coleslaw, well the chicken was cold along with the chicken tenders, I call to let the manager know the problem.

I was told to bring the meals back but I couldn’t bring back right away due to I was on lunch break, a 30 minute break which I set a the drive thru window half of my break so i couldn’t enjoy my lunch because I set at the window so long to get cold food, which I’m not complaining about the wait but the food was cold which I thought that the meals would’ve been fresh and hot.

The reason for this complaint is that I wasn’t taking care of and the manager told me to bring back food tomorrow which that doesn’t…

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Melissa Bolger

Jan 9, 2023
0

99 the 3 strips meal with 2 sides and a biscuit . I ordered that the regular style along with 8 adiotional straps also regular and 4 biscuits . It was a to go order I went into the store and personally ordered it .

wr sat down to eat it and upon tasting and proceeding to try to eat it we found it was the spicy strip it was to late to call about it so I called today to complain and the manager u spoke with at the time Edward was abrupt and rude and said all that could be replaced since we could not eat it ws what we didn't eat?

00and a very upset stomach from eating to spicy of food which was not was ordered the food that was not eaten at home was thrown away by us because we have never encountered this type of practice any where wr have eaten whether there or at home. Just to let you…

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Mary ann

Dec 21, 2022
0

Was so disappointed the new manager fired the best cashier.shevhas worked there along time.we won't be back and I know of a few others who won't be going back.maybe you should talk to.other employees and check out that manager.

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Jane Sherwood

Dec 9, 2022
0

Charged $12 for dried up tenders and old wedges. They had no mashed potatoes or coleslaw. Staff was rude. Will never eat there again. Location: Morehead, Kentucky.

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Nicole bishop

Dec 1, 2022
0

I went through the drive-through to get a cup of dippers and a side of potato wedges. I handed the cashier $100 bill. She told me to go to the gas station to get change and come back. So I go in to speak to the manager to try to get my order and he brings me up for the wrong thing and the cashier from the drive-through continues to get smart and I ask her.

Why are you taking my food back there cause I didn’t trust it and she was very very rude.

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Julie Vanskyock

Oct 15, 2022
0

I ordered a chicken breast meal and they have me the wrong stuff and ordered a liver and gizzard meal and they were hard as a rock, and a kids meal that was also bad, all three meals were awful.

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Marilyn Doneff

Sep 1, 2022
0

I receive your Lee's Chicken coupons in the mail. Yesterday I tried to use one of them at my local Lee's in Granite city, il When I advised that I had a coupon and placed my order. They refused to honor the coupon. 00 higher than coupon. So I left. So what gives?

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Doug

Aug 31, 2022
0

Went thu drive thru, had mobil coupon, showed it to lady who later said she was the manager, she asked me if it was a screen shot, I said yes and could pull up the actual e mail if she would like, she said no that's ok but that i couldn't use that coupon again, i said that I know that i wouldn't do that and

told her i not like that, she seemed to get an attitude with my response and closed the window. She then after a few min asked me to pull up so i did thinking my food wasn't ready. waited another min and decided to go in and get my food.

The same lady at the window said she's not serving me, I was shocked and asked why, she said I had an attitude. really? she had the attitude not me. I asked her why she asked me to pull up without telling me i wasn't getting my food and if she was…

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Dawn Marsh

Aug 21, 2022
0

On Sunday 8/21/22 @ aprox 3:30pm I ordered a 8 pc chicken dinner from the Huber Hights location. I ask for my 8 pieces to be 2 breast, 2 Thighs, and 4 lags no wings. Paid for the meal and waited.

When I received my order I as always checked to make sure everything was correct when I seen that I did not receive the 4 legs and did have the wings . I went back to counter and let them know that the peices was not correct and was very rudely told they could not change the order i got what I was getting.

I told them that it was not how it was ordered and the young man that took order also told them he did not ring order in right and still was told it did not matter. They were not going to change anything there was nothing they would do.

I order from lees anywhere from 3 to 5 times a week and…

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Karen A Dowell

Aug 21, 2022
0

49 via the drive thru window. When I got home with my food 9 of the strips were hard, tough and leathery. I made several calls to the business # 937-836-7905 and reached a phone recording that says you cannot leave a message this voice mail box is not set up.

Later in the evening I called and reached a person, I ask for the manager but was not given to the manager that was acknowledged. I felt like there was a lot of attitude because I called. I hope you can retract this call and listen, I called at 8:26pm.

I was told I could bring the remaining pieces back and the manager would decide whether or not they would replace. Unfortunately, the face to face meeting was received with as much attitude as the phone conversation. I am disappointed with the entire event of the day.

The service has…

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Marilyn

Aug 5, 2022
0

The person that we placed our with at drive through was horrible. She was unkind & snappy! Her attitude was unbelievable! Perhaps she should work in the background, not with the public!!!!

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Casandra Jones

Jul 23, 2022
0

I am a worker at lee's and I have been fired and I feel it was extremely wrong. I would like for someone to contact me please about this I wasn't given a straight answer to why I was fired nor was there a real reason if someone can reach out to me via phone call at (352)5122569 it will be greatly appreciated

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Tiffany church

Jul 20, 2022
0

Went through drive thru and ordered the 20 piece chicken bucket meal. It comes with 5 sides and 10 biscuits. I was told there would be a 10 minute wait on biscuits, ok no problem. Get home and low and behold there was only 3 sides.

Called to let them know and they stated they would write my name down with the missing sides and I can come back and pick them up. So I drove all the way back across town,in bumper to bumper traffic with no ac.

Get my sides and was not offered anything additional for their mess up.

Finally got home to eat my cold dinner and go to bite into a biscuit and it wasn't even cooked all the way. This was the first time I had Lee's and will continue to take my business to KFC instead.

I'm very disappointed as they weren't even packed nor busy at the time of initial…

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Bonnie Paige

Jul 12, 2022
0

PURCHASED 4 PIECE SNACK MEAL ON JULY 11 AT THE 404 W. STATE BLVD LOCATION! ORIGINAL, 2 WINGS & 2 LEGS!! I SPECIALLY ASKED FOR FRESH FRIED CHICKEN, NOT ONE OR TWO DAY OLD CHICKEN! THAT'S WHAT I RECEIVED! NOTHING FRESH, NOT EVEN THE BISCUIT!

50 FOR MY MEAL THAT WAS NOT FRESH!! THE CHICKEN BONES HAD TURNED BLACK AND IT WAS NOT CRISPY AT ALL!! I HAD PURCHASED MY SUNDAY DINNER THE DAY BEFORE AND IT WAS VERY ENJOYABLE! I DIDN'T REALIZE THAT LEFTOVERS WERE SOLD TO THE CUSTOMERS!! 50!!

I DO HAVE THE RECIPE!! I WOULD LIKE TO BE REIMBURSED THE FUNDS I PAID OR A COUPON FOR A FREE DINNER!! THANK YOU KINDLY!!

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John chandler

Jul 5, 2022
0

I was at Lee's on westnedge in portage on Tuesday 7/5/22 and they asked me to pull ahead for my order and took my number so they could call when my order was ready I waited 30 minutes before I went back in and they offered nothing for my wait ! I am highly disappointed in this service and store I will think twice before returning to this store.

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Crystal

Jul 5, 2022
0

Cook standing outside in a tank top smoking then having to wait on him to come back in to cook food. Hopefully he washed his hands. Only had drive thru open couldn’t go inside. Then when placing order was out or said didn’t have today of 4 out of 8 items I wanted.

Got fed up and left. Was a $50 dollar order.

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Doreen Reames

Jun 13, 2022
0

We have been a customer at Lee’s Chicken on State Road 200 in Ocala, FL for years now because we love(d) it that much.

We know with the pandemic, the supply shortage and inflation you had to increase the price of chicken strips. That’s not the issue. The past two visit, within the past two weeks, has been a disappointment. You must have changed suppliers or something. The strips have shrunk to half the size and are very crunchy or over cooked being the size.

Yesterday was my birthday and my daughter asked what I wanted to eat. I was in the mood for your chicken, thinking the past visit must have been just a fluke. Needless to say, another disappointment. I don’t know if you have received other complaints, but you need to change it back to the way it was.

PLEASE change it back! I don’t…

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Darryl I Pate

Jun 10, 2022
0

In the drive thru line i waited ten minutes and never got a response,two cars in front of me nobody behind me,now I got cars behind me, so I. drive to the window,he told me to get at the in of the line,he lie and said he responded,no didn't I had no phone or music on,I don't like being lie to,all he say I will be with you in a second, some type of response.6-9-22 about 8:10

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Debra Martin

Apr 25, 2022
0

Yesterday picked up dinner at the location on West Florrisant in Ferguson MO. My order wasn't as requested instead of 2 original receipe legs and 1 wing they gave me two soggy thighs and a burnt biscuit. And when I say burnt it was totally black.

Needless to say the meal was thrown away and I will never purchase any food from that location again

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Terry harris

Apr 14, 2022
0

Went through drive thru in Sanford Florida and placed my order. After going to window to pay, I asked the lady how many drink I had on my order. The lady got real snappy and started telling that on her menu there’s only snacks, meal or combos and I was telling her what pieces chicken I wanted and you can’t order this way.

I remind you that I was just there the day before and had no problem placing my order. I then told her to just add a drink and four pies and then she started getting smart mouth and very annoying.

I then asked for a supervisor to handle the situation, why did I do that, she really got snappy so I told her that I wanted a refund and didn’t want any of the order. She didn’t want to get a supervisor and didn’t want to refund my money.

Finally she snatched my card and…