Mattress Firm

To Whom it may concern,

I am writing in reference to a mattress that I purchased in November of 2022. I purchased the Calm 9 medium Euro top memory foam queen. After months on sleeping on my mattress it has become very uncomfortable. It is sinking in the middle and is causing difficulties when trying to get a comfortable nights sleep. A brand new mattress should not be sinking in the middle after 16 months. I have to try to sleep on the edge, and if I happen to roll over in the middle it is a challenge to get out of the bed.

I am requesting a partial refund or a new mattress, there is nothing firm or calming with this mattress.

Unsatisfied Customer Clara Wilburn

I contacted mattress firm for help with bed for my daughter. We are low income family and I am going through disability process. Spoke with one lady by text and phone call asking for a bed donation. She said she would find out what they could do.

The following day I asked if there was any joy. A different woman called me saying there were 3 beds for my daughter to choose from. So yesterday took daughter to go pick her bed. She picks the one she likes and hugged me and told me it was the best Christmas present she ever got (she is 12).

We get paperwork going only for the woman(same woman who I talked to the 2nd day) to tell me it was going to cost me over $800. We came home only to receive phone call from mattress firm apology to me.

There was a miscommunication between their employees.…

Commercial for Mattress Firm, is in such poor taste, that we will never even consider buying from them!

Their ad is showing up on my phone screen constantly. I want it stopped‼️

My bed has foot and head raised and remote not working, no one can tell me what the problem is! I called 12 different numbers and they tell me "it's not there bedding can't get any help, customer service won't help...I need help with my bed. I have over 20 hours on the phone already and still no help

Last week I went to pick up a mattress with my friend and the service I got there was horrible. Some woman named Margaret or Maggie was incredibly rude to us. She kept cutting us off while talking, talking down to us, she even told my friend to “Shut Up” when he was trying to explain that the mattress being given to us was not the one he ordered.

When we put the mattress in the back of our truck she said “If it flys out on the highway it’s not my problem” then shut the door in our face. My friend went in to use the bathroom and when he came out he said he could hear her talking to other employees about us, calling us fat and lazy.

I know this job is thankless, but he spent a lot of money on this mattress and would assume we would get some level of consumer appreciation. Sad really, will…

I called customer service I received my bed frame and it hasn't even been two weeks since delivery I asked if I can return because it's not what I expected My room is cream and green and the frame came in gray and white whether it was my mistake or there's I asked if I could return and she's an absolutely not asked if I could exchange it she said absolutely not I asked if I paid for the call tag to FedEx or UPS if I could send it back to them she said absolutely not All sales of final poor poor business practice I'm on social security disability I paid $360 for this bed frame don't like it and

they will not take it back. I put a complaint in with the better Business bureau I also worked in the East Bay area in Rhode Island for 25 years I will make sure every customer I deal with knows…

Purchased a Purple Premier 4 almost a year ago and now have severe separation of the foam bumper from the egg crate and tearing of the binding fabric and deterioration of materials. Claim was denied despite MF’s failure to provide Mfgr’s warranty conditions of proper number of horizontal supports and legs upon sale.

Nor did the installation crew verify we didn’t have the required support and refuse delivery. Case Number: 04224074

I was asked to do an online review for service I received on July 3rd, 2023. I gave an honest review with an explanation. I also said I did not want to be contacted by anyone. On Wed. July 5th I received a call from Candy at the warehouse asking me how I could give a review of 6 when she felt they went out of their way for me.

My complaint was that the base wasn't delivered with the mattress. She also told me that because I gave a review of a 6 that the delivery guys wouldn't be able to work for a few days. I also mentioned that they were not able to communicate in English.

They used a cell phone translator to try and speak with me. I feel at least one of the delivery persons should have been able to speak with me. I felt that I was being harassed by the warehouse. I spent a lot for my…

I would give the delivery of my bed a no star I have been trying to contact someone from customer service for a couple of days and can't get anyone to respond

I purchased a Tempur-pedic bed with an adjustable frame in the Westport CT Store The Mattress gave me such severe back problems I ended up going to Physical Therapy. There was no real verbal communication because of the language problem but he was able to say come back . He never returned.

On the next business day I called the store and found that I couldn't exchange the mattress because the tag was missing. I did not remove tag. I have no idea what happened to it. I have never seen it.

Im guessing it is on the underside of the mattress. Im 67 years old with arthritis and a heart problem. I couldn't possibly lift the mattress to take the tag off. Why would I since its not visible and I wouldn't know exactly where to find it.

I can't sleep on the mattress because it is too soft causing…

I was sent an email requesting a REVIEW of service immediately after purchasing my $3,500 King adjustable bed at your location in Colonial Heights, Virginia. I gave a very positive review; however, I would like to retract that positive review as the service I’ve received since that day has been absolutely deplorable!

* I was given a time window for delivery and told the driver would call approximately 30-69 minutes before arrival. ) that they would be at my house in 5 minutes. The delivery driver then told me that they do NOT take the frame from my old bed.

I was specifically told by the store manager that they would. They left the frame standing upright in the floor due to limited space and I had to hire someone to come disassemble and remove it. I was also supposed to have a king size…

Disaster …. I just got it delivered on Sat it sink … like somebody returned and they wrapped up in plastic and sold it to us. Where is a real company to buy a mattress? This my 5 th since October 2023 .

Ashley furniture too the both like a mattress mafia. My health has decline , do to all this stresss of not sleeping. I walk up and walk all over the House because my back her so much only when I lay in the mattress .

The sale person is being off , so iam going today to return it . Now I know why their pkg lot is always empty.

I purchased a mattress with a service that I never received

Over the years I have bought mattresses from MF. I am a repeat customer. Not anymore. I’ve had trouble with the last two I bought two mattresses within a year. The last one very expensive Stearns and foster was the most miserable.

Saleswoman told me it was a medium. Found out. Absolute firm. Woke up in pain all night for months. It is a Huston. Found out from other stores it is an absolute firm. Sickening. Start ed looking again. The online customer service reps were awful. Never again MF

I think that employee doesn’t looking after your interest of company.

Ordered a new mattress from Mattress Firm 10 days ago. 2 days ago they delivered the WRONG size, STYLE and BRAND. The delivery driver put it on the porch ( I didn't want to pay the $150 for inside delivery) and I noticed right away it wasn't what was ordered.

I caught the driver before he left and told him it was the wrong item. He told me he was a contractor, couldn't take it back but would make a note on the delivery slip and let them know (he didn't) and told me to contact them to have it exchanged for the right item.

First off you can't talk to a live person (I called they put me on hold and forgot about me) you have to use their messaging system to talk to a customer rep. " Really?? That set the tone for the rest of the exchange.

They told me to send them pictures of the mattress…

I called the store several times that I wasn’t happy with mattress causing neck and my back was hurting and wanted to return mattress. I was told that I got to break it in and that I have sometime to do that!!

The results are still the same so I call store again and was told someone would follow up with me only received call about payment!! I would like for mattresse to be pick up !! I feel like I did get the same mattresse from store!! I feel scammed!!

I wouldn’t recommend any to purchase from your store!! I can be reached at 704-277-1028 my name is Tasha SHROPSHIRE!! Seeking help to resolve this!!

Good Day. I have been a customer of Mattress Firm for over a decade. I am appalled with the recent conversation and help denied by Gina and Cameron. I went to Cameron at the Menlo Park location here in NJ to request a pick up date for a boxed mattress that they said they couldn't stop delivery to my house.

They said it had to come to my house before they could move the ticket to exchange a Tulo foam mattress for a Snug foam mattress. I was directed to speak with Gina who works as a supervisor of Woodbridge NJ.

Gina heard specific language from Cameron who interrupted our conversation and she then decided to disregard help. Gina told me that I had to be charged a stocking fee and other delivery fees for a return. She was rude when I called her back to tell her that there must be a…

I or my family who have been customers for years will never buy another thing from Mattress Firm,we spent over a thousand dollars on a mattress and frame and after a two year period the mattress begin to break down in the coils on one side of the bed so we were going to pay them to come out and take pics to file a claim however they did not have anybody to do that so one of the employees at the Bastrop store came out and

help us take photos and we submitted them and then they emailed us back and said we need more pictures so we went through the whole process again and submitted pics again and after all we went through to do that I guess they thought we were going to just go away and not proceed with it even with the employee being out here and

seeing the mattress we finally got a email…

I went in to the store 1504 cotton grove rd Lexington nc. No one came out of the back for 15 mins. We yelled back there 3 times she finally came out got on the phone and ignored us completely.

I was looking for a 700$ king to buy and I left and went to walters up town and bought one. Extremely poor customer service. I’ll never shop here again.

Worst company I've ever delt with, there 120 day satisfaction warranty is terrible, a million hoops to jump threw an they won't budge on policy at all, stay away and buy elsewhere.

We went to your Westport Rd store on 10/21/22. We were reluctant to spent $7000+ on a bed however store manager stated in direct terms, we had nothing to worry about if we did not like our purchase, except for a possible cleaning fee. 76.

On 12/4/22 I returned to the same store and again speaking with the manager “Michael”, and was advised the firm was not included in the return policy. The stated he reviewed this, and it was on the receipt at the close of the sale.

He did not, however in very small print it does not “no return”. It is my opinion, and mostly likely many other reasonable thinking adults, using a font 6 on a receipt after the sale ,and misleading statements is the an example of deceptive sales practices.…

I ordered a mattress and I found it was not comfortable, they have 120 exchange, I have been getting run around for over a week about this with no satisfaction. Terrible company to deal with and don't seem to stand behind offers

We spent over $2,000 on a mattress that has brought me nothing but pain. We went through the whole process of what we were locking for, including pain points. I have more pain in my shoulders and am not able to sleep well since buying a mattress there.

We have attempted to make contact several times and get no return calls. I sleep better on 3 other mattresses in my home that we purchased at Sam’s Club for a fraction of the cost. Don’t waste your money at Mattress Firm.

The bed is shaking and the pump is not working properly, the mattress is getting down

Very bad experience with Mattress firm. Purchased a $2,800 Stern & Foster firm king size mattress on May 11, 2022. The mattress wasn't slept on till July, 2022. It was only slept on in Aug. Sept. Nov. and Dec. 2022. Sagging began with a short period of time, starting in Sept.

Mattress Firm denied my warranty claim. I went to step two. Paid their $79 warranty service fee to have someone (mattress firm sends) come to my house and inspect the mattress.

A man came to my home and measured the mattress. Would not give me any information. He took his measurements and told me Mattress Firm would give me their decision.

You guess it! Denied!

The Sterns and Foster company besides all their marketing words of how important each of their customers are and how happy they want each customer to be…

I ordered the wrong size mattress (too small). I wanted to return it and purchase and bigger size mattress but they wanted to charge me for picking up the returned item. I messaged them and never got a replied. I don't think I will do business with them again.

I will let my family and friends know about their "business". Not happy.

I gave Mark Brown an employee at Mattress firm 410 Towntown RD, White Plains, NY 10607 1200 to purchase a mattress for me. He been giving me the run around and have not ordered my mattress. Instead he pocket the money for himself.

When I addressed him about my mattress and called the job to find out when I will receive my mattress. He sent me death threats. He told me he will kill me and my kids. I filed a police report with the 41 precinct. com.

Please followup with this matter as soon as possible. I have records where he called me numerous times and as a result I had to notify the police and he will get arrested for death threats over a mattress that I paid for.

This is unethical and uncalled for. I work hard daily and deserve my mattress. com about this matter. I will followup with…

Purchased two Tempur-Breeze Pro Pillows Queen on September 27, 2022 and never received my order. I called the Bel Air store to report my order wasn't received and I requested to cancel this order on October 11th. The Bel Air store was closest to my house but the purchase was done in Catonsville.

I was asked to just give the Order number and the order could be cancelled. I was told an email would be sent to me about the cancellation - never received. It seem like I'm getting the run-around and told to keep calling back for followup.

Today is October 13th I followed up and was told the email may take a couple of days and the store agent isn't in the office. I was hung up on when I asked the person for his name today and told I had to call back tomorrow.

This is a lousy way to run a…

The first mattress I purchased by cash/ debit and mattress was returned. Second mattress was returned. Through Synchrony first mattress applied to Synchrony. Mattress Firm over credited according to Synchrony. No refund from first mattress. 61 for over credit. To make the answer to my question clear: You only give refund by credit card or no refund?

Since I don't own any mattress from Mattress Firm, I closed the Synchrony account. The refund is only applicable if I keep the Synchrony account open?

I checked my Credit Union account which was debited although I cancelled the order. I just got an email saying it was delivered, but it was not.

Please fix your system. I am awaiting my refund. Thank you.

D Schatzi Taylor

We bought matress from here and they did not provide it on time. They offered discount and then they did not remember other day. They gave us missing order and then act very rude. Besides we had lots of financial issues. Not recommend at all!!!

I was parked outside the store waiting for my Wife as she gets out later an I do. As Im waiting a salesman walks up to then car and points at a sign that read No Soliciting or loitering. I rolled my window down and he just kept pointing at the sign and saying you cant be here.

I rolled my window and ignoared him. He then came back with another employee. The other employee said they are concerned about terrorism. I got to say I will never be back to that store again.

I have purchased Serta Sandburg Firm Mattress on 01/23/22 at the location 11058 McDonald Ave. Brooklyn NY 11230. In 5 months it starts sagging and dipping, despite I have followed all the instructions that were given to me at the day of purchase.

I have turned turned the mattress every two weeks but it doesn’t help. As far as I was informed there is a 10 years warranty on this purchase. Please, take care of this matter. Thank you. Unfortunately I couldn’t attach the images due to size limitations.

On 01/23/22 I purchased Serta Sandburg Firm Mattress at the location 11058 McDonald Ave. Brooklyn NY 11230. In 5 months it starts sagging and dipping, despite I have followed all the instructions that were given to me at the day of purchase ( I turned the mattress every two weeks but it doesn’t help).

As far as I was informed there is a 10 year warranty on this purchase. Please, take care of this matter. Unfortunately, I can’t attach images due to size limitations. Thank you.

On 01/23/2022 I have bought Serta Sandburg Firm Mattress Queen at the location 11058 McDonald Ave. Brooklyn NY11230. In 5 months it starts sagging and dipping. Despite I have followed all the instructions that were given to me at the day of purchase and turned the mattress every two weeks but it doesn’t help. As far as I was informed there is a 10 year warranty on this purchase. Please, take care. Thank you.

Unfortunately, I can’t attach images due to size limitations.

For three days I have attempted to call your company and speak to a real live person. I've gotten referrals to other robots from robots, calls cut off by robots and transfers by robots to numbers that never picked up.

I placed an order by telephone for a Stearns and Foster box spring that has not arrived. The entire experience with your company has been a huge waste of time and energy and good will. Gail DePorre 941-812-6523

I purchased 2 mattress on July 1st and there were delivered on July 3rd, on July 5th I called Robert our salesman and requested a return of the matresses and a pick up date of July10 was scheduled. The delivery came and picked up the mattrees and when I asked for a receipt, I was told a receipt would be emailed to me.

I have left several messages regarding the receipts and refund, and have recieved nether or a return call advising me when I would recieve them. Please respond: Terry G. net Order# SO002187084 Customer # CS005416378

I recently bought a bed from the Deland Fl location. I was given a delivery date and 2 hour window. After several calls to the store asking why my bed was not delivered I was told by Steven the salesman that was working they had come and left.

I would have to pick a new day. I said people were home all day that's a lie. I was given Sunday for next delivery. I work nights so I was sleeping when they arrived. I woke up to the delivery guy yelling at my wife about the base of the bed.

I had to get up and settle the employee down. I found it so unprofessional and unexpected that anyone would come in a home and yell at my wife. The matter was taken care of we got the base to our bed.

After my last two times doing business I would not recommend your company nor buy anouther item. Come Monday…

I have been treated very rudely by the manager at Mattress Firm store in Burleson Tx on the phone. Spoken to loudly talked over. I would very much like to speak on phone to someone about this I have been a customer since the 80s at this store I don’t intend to ever buy there again.

My friend with me during the transaction said she won’t either he would not let me talk he loudly talked over me Thank you Ann Barnes. 817-774-6073 Burleson Texas

Mattress warranty is terrible brought a mattress warranty for 5 years this is year number 2 mattress has a big lump in the middle. Mattress firm wants me to take a picture of the upload it to their office. Or I have to pay $79 for someone to come and inspect the mattress . I can't afford $79.

SO THEY WANT ME TO TAKE A picture of the mattress. I am a senior on fixed income. I purchase the mattress from bay plaza, bronx, new york 10475. I will never purchase another mattress from this firm

I experienced a significant amount of delay in the whole process of my purchase of just a mattress and an upholstered bed, and the sales representative or I don't even know who's in charge of the communication and regulation of my order, did a very inefficient job. I originally scheduled everything to be delivered and installed at 6/3/2022, and on the day of delivery, there was just the mattress itself delivered to me, and the guys who carried them upstairs seemed both impatient and confused about my inquiry.

Then I first called the shop at Pittsburgh, who says will deal with it but didn't get back to me for three days. , and she finally told me she just found out FedEx broke the upholstered bed on their way and scheduled my replacement…

Melissa never scheduled my delivery for 6/19/22. Now I am inconvenienced for two more nights no mattress. I'm in victorville ca. Worse customer service EVER! I will never buy from mattress firm again! I will definitely tell anyone looking for mattresses dont go there!

DECEPTIVE SLAES PRACTICES, MISLED WHEN TALKING TO AGENT ON ORDERING. MATTRESS WAS TOTALLY UNACCEPTABLE AND WHEN I REACHED OUT TO HAVE THEM CORRECT THIS ISSUE WAS TOLD i WOULD NEED TO PAY 20% PLUS $90 SHIPPING TO RETURN. NOT WHAT AGENT TOLD ME BEFORE THE PURCHASE.

DO NOT BUY FROM MATTRESS FIRM NATIONAL PHONE SALES. DEFINATELY WOULD NOT RECOMMEND.

Purchased a bed with Mattress. Bed was left in the hall outside my door when I was not home. Was not told of the delivery. When sought the store to request the bed to be assembled, was ignored. Therefore services was not completed.

The lady was very loud and defensive wgen asked to lower voice and when me and my husband had questions.

Very bad service!!!!!

Not customer friendly.

I needed a new mattress so i decided to go to mattress firm. When I got there another customer was talking to an associate. He happened to be the only one working about 20 mins went by and he finally was able to help me I picked out a mattress and he said I can have it to you by Friday so I said ok.

A week later as I am tracking my order it is still pending after doing some research o found that mattress firm guarantee you will get your mattress between 45 to 60 days. What a joke. I will never go there again and do not recommend anyone goes to mattress firm to buy a mattress you will be lied to.

If they lie to you about shipping what else do they lie about.

refund me the wrong amount which need to be looked into .

On March 1st I bought a mattress and an adjustable bed at Mattress Firm at 1401 Hallandale Beach Blvd. in Hollywood, Order #S039005290, customer #C021072672. The salesperson was Kevin, paid with master card and on the same day I cancelled the mattress but I kept the adjustable bed base.

I asked about my refund for the mattress and Kevin told me that I will receive back in 7 to 10 days after the delivery of the adjustable bed which was delivered to me on March 7th. Now we are 3 weeks later and I still didn't receive my refund for the mattress.

I called the customer service and was told to contact the store. I contacted the store again and was told that I have to wait 14 working days for the refund. Your website states that refunds for merchandise paid by check or credit card will be…