Mattress Firm

I bought a pillow top mattress from one of your employees on her last day in the East Liberty, 15206 store and she never told me about a $100 price to exchange the mattress. This thing is to hot and gives me the worst back ache.

I am on a fixed income and can't afford another $100. Since I was not told about this, I should be given the benifit of the doubt and not have to pay. I need to get rid of this mattress asap

I bought a pillow top mattress from one of your employees on her last day in the East Liberty, 15206 store and she never told me about a $100 price to exchange the mattress. This thing is to hot and gives me the worst back ache.

I am on a fixed income and can't afford another $100. Since I was not told about this, I should be given the benifit of the doubt and not have to pay. I need to get rid of this mattress asap

I spoke with him again on Saturday 3-9-19 and he informed me he had done all he could do he would call his Boss and have him call me well that didn't happen. I feel that I have as nice as could be about this I cant understand why it would take so long for someone to contact me .

I want something done about my yard and the driver please contact me at 251-377-5907 Keith Williams

After spending more then half a day picking out a bed that would fit our head board and our other requirements. On the day of the deliver we took off another half day to move furniture and to move the old bed out of the way, we received the wrong height on an adjustable frame with a tier in the soft fabric on the top.

With the bed we were over 30" from the ground to the top of the new bed. This was our main concern because it blocks our head board and was stressed to sale person how important this was. So we rejected the bed and cancelled the credit card payment, due to damage and wrong size. Linda Jordan

Was lied to during the sales transaction at the Gainesville, Ga. location. after they offered us the clearance mattress we told them we did not want a used mattress, the sales man told us that they were not used and that they had only been taken out of the original packaging but were still new.

After picking up the mattress and an hour drive home, we come to find out the there was a tag on the mattress that stated that the mattress was used! It also had holes in it! Did not see this when I picked up the mattress because it had been wrapped in two layers of plastic.

Called customer service to complain and they acted like it was no big deal. There is no excuse in a sales person looking you in the face and telling you a bold face lie!!!!

We purchased a queen mattress with adjustable base on 09/29/2018 from a local Mattress Firm. The salesman was very nice. Helped us quite a bit. To make a long story short. The adjustable base hasn't worked since the bed was installed.

It worked for the delivery men who set it up. It started making a loud noise from the motor underneath the bed. The base doesn't move at the foot at all (the head base works fine). We have called Mattress Firm, requested a warranty claim, called the warranty manufacturer with no help and no response.

The manufacturer was going to mail the part about a month ago. We have not received that part as of today. To pay $4800 for a bed that doesn't work completely is unacceptable. I had to make our first payment today on a bed that doesn't completely work.

I want…

Purchased, pd. in advance in full & had delivered 4 mattress', 1 in which came damaged, & another needed exchanging. Imformed was coming back the next day & never did. To date have never heard anything. Tried contacting, told would look into it, here we are months later.

Dont know what else to do. Appreciate it, if you could get exchange done. Immediately would be amazing ! Thank you ahead, for your time. Sincerely Yours Cocchiola

I am not satisfied with the mattress I Purchased a few months ago. When I lye down it sinks in the middle it is defected. I am not looking for a refund I just want another mattress where I can get a good night sleep. My back and legs be hurting me all through the night. I am tossing and turning. I went back to the store and I was told that I picked the mattress from the show room which I did but I did not know it would sink in middle when I lay on it and try to get a good night sleep. I was told to write to you first before taking further action. I do not want any trouble I just want what I paid for. I am looking forward to hearing from you.

Nadine Andrew 1843 South Taylor Street Philadelphia. PA 19145 215-271-1428 If I am not available my answering service will pick up after the 5th…

00 gift certificate from the store located here in the San Jose (Brokaw) through Nasir. I went around to a couple of stores, after all there are so many in San Jose to go and look to see which mattress that I want.

I ended up in the Steven Creek Store. The lady there that helped, Claire. I paid the difference of course. By the time that I purchased the mattress, it was almost Memorial Weekend. 00, This is the one that is able to lift the top of the mattress only Ielectrical) At the time of purchase, it was not available, I would have had to wait, like around mid June.

I told them that would be fine, I needed time anyway, because the bedframe that I currently had, would have to be unassembled at the time (twin trundle bed) Anyway, I asked at the time, if I went ahead and scheduled the…

purchased a mattress just over a month ago/ contacted the charlottesville va. store today and was treated very rudely to say the least by the young lady working there today/ was told by her she would check on things and contact me back/ well i waited and

called her back 2 hours later she said that i had already exchanged twice/ well b4 the 120 trial time had expired/ mind you i paid both times for the different mattresses to be delivered/ so i wrapped up the mattress in plastic and returned it to the store thats when things went very sour/ she wouldnt give me the time of day/ so i just placed the mattress outside the front door right side up!

now i have contacted and disputed said acct with my credit card company/ a mgr called me and said that i must come back and pickup the mattress/…

Customer service for both online orders and in store orders is terrible. If the delivery is wrong it is expected that the customer wait 24-48 hours before the issue can be rectified. There is no immediate solution available because no one has the authority to change the process in which the company does anything. Those who do shrug their shoulders and this is just how it is.

When the wrong item is delivered in morning customer must wait for the delivery to arrive back the warehouse to check in any undelivered merchandise at the end of their run which is typically between 4-6pm. While the undelivered items are on the truck neither can customer service representatives, the warehouse staff, nor showroom staff can touch the order. For next day deliveries the orders must be entered into the…

I have been trying to reach someone by phone for 1 hour and 15 minutes and no one answers the phone

On March 16, 2018 my daughter and I went to Mattress Firm in Lufkin, Texas in hopes of purchasing 2 mattress sets. The salesman on duty didn't seem to be interested in selling us anything, referring us to their retail store in Nacogdoches, (for refurbished mattresses and/or mattresses that they couldn't sell in their Lufkin store).

We weren't interested in buying second hand mattresses. Whatever situation we may have had was none of his business. He was there to make a sale. I'm not sure if his demeanor was because we were Black, or because we were not dressed in suits.

Referring us to the store in Nacogdoches first, without trying to sell us what was in the store in Lufkin, was very disrespectful. I will never go to this store again, and will make sure that all of my friends are aware…

Mattress firm has the worse employees that use the chat resource! I was just wantin some help with doing a complaint and the first person, laurenanne, was who I was chatting with first and I was tryin to explain my situation to her and

she COMPLETELY avoided my question and just said " thank you and have a good day" and just ended the chat without me having a chance to write back. She obviously didn't even read what I was asking because before she wrote thank you have a good day, she asked a question that had absolutely nothing to do with what I was asking and

that's when she just wrote thank you and have a good day and ended the chat. So after that frustration of getting nowhere, I started a chat again with someone named Susan. And she was VERY unprofessional. Her grammar was horrible,…

poor service, delivery people couldn,t set up our bed, left headboard unattached to the the frame because they didn't have the screws, they told us its not their problem left mattresses in plastic, they told us we leave like this and pushed the headboard against the wall, had to go to home depot and ace hardware to find the right screws, needed two hours to fix the problem service unacceptable

The workers are very unprofessional. Sloppy drunk. None dont have any license and most of them is a felon or offender. I over heard them saying they be taking mattress home and resell it for their own price and they have been in plenty accidents but the police is investigating the company I ask which location they work to.

They stated its the warehouse in north charleston,SC off cross county road. I would have all them fired they dont represent the company well at all and not good speakers. "slang talk"

Order a mattress on 8/9 not able to deliver same day. I accept delivery next day 8/10 after 11pm mattress came with mildew spots and I refused the mattress. I was told by the Mattress Firm customer service number that another mattress will be delivered on 8/12 I receive a call after 11pm they're 20 minutes away.

Receive another call after 11pm that they will be there at 12:30am. I am spending $4,000 for a horrible service. The location is at stonecrest mall, lithonia Georgia.

We bought a mattress and box springs 4 over 1500 my wife is disabled and in her 70s. We got approved for a new mattress. Over 4 months ago the bed is so bad without help she can't get out of bed.

to the president of mattress firm, don't know why you have a customer service line-- no one will answer or call you back if you leave number== have been trying to get someone from your corporate office to call us to see why were billed for items we never received.. been trying for 2 weeks and, first we were told it was a warehouse issue, then we were told is was corporate, in their hands, still have not seen any effort by corporate, this has been 2 weeks of us calling - do issues like this go to a dark room and die a slow death?

went to your corporate office yesterday and was told needed an appointment? how can you get an appointment when no one will talk to you? today a truck arrived at our door to pick up a frame, we never received, and we had a call ,shorty afterwards, wanted to why we…

Bought a Sealy foam mattress and within 17 months the side was breaking down plus there is a body impression in same. Paid $1200 for this mattress, figuring it would be our last mattress. Have now been working at restitution for three months to no avail.

Store manager and warranty department have been of no help so far. I want a refund to purchase another mattress. They want to replace this inferior mattress with another inferior mattress. I would NEVER, EVER do business with Mattress Firm again.

So they leave me no alternative other than small claims court. I see I am not the only complaint. Should have checked out this bedding company BEFORE I made a purchase. I am just so disgusted at this point.

I really can't believe the poor service I have received from Mattress Firm over the past few weeks. From the delays to the cancellations to the delivery problems. This will be my last bed I ever order from them and I don't even want to step foot in their store again.

I purchased a bed last week and they keep lying to me about delays. Just deliver my bed already!