Lexmark

My experience does not even warrant one star. Good Morning: I purchased 2 Brand New Lexmark MS825 Printers for my business. We have always used Lexmark printers to print prescription labels for our pharmacy. This morning one of our older printers stopped working so we replaced it with the Brand New Lexmark MS825 printer.

The printer turned on and asked things like - language, country, time zone. Once I selected the correct response it stopped. I couldn't get any further and our Pharmacy Software support stated that the only way we could fix it was to call Lexmark support.

I called and a female employee answered the phone. She was very hard to hear and very hard to understand. I explained to her that I was having a very hard time understanding and hearing her. She continued to ask me…

When calling in for service, it takes entirely too long to get some technical support. I work for an organization and I do not have time to wait at my desk all day on the phone to get help. This is the worst company we have ever had to deal with here at Dekalb County School District.

You never want to send a technician out to fix the problem, you want us to do it ourselves!! What a mess!! Whoever choose your company as vendors for our printing services absolutely made the worst mistake ever. I have been waiting on the phone for way over an hour. This is ridiculous!!!!!

I am going to complain to our company and suggest that we get another provider for our copying services. If anyone ever ask me about this company, I will be sure to tell them to stay away. I will never

I purchased a Lexmark C792DE for my office on 26 March 2018. The local agent in Bahrain (Bahrain Office and Service Co. L) delivered the printer the second day, and upon installation he found that the three color toners were faulty, and promised to replaced them after he goes back to his office.

Two days later I called the office, and I was told they were waiting for response from the regional office in Dubai. another two days later, I was informed that it will take at least two or more weeks to replace the faulty toners!

They offered to exchange the machine for another far low quality one, and much slower one but I refused as we need a fast printer. I tried to contact Dubai, but there was an answering machine, on which I left a message, but no response after that.

This is very poor…

The representative who took my call was very unprofessional. He kept yelling in my ear and was supposed to be transferring me because I was a first time caller, but had me holding on for 35 minutes.

I ordered a black cartridge #28 for a Lexmark printer X5495 on May 1, 2016. Unfortunately, I am just now 8/4/16 removing the old cartridge to be replaced with the one purchased , and I find that I have a faulty cartridge that won't align properly.

After four tries, I have been unsuccessful and am now showing a "Low" status for my color ink because of the amount of color produced during the attempted alignments. I realize it was my error for failing to review the 'return' policy.

I realize I am much beyond the 30-day return policy, but also feel there should be some recourse for a product that is faulty, even beyond the deadline. I have purchased cartridges from Lexmark in the past and had no difficulty, in fact have previously been very satisfied with the purchase and performance.

I…

UNPLUG IT when ever you leave your home or office, you may, Go willing, never experience having your life ripped apart by a Lexmark product (HP lost a huge class action over a similar issue). You won't receive faxes or printed mail but at least you will have your home when you return!

Your kids may not be burned or inhaling toxic printer ink vapors. Your pet, Fido, and Kitty, will be alive. It ain't over till its over. Lexmark may never settle (outside the exploitative $15k" they did offer) And I may not survive to final judgement.

But mark my word, they will know they have been at war with me.