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Maaco

1.5
134 complaints

Website

maaco.com

Address

King of Prussia, PA 19406

Complaints

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Alicia Clements

Apr 12, 2018
0

I felt I had poor service cause I was a woman I keep having to call them they would not call me. They keep my car from March 22, until April 10, 2018 I paid these women over. 2,000 and the work was poor looks like paint rubbed against something and is coming off.

These ladies that work here are not that attractive. Is why I knew they were not going to do a good job. And it is not right after having my Jeep Cherokee back for a day I have to take it back.

I want better costumer service and a 2,000 dollar paint job no way my paint should be coming off this fast. 214-381-2070 and I bet she already knows what I am complaining about.

Also I will send pic.

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Lynell davis

Mar 23, 2018
0

with hunter the owner hunter told me I would get some money back on two separate occasions. After finally contacting him I was told I was getting 23 dollars back. The service was sorry. The mirror wasn't completely sealed and it took too long to get my car back.

In my opinion he is only after the money from the insurance company. i shall never go back to maaco because of the substandard service I received

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Floyd Lee Pugh Jr

Feb 5, 2018
0

Poor management, horrible customer service. My stolen vehicle was recovered 29 days later , damaged and stripped of everything that could be sold or make the vehicle identifiable. Taken to MAACO who has done a piecemeal job and try to pass it off as completed.

Worse service I’ve ever had

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Omer Martin

Jan 23, 2018
0

I have my car painted by Maaco store# M0669 located at 2207 Smith Ave, Chesapeake, VA 23320 757-424-2003. I picked up my car on 12/9/2017. On or about 12/22/2017 the front emblem came off while driving and was lost. When I looked at the car I saw the emblem was attached with sticky tape.

I have called the location twice and was told by Brian Printy that "he put feelers out to get a new emblem". So, it has now been over 1 month and the shop does not intend to order the part and fix the problem.

So as you can see from the picture the car emblem is gone and the tape remains, which I am not able to get off. The reason I came to Maaco was based on a good reputation of quality work and now the front of the vehicle looks horrible.

I would hope this email will fix the problem. I can be reached…

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Don Humphrey

Jan 19, 2018
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I took my car (listed above) to the Maaco business location (Store #M2592) on 10/18/2016 for an estimate on body work (rust repair to body and engine bay area) and paint. On 10/25/2016, I dropped off my car at the location to have the work done (Estimate #6309; Repair type "Ovderall +") and paid $4,500. 50 due at delivery).

Due to the rust damage in the engine area, I was told that the engine would need to be removed for repair. We agreed on a cost of $1300 to remove/install the engine (listed on estimate). Over the ensuing months, I contacted the owner (Ryan) regarding the status of my car.

My car had been disassembled and left outside in the elements while newer customers cars were being given priority. It has been well over a year and Ryan will not give me any definitive date when my…

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Gary young

Jan 7, 2018
0

I GOT MY CAR BACK FROM MACCO 2008 HYUNDAI TIBURON ALL THE MINOR DENTS WERE TO BE REPAIRED AND CAR PAINTED BLACK . WHEN I PICK MY TIBURON UP IT WOULD NOT START IT STILL HAS SEVERAL LITTLE DENTS AND DINGS THERE ARE HAND PRINTS ETCHED INTO BOTH MY HEAD LIGHTS FROM CHEMICALS ON SOMEONES HANDS MY WINDSHIELD HAS BEEN SCRATCHED TO THE POINT YOU CAN FEEL YOUR FINGER NAILS CATCHING THE GROOVES AS YOU RUN YOUR FINGER TIPS OVER THE SCRATCHES.

THE DRIVER DOOR IS NOT COMPLETLY COVERED IN PAINT ON BOTH QUARTER PANELS DENTS AND DINGS NOT REPAIRED . I ALSO REQUESTED FRONT BUMPER COVER NOT TO BE PAINTED AS A NEW ONE TO BE INSTALLED AT A LATER TIME THE QUOTE I GOT WAS 1700 AND EIGHTYFIVE DOLLARS AND

TEN CENTS I GOT A CALL REQUESTING AN ADDITIONAL ONE HUNDRED AND TWENTYFIVE DOLLARS THAT TOTALED NINETEEN…

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April Cline

Nov 25, 2017
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I first came to Maaco 10981 boatman ave. Stanton California Nov. 26 2016. 43 for a urethane paint. 06 2016. Beautiful, no complaints from me. 79. When I picked up my vehicle it looked like the whole front of the car was repainted over the other paint job. It was much darker.

So I complained about it and later came to a agreement to have the whole car repainted. When I picked up my car, not only was it a much lighter color it had numerous flaws thru out the vehicle. I later came to another agreement to have it repainted and flaws repaired.

21 2017 95 % of flaws are removed but the car is not the same color it was after I had it painted the first time. It's obviously been painted a very thin coat of paint and still looks very transparent.

Not the beautiful metallic gold it was originally.…

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Sandy Carter

Oct 16, 2017
0

We recieved an estimate of 12 days to fix our Dodge Charger and its been a whole month and car is still not fixed. We had no one communicate with us on the status of our car and we called the shop several times and no answer.

We are in a rental and eventually our insurance company will stop the rental. When the insurance company called they keep saying they are waiting on parts. It shouldn't take a month for parts. I am very disappointed and need to tow my car to another place to fix it this is bad business.

need answers immediately or we will take legal action.

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,Patrick Broomell

Oct 6, 2017
0

I took my car to Maple shade nj. Car got painted wrong color. They charged me 1200 to correct body work. They did nothing. I got the car back and the paint is shiny and the body work they supposedly corrected was not done.

Dead battery,didn't even wash it. 00 I ever spent and would never recommend. The body work was done going in. They charged me to correct it. So disappointed.

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Kyle Reynolds

Sep 22, 2017
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I just got my truck painted at the Maaco in Lemoore, CA. I got an estimate in May, and told them I had a gift certificate for a $349 paint job. I was told that was not a problem. When I picked up my truck from being painted there on 9-21-17, I was told they did not know anything about the gift certificate, and forced me to pay the extra $349 that I was not expecting.

The gift certificate was a radio station promotion, that said right on the certificate to redeem at this particular Maaco. " It is highly unlikely I will ever bring a vehicle back to this Maaco, and will drive farther to Fresno if I need another vehicle painted.

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Jeffrey Maniff

Sep 21, 2017
0

Brought in 2nd car to make up for first debacle. Classic '76 MBG convertible roof was ripped and torn while being painted, paint showed cracking in 3 separate locations the day I picked it up. Rudeness from employees and lack of accountability.

Maaco Brockton would NOT accept MAACO Coupon for 45% and was not given an answer why.

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Kieran

Aug 24, 2017
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Took my truck into the Apopka Maaco location to get it painted after I had completed the body work and am truly regretting it. After speaking with the shop manager and the franchise owner, I felt assured that the truck would be well taken care of.

We agreed that although the truck would be in rattle can primer, it would be primed and painted for the price I was quoted. Day comes for me to pick up the truck and I ask about the primer, and it hasn't been done.

Was told "no way would that price include priming". My mistake for believing the Franchise Owner when he told me it would and not getting him to commit that to paper. Walk round the truck and there are several, large and noticeable runs in the paint and a huge thumbprint on the tailgate.

Point these out to the Shop Manager and asked…

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Iroabuchi Arum

Aug 22, 2017
0

I dropped my car (blue 2007 Nissan Maxima) off at the Ferris Road location in Columbus, Ohio on Sunday (8/13/17) with the understanding that my it would be ready for pick-up Thursday (8/17/17). I made it clear that I needed the car back by then because I had travel plans; the manager assured me that it would ready.

When I called the shop on Wednesday (8/16/17) to confirm that I can pick my car up the next day, the manager told me that the car wont be ready till the following week---because they used the wrong products and needed to do it over. I naturally, made it clear that I was displeased with what he was saying since it totally ruined my plans.

The manger got very rude and indignant. He told me that the car is not ready and wont be available for pick up till next week in a very…

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Vincent Testino

Aug 16, 2017
0

Too much and too long to describe please have the owner of the Turnersville New Jersey store contact me the address is 196 Fries Mill Rd., Turnersville, NJ 08012 phone number is 856-740-4915 my name is Vince and Testino and my phone number is 609-743-7514

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MIKE

Mar 31, 2017
0

I dropped off my truck on Saturday last Saturday 3/26/17 at 11am the employee said that they was gonna repair holes dents around truck also spray the truck bed areas also doors jams. I also had to go with the original color due to employee says you can save money but I still end up paying way more.

I thought nothing was repaired, they basically spray my truck without preparation never sanded or repair nothing was done. I feel robbed either you guys send me to someone who knows about really repairing my truck or refund my money.

Also the paint is cracking already it's horrible experience with maaco please help me.

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Rob Traylor

Dec 17, 2016
0

Took my parts for my 2009 Harley fatboy to the Maaco in Humble Tx to get painted. When received my parts back there scratches, fingerprints and orange peal all over. So I took it back to them and told the owner that it was not acceptable and he started to yell at me and told me that I paid $400 and

I got $400 paint job, I asked if I could some of my money back that I was not satisfied. Then started yelling louder and cussing at me and threatening me and told me to leave, so I did. I hope you can help me get satisfaction or contact Maaco headquarters at the least.

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Larry Stewart

Dec 9, 2016
0

I had a friend who told me about the Maaco paint company, how he was pleased with your service, and by observing his vehicle paint job I decided to to have your company paint my truck, I didn't question the service upon completion even after he told me he couldn't get my driver side door to match the rest of the vehicle, I let it go because you really had to be upon it to notice it. This is what upset me about your company, I paid approximately 700.00 to get my vehicle painted, it wasn't long before the paint began to peel away on the bed rails on the truck.

I misplaced my invoice and called the Pasadena, Texas paint shop to tell them what my problem was with my vehicle, and asked the young man did they have a record of when they painted the truck, he stated that they couldn't find a…

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Mike Merlo

Dec 7, 2016
0

Allow me to preface this complaint with the knowledge that i have had 3 vehicles painted by other Maaco's over the last few years. (2 in Wichita, Kansas, and one in Las Vegas, Nevada). The Experience was above anything i could have expected for a mid-level, color change paint job.

Complaint #1: I now live in Colorado Springs, CO. I took my car to the Maaco on Garden of the Gods Road and was told that i needed to wait over 2 months just to get an estimate.

Complaint #2: I Decided to go to the other Maaco on Chelton Road instead. I talked to a gentleman on the phone and explained my car to him. (No bodywork and very, very minor surface rust on the hood and roof) I made an appointment for the paint job at that time. When i got to the shop the estimator came out and just went crazy on…

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Kailynne Johnson

Nov 21, 2016
0

I dropped my car off at Maaco, located in Upper Marlboro, MD on Saturday 11/5/16. I was told they would start my car on Monday & this will be finished on Wednesday, 11/16/16 at the latest Friday, 11/18/16. I purchased a rental car at Enterprise 11/5/16 upon leaving Maaco because i needed transportation to & from work. I purchased it until 11/18/16 just incase it took until 11/18/16. I paid $997 for that rental car.

I wasn't upset because i know that my car was getting work done. I call Maaco on 11/15/16 to ask for an update & spoke with a woman who was very polite. I ask her for an update & if my car will be ready by Friday her response was "there's no reason why it wouldn't!". So Thursday 11/17/16 i call & speak with Don & ask what time can i pick my car up, He then tells me "it wont be…

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David Crew

Sep 16, 2016
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I took my dually pickup to Maaco 1062 Lafferty Lane Dover DE, 19901 to be painted. A few months later the paint on the fiberglass fenders bubbled up On 7/25/2016 they repainted the fenders and at that that time charged an additional 180 dollars to adjust for the 1 year probated warranty. On 9/12/16 the paint was bubbling up again even worse then before. I took the truck back again and was told they couldn't explain why the paint wont hold and it would be wasting their time and mine to redo it again.

They did say because the truck is a 1997 it might be too old for paint to stay on the fiberglass fenders. Since then I have taking the truck to 2 other shops and a Chevy dealership and they all say this is not the case Since Maaco refused to honor the warranty I assume I will have to have the…

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James Wade

Aug 1, 2016
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On my initial call to your shop on Marine Dr. in Toledo, Ohio, I was told that the range of paint jobs was between $400 & $1,200. So I took my 1990 Corvette to be looked at by Mike Stone. I have previously had 2 cars painted in the past, while the shop was still on Telegraph Road, and I was pleased with the results.

Initially I had a friend of mine attempt to paint it (he said he had been a professional painter). I only needed the hood and the back bumper painted. My car's color was called smoke gray. His first attempt turned out black with orange peel. He said he must have applied to much paint to the car. He repainted it and got the gray color, but again there was orange peel. By the time I sanded out the orange peel, I was back to the original paint. The point I am trying to make here…

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ronald a. chapman

Apr 28, 2016
0

I went to maaco of santa maria they tried to install a headlamp actuator. They were not able to, and trying to they broke my headlamp bulb. They tried to tell me it was like that. It was working before I came in to maaco.

Then they charged me for labor and for the broken bulb. 43 is what I would like to request a refund for. This is really my only problem with them so far, and I wanted corporate to be aware of what employees are doing to customers.

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Keith

Feb 25, 2016
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I don’t know where to start with my complaint about Maaco. I am not a writer so bear with me. Paint on the windows, carpet, inside the doors, tires (driver front and rear), wheel wells, brake caliper (driver front) and for the life of me I can’t figure out how the door sill trim got cracked it must have been hit with something. This is a 1996 BMW Z3 painted at 1650 Silas Creek Pkwy in Winston Salem, NC. 336 939 6474 The project was wrote up by Alex Mabe. The job was to install an after-market bumper cover, address the driver side door for a dent and paint the car. I delivered the car on 1/15/2016. After 2 weeks or so (02/02/2016) I decided to call to see what was going on since I hadn’t heard a word. I talked to Alex and inquired on the progress of the vehicle.

Alex said that he had…

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Richard

Jan 18, 2016
0

I turned to Maaco, because I don't like patch work and I wanted a PROFESSIONAL paint Job. They charged me $1,400 to do a paint job and some minor body work (door dings, small hood dings, and a little rust on the bottom of 2 fenders). I also paid $320 to drive a rental car which was set up by the Maaco office worker. Grand total for the worst paint job I have ever seen in my life, over $1,700!!! I have seen guys working from their driveways advertising $200 paint jobs on craigslist do a better job.

The car's original finish was still shiny and beautiful, because it was garage kept and very well maintained. I wanted the small flaws corrected, because I wanted the car mint! The Maaco estimator suggested painting and restoring the entire car, because according to him "although it's perfect in…

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Anthony Hopkins Jr.

Jul 24, 2015
0

I have my car in to be painted back in May at Maaco with no damages, to simply be painted pearl black, which my vehicle is already black. So the insides do not have to be redone, and I find it very hard that my vehicle is still not finished, for now it is towards the end of July.

I am extremely disappointed in the service of my vehicle being returned to me in a timely manner. I received unprofessional phone calls early in the morning waking me up before 8 am, with excuses of why my vehicle is not finished.

Bottom line is that if that particular organization can not perform its duties in a timely manner, maybe management needs to find faster and better quality personnel for the job. This is very overwhelming financially, and stressful to the customers that trust in Maaco with their…

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Ricahrd ceffalio

Apr 11, 2015
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Am a long time hertz customer, I was returning my car at Maaco. I waited for over an hour for Maaco to check me out. Absolutely ridiculous. The staff ignored people in line and were extremely rude. Am highly considering using another car rental company.

Beyond piss poor service from both Hertz and Maaco.

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Anonymous

Mar 30, 2015
0

Couple of weeks back I had given my car for a dent repair and scratches to be painted at Maaco. You will have to believe my words. These guys have done a wonderful job on it. They follow a process out here.

Firstly body repair, second surface preparation, third surface sealer and followed by paint services. This is not all... After all this, they have protection and seal process for the car. Washing and waxing is done to ensure the final finish is perfect.

I have decided to give my car only at Maaco going forward. These guys are simply good at their work and know what to do perfectly. The kind of service they gave me is more than satisfactory.

Overall am very happy with the way they handled and would definitely recommend this place for one and all.

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