Louis Vuitton

I bought a very expensive duffle bag for a trip I was planning unfortunately the trip got canceled and I no longer needed the duffle bag. I called and text the store in King of Prussia Pa. I was told by the seller he would see what he could do for me so I could get a full refund.

By now 30 days have passed. So me and my parents took the long trip to the Louis Vuitton store. When I entered the store I talked to one of the store employees and explained what happened and he said getting a full refund is no problem since I never opened the box.

It was in mint condition. He then and found the person I bought the duffle bag and he told me it was too late for refund and I could only get store credit. I was lied to. I need the money I spent back I told him.

I think the employee was only…

I order a purse called Pochette Métis. I got a confirmation after. A few minutes later I got a email saying my order was canceled and don’t give a reason. I search this why would happend. Some say they probably didn’t have it in stock.

I understand if they don’t have it but don’t waste people time playing with their cards. I don’t get how this is legal to do to customers spending a lot of money on these products. Thanks I hope this helps

DONT GO TO THE WOODLANDS TX LOCATION. BAD SERVICE REPRESENTATIVES AND A TERRIBLE MANAGER( COMSIA STEVENS). MY HUSBAND BOUGHT MME A MOTHERS DAY GIFT AND NOT EVEN 24HOURS LATER I WENT TO EXCHANGE FOR THE CORRECT BAG. WELL MY HUSBAND STAMPED THE TAG AND WAS NOT TOLD ONCE STAMPED IT COULDNT BE RETURNED.

I EVEN SAID I WOULD BUY THE TAG AND THE LADY COULD ORDER A NEW ONE WHICH SHE SAID SHE COULD. LONG STORY SHORT 3100 DOLLARS LATER IM STUCK WITH THE WRONG BAD. THEY TOTALLY DISCRIMINATED MY HUSBAND AND I.

SADLY ALSO IN JUNE MY HUSBAND TOOK ME TO BUY A PURSE FOR MY BDAY AND I TOOK MY MOTHER WITH ME (WHO HAS CANCER) AND THEY WERE HAVING AN EVENT WITH CHAMPAGNE AND WATER, ETC. AS WE WERE THERE NOT ONCE WERE WE OFFERED A DRINKSND WE ALSO WAITED 45MIN BEFORE BEING SEEN BY A REP.

NO ONE GAVE US EVEN…

I went into your store in Montréal on st Catherine street to buy my daughter a purse. The lady brushed us off 2 times as others came in. I came directly from work so I wasn’t in my best cloths.

Very disappointed we couldn’t get waited on. It did not bother my daughter but greatly bothered me. I’ve bought a few items from you before but that will be my last experience there. My wife loves the products and I did but that was so sad today.

8 weeks have gone by and still not an acknowledgment of a formal complaint I submitted regarding their sakes person in Harrods. I have been a customer for over 35 years and have over 150 purchases but no more. If they cannot deal with a customer complaint they are not a company I want to deal with.

I am a loyal customer of Louis Vuitton and have purchased many items from your store. I am writing to complain against your staff, customer service and how I was treated when a pair of my sunglasses that needed to be repaired turned out to be replaced.

I went into Southbank, Melbourne store on March 17th to pick up my sunglass and was served by Simrat C. After waiting nearly an hour for her to get my sunglasses from out the back, she tried to charge me $170 for repairs not undertaken.

Your warranty states that Louis Vuitton will repair damages if the product has a fault. The stud on my sunglasses came off the frame, which I am pretty sure classifies as a fault. For the price paid, the quality should be 100%, including the studs around the frame of the sunglasses.

A week later, I bent…

Purchase this purse 2017. Went to a Louis Vuitton store in Frontenac asked to repair told me it would cost me $2000. I will never buy another purse from this company again. I wish that they stood behind their products.

I was a faithful customer. no very disappointed customer

This e-mail is to complain about being charged $2000 while not receiving my purse. I called customer services several time and each time they say we will open a claim with UPS.

Today, I called and wanted to speak with the manager to resolve my issue that has been going on for few month now. I spoke to Spencer T who gave me this email address to send my complaint and I hope I can get some solution.

I called UPS several times and they confirmed 2 boxes were delivered which is what I got: shoe and perfume. I never received the third box or the bag yet I was charged $2000. I called my back to dispute then it was charged again on my credit card. How can I be charged for something was never received.

Spencer didn’t have any solution for me and I am sending this e-mail to ask to please resolve…

I happened to visit the LV store at Bloomingdales on 59th Street on March 16th, 2023. I was browsing and one of thestore employees (a young women wearing islamic head covering) followed me like a little dog for the whole time I was there.

And when I said followed me, I mean within 10 inches of my feet. I understand that stores need to prevent shoplifting (I am in luxury retail myself) but there is a more elegant and efficient way of doing so.

Although I received excellent customer service when I purchased my first purse and wallet, I am very disappointed in the fact that I’ve attempted to no avail reach out and speak with a manager from the Houston Galleria location about a horrible and traumatic incident that occurred immediately after my purchase.

I was followed from the Galleria to my side of town (over an hour) where someone broke my vehicle back window and stole my recent Louis Vuitton purchase. I’ve since reported the incident to the Houston Police Department, Galleria Mall security office and filed a claim with my auto and home insurance policies.

The in store clerk who assisted me told me of incidences such as what I experienced and I wanted to tell my story to the store manager, with hopes that camera footage could…

i purchased a product in LV barcelona boutique store. The sales said she will complete the tax refund form online.

However when i arrive at the airport next day. I did not find the refund form. I urgently contact LV customer service. They just dont care at all. i rang them a few times before deoarture, they just have no timeframe to reaolve the issue.

Until i arrive in Dubai, i have not heard anything from them. Usually a tax refund form just takes 1-2minutes, i have no issue with Chanel, Polo etc. i have to say the service at LV really sucks.

Hi, I have a luois Vuitton bag and I love it but what is make me so disappointed is how the handles are deteriorating which is so bad for bag from your company. I am so encouraged to put in social media but I thought I should give you guys the chance to explain to me why this should happen for such an expensive bag?????

I had ordered a alpha wallet in Dec 2022. I received it damaged and defective. There was no signature required on my package and no return label sent in my package. I called LV and the representative told me to go to the UPS store and/or pick it up from my house.

I opted to have UPS pick it up. I did not place a return label as one was not given to me via email or spoken of. 13 Now a few weeks gone by I called LV to ask where the refund was? Redunna E.

who claims to be the Client services manager told me I needed to have a return label on my box. I told her I was not told of that and/or given one after I received my package. Redunna E. was the rudest manager I ever spoke to.

She interrupted me, was rude and told me to go make a UPS claim. Said so Many rude things to me as a customer…

My feet hurt so bad I have to take Motrin for the pain . After the last time I wore them on a business trip 2 weeks ago , I was in such pain I had to go buy a pair of shoes in New Mexico just to be able to return home .

After that trip I keep having discomfort on my right tibia and am actually going to go see a an Orthopedic Doctor because I think that wearing those shoes actually caused some nerve compression damage on my right foot . I am simply requesting to be able to exchange those horrible shoes for another pair that is more comfortable or any other product .

Such a luxury item should be backed up by a customer satisfaction of comfort and quality . I really hope you stand behind your…

I purchased a BB Alma,unfortunately, The key can’t open the lock as it doesn’t coincides. As I am in the Philippines already, I proposed of options but the Gallery La Fayette manager wants us to bring back the bag back to France. Isn’t it frustrating?

Hi there, I would like to have a complaint for the manager of the louis Vuitton store located at Dublin Grafton Street.

As I bring the item to the store there is no any trained repair specialist to assess my product and the manager simply blame everything which are due to the wear and tear.

I request for quality assessment and the manager refuse to do the assessment.

Firstly, my emilie wallet side is cracked from the middle. What kind of wear and tear can be cracked from the middle? and same place also the other side.

Beside, my alma bb canvas cracked from the outside as well. And the manager simply said this is due to canvas easily will be cracked. Are they? And also the smelly taste due to canvas as well. So why are the louis Vuitton monogram canvas so expensive?

I was gifted as my first Mothers day a Pastel tote from LV. fast forward to dec 6-7 months later I noticed all FOUR corners are peeled... I sent it in they said because apparently he bought me a "limited edition" there was nothing they can do...

I cannot believe a 4000$ bag peels like that after 6 months.. she said well its sensitive leather... I will never in my life buy a LV ever!!!! they have horrible customer service and stop selling products if they don't last...

They are not made of the "highest leather" I have Mk who have last for 5 years plus and still no peeling. I will never purchase another item and anyone who ask me about it I will also advise them again purchasing one too.

LV has down my expectation today.I expected a perfect bag for the price I paid.Unfortunately,there's some defects on the bag and I had to make complains.Now, not only I didn't get my right,I also got bad customer service.I didn't realy see the bag as normal as they said when the defects is very clear.This will be my first and the last experience with LV ever.

Don’t go to the Louis Vuitton in the King of Prussia mall. They won’t let you in. 6:30 pm no line and nobody in the store at Christmas time. Rude customer service. What a joke. I’ll no longer support this company.

I’ll spend my thousands elsewhere. They obviously don’t like money anyway.

On 12/16/2022 I visited the Louis Vuitton store located 100 Huntington Ave Boston, Mass. My complaint is that upon entering the store I was not offered help for roughly 25 minutes and the employees treated me very rudely and made very sarcastic racial comments as if I was not a worthy customer to make a purchase!

The sales rep (name unknown) was very unprofessional and treated me as if I was just wasting her time. Mainly because I was a black customer and was dressed in my dirty work clothes and boots! I clearly had on a Local 7 Ironworker sweatshirt but was constantly overlooked by the sales reps until a rep was forced to attend me!

That’s when she began actin very rudely as if I was wasting her time!!! I just politely said have a good night and I will take my business to Gucci! ” And…

I was at the Louis vuitton store in San Lorenzo in Italu on Dec 10,2022. The manager at the location told my 73 year old handicap mother to get up from a chair she was sitting in while she was waiting for me to shop.

The shopping process took longer than necessary because no one would assist me until I complained if the reason I wasn't being helped because I am a young Hispanic female. The store manager made this a horrible experience being that people that looked like him recieved bettrr, faster treatment and service.

I felt prejudged as soon as I walked into that establishment. They have horrible racist customer service

I have a very expensive LV bag that came apart where the chain hooks to the leather strap. A small metal piece that connects it slid out. It’s not a problem of wear and tear, it is a faulty hinge.

LV says I must pay $350 for a new strap and wait 26 weeks. I was shocked that LV doesn’t stand behind their merchandise. They lost a customer over a repair that cost a small fraction of the bag.

Scottsdale AZ . My sister in law brought in a $2200 purse to be repaired small puncture in bottom corner, Sales Manager quoted $2400 for repair before consulting repair shop , they took her purse held on to it for 2 months before notifying her of pure being returned still request $2450 repair cost for hole puncture repair and changed the handle on purse She was not notified of any repair , not only that who would pay $2450 repair for a $2200 used purse Lasandra Mathew’s Scottsdale Az

The staff at LV Vienna named Maryam @ Mariam served us like shit. She was making face (not friendly and didnt give us a damn smile) from the beginning of our purchasing session until the end. The worst thing is, she didn't reconfirm what my friend Sarah and my purchases resulting in wrong charges at my friend’s credit card amounting 3000 euro ++++ So stupid and frustrating.

Didnt expect this kind of cheap treatment from LV Vienna! So embarrassing!!! the staff even throw our things and receipt! stupid staff Maryam @ Mariam! You should not working in LV if you being biased to people! Shame on you.

You make LV looks so bad!

I can’t hold my dissatisfaction with this low quality standards. The bag in less than 1 year is losses the color, is changing the shape and the LV staff is saying that this is normal from usage. This are LV standard, such a SHAME.

I went to your shop in Bond Street. As I came in I had to give my name and number and was told I’d be helped. Other people came in and went and got helped before me. I eventually went down stairs and got helped by a lady at the bags.

Then a guy came and asked me if I’m being helped and I said yes and he looked confused. The bag strap was defective and I was told to go to Selfridges which I did. Same thing happened there, a lady took my name and I sat and waited.

People walked in, definitely did not put there name down and asked a shop adviser to show them the aftershave. Which he said sure he will and did not ask a name or check a list. I asked the lady doing the bookings and she said they were already there which is bull shit as no names where asked or lists checked.

So if this is the…

I got a necklace, which tarnished in a matters of hours. Horrible customer service. Philip at the Louis Vuitton Store located in Brookfield Place mistreated me and did not want to take the defective item to be polished. They didn't want to exchange it, refund it or give me store credit for the tarnished piece.

I couldn't imagine such a horrible experience at this allegedly prestigious store.

Hello.

As a loyal customer of LV for many years I thought I would share .ey experience today in Selfriges Birmingham store.

At 1030am I visited your store to buy a bottle of my usual perfume. Despite the shop being empty I was advised that I needed to join a virtual queue with a 50 minute wait. I explained that I knew exactly which perfume I wanted to buy and didnt need furher assistance. I was turned away and I was unable to make a purchase as I had a train to catch.

Extremely disappointed to receive such poor customer service today.

Kind regards Angela Okey

I had an appalling experience at the Marina Bay Sands Singapore outlet this afternoon. My CA, Carynne, cancelled on me this morning and rearranged my appointment with Giang (screenshot attached). I was fine with it - as I really wanted to purchase a couple of items as a birthday treat.

I arrived at 5:25pm ahead of the 5:30pm appointment. My husband and I patiently waited until 5:45pm before we discovered that Giang was on a break, and they had no idea when I could get an alternative CA. The worst part about this was the inexperienced girl at the waiting area was unable to communicate clearly. If she knew that the CA was on a break, why not switch me over to someone else who could be available immediately? I did not have the luxury of waiting as we had a dinner appointment at KOMA in an…

I ordered a shoe & bag for my wife as graduation gift form you branch at king of parussia mall, PA She want them from along time ago & she was very happy by the order After one week we tried to track the order by calling the branch & the call center many times No one in the branch answer any if our calls & the call center did not know anything

After all of that waiting a part of the order is canceled by your side which make us delete all the order

She is very frustrated and sad and your management & CRM are the reasons for that It is one of the worst experience we have

I was unable to make it into Louis Vuitton in time to exchange a present given to me because of multiple covid exposures. They refused to exchange my gift for store credit. I wanted to use it to buy a bigger bag and spend even more money.

The manager was incredibly unhelpful and unsympathetic to my covid struggles. They also made me wait in line for 30 minutes before telling me this information. This was at the Scottsdale location.

Not only have I not received my order after 6 days of placing it. When I called customer service I was on hold for almost 45 minutes only to be put on hold again by the representative. I still have no idea what is going on with my order.

I was told they would investigate my order. It says order in preparation on website but never changed from that status. I payed $2000 for my purse not $200. Other places like Coach have way better customer service. Will never order from LV again.

Shockingly bad , disgusting racist manager! Johannesburg/ Sandton

I went into the Aria Louis Vuitton store in Las Vegas, Nevada. I had been advised by an LV assistant that one of my LV bags had been recalled. I had an email with proper identification of the LV assistant.

When I went into the Aria LV, they didn’t even acknowledge me. Then when I approached her and told her about my bag being recalled, she didn’t even try to help me. Instead she said I needed to get an email sent to me and proceeded to give me a list of procedures to follow.

She even insinuated I had made up the email that was sent to me from the LV assistant. The people in that store are just rude and stuck up. They do not resemble the elegance of LV. I walked out of that store angry and quite frankly embarrassed.

I proceeded to go to the LV at Caesars Palace in Las Vegas and they had…

On Sept. 29 me and family went to LV palm Desert to purchased a handbag and wallet that cost $3001. Mine was ordered due to the availability of the item. 3 apparently I called the store and they states that the item was returned UPS states it was a wrong address. Saturday Oct.

5 when Robert (sales associate called me and was apologetic regarding the address that was inputted wrong. He offer me to send it overnight. I said, you send it by Thursday since there’s some paving going on. We agreed to be delivered on Thursday Oct. 3... nothing showed up..

No emails or text , neither updates on the item. I called the store, Oct. 3 they said he was on vacation. I wasn’t happy and disappointed, this is not what I’m expecting from this store Manager Aaron Graham, that didn’t follow up with my item.…

I am writing to bring awareness on how staff should treat any paying and non paying customers couple weeks ago me and my husband entered the lv store in oakbrook iL to purchase me a purse which we have done 3 times in the past same location. This time around we had walked in in hour and a half before closing time.

As we walked in we noticed no one was greeting the store was empty as we walked in we looked around and we didn’t get any help or ask we noticed people started to come in and right away 2 gentle men came out and greeted the customers with such pleasure we felt like we were discriminated being Hispanics we then got helped by a lady that was finishing up a customer since she knew we were really interested in making the purchase and

the men still never acknowledge us or asked us…

On my last visit to the Jacksoville FL St. Johns Town Center Louis Vuitton, my feelings was hurt and I feel like the customer service was not to the highest level as it should of been working at a high end designer store.

We went in and no one acknowledged us. We looked around and I went to the service counter to see if I could get help. She told me she was busy and someone will be with us. I took my bag to be repair and to tell the story short I was going to buy another bag too but because of the way the employees where my husband and I left the store.

It was very upsetting to be treated like that. Do they take a look at people and think or this persone can not affort to buy anything here? or becuase you are hispanic? or what?

I just experienced the most horrific customer service from Louis Vuitton folks and company as a whole. Never would have imagined them being so incompetent in such way where they not able to resolve simple online order predicament. Definitely pushes me away from this brand for good.

Funny how a bad customer experience ruins a relationship with a brand.

A week went by and went to store to ask if my tag was there, waited 10 min. Or so, mind you my 4 year old was with me, employee came back and no tag! A week and a half later I stopped by again just to check and tag was there!

Ofcourse waited for a while again with my son, Only to realize the purse I had asked for was there! * I didn't have my LV since I wanted to wear it until the tag was on the purse) she didn't even put the tag in a bag or anything, at that point I felt dissatisfied and mostly disappointed and sad.

I left store and called to check if George's MM was discontinued and long and behold it is Not! Went home placed tag in my purse and the Letters were placed wrong! LC was back wards. Again went back to the store this time asked for manager, and no manager was there, employee…

What a bad service I received at sandton. The guy did not have time for the worse part he ask me if he should rap the bag for me . Not even offered me a sit while he was going to rap it.

Worse part the package is short. The hand bag comes with a key but they is no key on the bag. While is cape town they showed me that. I need a key for my bag please

On my last visit to the King of Prussia Louis Vuitton, my feelings was hurt and I feel like the customer service was not to the highest level as it should of been working at a high end designer store. I was put on the list to see a sales associate I was waiting for almost 20 mins just to be skipped and had to wait an additional 15 min to be assisted.

I was not offered any refreshments such as water, champagne and/or cookies. But someone Caucasian walked in and was offered refreshments immediately. I am not sure if this was intentional but as a valued customer with Louis Vuitton I do not feel like this is how you guys go about your business.

This is my first time at this specific location but all the other locations always went the extra mile to make sure I was comfortable and needed for…

I have had an ongoing issue for well over a month now. I've been dealing with a manager named Tia (extension number 57980) who claims to be the person in charge of customer complaints It has been most unpleasant to say the least She does not return phone calls as promised, and today she would not even take my call.

I sent back a defective bag which they received on Thursday, Feb. 28th, 2019, and was supposed to have new merchandise overnighted to me when they received the other purse. It is now Monday March 4th 2019, and nothing has arrived.

When I called back again to find out the status of my order, Tia told a customer service person to tell me she had no info, and no way to track it. I have asked several times to speak with someone above Tia, but she claims to be the last stop at the…

I don’t like going into the store because they don’t have good customer service skills , I ordered items on line with the advisor ,she put my order in then couple hours later I called to find out why my card did not go through ,because the young lady that was helping me charge my card three times . I never got my order straight . I had settle and I am not the type of person like to settle I like to buy my items and enjoy them .

00 VEDETTE WEDGE SANDAL. We ordered at the store and they sent it by mail because they we're not in stock. Lorenzo de sales person was very pleased. Tonight 12/16/18 7:30pm at moment we went to complaint about the uncomfortable shoes to walk he's attitude changed toward us, the team Manager name IACHI ZAMBRANO became very rude and she told us that they cannot changed or give us a store credit because it is used.

Then I ask her to speak to the manager she said that she is not gonna help us either. I told her that I need to speak to the store manager she pointed at her like she doesn't care. I went to the store manager and she was very rude too.

I mean I have to buy something at the store for everyone to be happy? I asked the store manager what do we do? Then she said I could do whatever I…

Hello, my crossbody bag has cracked where the fold occurs. I was informed there was nothing LV can do to repair my bag. In July 2013 ( year of purchase) i worked hard to treat myself to a designer bag.

Thanks hope we can resolve and please respond

I mean really,???? but they put a new one on as a courtesy !!!!!!!!!!!!!!!!!!!!!!!!! The clasp you sent it back with that wouldn't stay closed was all SHINY with a piece of…

Hello,

My Name is Giuseppina Dasilva and my daughters name is Bianca Dasilva. Bianca Dasilva Purchased a bag NEVERF MM in October 2, 2014 at Bloomingdales in White Plains New York which she’s love the bag. Then she went in February to Purchase the Z. Wallet at the same location. Bianca also bought a lovely mens wallet at the same place in March 21,2016.The Z.Wallet has been a night mare they had two repair this wallet twice already. I took the Z.wallet back in December of 2017 at Bloomingdales and the gentleman told me that is not normal to have the wallet repair twice he did take photos and email the corprate office. I never heard back from the store at Bloomingdales to let me know what is going on with the Z wallet. I went back into the store on January 6, 2018 to check up on the Z.…