Lids

Good afternoon,

I took the time to look you up because I was deeply Troubled by the customer service i received from an employee of yours by the name of Jasmine, who works at the Southlake mall in Morrow Ga. I entered the store at 11:58 am on June 19, 2023. The gate was open and the employee by the name of Jasmine was behind the counter. I said hello and she provided me with no response as she stared at her phone. I asked her a question pertaining to a jacket and she stated that she could answer my question at 12 pm. Meanwhile it was in two minutes and the gate was open as if customers were welcomed in. After 12 however Jasmine never answered my question and actually brushed passed me without saying excuse me ( if there are cameras it will be on the footage). I then asked Jasmine for her…

I arrived to the Lids located in W. Parker Rd Plano Tx at 6:50pm on April 20, 2023 and the guy in the location did let me go inside he claimed that they closed at 7pm the guy was very rude and

told me to get out that he would call security on me just because it was closing time when in reality they are suppose to close an hour later but the location online close at 8pm I was gonna 4 pair of hats as a gift for someone. But unfortunately that's not didn't happen whoever is working the shift is not doing a good job and loosing business.

I’m a employee at fanzz I just recently went to the mall at inland mall center at 412 ish today 04/18/2023 she was being rude judging me asking about my life and what I do I told her it was none of her business she then started to say slurs and racial comments and Ming a scene at the store she called the district manager and

made it look like I was saying stuff to her she kicked me out the store Her name is Karen I don’t know her last name but I think she’s one of the managers I just spoke to one of the district managers but she needs to be investigated for discrimination at it was all on camera

while your pres and vice pres suck on those stogeys I hope you choke on them you ungratefulsob they hung up on me 3 times at cust serv can't understand any of them and I got a 50 cent coupon are you that fucked up stick your hats deep up ur ass and your comp you are so bad now never ever to see me back getting my fucking money that I work hard for and

at least I help ppl so much better I wouldn't lose a cust your loss and it's fucked up I hope you never make a profit again and pray for your retarded asses to go fuck yourself a n go bankrupt

I got charged for return a package that I have received late.

I visited the Fairbanks AK Lids location with my husband and both of my children yesterday. ” Then when we go to the counter to pay she just takes off out the door. ” This was a seriously uncomfortable situation and absolutely not the way anyone should be treated in the workplace, also for the record the employee that helped us was great and was doing her job unlike her coworker.

The worst store manager , treats employees horrible and not keep anything personal. Always spreads false accusations. ORCHIDIA FROM LIDS.

Ala moana location still closed, it’s says 11am but it’s now 11:30 and still closed

Good afternoon my name is Nicole and I went to the lids store in Carolina Permium outlets on Sunday aug 15 2021. I got there the first time at 1058 and the store was not open so I went to a different store on the other side of the outlets then was going to come back after I was done at that store.

I went back to Lids at 1120 ant there was another person standing outside waiting for the store to open and he said there was an employee in the back of the store and the door was still locked. The employee who was working came from the back when we knocked on the door he did not say anything to us he opened the door to go to his car but locked the door behind him and when got back on the store he locked door again.

There are no hours of operation anywhere on the windows of the store but on…

My name is Ronald Wesley and I been shopping at lids in Baton Rouge for 4 years.

However, on 03/27/21, I went Lids in Lafayette at the Arcadiana mall. I got there at 4:30 pm and I was told I was the last hat for that day and my hat would be ready on 03/28/21. I was told I would get a call but I didn't.

I know for certain that Floyd who I am complaining on had at least 8 hats to do as of 3/27/21. On the 3/28/21 after 2 days my hat still was not done at 3:30 pm. So. Mr. Floyd told me 4:45 pm.

He was very slow and asked did I want a refund. I told him I want my hats done. I think he should of showed more empathy. He was very slow and disrespectful for as customer service.

i asked them for someone to call me back and help me order something on line they said they dont do outbound calls and ordering on line lots of people dont have credit cards before u could go into a lids store and order from inside the store

I have visited your Auburn Mall retail location in Auburn Mass, several times in the last year. Upon arriving at your store,the store appears closed during regular business hours. I have waited several minutes but the store never opens.Others customers move on as well.I try to support brick and mortar stores. What’s the point?

A Diissapointed customer. Gary Grad

On October 26, 2019 I visited Lids in the Triangle Town Center 5959 Triangle Town Blvd CL11444 Raleigh NC 27616. I bought a hat in to get embroidered for my Father who is retiring from the Fire Department after 33 years.

I showed an employee the font that I had and wanted to compare with the font Lids had to see if we could get closer to what I had. The employee who was running the embroidery machine proceeded to blow me off, showed me one font and said this is all we have and said it will work.

The employee was more interested with the female employee who was also working and leaving me awkwardly standing at the machine trying to see if the font will match up. The employee gave me the hat back and I explained to him that the i’s are smashed together and it looks like little L’s.

I was…

7/27/19 Lids closing time posted on the internet was 9:00 PM. I arrived at the Galleria LIDS at 8:13 PM. And the security gate was closed I saw a guy sitting inside and I said Lids closing time posed was 9:00PM why are you closed I came 9 miles to make purchases what are you closed.

He didn’t respond-Lids are closing early without notifying customers the guy should be docked whiteout pay for closing early 45 minutes and refusing to let customers in to make purchases.

I cant ligin 2 my account in the app they keep telling me 2 reset password i bought a premium access pass in january it keeps saying i have made no purchases & have no poimt when i have my last order receipt & it says 660 pts i was given my 20% off code & told they would get back to me in 4 business days its been 6 so far no email still cant sign in or use my premium access pass i can buy another one for the 3rd time but dont want 2 waste my $ if i cant even login or use my points that they keep saying dont exist

On May 23, 2019 my wife and I went to Lids store at the Willowbrook mall. I purchased two Astros logo patches and had them put on my jerseys. I assume the staff new that they were doing but the girl who put my patch on mistakenly put one of the patches on the wrong side.

I didn’t notice her mistake since I was browsing inside the store. I notice the mistake on Sunday May 26 when I wear that jersey and went back to the store we’re I had them place. My wife and I spoke the the manager onsite by the name of Maurice which he was really rude to us and show no care what’s so ever about the case.

We had arrived 15 minutes prior to closing and explained to him our situation and also purchased a patch from them to place on a blue Astros jersey that I purchased and also heat press a orbit logo…

After purchasing a hat and a bottle of stain repellent and going home, 45 minutes away, I realized that my spray container was faulty. It wouldn't spray at all. , and is also the person who sold me the hat and repellent, only to find that he didn't care much.

He said I should either put it in a different container or, if in Peoria again, which I get to once every two months, he would replace it. I asked him to send me another bottle to which he replied not a chance.

Is this what I should expect out of Lids? Be it online or a physical store, this is unacceptable, in my opinion. Having been a busines owner myself years ago, I know how to treat customers and this isn't it.

Thanks for letting me vent. This store sucks! Randy Hilst P. O. Box 813 Pekin,Il. 61555

I would like to think that a store called lids, meaning (Hats). Would have every NFL team hat inside your establishment for the customer (ME) to purchase if I would like? Please, make arrangements to order Indianapolis Colts Lids/Apparel to all of your stores. Thank You!!

This is the 2nd time entering your store and there is no Indianapolis Colts hats or apparel in these stores. Pearland Town Center and First Colony Mall, located in Sugarland Texas.

On 3/31/19, I walked into the Lids store at the Del Amo Fashion Center in Torrance, Ca. There were 3 employees, I believe, in the store. Two for sure at the counter directly strait ahead as I walked in with my 9 year old daughter.

No one ask if I needed help, which wasn't a big deal, so I began to look around. , where was a particular style of hat. j. answered by walking over and pointing to two (2) hats only and walked away.

I then asked was it just those 2 hats that he pointed out and he walked back over and in a condescending manner answered, "No, it's from here to here". pointing out that it was from the one hat to the other.

Then as he walked back he very…

Terrible customer service and very rude towards explaining renewing my lids card. The guy in the store never asked me if I needed help once and I was the only person in the store. When I asked him to explain the renewal process he wouldn’t explain it to me and was extremely unpleasant. 95.

I stated no thank you I’ll go to a diff hat store and buy a hat. He stated great have a wonderful day. I’ve been shopping at lids for over 25 years and have never had this experience before I’m dumbfounded.

I still can’t believe how I was treated. Number of the store is W369 at mall of America. 11:15 am on 19 Aug 2018.

I bought my husband a Dodger hat for Christmas. When he tried it on it was to small. He took it back a week and half later and there was no more stock on that hat. Understandably they were low from Christmas.

He was told that they should have it the next week 5328. He went in the next week and still no hat. That is when Ken from Store 5328 in the Brea Mall said he would order but then he proceeded to said he would go to the store by his home.

He then said he would pick it up and would have it at the store for my husband on Tuesday 23 the day he was working. Ken was not scheduled to work that day so we told Ryan the story and also he was there when Ken made all his promise the previous week.

He heard all the conversation then. He, Ryan looked all over and couldn't find. He was very sorry…

Second time ordering from the site to store and had to call about my order. The first time it was during Christmas so I can understand being swamped, however this last time my order has been sitting in the store for 9 days and no one has called.

I also checked on the site several times and there was no tracking information showing. Here it is again and I had to call customer service for him to be nonchalant about me waiting for my order to arrive. Lids need to do better!!!!!

I ordered 2 hats from the Lids corporate website on 08/12/16 and was the would be there no later then the 22 of this month. Now Lids customer service is saying I can't get the hats I payed for. I don't have my money a month later after asking billing for a refund.

There is a problem being I payed in cash and I should get a refund from the store. Not like I have to wait a month for my money and still don't get the hats I wanted. This is a total joke and I'm spreading this review on Facebook and everywhere else.

This complaint is about Lids store 5656 in California.

I bought 2 hats at the Lids store #163. One hat had to be ordered #0163010000360. Philip, the manager, guaranteed it would be delivered to my home before 12/21/2015. I had to pay extra for it to be delivered. That's not good business and now I have no Christmas present to give.

I called Philip 2 different times before he would let me know where the hat is. He told my wife and myself the hat was never sent. The hat was still in store and would be shipped 12/22/2015. Going to be hard to shop at Lids ever again.

An employee accused me of using a fake credit card, and when he got to know it wasn't fake, he didn't apologize. Also, another employee, a lady this time, called me a pig. And she kept yelling at me.