Lenovo

I purchased 3 computers for our company, all the same new 2019. March of 2020 my computer stopped working - motherboard crapped out. Shipped it in and was told can’t get parts, don’t know when or if it will return.

Well months later comes back in the mail- worked ok but always had problem of any updates thru the past 2 years. Windows 11 comes and once again no way to update. Decided to see a local computer specialist and found out in my 6 month old computer they replaced the motherboard with a 10 year outdated motherboard and felt that was sufficient.

Had I known that at the time I would have never accepted it. I called today and basically getting the runaround - it’s out of warranty and old, nothing we can do. How about when it was under warranty why didn’t you replace it with a new…

HORRIBLE!!!!!! CUSTOMER SERVICE!!!!!!! I placed an order and it was 'waiting to be shipped' for a while. I asked about it on Lenovo's facebook page and was told to DM them if it didn't show up on the ETA date.

I did and all I was told was to check the status myself on the website. ) THEN... THEN THIS IDIOT Wilson replies to my PUBLIC COMMENTS ON FACEBOOK with my order, my EMAIL ADDRESS AND PHONE NUMBER!!!! LIKE OMG THERE ARE 6 MILLION PEOPLE FOLLOWING THIS PAGE!!!!

MY PERSONAL INFO WAS POSTED PUBLICLY ON LENOVO'S FACEBOOK PAGE!!!!!! THEN!! He DM'S me and tells me sorry, to delete his reply, like I have control over what someone else posted on facebook. Obviously I cancelled my order but what a bunch of IDIOTS

Dear customer service representatives:

I have a Lenovo X1 with following product information:

Product Number / Description / Serial Number: 20XW00FSUS NB TP X1 Carbon G9 I7 16G 1T 11P MJ0G7K03 Service Order Number: 4007168590

The product was purchased on 2/7/2022. It become instable in power charging, on and off randomly since February 2023. Eventually it stopped working in early March, 2023. I contacted the Lenovo technical support center and returned the product for estimate. I got the quote for repair $1,267.80 because I am a couple of weeks out of warranty window. This is almost the total price of the original laptop and outrages.

There is an known Lenovo problem in power charging system. Lenovo even has a warming of the defect. I ask Lenovo to honor your reputation as premium…

Service #4006969467 Product FDEK000HUS Touch screen was not working sent tech with new screen. He said everything was now working. Next day noticed touch screen not working. I think they sent screen without touch screen capability. Called Lenovo assigned teck Lirona Bekteski # 347 301 4285 scheduled appointment Friday Feb 17.

She called said computer too heavy was shipping. One hour later computer arrived, called Lirona she said booked for day. She said would call Monday No call from her on Monday I left two messages no return call. Today I called her twice left messages no return call.

At 3:45 called Lenovo got James. I said I wanted a new tech He said someone would call me tonight to change tech and a tech should be here tomorrow. I think you can see poor service. Waiting.

I have a Thinkpad X1 Carbon Gen 9. The Power Adapter so longer functions. I have Premiere Support. I opened a ticked to have the adapter replace on 1/31/2023. It is now 2/7/2023 and still have not received the replacement adapter. Lenovo claims its Fedex's fault, and I can't get to speak with anyone at Fedex. Absolutely the worst Customer Support I have experienced. I've now been without an adapter for a week, and can't use the laptop due to the battery being completely discharged. Still no resolution.

I received an email about the case being escalated, and now have to wait another 3-5 business days for someone to do something: _____________________________________________________________________________ Hello Murray,

I have created case #Comp-0000161870 for your escalation. A Case…

I got suckered into buying a Lenovo product--ear buds. I then couldn't read the stupid manual for this smart product because the print was too small. I tried to magnification but that didn't work well. I then tried their stupid web site which helped even less.

I then tried the customer 'service' route that led me around in circles. I then ran out of options and gave up, If this is the future of buying online products from large companies I will be much more cautious in future dealings.

Spent about 2 hours on the phone to get a simple price match processed two days after I ordered the item from their own website, and still couldn't get it processed. This should take 5 minutes. Their own price dropped by 10% over two days on their website, and I ordered the intital item from their website.

Mind you I called them HOPING to save them money and the world gas from having to return the item they sent me and have a new one come at a lower price. They advertise a simple 30 day price match and protection, but I'm convinced they put complete idiots in place to process it to limit people using that protection.

Eventually had to hang up on the CS person after waiting 40 minutes to talk to them and a Jyoti Sharma putting me on hold 5-10 times over the next 50-60 minutes, rarely ever…

Iam not getting mobile data in my Lenova tablet.there is no sim service.there is no service centre near me.please replace the product.

on order #4641996560 placed on 12/31/2022 - there was one charge to my BofA debit card the laptop shipped on 01/03/2023, then Lenovo charged once again for a total of $6,600 - initial charge is approx. $3,300

I contacted Lenovo customer service 5 times and the person, usually at a call center in India promised to get the double charge reversed. - they never followed through. tomorrow, 01/13/2023, I will check again, and if I don't see the money back in my account, I will be forced to file a claim through BofA to recover funds - this would take a very ;omg time, up to 60 days.

I would prefer that you reverse the charge

UPS Tracking # 1Z9918AW3917467525 Order #: 4641830708

What the F*@(#k...is going on…..???

1st attempt – Thursday (12/8/2022) - (I wasn’t home) didn’t know signature required

2nd attempt – Friday (12/9/2022) – email confirmed delivery time: (12:45pm – 2:45pm)

*** I took 2 hrs off just to be at home @ 12pm and found out through calling UPS and CSR told me the delivery schedule had changed to (1:45pm – 4:45pm). I waited till 2pm and left to work.

*** I, again, left work early, to be home @ 3:40pm and NO notice of missing delivery.

*** I checked the delivery schedule and it changed to delivered by 9PM.

*** Again, the delivery schedule had changed (What the F@*#*K...).

*** I waited all night and NO F@(#*(k...ING ….DELIVERY by 9PM.

*** Its’Friday night…AS#*@((((HOLE…I didn’t going out…

Purchased 10 Lenovo 330S-15iKB for my customer base and have received almost all of them back with bad motherboards and cannot get any service on these models from Lenovo. We are a small computer service company and this is a major loss for us as we were the ones that had to make a resale a a discount to keep our customers happy.

I have two Lenovos. The screen randomly cracked on one with no accidental damage. I take perfect care of it and did not drop or bump it at all. I called while under warranty and they would not repair. On the other one, the hinge froze just when out of warranty and they would do nothing.

They offered to sell me an extended warranty but I cannot use it for this problem.

Have not had use of my computer in 4 wks! I had to drop my class that I paid for . support people hung up lied and were not very kind! Technician had an appt from 1-5! Never called or showed up!!

I'm so disappointed I don't know what to do! I was trying to find a job since I'm raising my two grandchildren I have missed all this time in trying to secure a job! I need help!!!

It's 3wks since my laptop died!! I have been through pure hell trying to resolve the issue. 00 for! I have been lied to hung up on treated pretty poorly! I need to speak with a person! Technician was supposed to come to my house between 1 and 5 . no show no call!!! Do disappointed. Please help me!!! Linda Cotton 864-328-7655

I bought a new Yoga 6 on Sept 9th. It was delivered Sept 13th, unfortunatly 4 hours after I left the company for 6 weeks. Once I returned Oct 25th, I was excited started up my computer and was not able to access the internet, I've called multiple times and have sat on hold and been sent from department to department with not luck.

Ive been told the issue is not a hardware issue but a software issue and that I will have to pay $69 for support when I've not even been able to use this computer!

I am being charged $19.95 per month for extended software support, however, Lenovo no longer answers their telephones and there is no way to get through to an actual person to find out what is happening. I guess they are charging me for a non-existent service!

I've made an online purchase of a Lenovo laptop. When I received the invoice the document refered a VAT Registration Number that was not the one I have inserted. In fact the number on the invoice is a number that I cannot recognize (it's not mine).

I've asked Lenovo for the correct invoice document but they've said that it is not possible to correct the invoice. I need the VAT Number on the invoice because of tax purposes and with this invoice I cannot prove the purchase!

I've never seen anything like this.

I purchased a pricey Lenovo Yoga 9 14ITL5 (PF3E51YC) back in May. In the past week my left channel speaker is so distorted nothing can be heard. To say I'm very disappointed in Lenovo quality is an understatement.

I upgraded my warranty to on-site support because shipping my laptop off somewhere is not an option for me. I upgraded my warranty before creating a case on the issue but I created a case before Lenovo finished processing the upgrade and will not honor an on-site repair.

My expectations on purchasing a quality laptop and the support afterwards from Lenovo are very far from being met.

Sent a laptop for repair. Still under their "top tier" warranty. They had the laptop for five weeks, and then suddenly it was returned. No note, nothing fixed, keyboard still damaged. They never made an attempt to reach out and let me know how much it would have cost to fix it.

I will never buy Lenovo again. This is the third time I've had a problem with them.

I purchased a yoga 9-14itl5 laptop type 83bg in June of this year. Product number PF3KZWJW. It has never worked satisfactorly. Four service calls and one onsite service support. Several reinstall of windows. We have now scheduled to ship the computer to support for additional evaluation. The first issue with the microphone was resolved but it is still overheating.

All the technicians have been very helpful - but I still cannot use this computer all day for business.

I would like tio request that I return this computer for a different Lenovo model.

Please help

Poor customer service, sent my unit back for repair while it was still under factory warranty, only to have the same problem occur, had to then purchase a Premium Care warranty now I am told to wait 30 days before someone will come out to repair this reoccurring problem.

Received a yoga2idea pad. SN PF20TPSE for retirement gift January 2021. Right side hinge broke April 2022contacted Lenovo. And was told 3 months out or warranty. But could purchase extended did that and waited 17 days recalled was told that.

Lenovo would not repair got my money returned for warranty. I have been to 2 repair guys and was told hinge screw was to tight caused the problem. Cost of repair is to high. Looking for some help. Please call or email me.

Maybe you can repair for a reasonable cost. Joe Scungio. 508-570-6772.

Have Lenovo Yoga A940-271CB All-in-One. Broke

while on line 1 year & 3 months after got so could

not back up. Cost over $2000+. They use WWTS(World

Wide Tech (Services) for repairs as does HB & Dell.

Terrible Premium Service. 1st one came didn't know

how to fix Lenovo Yoga All-in-one. Took a razor

blade tool went all around touch screen & left huge

scrathes & blobs on 27" screen. Left without

fixing & left huge box & heavy replacement screen.

3 weeks ago. Called Lenovo & WWTS to take away for

weeks. Still here. I am 79 & disabled & cannot

pack extremely heavy All-in-one 2 return & no way

to deliver 2 FexEx. I been through 5 WWTS repair

people who have failed to fix & have lied about

completing service or coming.

Dear sir,

My Lenovo IDEAL desktop (Model: A340-24ICK, SN: MP1NAZAT) has been down for almost 1 month. Your EXCELLENT service team has initially sent an engineer to change the motherboard & RAM but the very next day, the same issue appeared again. I have to contact your customer service to request for another engineer to attend to it again. This time, the engineer change the SSD and issue was unresolved too. Worse still, the service job was so lousy that my CD-ROM found with door jammed, monitor screen jutted out almost got my finger cut and the touch screen is no more working. I have since request through your customer service but the 3rd engineer message me on 3 June 2022 for more technical detail which I cannot provide as I am a layman. I can only tell him that the desktop cannot starts…

I am a High School Tech Director. We purchased 41 Lenovo Thinkpad E15s last June 2021. Immediately, we noticed that the devices were running at 95-100% Disc/CPU useage, making them very sluggish and/or inoperable. We contacted support who sent a tech out and he replaced the (SSD) hard drive on one device. All was good.

We notified support, expecting the rest of the devices to be repaired. Instead, they insisted on performing remote tests, re-imaging that resulted in absolutely nothing. In January, upon their request, we sent in a devive for evaluation. Since then, there has been next to no contact from them, unless we urge them for an update.

" In the meantime, we have 30+ teachers unable to perform their jobs due to their new inoperable devices. We paid for premier support and have…

I purchased the IdeaPad L340 from Office Depot during the pandemic, as it was the only model left in stock. And it's never worked from the get-go. After 4mos. it all but died on me. Basically went completely unresponsive, regardless now many reboots I did. Slower than snot.

I'd basically bought a lemon. But Geek Squad was unavailable because of the pandemic. So I ended up having to shelve it, due to no tech support. Some time later I visited Lenovo warranty site a few times, to extend it (I was good for another 2-3 months) but the website was horribly unresponsive.

Only an idiot BOT available, that was no help. Each Support tab I clicked on, only asked me to sign in - again! I visited a few of the forums including Reddit, to discover this was a very common issue, with the Lenovo company.…

After 3 failed attempts to fix my problem 2 at my home and 1 at the depot Upper management told me I needed to send in one more time. I put the computer in the box sent to me, put on the label and fed x it on Feb 26.

As of today they cannot find it!! All my attempts to call with promised returned calls have not happened. I have spend many hours on this-no return calls Please call me 530-524-6769 case number 4003319302. I fell cheated and lied to

I purchased a Lenovo Ideapad 3 in October 2021 and it keeps rebooting on it own in different applications. I tried going through customer service, but got nowhere. I paid nearly $600 dollars for this laptop and am totally dissatisfied with it.

I had heard from other people that had bought their laptops from Lenovo and they said they were one of the best on the market. In my case, I would not recommend Lenovo to anyone. High price, poor operation, no service.

I got a windows notification about an important update to my device. it was a BIOS update it was downloaded and attempted to install. the device turned off and got stuck on Lenovo red logo screen for hours. I left the device on overnight in order to finish the update. At the other day the screen was black and a tried to turn on the device with no response. I called the support and we tried all steps to reset if and make it boot again but nothing we tried made it back to life. A Lenovo authorized inspected the device and the feedback is the my BIOS was corrupted and id be charged for repair. My device was working just fine and now Lenovo just left on dark.

It occurred on: 2/03/2022

Bring my device back to life once the update that you launched caused this issue.

I purchased a Lenovo Y5070 laptop, considering that it is a large and specialized company. During use, I noticed a very slow device, and I took all possible measures to solve the problem. I contacted customer service via messenger through the official Lenovo page, and they tried to help me more It took an hour to solve the problem, but all these attempts failed and did not bring any positive results....

Therefore, I submitted a complaint to the Lenovo customer service via e-mail, and a senior official responded to me that the Lenovo devices have a shelf life of only 5 years and that the laptop Top is out of warranty. And the question here is, do Lenovo laptops really only have a shelf life of 5 years, and why did you not tell me the expiration date of the device when buying it....

I am…

I tried (and am still trying) to purchase a new Lenovo computer. I went through your online system as well as several agents to make this happen. I was prequalified for Lenovo financing for up to $1500. My order amount was less than that.

After qualifing and getting a quote that allowed me to try and place the order I was stopped at the Sycrony bank's end because it told me it did not recognize my account. After spending 8 hours between Lenovo agents trying to help me and Sycrony bank management I ended up not being able to buy from you at this time.

I was told that I was approved for a Lenovo credit card which will get to me in 7 to 9 business days and can then place my order because I will have the CVC code on the back of the card which no one (NO ONE) can give me now. I wanted the new…

I have contacted Lenovo customer care service 12-15 times, but they do not resolve my issue even, I even want to talk with a supervisor, but they do not want me to talk with the supervisor, every time I call them, they do not instruct me what to do with my problems, I have the experience to use high-end gaming pc almost 14 years, but they think I am an idiot.

A customer service rep (Malvin) completely ignored my messages and the chat was closed without any explanation why.

Then restarted my chat with another customer service rep and there were no issues whatsoever. I guess my rep took a coffee break in the middle of my chat and didn’t let me know he was going to be away? If this is a repeated pattern, I think this customer service rep isn’t suitable to be working at Lenovo.

Adrian Teofilo He/Him/His Customer Service Ambassador Customer Service Advocacy Team Lenovo US

I ordered a computer and my order is somehow it has been cancelled. I reached out to this guy right away and he said my order has not been cancelled and everything looks good. I sent another email to have him double check if everything is ok and he told me not to worry about it. My order status still says it is cancelled and has not been shipped. I email him a couple more times but no replies whatsoever. What a joke.

I managed after navigating a menu of several levels and finally spoke to a representative to whom I had to have repeating words continually. The problem was not solved at that time. Today I have met with the same confusing menu in which my tablet was not mentioned by the name on my purchase which was just 2 days ago.

After 2 telephone calls which were terminated after about 5 minutes, I decided to vent my frustration by writing this complaint. During the wait I received several recordings tell me that the service would result in the best experience possible.

So far, in 2 days after receiving my purchase, my experience has been dismal, not even approaching acceptable. My experience is less than the one star available, so not even rated.

Have IdeaPad5 with a "preferred" warranty. Hinge broke. " Mostly unneeded but did not include a hinge. They sent another package containing hinge, but no screws, which I heard tech order. Now, in taking the computer apart, the process resulted in damage to the camera's setting.

Lenovo support stated I needed to send computer in to them. Why not complete the process with the needed screws? Tech and I had several unsuccessful convos. Requested to speak w/manager. No manager. No manager. No manager. Probably asleep as Service is in India.

Promises that manager will call back are unfulfilled. DO NOT BUY LENOVO OR WASTE YOUR TIME WITH THEM.

The WORST customer service I have ever experienced!! I have been hung up on 3 times while trying to pay a statement! I have never had so much difficulty paying a company ever. The rudest account department, I am not sure how this company is still in business if this is how you treat your business clients!

I will be switching over to Dell.

Downloaded a recommended Lenovo update and the computer went into sleep mode and would not recover; called hotline and after basic checks that I had already done ; was told that I would have to take it to Best Buy for repair and I would have to pay for the repairs!

So you download their updates; they brick your computer and you get to pay for it! Great market strategy!

Chrome Book stopped powering on after only 2 months of use. I have been trying to reach Lenovo for 4 days and they are accessible and will not call me back. I am absolutely furious with this shitty company. I wonder if Google knows how bad their customer service is, if they did I don't think they would allow them to use their name.

I bought at Walmart, I wonder if they know they do not honor their warranties.

" It took several hours and almost a full week to determine what the problem was. Me" by uploading a photo of my driver's license, Lenovo refused to process my order because they could not speak to me directly via voice telephone.

Well, I happen to be totally Deaf and unable to hear or speak over a voice phone. The sales rep at Lenovo knew all of this and promised me that it would not be a problem. And yet, Lenovo is refusing to proceed with my purchase because I am Deaf.

LENOVO DISCRIMINATES AGAINST PEOPLE WITH DISABILITIES, ESPECIALLY DEAF PEOPLE.

Last August (2020) I purchased a Lenovo FlexPad 5 for my daughter. Within 2 months, the charging port stopped working. I tried to return it to get a new one, but was told that I only had 30 days to do so so they gave me a repair shop to take it to.

I did as directed and took it to a repair shop. When I picked it up, not only was the charging port still not working, but they lost the charger and the all "foots" at the bottom of the laptop were missing.

I then had to send it in to Lenovo. It took nearly 3 weeks to receive the computer back. Once we received the computer, the charging port was working, but now certain keys on the keyboard didn't work and the camera o the computer was not working.

After speaking with Lenovo, it was decided to send it back in. Unfortunately, this time the…

This is heights of a company screwing a client over and quite blatantly running the warranty down so they don't have to own up on the fact that a crappy product was sent to me.

1. End of September 2020 - System purchased new - Blue screen error once a week after 2nd week 2. November 2020 onwards - Blue screen error multiple times a day 3. November to Close of December - Regularly On phone with MS technical support & Lenovo tech support - You guys have made me a semi tech - I can complete system recovery, reset and O/S reinstall off my sleep 4. December - Lenovo restores default settings - system operational again 5. End of December onwards - System crashes once every couple of weeks from January - Did not bother calling as it wasn't being intrusive to work and speaking with Lenovo tech…

I bought a Motorola one zoom phone 10 weeks ago. They advertised, before buying, that if for any reason you didn't like you the phone you could return it within 14 days. I decided to return the phone for a refund.

more than 8 weeks later and a 30+ email chain of non-communication with Lenovo/Motorola service/sales/aftersales team nothing has happened. Is there anyone alive in this black hole? Is there anyone with a brain reading emails and answering questions? Here's the story.

Within 14 day period I decided to return it.

First agent said fine, explained process of return and refund, and then stated that TNT would contact me within 5-8 working days to arrange pick up. Nothing happened and no contact from TNT. Contacted Lenovo again, 2nd agent didn't answer any of my questions and simply…

To Whom It May Concern,

On December 27, 2019 I purchased a ThinkPad UltraSlim USB DVD Burner, order # 4294395440. Bottom line, the product stopped working because it is no longer being recognized my computer which is a Lenovo IdeaPad Flex (LENOVO 81SS Lenovo IdeaPad FLEX-14API System Serial Number: MP1NL2AJ).

The reason I’m writing this correspondence is because Lenovo so-called Customer Service is extremely difficult to reach.

I was given an incident number (40BMCG9) and told to email that number to Atlanta Customer Service and that a new DVD Burner would be sent to me. After several attempts to contact the Atlanta email address failed (returned by Outlook), I have given up!!!!!!!

I will no longer purchase a Lenovo product due to extremely POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!…

To Whom It May Concern,

On December 27, 2019 I purchased a ThinkPad UltraSlim USB DVD Burner, order # 4294395440. Bottom line, the product stopped working because it is no longer being recognized my computer which is a Lenovo IdeaPad Flex (LENOVO 81SS Lenovo IdeaPad FLEX-14API System Serial Number: MP1NL2AJ).

The reason I’m writing this correspondence is because Lenovo so-called Customer Service is extremely difficult to reach.

I was given an incident number (40BMCG9) and told to email that number to Atlanta Customer Service and that a new DVD Burner would be sent to me. After several attempts to contact the Atlanta email address failed (returned by Outlook), I have given up!!!!!!!

I will no longer purchase a Lenovo product due to extremely POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!…

Lenovo customer service is very poor and unhelpful and very disorganise especially when I wanted to pay the repair for broken screen. I dropped the lap early Jan 2020, still haven't heard anything from Lenovo.

Overall Lenovo customer service is terrible, unhelpful and I would never buy Lenovo product in future. I will spread out the word on this.

1. why my laptop charger always breaking down a circuit break every time i plug it in to my home electricity? 2. mine is Lenovo E10-30, for the first about 8 month using, a 'Shift' button broke was broke, and i have a couple friends had a same and other problems for they early view month use of lenovo like broke a motherboard, charger, keyboard, suddenly got slowing down.

why this product is "badProduct ever"? we all bought lenovo in indonesia. a seler said there's no waranty anymore for those after a view month. we said SHIT LENOVO WAS BAD IDE, BAD PRODUCT! thankYou,

Worst customer service ever. There is never a supervisor available. It's been 2 months not that they were supposed to get back to me and no one has. I call back they say someone will get back to me and they never do. Just brushing me off.

Garbage, just garbage. Will never buy, resell or recommenced there products ever again.

I bought a Lenovo laptop ideapad 330S-151KB on 2/25/2019 and after using it for almost two months(Normal using- net, e-mail, typing) it suddenly not powering on. This only proves how incompetent and sub-standard the products of Lenovo is. I brought the item to the service center and they asked me to leave it there for repair and when they texted me that it's ready for pick up because they said that it's now ok, low and

behold, everything that I've installed like the IMPORTANT FILES, PHOTOS and DOCUMENTS were gone. No one informed me that they're gonna erase everything. No text nor email. they just decided on their own. In two months of normal using, the repair center said that the problem is the motherboard.

My gosh, this is so unacceptable, because we just recently bought it. This only…

This computer system is merely trash. I hate, hate, hate this computer and I fail to understand why it is on the market to begin. This system has built in spy-ware and, in FACT THERE is a class action connected to this product.

I would NEVER recommend this product to anyone, not even my worst enemy.