Marathon Petroleum

The owners of this branch at 350 Bancroft Ave in Toledo Ohio, have been charging everyone who even uses their own debit cards to buy $5 or more or be charged.25 with every transaction. They are very rude and aggressive to a lot of their customers. Just a shame here.

I visited store number 36 at 2;05 am I noticed that there was a sign on the door saying reopen back up at 2;08 after stand there after 30 more minutes in the cold there where two people at the register that I could see. we knocked and asked and reminded him it was after 2;08, he then came and took the sign off the door with an attitude and still didnt open the door with multiple people waiting for him to reopen the store.

This is very unbusiness like that should not have happened. Please resolve this issue for future guests.

I have paid for gas and twice the gallon and dollar amount did not match what should have been added to my tank. The first time I thought it may have been an oversight on my part but today confirmed it. I frequent this station.

This is very disappointing as the vendor would not review the issue or assist me.

My complaint is on the Marathon on Rosalie Creek Rd address. is 4152 Rozelle creek Rd . Phone number is (740) 663-4600. To go in full detail of this I will start with My name is Eddie Everhart and I was in this address above gas station.

And the manager who I believe to be from India nice guy short told me to put a application in that he needs a person to stock thare store. At the time he told me that he has a woman who is the hiring manager and supervisor her name is April.

I call April and she told me that she didn't have any openings.. of course I found a different job but I visited the store every day sometimes 3 or more times as I live not far away and the store is convenient.

I have seen the hiring manager drinking from a vodka bottle and drunk setting on the floor slering her…

I have been purchasing truck fuel at Marathon since the fuel price went up. There's a Manager at the Marathon in Franklin, Ky who is very racist and I don't want to take it to social media. I asked him a yes or no question about the impossible burger (Burger King)--and he started pointing at the overhead display board to show me that its on the board.

He was disgust by me talking to him. And then the massa look came out. I'm outraged by his racist Overtone. He walked away shaking his head as if I bothered him. I am a US Armed Forces Veteran and I have done unspeakable things for this country.

I hold a Master's degree in Psychology and a Master's degree in Social Work (LMSW). I can't let this one go.

This complaint concerns a Marathon station attendant at 960 N. Leavitt Road, Amherst, OH 44001. The incident occurred between 8 - 8:20 pm on Monday, August 14th, 2023. I was on pump No. 4, which malfunctioned, and I was blamed, yelled at, and thrown out of the store for calling it out.

As soon as I walked into the gas station, the attendant was in a surly mood. She was on her computer with her back facing me. '. I got $60 worth of gas, and after paying the money, the pump would not release any fuel.

I tried several times before hanging it up and trying again. When I went inside to alert the attendant, she said, 'What happened is that you hung the pump up. ' That is not why it didn't…

I stopped at a marathon, 2368 Lee highway, Marion Virginia, I pulled up to pump 1 and went inside to prepay I paid for $20 and went to pump the gas but the pump wouldn’t come on I went back inside and told the attendant that pump 1 wouldn’t come on she looked at the register and told me it had done been pumped.

She called and asked the manager what to do because she new I hadn’t pumped it. He told her there was nothing they could do someone must have stolen it while I was in the store. I asked if they could rewind the camera and see if you could see what happened but she couldn’t do that.

If security isn’t any better than that I won’t be stopping there and I never even got a we’re sorry or anything never even mentioned calling the police or anything.

A few weeks ago I sadly came across one of your employees that was very disgruntle not only to me but to my husband as well. She was how ever not on the clock but the last time I knew on or off the clock you must maintain a certain amount of professionalism.

She attacked me and my husband verbally and used vulgar language and was falsely accusing us things that were not true. I'm sure they have altered the camera footage by now. She was slandering our name and did so in front of other customers.

She has tried to ban us from going into the gas station and is spreading false rumors about my husband and I. I would greatly appreciate it if someone would get back with me on this matter before I turn this over to my attorney.

There are witnesses that had seen the whole thing. Just in case the…

Local store where I do buisness average 7 to 8 hundred month will not accept coupons from tobacco manufacturer that they products

I’m from mason Michigan recently went to your gas station in mason Michigan on Cedar Street at 10:11 AM I was having problems with my ATM card and asked for help your service attendant was very very rude and when I asked him not to speak to me in his manner he called me names and was very very rude.

The employees name said his name was Mike and would not give me his last name I will not go to that store again until he’s gone there are other people that have complained but has not informed you I’m sure you are losing business with this employee and he should be let go

I just went to marathon gas at chapman hwy and witness about 7 customers that u list this am. When I pulled in at 7:30 there was a young man with a caution vest on and a backpack and appeared to be collecting trash.

There was a lady waiting in line who. Said she had been there for 15 min about 4 cars stopping to get gas and a sign on window that states open from 7a to 7p. It seems to me that waiting on customers would be more important than picking up trash.

I guess trash is more profitable than money. People don't have an extra 20 to 30 mintues built in their schedule to wait until someone decides they might wait on you. I thought u should know that u probably lost around 200 to 300 worth of business in a 20 mintue span due to trash being more important.

Store 809 3775 Main Street Weirton we 26062 On Monday approximately 830 pm I went to your store DONT mater if it’s yours or not it carrying your company name I tried to use my cat to get gas and use my rewards card it was giving me trouble I walked in to inquire about it , the young guy turned to me me and ask loudly what do you want?

I said excuse me I have the card up and ask is there something wrong with the card? I don’t know he turned back around and I stood there. He turned around and asked me again what the F do you want I am so effing tired of you guys coming in here and complaining I said excuse me I just want to know if the card works or not he said get the F out of my store get your effing gas and

get the F out of here I went out got my car came back around open up the door…

I need to speak to someone I need a phone number

I just left the marathon location on Alabama Highway 72 East in Athens Alabama near Cloverleaf Drive. I'll shop with Marathon as I have the past several years. My company vehicle uses WEX Fleet cards, and I have been using Marathon stations whenever I need to fuel up if I can find one close by.

I stepped into this location only to use the restroom. This restroom was for both men and women. I don't see how a woman could utilize the facilities if I as a man who stands to urinate finds the seat disgusting.

I have several images of the restroom which I'd love to share with you but the images are too large to send as attached files hereI. I didn't bother to speak to an employee because the state of the restroom is so bad you can see long-term neglect.

I know speaking to the employee will do…

I was at the Marathon Gas Station at 12:58pm on April 28, 2023 located at 2511W. , Pompano Beach.

First and foremost, I paid with my debit card at the pump. 59 a gallon. 69. I went into the store and met the most miserable attendant. I attached her photo to this review. While my gas was pumping, I went in with a scratch ticket.

I did not have anything to scratch off the bottom part. I asked for a penny and she down right refused to help me. There she stood glaring at me from inside her cage. Really? Has society dropped this low to help a paying customer? I walked out.

When I finished getting gas, I could not print the receipt. It said to go to the clerk inside. I did. Well, not only did I not receive the receipt, I received the same nasty, unprofessional demeaning attitude. I just stood…

Worst costumer service in life April 15 10:110 am Opelika Alabama I was refused service for asking about prices that employee didn't know and asked to leave the store I spend 400.00 a month at this location never seen this employee and have never had any kind of contact but I will be contacting bbb afther the embarrassment of this under the influence employee

The gas station I filled up at had dirt and water all in their diesel and I’ve tried calling this gas station multiple times and they’re not answering their phone . I’m just very upset that my 2022 gmc Denali Durimax brand new truck got damaged badly from their diesel and I was just seeing if there is anything you guys can do.

I have pictures of the filters and everything and receipts and transactions anything y’all need please get back to me . I have more photos then just the one I’m sending y’all but that was the place it happened at .

I can send y’all everything when y’all get back to me please

I feel it is wrong To card someone for cigarettes if the are clearly over the age of 40. I am in my 60's and had to get my ID from the car to buy my cigarettes

My only question is why are all the marathons hiring and desperately needing employees. But yet fire them after they haven’t even worked a full week? “It’s not working out” isn’t a very good reason if you ask me. Even after telling me that the new hire was doing great and learning quick.

But yet, fire them before they have to come in to work? I personally recommend taking a look at that management. The amount of favoritism is disgusting and firing people because they don’t fit in with the people they like is ridiculous if you ask me.

the fuel was purchased with a b of a visa card . The owner of the station is listed as tony smith . r. I spoke with Mr. was... at this station , so no one else has this issue? Respectfully , George conway

Marathon 804 N FL-7 & NW 8th St Margate, FL33063-4518

The above gas station does not accept credit cards and does not accept my Marathon Member Card. They always say the internet is not working and they cannot accept these cards. They only want CASH. This is unfair to your loyal Marathon customers, since they will not accept your Marathon Member Card. This in not an isolated problem. I have gone to this station several times over a period of a year or more, and the story is always the same. They are not a good ambassador for the Marathon Brand. Something needs to be done. Thank you.

00 . Store manager sharon said she would straighten it out subsequently they rembursed my account. 00 again. I haven’t received any thing for my money and the store manager will sware or attest to that. This took place at Bell store in Hartville ohio

I just came to the marathon gas station on Valleydale Road in Charlotte North Carolina. I walked in there’s three clerks and one was at the cash register. The other two were talking and laughing, but weren’t able to help anybody.

I asked for the key to the bathroom they said someone was in there, she came out and gave me the key up by the counter. I went back and tried to open the women’s restroom and the key would not work.

I went back to the counter and said this key doesn’t seem to work for the women’s restroom. They said we don’t have a women’s restroom. You just have to use the men’s. That would’ve been nice when I first asked and maybe they should put a sign on the women’s door that says it’s out of order use the men’s.

All three still sitting there. I asked them if they had any…

DO NoT USE MARATHON GAS STATIONS. We went last night and put 10 dollars in gas and had a 100 hold put on our credit card by a company called Cat sales. MARATHON claims it the credit card company but that is not true.

It is MARATHON that does it. Why is this not posted at the pump! They have no way of contacting them except email which seems convenient for them. Look up Cat sales and look at the amount of complaints! Done MARATHON gas stations....

I entered the Archo at 10:15 am Saturday Jan 14th 2023, and there were only 2 patrons in the store at the time, I got my coffee and walked towards the front to pay and a small lady walked in and said profanity and your employees thought it was funny and began laughing not considering other customers, ESPECIALLY the female employee stocking small items because she continued and

continued and continued speaking and saying profanity n the same manner the small old lady did, this female employee was actually trying to antagonize me to be exact, I could definately feel that and I was getting pissed. I even said could you please stop, but she continued the male cashier was saying it as well but stopped, the female did not along with sarcastic laughter.

This behavior towards customers from stores…

I received very poor service today, l was purchasing gas and ask for a paper towel to check my oil and received a very negative response, was told to purchase some towel and look at me all mean, and then l became angry, cured at him and he gave me back my money and told me to leave his store, l regret getting angry but l feel l was some what provoked!!

Manager Bambi Martin in the Ludington location is a vicious vindictive person and treats employees and customers terrible. She is a suicidal drunkard treating employees like her slaves and they must comply or feel her wrath. She has NO PLACE managing anything boy she fooled you all.

Go to Ludington Sherriff dept. She's had many complaints filed against her and her husband for trespassing pulling guns and threatening people.

I went in store last night. At 11 30. I gave the guy a 20. When I got back to car I noticed he only gave me ,8 dollar back. I bought a can of lighter fluid that he told me 3 49 and a 8 ox beer 2. Dollar's. Add to 9 dollar.

He only gave me 8 dollar and some Chang back. I tried to call the store few minutes after leaving I had to get my sick father home soon. The phone said it was not working right now. I went there today with the second shift cashier thought it was funny and told me to come back. I went back tonight. The cashier said outside.

Yes they had been talking about it while she laughed and said Yes you bought a bowl. What she means. A bowl?? I didn't buy anything but what I listed. The owner ali. Saud the boy drawer didn't come up short.

But I would do that he owes mev11. Dollar…

00 of gas premium and a scratch off I got occupied with the scratch off and drove off without getting the gas stopped back in and explained I even told them to review the tapes and get back with me I have heard nothing. Since gas is all prepaid maybe someone working that night in did up with the gas or money.

00 had to get them to work the rest of the week. Sincerely Kimberly Perry

This station is in poor condition pumps are not working keypads are not working some pumps have not been certified and it's just a rundown Marathon the owners are not keeping up with inspections Location corner of Livingston and Hamilton Columbus, Oh

Quick market #2, Jiya Patel LLC, owner. Loudon, Tennessee. The station is an embarrassment for our community. Dirty,(really, really dirty) and the person on site is rude. Always on his phone through ear buds, but doesn't greet, thank, or speak at all to the customers.

Just takes the money and returns the change, but no other acknowledgement. Big rag mops and water buckets in the aisles, actually blocking access. Has never washed the windows. Did I mention dirty?! I don't want to go inside long enough to take pictures.

I have been going to the marathon on S Main Street Akron, Ohio (Coventry/Portage Lakes) for many years. Within the past 2 years, the good customer service has declined a lot.

Arguing and being rude with customers, stinking like an ash tray. When customers need to stop in the way to work or in a hurry, we don’t have time for this. We don’t need this. Thought your company might want to know. I do not plan to go there again. We boycotted your store before and we will be doing that again. Sorry for your loss.

She was rude and screaming while the pump was messing up, then called me impatient because I put the the pump head back in when it kept resetting I only did it once and she walked out the store yelling. Her name is Bridget mayfield and she works at the marathon on highway Lexington North Carolina.

The excessive & random hold fees charged at the pump are out of control. A small sticker on the pump & the range of the amounts charged is ridiculous in this economic climate. 00 gas purchase absolutely devastating. I have voiced my concerns to several people & receive the same answers (it’s out of our control), so just who controls this?

I was at your place in Russellville Kentucky that had no TP in bathroom and no one to help me so I got a roll to use and the man running the place got very rude to me.l told him that I was going to go in my pants.he said to go to the wemans if I need to go to the toilet. When I was done he told me to leave the Truck stop I told him I was going anyways.He was not very nice to me. I will never go back to that place anymore!

Owner of Mayberry mart on rt 68 Springfield Ohio is drunk and cursing at customers he couldn’t function enough to ring me up and there were kids behind the counter that didn’t even work there

The Marathon gas station at 244 W. Main St, Lucas, Ohio, rarely has paper towels or windshield solvent at their gas pumps. I drive a lot of miles and fill up there 3-4 days a week. This has been an on going problem with this particular station for some time.

I gave $40 to the cashier. I accidentally told him the wrong pump number. When I went back they said someone had already pumped my gas. A business truck was pumping on the number I said. The truck was pulling away when I was jogging back to the office( 30 seconds) after I payed And the cashier claimed the truck had used my gas and they would not return my money or give me gas.

They left me with no money and no gas. I am 79 years old and this has never happened to me since I have been driving (1958). The owner will not respond.

The bathroom was filthy. Only one was available. No knob on inside, soap was out, dryer didn't work. Nothing to dry hands on. I was GRATEFUL to have toilet paper. Yuck.

I went to a marathon at this current address 1655 N Federal Hwy Boca Raton, FL 33432 United States This specific store is Horrible horrible horrible customer service! I paid to pump my gas and realized I mistakenly drove off with out pumping turned right back around and someone else used my gas I went back with my card and

info explaining situation to store clerk he would not help me just cut me off multiple times and just shooed me away he was extremely rude!!!! Wouldn't help at all Especially in the times where gas is so expensive every dollar matters and counts.

The gas station is extremely dirty probably not up to code, and alway suspicious people around and cops always at the station because of issues. For marathon being such a big company that is so sad that they treat people so…

I pulled into my local station, located at Grant Avenue and Academy Road, in Philadelphia, PA. All of the station lights were turned off. I pulled to the pump closest to the cashier and saw that person witnrss me get out of my vehicle.

As I approached the clerk to prepay for gasoline, the clerk left their post and entered a back room. I waited for the clerk to return and asked if they were open and that I would like to purchase gasoline for my car.

The clerk was very nasty as if I had imposed on her. In total, I made two purchases. After I began pumping the gas, the clerk turned on all of the lights, both interior and exterior. It was then that the premises appeared open and 2 other customers approached the clerk to make a purchase.

I routinely buy my gasoline at this station, even…

I get gas from the Marathon Station on the corner of Gray Highway and Shirling Dr in Macon Ga. They advertise one price on the sign for the Rewards Customer and charge a different amount on the pump. When I questioned this descrepancy, they told me that was the price.

In GA that is a misdemeanor. I had noticed that they had the gas one cent higher but now there is a difference of about 5 cent. I hope I receive a response. Dawn Caraway

Went into our local Marathon gas station to get fuel. On Sunday (3/6/2022) The cashier that was on duty is ALWAYS short tempered. Never smiles. Has a really poor attitude for someone who is in customer service . I have tried to talk to the manager on duty about her.

And NOTHING gets done or fixed. The Marathon she works at is in Bluffton Indiana on state road 1(main street) I am a regular customer at this Marathon I find this utterly rediculious Thank you MARNA FRANTZ