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Maybelline

2.0
80 complaints

Address

Chicago, IL

Maybelline faces significant product quality issues, primarily with pencil products breaking during sharpening and mascara/eyeliner drying out prematurely. Customers report widespread false advertising concerns regarding waterproof and long-lasting claims, with products smudging, transferring, and wearing off quickly. Additional complaints include poor packaging design and a cluster of political complaints related to brand ambassador choices.

Common Issues

28% (22)
breakingcrumblingsharpening
24% (19)
dried upclumpingempty
20% (16)
not waterproofdoesn't lastwears off
16% (13)
can't openpumpapplicator broke
12% (9)
wokeDylanspokesman

Complaints

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Carmen J Capron

Aug 20, 2023
0

Maybelline New York - The City Mini Palette - eye shadow - Matte About Town 480 - HWX40W - 0.14oz/4g - SKU: 41554 54077 I purchased this item in brown tones because I wanted a Matte - - this product is not acceptable - you open the case & the powder is so loose the powder falls out - if you put a brush on it the powder goes all over - it's impossible to put it on your eye lids because of the loose powder. Carmen J Capron 930 North Tamiami Trail # 807 Sarasota, FL 34236 carmenjcapron@aol.com

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M

Aug 20, 2023
0

I bought eyeshadow last mth end and it is the worst

Clotting ...Falsies kash lift waterproof

Totaly unhappy and dissapointed in Maybelline

I used to buy the green tube that was the best ever, but you discontinued such a nice product and brought crap on the market

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Chuck Carder

Jul 15, 2023
0

My mother and grandmother used your products regularly. No more for girls and moms in our family. Why can’t you just sell your stuff without going woke. Bye bye. No more of your stuff.

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Rosanna

Jul 15, 2023
0

It amazes me a company that is sooo low on the makeup totem pole has the nerve to put an ad out there with the fool in a beard. Your higher ups obviously don't care about the future of the company. Good luck!

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Maria

May 30, 2023
0

The sales representative in ayala watsons was super rude, we were asking questions about the lipsticks and her responses were sarcastic and she didn’t seem to want to assist us. It’s dissapointing as I was looking forward to buying new makeup.

80% of my makeup is from maybelline and alot of my friends and i buy makeup from maybelline together, I feel sad as a big supporter of 10 yrs of your products that you don’t value your customers. I loved maybelline but me and my friends are never buying from maybelline ever again.

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Karen Williams

May 28, 2023
0

I’m a real woman unlike Your new spokesman Dylan mulvaney whom you evidently prefer over using a real woman and I will not be buying anything associated with your brand. I refuse to support your woke agenda. I don’t care what the LBTQ people do but I refuse to have them play victims and force their perverted way of life on me.You evidently have not learned anything from bud light .Go Woke Go Broke!

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Debbie

May 24, 2023
0

I have used maybelline since I was a teenager. You go woke and use Dylan you have loss another customer, it is apparent y’all care little about folks that have kept you in business! Sad days

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kathryn gentry

Jan 20, 2023
0

I bought Eraser multi use Age rewind while in the USA.

I am very disappointed in its performance, it is like applying wood filler and changes colour on the skin after a while , when you are no longer looking at it!

It is really hard to blend and feels coarse.

I would like a refund for this product which is wholly unsatisfactory.

Thanks in advance

Kathryn gentry

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Cheron Alexander

Nov 28, 2022
0

I was so excited to hear about your vinyl ink range! its not stayfast. Disappointing for me because I have found your Brand to be the best stayfast and have since only been buying your lipstick. sigh

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Kathleen R Files

Nov 17, 2022
0

Over the last two years you have been shorting everyone on the pump up mascara. There is not enough product in the tube. Hope you fix the problem soon.

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sally porter

Nov 5, 2022
0

the super stay 24 couleur lip stick I purchase didnt seem to last long ( didnt think it was very full so it didnt last long) I have used others & they seemed to last longer

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Jackie

Sep 18, 2022
0

I bought stiletto mascara from Walmart and it was dried up. They would not take it back cause of hygiene reason. All they had to do is return it to you. I'm out at least $12 for something I can't use. Not impressed.

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Tammy Ramsey

May 20, 2022
0

I bought the Maybelline hyper easy eyeliner this is the second one I bought and all it does is crumble into pieces as soon as you try to use it very disappointing considering what I paid for them

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Renee Marcogliese

Apr 16, 2022
0

I purchased Stiletto eyeliner shade black from Walmart. When I tried it the liner was completely dried up. I tried to return it for a new one however they would not exchange it

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Charlotte Ellen hambleton

Feb 16, 2022
0

I always use maybelline new york but unfortunately i have used the new maybelline colossal curl and bounce and it has taken my eyelashes off when removing my make up which has never happened before i am absolutely devastated this has happened

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Miriam

Dec 3, 2021
0

I want to complain about your product maybelline New York fit me concealer it’s caused me a lot of grief making me react on my eyes. They are red and very itchy.

I have looked it up on the internet and a lot of people are saying the same thing. It’s upset me a lot as my engagement is in a week and hope this clears up by then.

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Avagene Moore

Mar 31, 2020
0

I have bought and used the SuperStay 24® 2-Step Liquid Lipstick Makeup for several years now and love it as far as the color and 'super-stay' part of the product goes. What I don't like is the conditioning balm running out long before the color part of the product.

I have several of the colors but am always using the balm from a newly purchased liquid lipstick. Why not sell the balm as an extra product line? I know I am not alone in this complaint. Hope to hear you are listening. Thank you.

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Anna Young

Feb 29, 2020
0

I bought a double pack of your expert wear twin eye & brow pencils. (Velvet black) As I sharpened them to continue use the makeup would fall to pieces. I am a true Maybelline makeup user.

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Terry Boylorn

Nov 10, 2019
0

The makeup I purchased , did not line up to open. Also the tip fell off. The design of the product very poorly made.

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darlene maziarka

Sep 10, 2019
0

Ive used maybellie since I was 13 yrs old now 70 and still use it. I sent a message a couple of weeks ago, but I think I forgot to leave information how to contact me. to make a long story short, I love the new tattoo eyeline. 00 @.

each one I had trouble sharping them. each time the make-up broke off in the sharperner. I like to know why this is happening. I don't think 10bucks for half eyeline is good when you are on fits income. could you please tell me why they keep breaking. thank you

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Jill Lackey

Jun 22, 2019
0

I have been buying your skinny eye liner for a couple of years now. The past three that have i purchased the tip of the liner has broken off every time I try to apply. Not only does it make a mess on my eyes, it is no longer usable and I have now had to throw away three tubes.

I kept trying it thinking maybe I just had a bad item but it keeps happening. i used to love the product but I will not buy it again. It has become a huge waste of money.

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Sandra M. Kintz

Jun 14, 2019
0

I have bought 2 different times from Walgreens in Spring hill Florida while there for my 6 month snowbird stay, and both times had very poor luck with your eye liner it is the liquid master duo 500 black lacquer P91M It dried up in about 2 weeks of opening and no more use to it both times.

Please either send me new ones or a coupon for new ones. My address in New York state where I am now is sandy kintz 1298 Oak Orchard rd Waterport Ny 14571 I always buy your products and never had this kind of bad luck with them ever before in my lifetime and I am 65!

com 585 682-3970 Thanks from Sandra M. Kintz

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Janice Graham

Jun 10, 2019
0

I tried your waterproof mascara. Maybeline falsie. I paid £9. I bought it from Sainsburys, Urmston. I’m very disappointed. It runs into my skin. Giving me Panda eyes. I thought waterproof didn’t do that. I’ve worn makeup all my adult life. Please explain.

I’m having tha same problem with eyeliner too. Eager for you reply. I so would like your advice. Thank you Janice

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brenda hellsten

Jun 4, 2019
0

The Maybelline product lash sensational somptueux leaves unattractive black smuges on my upper lids and was a waste of money as I can not use it due to the mess it leaves.

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Jalila Manalocon

Apr 29, 2019
0

So dissapointed with Maybelline on shoppee. They cancelled my order coz they failed to ship it on time. I am maybelline user ever since and most of the time I always buy their products at tge store, but since I am into online shopping now I placed and order instead just to be dissapointed.

They posted that their ship out time is 2-4days, but they keep me waited for 12 DAYS JUST FOR THEM TO CANCEL MY ORDER. SO SAD THAT THE PRODUCTS ARE EXCELLENT BUT CUSTOMER SERVICE ARE SO DISSAPOINTING, UNFAIR AND UNRELIABLE.

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Paula

Apr 17, 2019
0

Maybelline SUPER STAY MATTE INK lipstick. I bought this in hopes of long wearing, not coming off or having to apply a moisturizer on top of color.

However, it wears off way to fast, wipes off on napkin when eating and has transferred to my cups while drinking. It gets blotchy and end up removing with make up wipes.

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Kerry harris

Apr 3, 2019
0

I use dream satin liquid foundation when ive got a quarter of a bottle left it dosent pump out which is a waste as the top cant be removed it dosent twist off or pull off .

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joann martin

Mar 23, 2019
0

I have always purchased your mascra great lash UPC 041554532722 at shop rite in new jersey, I spent almost 7.00 on this tube it is terrible, it is like it is empty, and also does not curl your lashes, your lashes feel like it has water on them, I am extremely upset about this, I would like my money back or a coupn for what I paid. joann martin 244 sextant road Manahawkin nj 08050. thank you

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Georgina Grech

Mar 12, 2019
0

Superstay matte lipstick very sticky , I have bought several an I am not happy at all , an if you wish to reanberse me my address is 3 Dunhill Court Carrara 4211 Gold Coast Queensland cause I am not going to the 4 different shops I bought them from to returne them , very disappointed . Georgie

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Dakota Morin

Mar 1, 2019
0

Just purchased your Tattoo studio brow gel, hoping it would be just as great as the tattooo brow tint peel off. BUT it was nothing near what I wanted, it didnt last longer than a day, its supposed to be waterproof and wasnt. I want my money back, or the tint instead, thanks

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Crystal Ledford

Feb 25, 2019
0

I am very disappointed with Maybelline Snapscara mascara. I had to reapply it multiple times and it flakes off afterwards. I threw the tube out and will never buy it again.

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Faith Shaw

Feb 21, 2019
0

I started to frequently wear makeup at the age of 29 to cover the imperfections of looking dull, pale and unmoisturized. It has been 9 years strong and I am now 37. I wear the shade dark cocoa 3. This shade gives my face a luminous glow and a Hollywood spray tan look.

I started with the introduction of Fit Me but shade 355 coconut was a bit to light. Then the company upgraded to an actual airbrush spray can tool like bottle that I regret i didn't get to try, then airbrush liquid mousse, then dream liquid mousse with a air brush finish.

I depend on this product to make me feel beautiful because I have a scar on my cheek and I don't want to look dry and plain, recently they changed the formula to satin and now the color dark 3 is too dark, and I feel like I am mimicking a "black face"…

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Margaret Weghorst

Feb 16, 2019
0

Good Day,

My complaint is with the compact makeup verses the loose powder makeup. Since I was in high school I have used only Maybelline products. Someone in your company came up with the idea to start making the loose powder makeup. First, I want to point out that the container does not fit in a makeup bag that I carry in my purse. Then there is a very big problem touching up my makeup while I am in my car. The makeup comes out in sprinkles. Whoever thought this would be a great idea? Forget about even coverage, not happening with sprinkle loose powder. Sprinkles of makeup on my clothes. This cannot be avoided unless I take a towel with me and cover up my clothing! I have now switched to Cover Girl for the reason that this company still uses the pressed powder in a compact and has a…

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Michele Cerasuolo

Jan 29, 2019
0

Hello. I always use your products, since forever (I am 62). I recently bought your Tattoo Studio brow pencil. I don’t know if the one that I bought was defective, but no color came out of it! I shook it, nothing. Finally I took it apart. There was a wet strip inside, but that was it. I not sure what was suppose to release the product, but it wasn’t giving up any color!

This was the worse product of yours that I ever tried! Very disappointed.

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Rebecca Brandel

Jan 9, 2019
0

I have used Maybelline products for years. The last couple of times I used your mascara that says "no clumping" it clumps so badly that I can't use it. I can't make this complaint to be 100 words. Do you ignore complaints such as this? I would appreciate you giving me information on which mascara that you have that doesn't clump? Please respond to:

Rebecca Brandel 8108 W. 98th Street Overland Park, KS 66212 Phone: 9134841879 email:dazeyy@sbcglobal.net

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Cindy Moore

Jan 1, 2019
0

I bought Super Stay Matte Ink #25 thinking that this will stay on my lips for a while but when I drank my coffee after one hour it was all over my mug. What's that all about?

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celest

Jan 1, 2019
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so i got the fit me foundation and it was all good until i applied it on and it burned my skin like the area around my eye

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Sumayya

Dec 10, 2018
0

I have bought a Maybelline Superstay 24H Full Coverage Foundation. I have used it for 1 week and got an allergic reaction. I have lost my purchase receipt and I cannot return it to the store. I would like a refund or a voucher. It was bought at Dischem South Africa.

I have tried the email contact and have received no reply.

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Chanelle Mackay

Oct 26, 2018
0

Hi I have used your products dream wonder fluid-touch foundation and big shot mascara for as long as I can remember Last week I purchased them both again as i was running low and I’m so disappointed in what I got! Both products were dry and clumpy so I took them back to the store where I purchased them and was told there is nothing they can do it’s not there problem! Customer service my backside!!

So I now have no products and as a single mum can not afford to replace them again just yet, my partner passed away suddenly 6minths ago and I’m left in a lot of money issues! I’m very upset and angry as I’m sure you understand Miss Mackay

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June Bond

Sep 7, 2018
0

I have used your eyelash curler for 40 plus years. Within the last 1 to 2 years, it doesn't even curl your lashes. When you squeeze to curl it use to be tight, which curled the eyelash, now when you purchase it, there is no tightness, which you need to make the curl!

What happened to such a good product? Cheaper metal? Please advise.

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Laura Sanders

Jul 26, 2018
0

I used your gel eye liner a while back and it caused bumps on my eye which i have seen a doctor for and insurace wont cover it i am now very self conscience over it and

also recently used a eye shadow that cause burning and redness then a week ago baught the new eye liner which adverstised as water proof but isnt i believe that is false advertising im not sure what is in your products but its not good and makes me upset because i have spent thousands through the years on your products.

I am not sure what to do do i need to get a lawyer ?

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Cheryl Mayo

Jun 26, 2018
0

This lipstick does not last if your lucky but 2 hours max. No way this would last for 24 hours if it does not even last 2 hours. Poor excuse for a lipstick. So very disappointed.

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Jane Graves

Jun 9, 2018
0

I've bought at least five different kinds of mascara that said they were water proof. Guess what? They weren't water proof. I spent a bit of money trying to find one that works with no luck. Years ago I used Marathon mascara that worked great, but can't find that kind anymore.

Why is it that you find something that works great, they no longer make it.... Thanks for letting me write you, Jane Graves

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PAMELA SHEARER

Mar 16, 2018
0

I USE THE MEDIUM BROWN EYEBROW PENCIL AND THE LAST PACK I BROUGHT THE PENCIL KEPT BREAKING AND HAD TO KEEP SHARPING WHICH USED THE PENCIL UP FASTER.THESE PENCIL ARE TO EXPENSE FOR THE LEAD IN THEM TO KEEP BREAKING ONE USUALLY LAST ME A MONTH

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Erma B Byrd

Dec 29, 2017
0

I've used the twin stick eyebrow pack for more than 50yrs I refuse to use any other the pass few yrs I notice the wood is no good I loose more pencil thAn I use so upsetting. Help pls. The product without the wood works for me

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Dolores Curren

Dec 15, 2017
0

BLUSH IS NOT CHEAP. WHAT HAPPENED TO THE BRUSH?? SOON AS YOU USE IT THE BRISTLES START COMING OUT.. USING YOUR PRODUCTS FOR YEARS. MY FRIENDS SAY THE SAME GUESS YOU WENT TO SOME THING CHEAP WILL HAVE TO CHANGE BRANDS.

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Mary Kay Hawkshead

Apr 1, 2017
0

There is 90% of product remaining in the tube. I have been using Maybelline products since I was a teenager, and have never had an issue until now. I no longer have the receipt, so I can't return it to the store for exchange/refund.

Shame on Maybelline for putting an inferior applicator into a superior product. It's all about cost saving in manufacturing.

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Linda Dodd

Oct 15, 2016
0

I have been using Maybelline brow pens for many years. The one that worked really well was one with a built in sharpener. The top of the pen could be turned for the brow pencil to come out and retract as well.

I believe that one got taken off the market for some reason. Since then, I have been using the "Maybelline Expert Wear Twin Eye & Brow" pack and my last three to four purchases have not been the quality I would expect from Maybelline.

In attempting to sharpen these brow pens with a small pencil sharpener, the crayon type part breaks off before getting it to the needed point to use. Receipts weren't saved so there is no way for a refund on this defective product.

Should Maybelline be obliged to send some samples to help rectify this problem, my color is light brown. Thank you for…

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Cushla

Sep 25, 2016
0

I purchased the fit me powder a few days ago and began to use it. I have clear skin and I immediately started to break out the next day. I have deep painful pimples from the product now.

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Samar Ayyad

Sep 19, 2016
0

Just today I bought a product brown satin duo in dark brown from your abu dhabi mall location. Unfortunately, I opened it or use tonight but it kept breaking from the pencil side till it left with 1 cm.

Furthermore, the powder side it not functioning properly as you feel it is empty. So what shall I do? I'm sure it was sealed. Yet to me it is brand new but defected.

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