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McDonalds

1.0
2,947 complaints

Address

1 Mcdonald's Plaza, Oak Brook, IL, 60523

McDonald's customers are experiencing widespread issues with rude and unprofessional staff behavior, particularly from managers. Order accuracy is a major problem with frequent missing items and incorrect preparations, while food quality concerns include cold, old, or improperly cooked items. Extended wait times and poor service recovery when issues occur are compounding customer frustration.

Common Issues

40% (528)
rudeattitudedisrespectful
30% (396)
wrong ordermissing itemsforgot
25% (330)
coldoldsoggy fries
20% (264)
slowwaiting40 minutes
10% (132)
ice cream machinefrappe machinenot working

Complaints

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Mandy R Mochel

Jan 1, 2023
0

Went to the McDonald's at 4222 University boulevard East. All Summer Long the ice cream machine was tore up could not get ice cream from that store all summer they keep saying the machines broke but for two summers it's been that way don't know why corporation isn't fixing things can't get a frappuccino either it's always messed up can't fix it but

tonight on New Year's Eve went there to pick up my online order the line was wrapped around the building and drive through nobody was taking orders it was 7:00 wasn't supposed to close till 8:00 they were in the store cleaning instead of taking orders so I just went around to the window and tapped on the window to let them know I had an online order that had already been paid for so they look it up and

see that it's already been paid for and I…

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Joshua Horne

Dec 31, 2022
0

Items always missing or different than what I ordered. Customer service of employees is rude.

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Vickie D Delaruelle

Dec 31, 2022
0

AMAZING! I live in Topeka indiana and we have 1 4 way stop! It's nit like McDonald's is that close! Please see if you can address this issue. Vicki DeLaruelle

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John Lloyd

Dec 31, 2022
0

5 times we have ordered food from McDonald's swaythling, each time requesting two sachets of sauce with each meal and each time no sauce has been supplied. Yet each time we paid for them.

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tony

Dec 31, 2022
0

they don't respect me.They prioritize other people's orders every time.every time

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Molly Terrill

Dec 31, 2022
0

82nd location by Clackamas town center Wow completely rude manager was disrespectful What is happening to this location Last few weeks it's been declining really bad .

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Ebelin

Dec 31, 2022
0

It’s the worst fast food place. We go to the one in arcata and they always get our order wrong they let the person who gets there last order before the people who where there first and once they take your order they make you wait outside for a very good while

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Charles Strohacker

Dec 31, 2022
0

The Macs in Stevensville and St. Joseph, MI are THE WORST. We frequent many Macs, especially as we travel. So disappointed that our 2 home town restaurants are so bad. ). Drive-thru is impossible, like nobody there wants to work.

One worker in particular at St. Joseph store frequently tells us that her computer is down and we need to come inside. Used to have great manager, a real team builder who encouraged workers. Not any more, she left to manage in Florida. Absolutely terrible service.

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Lanna Perkins

Dec 31, 2022
0

After a long way in McDonald's I got home and my burger was raw so I waited in line for 30 minutes to get home to a raw meal their customer service was poor and there was hardly anybody in there for them to act like they were so busy and not take care of me

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Rebecca

Dec 31, 2022
0

I recently visited MacDonalds midland WA . This store has two disabled parking bays the only bays that you do not have to cross over the drive through to enter the store. It was very sad to see that both these bays plus the bulk delivery driveway next to these bays were all occupied not by disabled drivers but by personal delivery drivers.

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Robert turner

Dec 31, 2022
0

Wife picked me up a gift card on 12/2/22 to put in my Christmas sock on 12/26/22 went to the same mcdonalds she got the card from and was told no money on the card went and looked up the card on line turned out the card they sold my wife on 12/2/22 was activated on 11/14/22 and used in November so we are out 25 dollars and

can't find the receipt, how do you buy a gift card on 12/2/22 from mcdonalds that was already activated 11/14/22? Is this some kind of a new scam where they keep the new card and give you a used one

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Robert debout

Dec 31, 2022
0

I asked for a cheese burger happy meal for my year and a half old toddler and Wolcott McDonalds gave me a cheese burger with a bottom bun so hard I knocked on the window with it. They returned a cheese burger jam packed with onions and another hard corner on the bottom bun. So nice my kid ate apples for dinner

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Hayden

Dec 30, 2022
0

I was in McDonald’s on 31 in athens and the lady’s taking orders was making jokes and then asked me was evrything ok when I was ordering and then my girlfriend text that lady and ask what’s the problem and she said I wasn’t making jokes about you we was joking about that other dude . And she was telling to pull up to McDonald’s and fight I got all the messages to prove this…

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William Richardson

Dec 30, 2022
0

I went to your restaurant in Hohenwald TN and ordered 4 Big Macs. When I got home I had 3 Big Macs and one was nothing but the buns. No meat at all. They had special sauce on them and a little lettuce. That is it.

All these buns were stuffed into the Big Mac box and given to me as a sandwich. I buy from here a lot and I think they need to pay closer attention to what they are serving people.

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Mary Deboer

Dec 30, 2022
0

Wyoming ,Michigan Mcdonalds. On Bryon Center rd. Went threw the drivethrew at 6pm on a Thursday night. I place my order and drove to the pay window ,the young man spoke no english ,was wearing street cloths and took my money.

The young lady at the pick up window also had street cloths and hair down to her waist ,not tied up and with no hat or hair net. I sat there 12 min asI watched 2 other young men in the resturant ,not in uniform ,playing on there cell phones and throwing french fries at each other. I was applaud !

My food was finally ready and the young girl almost threw it out at me ,never saying Thankyou or anything for that matter. I umderstand help is hard to come by but this kind of help is worse then none !

Gives your name a very bad reputation !. If and thats a big there was…

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Eric lloyd

Dec 30, 2022
0

Went to store on Dix Ave Queensbury NY the kiosk was down so I went to the counter this was about 10:25 in the morning breakfast menu was still up waited about 5 minutes then the board changed that's about the time they decided to wait on me would not serve me breakfast so I left without getting anything

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Tawanda

Dec 30, 2022
0

The employees are rude the restrooms are never clean or open . You have to go to the store next door for the restroom while employees are able to use the restroom at McDonald’s. There’s alway two guy sitting out in the sitting area begging for change .

This the worst McDonald I have ever .

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Ki

Dec 30, 2022
0

We went to the one in Elizabeth city . Online it said we could use EBT card . Right now were tight on money, anyways , we had called to just make sure . The dude said “do you know we Can see your number . when we weren’t . Disgusting dude .

How are you so bitter ???

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Annamarie grassi

Dec 30, 2022
0

I visit McDonald's in blackshear ga I ordered a double cheese burger and ff when I left and start to eat my mc double there was no onions on it so I turned back around went inside and told them there was no onions on my burger they respond that they don't but onions on anything anymore but there is nothing saying that

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Janelle Mullins

Dec 29, 2022
0

Mobile / curbside order@ 1435 W Henderson in cleburne Texas. The chicken nuggets were thin and over cooked. I asked for extra Mac sauce for my Big Mac, it was dry and the patties were small. I took 4 bites and the rest was bread. Very disappointed.

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PENNY JOHNSON

Dec 29, 2022
0

I went threw your drive thru last night your location #6489 I ordered 5 hamburgers no bun just the patties, (treats for my dogs) I also ordered your deluxe chix meal. WHO just orders buns.. wouldn't you think that the order taker would of said ...

you want just the bun? no .. I am pissed.. I drive all the way back to this location and tell the girl.. I ordered 5 hamburgers not 5 buns.. it is for my dogs. By this time I am more angry and they are all just standing yacking..

like everyone has to get involved..

finally I said I just want my money back. and she brings me the bag back with the chix sandwich which I did throw back in the box after two bites,never ate the fries and the stupid 5 hamburger buns, and told me that they couldn't give me back my money because the sandwich was half…

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Dana Burlington

Dec 29, 2022
0

I visited the mcdonalds on meeker Ave in Kent Washington on December 29th at about 10 15 am. I went into the restaurant and asked to use the restroom before I made my order I had been traveling and just needed to use the facilities and get some food.

I was in the bathroom going to the restroom- mind I have a disease-disabity that requires me to take longer than most when trying to use the bathroom. I have a medical condition and was made to feel like complete shit when a employee kept coming Into the restroom yelling at me that I was taking too long and I needed to get out and I couldn't be there any longer.

I tried to express i was going as fast as I could but she didn't care. I was treated absolutely horrible. I will be contacting the DDS on this establishment. Iam Not some druggy or…

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Jay C Colley jr

Dec 29, 2022
0

I go to McDonald's drive-thru 6 days a week it is getting really old all the panhandlers at Locust and Galena in Aurora 60506 it is getting so bad yesterday four of them was there at the same time trying to hit me up for money in the Drive-Thru

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JOAO Antonio LOURO

Dec 29, 2022
0

Bad service . Confusion . Staff confronting customers all at the Tokai branch. Avoid

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Lyn Farrell

Dec 29, 2022
0

I’ve visited wstore on many occasions but never before seen such filthy conditions I realise they would have been extremely busy at this time of year but bins are overflowing. Floor covered in waste & toilets in a disgusting state is not what you expect of MacDonalds

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Krishna popli

Dec 29, 2022
0

We have gone to mumbai. We were on the way to near belapur mumbai Mcdonald. We have taken two different burger. The quality of that burger was very bad. We hv paid 420/_ for both the burger. IS IT UR STANDARD OF THE MCDONALD.

my no is 8454877734 Krishna po p li

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Felix Avila

Dec 29, 2022
0

This McDonald’s (2120 N Main St, Pearland, TX 77581) is absolutely disgusting. None of the employees are wearing gloves. The workers and managers are rude as hell. I got chicken nuggets for my son and they were very undercooked and so was my burger.

It was still raw in the middle.

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Steven Fielder

Dec 29, 2022
0

I just had the worst experience ever at a McDonald’s. I came in from work and dad wanted a Chicken sandwich. I walked inside the Sandersville Loves McDonalds still in uniform and ordered. ” This went on for the entire 20 minutes it took these high educated individuals to make a chicken sandwich.

People were coming up to me apologizing for McDonalds employees actions. Then another customer gets into an argument because the workers are eating while fixing peoples orders. They were eating fries out of peoples bags. Myself along with other customers began calling the franchise owner number which was posted on the wall.

Left message, but I guess customer service is not important to the Williams Family at night. 

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Randy johnson

Dec 28, 2022
0

Complaining on mcdonalds in columbia Louisiana and lady who called me back from headquarters,I was basically told I wouldn't get reimbursed for a big mac combo deal ,the big mac had no sause and when I said something she charged me 80 cents for just one little squirt of big mac sause ,fries were cold ,anyway I complained to mcdonalds and some lady called me and

told me she would forward my message to supervisor and that I wouldn't get reimbursed, and that I I should have returned it,last time I complained they sent me a gift card and we drive 45 miles to another mcdonalds, this mcdonalds in columbia Louisiana the workers are rude and prejudice toward caucasions,and I will never go to this location again because of it ,unless they fire the whole crew ,what I would do ,then start fresh with…

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Angie Smiley

Dec 28, 2022
0

On December 28th between 12:30-1:00 I was called a skank while paying in drive-thru at you peoria heights location in illinois. His name was etherin I'm sure the camera could show the incident.

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Cathy Wilson

Dec 28, 2022
0

I really don't like the idea of not having straws. I don't like drinking the pop from the lid.

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Brandy Hensley

Dec 28, 2022
0

Trenton tn needs to be shut down they are giving raw hamburgers to customers and this is just a long list of crap this restaurant is doing. They are going to make people sick or kill them

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Karl Berger

Dec 28, 2022
0

The McDonald’s on 7031 has horrible in person service you walk up to order and they ignore you they rather cater to Uber door dash and so on and treat in person customers like shit !!!!!

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ed

Dec 28, 2022
0

Went to your location at 4306 Ogeechee Rd. Savannah, Ga. 31405 around 6:30 am on 12/28/2022. Placed an order at the drive thru for a Mcgridle combo and a Grande Americano Expresso and asked to add 1 extra shot and the young lady that took my order Rudd and TOLD ME that she can't make that because there was no room for my extra shot, I order this coffee at every Mcdonalds I go to and never had that problem I even placed several orders the same on the kiosk. then proceeded to the window and ask for ketchup and a receipt for her to tell me they have neither.

ORDER NUMBER ON MY CUP IS 1436 IF THAT HELPS

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Higgins family

Dec 28, 2022
0

There always I mean majority of times ,altering orders that people specially make.then giving them a completely different order,I'm a single mother,now my son hasn't got dinner.that wasted my money.Nambucca Heads McDonald's is terrible service.I ordered clear and precisely what I wanted.and what I was paying for.4 mchickens 1x24 pack of nuggets with s& s sauce 1 x happy meal.simple order!!!! I got 2 happy meals,1 mchickens, 1 nuggets pack.there was no1 before me in the drivtethru. They quite regularly do this,people have allergys ,covid ect it should be smoother than in-store drivethru quick and clean and prompt.

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Kevin Forrest

Dec 28, 2022
0

I just went to the new McDonald's in Watson had to wait 10 minutes for my food got my food my fries overcooked and I got a six piece chicken nugget one of them has been pinched on and I have no idea what the other one does if that was somebody eating on it the burger don't have hardly any sauce on it the bacon is burnt for a new store that is disappointing

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Jill M Lamb

Dec 28, 2022
0

Kalamazoo & 60th 10:58 pm they were closing drive thru extremely rude couldn't get the order right was telling in the speaker. I'll never go back probably all high on weed not wanting to serve us.

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Cyn sparks

Dec 28, 2022
0

I went into the new McDonald’s in Merrick Freeport and they make me wait even after I complaint that 6-7 people that order after me got their order but told me to still wait so I waited a little longer and than again I said something and the guy starts talking about me in Spanish to the manager thats very disrespectful what shock him is that I also speak Spanish.

I felt disrespected and im sure he tho I was black and thats races. Idk why you have people working in there like that that will speak about the customer in front of them thinking they dont know the language.

The manager didn’t do or say anything to him. This happened on 12-25/22 around 8-8:30pm

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Jason Freeman

Dec 27, 2022
0

Waited 30 minutes for our food , got home ate most of my double quarter pounder and realized my top patty was not cooked at all . Meet is still red.

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Sarah Sizemore

Dec 27, 2022
0

On December 26th I had gone to the Oak Lawn Illinois location off of 105th and Cicero Avenue. It took a while for them to take my order while they had taken five other orders from the other lane. Once they took my order she told me to hold on, then I waited when she got back to me I told her I had already placed my order then she rudely had told me then why didn't I pull up?

So I proceeded to pull up and of course they did not have my order. I then again place my order again which was one sandwich and two fries not complicated. I paid for it left the change with them when I got to the second window they still did not know what my order was and asked me to pull to the third window no problem.

The so-called manager of the location came to the window to hand me my order while she was on the…

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Rhia

Dec 27, 2022
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I ordered a plain wrap with chicken and cucumber in and no sauce beacause I’m allergic and it came with sauce not happy

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Joseph Whitter

Dec 26, 2022
0

Uncooked meat raw.

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Emma smith

Dec 26, 2022
0

Very disappointed with our mcdonalds receipt number is 1789we had 2 happy meals 1 was missing fries the other had no drink, both cold. My husband had a double 1/4 pounder meal but we both had medium size again both cold, we were charged 19. 46

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Mark

Dec 26, 2022
0

Getting parked every single time waiting 20/30 min at Caboolture McDonald this has to be the worst McDonald in Australia

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Morag Oliver

Dec 26, 2022
0

Modbury McDonalds need to be taught to make toasted sandwiches. I went there on Friday 23 December and asked for a ham, cheese and tomato toastie. It was the worst sandwich I have ever had it was just chucked on the grill until it had lines down it and given to me most of it was just hard bread.

I asked them to retoast and it wasn't much better the 2nd time. I took a couple of bites and put it in the bin. Most McDonalds I have been to have special sandwich presse they don't just chuck them on the grill.

I also asked for extra hot coffee it was okay but could have been hotter. When I asked for a serviette and a knife I was given a filthy look by the staff. It's not very good customer service and I won't be going back there anytime soon.

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Stephen Contos

Dec 26, 2022
0

I have been waiting over 20 minutes for curbside pick-up and when I enquirer as to how much longer the Manager told me to Caine inside and fix it myself. I find this utterly unacceptable treatment especially after paying before I even got here.

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Yolanda Williams

Dec 25, 2022
0

650 rte 9w, highland ny 12528 I was the only car in the drive through so I decided to use my mobile app. I replied yes and asked if she saw it. She replied rudely that she needed a code which I was about to give her before she took a rude tone.

I asked her for her name because I was coming in to speak the the Manager she said she did not feel comfortable giving Mr her name. She then informed me ther did not have the additional frappes that I ordered I then asked was she going to refund me for them she rudely said just go to the next window.

I then parked and went into the store. I asked for the manager who was spinning her verbal wheels informing me that she trained them that way so I asked for her name which she refused to provided also. My sister then came in because she knew I was…

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Pam Butler

Dec 25, 2022
0

Waiting at the pickup window for over 20 minutes. Took my order home the fries were stale and hard and the burger wasn’t cooked all the way through. Took it back and the first thing the cashier said was “Oh must be another bad order.

They redid my order and the burger still wasn’t done. And while I am waiting on the order one of the girls starting yelling at another employee. Worst experience ever.

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Azizi

Dec 25, 2022
0

Saya order mix n match tapi burger saya tak dapat. Saya order spicy beef wcheese match fries tapi saya dapat fries je. Harap lepasni tak berlaku lagi

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Marcie Costa

Dec 25, 2022
0

I am a delivery driver and McDonald's everywhere is the worst to pick up from. It's like everybody gets trained the same way to ignore people. No matter what time I'm in no matter what McDonald's it's crazy I have made it into a game and I count how many McDonald's workers walk past me without asking what I'm there for or even saying hello.

It happened so much and so often I took the time to look this up to file a complaint

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