LifeShield

I just got charged for a security system. I've never had one. It was for $35. something.

I have tried multiple times to cancel and they keep telling me I can do and must wait until it expires (in my case 15 February 18) but it will automatically renew also. Initially they stated I could cancel, that was 8 month ago but when I called to double check (6 Feb) they stated they couldn't do it prior to the end date. I have had multiple issues since I started with them and have had to endure a 3-year contract.

I have been with lifeshield for 4 years when I got the cameras I was with Sprint and had 10 megabytes they would not work so I had to switch to a company had a high rate of speed I have had problems on and off with these cameras for quite a while now I got a Droid Turbo 2 cellular phone put out by Verizon and cannot stream the cameras they haven't worked in a year and

all they keep telling me is our technicians are working on it and trying to make a patch for the app I keep getting the runaround over and over and then there's the second problem when I signed up for lifeshield they had sensors far as fire sensor so when your smoke detector went off the sensor would activate nobody told me when you had the sensors that you had to have a fire detector that had tone only for the sensors to…

I have tried LifeShield originally after a friend recommended them to me. Unfortunately, there is definitely a "big corporate" feel to dealing with the support and customer service team. We wanted a family owned organization that we could call when we had problems.

After all, our security system is something that we hold as a very intimate service that we purchase. I would recommend LifeShield, but only if you are not the type of person that does not need support often.

I have had to call multiple times for broadband outages and the system not working. I unplugged the system to reboot it and never even got a phone call. The system was completely unplugged and I never got a call just an e-mail.

To many times I had to reboot the whole system so I cancelled service and then got a early cancellation fee.

I really enjoy LifeShield. Especially how each user can customize the AT&T Digital Life wireless system to fit their homes. We have been using LifeSheild in a bundle with AT&T Digital Life, so we can add additional AT&T Digital Life devices to the system.

We considered their wireless home security system, but they currently only offer packages with a basic system. We would need to pay to add extra sensors, video cameras, motion sensors or other devices. So at the moment we are sticking with ADT.

Sine LifeShield got bought out by DirecTV their customer service has gone downhill fast. I'm thinking of switching to ADT or Monitronics at this point.