Megabus

It is impossible for Megabus to keep a schedule--'even when leaving Unuion Station at 7:20 AM. This has nothing to do with traffic. The driver just hasn't shown up. )

The megabus I took fro. New York to philadelphia was supposed to stop first at market street and then at northeast corner of skhuyilkill ave and walnut street In reality it stopped at market street and then they told us to get off the bus.

If I am paying for a certain journey I pretend that exact journey. 15 PM on 03/31/23.

So i booked my reservation in advanced n was told bc of your cancellation, you don't have anything from 11/19-28. I’ve never had any problems with your company but this is too much there’s no accommodation for me when its not fault and why do I have to schedule with link instead of customer service help. Please respond as im an elderly and want to be in SC with my family

I have just paid £59 for single trip plus a return for two one a minor next week the price is £7and in some cases its cheaper for a single can give me a plausible explanation why this is .

Bus driver smells of alcohol and has really bad attitude. Feel like he stereotyped me from the beginning by asking me if I had a firearm. Then when stopping in Prescott had attitude because he said I wasn't far enough from the propane tank so I put cigarette out and he proceeded to me face.

Telling me he is gone put me off cause now I have my foot in the aisle. All of the trips I take on this bus I have never has a problem! What has happened to this company it sucks!

I waited on the bus from Memphis to Dallas a hour and half.I will not ride again .I would like to speak with tha director and I want a refund this is very unprofessional bad business

The bus that was to pick up passengers at the Lacrosse bus depot address is 314 Jay St, La Crosse, WI 54601never showed up. It was to arrive at 2:35. At 3:00 while I was still waiting with my daughter she called megabus for an ETA update.

She was told 3:20 was the new arrival time. I left my daughter around 3:10 to go to an appointment. At 4:00 my daughter calls me and says not only did the megabus NOT show up but she informed that it was on its way back to Madison.

The driver of the bus lied as to his whereabouts. This company is covering for his lie by typing into there records that the driver was in Lacrosse, Wi. bus depot. There are cameras at the station that show myself and my daughter there way before the scheduled bus arrival.

my daughter has her records of calls to megabus for…

Found a wallet at Orlando Mall station, gave to driver, it had cash, ID for Mr. Maignan, driver stated he would take to Atlanta/Norcross station Mr. Maignan could pick it up at the office there. Contacted Mr. Maignan through his work/business card phone… he drove mikes to pick up his wallet, the office refused to give it ti him?!?!?!

He’s tried calling and they are not allowing him to have his wallet back… he has no drivers license or credit cards now. This is disgraceful… Mr. Maignan clearly identified all that was in his wallet, looks exactly as his ID Photo.

Extremely sad, horrible service from this Megabus office!!!

Good day

I am here by to complain against a Megabus driver who drives Sibanye stuff from Lebanon Westonaria to Shaft 7 every morning. The bus time is 7 am. We normally arrive at no 7 by 7:18am to sign in for 7:30 am. The driver has a certain person that he will wait for even if its past 7. I personally asked the driver to leave one day as it was 7:05 am already because I knew if we left later than that I wasnt going to make it in time. The driver shouted at us. We let that one go. Last week on Wednesday the 24th of November the drive swore at me. It started when he asked if we are all in. No one answered as we do not know who is in or not. We work in different departments, so its impossible to know everyone in the bus. He got pissed off because we didnt answer. He said he will not go if…

The bus is over 30 minutes late. I called customer service and was ready a script and told to call back in 10 minutes if the bus didn’t arrive and they’d investigate to find out the bus’ location. I called back and was told the same thing.

The bus tracker said there were no road issues, however, the expected time just keeps increasing but showing 6 minutes from whatever time it currently is. This is a service I PAID FOR.

With no explanation as too why we had turned around to pick up passengers that had missed the departure time. Resulting to the whole bus been delayed even further after been told already 30 minute delay. Leaving birmingham for the second time at 8:10. After already departing 7:45

On Wednesday, January 1, 2020, we were scheduled for a return trip from Chicago to Cleveland. Ready to board, we were told by our driver that because there are no loaders available, we had to load our baggage ourselves, which we really didn't mind doing. Once aboard, we were told about a 20 minute stop in Howe, Ind. and a later 10 minute stop in Toledo. Normally when we take this trip, we stop for at least 30 minutes in Indiana, which gives us enough time for restroom, hot meal, etc. Since we had left on schedule, we wondered why the Indiana stop was so short. He did not explain.

For the entire trip our driver, who never introduced himself (so we don't know his name), played his favorite music - rap, Spanish and others that were annoying to my wife and me. We had reserve seats near the…

I am having an emergency, I asked to speak to a supervisor, he didn’t or couldn’t solve my issue. Then I asked for his manager and the supervisor refused to connect me and hung up in my face

I purchased two tickets to depart White Marsh, Md for NYC on Saturday, November 30, 2019 at 3:10pm with arrival time to NYC at 6:35pm. close to $200. The idea was to go to NYC and see a play and have a wonderful time.

Well none of that happened .

First of all, the bus was 30 minutes late arriving at White Marsh and subsequently another 20 minutes late before he pulled off. About 2 1/2 hours into the drive the bus driver suddenly pulls over and announces that he is waiting for his relief person to show up to continue the drive.

we were already super late. more time wasted!!! Myself and a friend had purchased $100 tickets to see the Tina Turner musical on Broadway. The show began at 8pm. by the time we got to the theatre we had missed half the show!!!!

but nooooo, we had to arrive 2hours…

I received horrible customer service in NYC from the customer service phone line to the bus station none of them gave me correct information until it was too late.

I was trying to change my time from boston to nyc from 5Am in the morning to 1AM in the morning more than 24 hours ahead and I agreed with the charge fees and everything. But then, there was a technical problem and couldn’t finish my transactions.

They told me they would call me half an hour after and they didn’t. Just now, i called megabus again to change it and they r charging me extra for not calling 24 hours ahead. It’s not a difference from buying a new ticket and I will just buy a new ticket.

Can you please refund me the 2 tickets that I bought?

C. C at 3:30am.. I had 2 tickets and paid extra for the seats ,, seats 9 and 13 . the driver took atleast 30 minutes to tell us that we were stuck,.. he told us another Megabus will be at that destination within 3 hours ..

3 hours bbecame 6 and some change.. then a silver bus picked us up for Durham goes 10 minuters from there to take us back so at this point we waiting outside there waiting for another bus which evidentually came a Megabus ..

everyone got relaxed fell asleep just to wake up being next to a hotel , bus broke down again.. ME AND MY DAUGTHER ARE SEVERE ASTHMATICS.. 3-4 hours later here comes another silver bus. c. dropped us off at a bus stop..

not station a stop .. at this point its 3pm the next day.. missed the fresman orientation.. money spent on the road trip in every…

The check in guy for mega bus in Atlanta @ 2pm did not let my kids board and told them to get on the later bus for an extra fee. Mind you one is 19 and the twins are 14.

I don’t see the problem! They are coming to Memphis and has school Monday. This is not professional at all. He was very rude!!

I bought a ticket for Sunday August 4, 2019 for 1:40pm from Las Vegas NV to Los Angeles Ca I was told by customer service that the bus would be delayed because bus broke down and it would arrive to between 4:30pm and 6:30pm the bus arrived at 3:30pm when I spoke to first agent at Megabus she was very rude and hung up in my face when I called and

spoke to supervisor he informed me that the bus will arrive at 3:30pm and arrive in Los angeles ca at 7:40pm the bus didn't arrive to union station till 10:30 almost 11pm I was told by the supervisor before that once I got to my destination the would compensate me I also informed the supervisor that if I made it after 10pm public buses from union station to Downey ca would have stopped running so I would be stuck I didnot make it home till 3am…

Megabus lost my bags they sent email that they couldn't find but no one have called me back . I had some medical things in my bags for my son . The person who took bags off at stop had to care or concern about my lost bag he laughed and me and my child and said o well . I'm beyond pissed .

org or(510)682-1999 to rectify asap thank you

I Rode Mega Bus on Saturday June, 15,2019 from Los Angeles, CA to Las Vegas, NV. I called your customer service on sunday or Monday and spoke with a woman when she told me basically she wouldn't take my complaint via phone and that I had to send it in online. This site is not found on you megabus.com page.

Anyway, I rode the bus and the air conditioning was broke. The driver tried adjusting the temp, but it didn't work. It was like riding in an oven on pre-heat and I was downstairs. sweating until my clothing was damp. I feel that I should be compensated for not having an enjoyable riding experience. Below is the Reservation number

Reservation Number (D)66-3527-061519-M10R-1250-LOS-LAS

Date: June 15, 2019 I look forward to hearing from you. Best, Pamela Smith

My Account was charges 3 times and I keep getting email from Lexine, that I was not charged, despite the same proof attached here that was sent to her via e-mail. It is imperative that someone talk to me and address this issue before I filed a formal complaint to Dept of transportation. I am through with this run around. I had one trip to chicago from Indianapolis in April 2019 and my trip from Indianapolis initially was one way because I did not know exactly when I would return but I get charged $27.49 three times;; one on card ending 6781 on 4/18/19 and twice on card ending 1641. On May 2019 the trip just completed yesterday was a total of $37.49 as shown. I keep getting this e-mail from her:

megabus.com Customer Service via elizmega.zohodesk.com Fri, May 10, 2:54 PM (12 days ago) to me…

COMPENSATION (7 hour delay) - Las Vegas, NV, RTC South Strip Transfer Terminal(LAS) to Los Angeles, CA, Union Station's Patsaouras Transit Plaza Bay 8(LOS) at 14:15 on 13 April 2019: Hello. I appreciate MegaBus's email on April 23rd concerning the long delay and lack of backup in Baker, CA on the afternoon/evening of April 13-14.

I've been refunded the ticket purchase. This is not sufficient. Vehicles break down. That's understandable and acceptable--within reason and if follow-up is taken appropriately. But we were stranded by MegaBus. We kept being told that help was anywhere from 60-90 minutes away.

We told family in Las Vegas that we were fine--that help was "close"--when we could have been picked up, fed and housed for the evening. In addition, we kept telling friends in Los Angeles…

Order number AHTCZI Departure from Miami Intermodal to Orlando, Florida @ 0800 am. The bus was hot and uncomfortable with non functioning air Conditioning.

I had booked a trip from Atlanta to Philadelphia and for starters the bus leaving Atlanta was over a hour late then when we arrived to Washington which I was suppose to have a two hour layover we were late getting there and that bus left. We were put on another bus that was going to Philadelphia but one of the stops were in Baltimore we get to Baltimore only to be told we have to get off the bus cause it’s overbooked and have to wait on another bus!

That’s unacceptable I literally had to have some one come from Philadelphia my actual destination drive to Baltimore to pick us up I paid money and didn’t get my full service and the workers were very rude. I called customer service and they were rude and basically told me sorry for the inconvenience I do not want another ticket for another…

My travel from Bristol to Carmarthen. Bus arrived to Bristol bus stop after 1:15 H delay. I asked about my change in Cardiff weather next bus is going to wait or not the answer was hopefully.

Last night on 11/25/2018 I brought my daughter to her bus terminal located at the Albany SUNY College where she was to board her Megabus at approximately 07:30pm. I am her father and I have obtained a copy of her bus ticket information to provide proof. We arrived at the terminal on time at 07:15pm and right away had noticed a large group of passengers waiting for their Megabus only to find out they were supposed to be picked up one hour prior for the 06:45pm scheduled pickup and they had indicated to me that they were still waiting for their bus to arrive.

No one there was given any indication on their cell phones regarding any late or delays. What I noticed on a CDTA bus that was parked near the area where I and my daughter were waiting was a smashed upper right corner of the CDTA bus…

Well well welll a black young mid 20’s couple with a complaint that they bought their reservations. They played their bogus face ugh where’s my reservation. They aboarded the bus. Then a dike comes along and trys her sceem but this time it didn’t work for her.

What do you think The Black Female driver in her late 50 should have done. I think she fail all Mega POLICIES rules. No reservations No free pass. This happened today at 4:15 pm Route San Antonio to Austin. 10/29/2018

Asked driver to turn a/c off for a while due to my 4 year old autistic child was cold arms legs and nose and she did nothing p

The customer service representative dry and very robotic and they were not compassion for my emergency situation my mom is in the ICU in Tampa FL and I missed a bus at 12:15 was advised I could catch the 11:59 bus only to be told after waiting a hour there was no more room. Then was told I would have to purchase another ticket out is a messed up feeling feeling when you give someone your last only to let down I hope my mom doesn't die before I can come up with more money

I am a loyal customer n still tell people good things bout the bus line.

False advertising was rampant for my Megabus trip from Las Vegas to Phoenix. The bus was late. There were no electronic plug-ins. There was no WiFi. There were no seatbelts. This was a big concern since I had my 3 grandchildren ages 5,6,and 9 with me.

We were advised that yes there was a bathroom on the bus but were encouraged not to use it especially if we had to go #2 since the smell would spread throughout the cabin. I had called customer service since the time from Phoenix to Vegas was about 5 1/2 hours but the trip back was advertised to be 7 1/2 hours long.

No explanation could be given. I had called for help about parking the car in Phoenix for my week long visit to Vegas. The Rep was rude and finally told me that if I had no other questions on other topics then he had other…

have to wait 2hrs until we get to Chattanooga Tn before any one can use a restroom this poor service at its worse with children and older people on this bus. There should be some accommodations for our inconvenience. My order # is AHDQU6S Reservation # 41-4946-062718-M9R-1010-Nas-ATL.

My contact # is 404 399-8831 I do expect a response to this email

My bus never showed! It was scheduled to arrive at 2:15 pm. I was there before that. Contacted customer service and was told that the bus was running late and should arrive 2:26 pm. Again, the bus never showed. Called customer service again and was told now that it would arrive 2:52 pm.

The bus did not show! Contacted Mega Bus customer service and was allegedly told that the bus departed at 2:24pm? I was refused a refund. I was lied to and lost all of my money.

MEGA BUS SHOULD IF YOU PAY YOUR HARD EARN MONEY AND SOMETHING LIKE THIS HAPPENS THEY SHOULD ATLEAST PLACE U]YOU ON ANOTHER BUS THE NEXT DAY ARE UPCOMING BUS 4046258272 I KNOW NO ONE WILL RETURN YOUR CALL

Name: Eboni Brunson

Contact: 773-886-3439

This began on January 17, 2018 when the trip was canceled due to state of emergency. I then had to reschedule the trip for January 18,2018. On January 18, 2018thebus arrived almost an hour late. My concern is that the only compensation for this was a 100% cover for another ride within a year. That does not help as I do not use megabus often. This was a one time trip and a poor experience. I spoke to a supervisor by the name of Chantelle roughly around 9:35am today who advised that there was nothing more that she could do. I am seeking for full refund if possible to compensate for the inconvenience of this trip.

My trip #AGV7OYQ was canceled leaving from Columbia,South Carolina to Washington, DC. I went out to catch the bus but it never showed up until we called Megabus and spoke to Breanna, She was very rude, not compassionate and very disrespectful.

She told me that the trip had been canceled and I was notified via email. The problem is that it would have been courteous of Megabus to call shortly after I booked my ticket. And to get the worst customer service at 3:00.

How would she have felt if the shoes were on the other feet. You should train your reps to be courteous and should recommend that they provide resolutions to the problems instead of directing me to my email for my own resolution.

For that alone because you have piss pour customer service, I think that Megabus compensate me in some…

My son got left at a stop and couldn't retrieve his luggage. Customer service gave us so many diff responses everytime we called. I think it is unfair to lie to us and tell us they were going to dispatch driver and see if luggage was left behind today and they would call us back in a few hours.

I understand their lost and found policy so to tell us that they were actually going to dispatch driver and then they would have an answer in a few hours while we sit here and wait for a response and an answer we were not going to get today.

I got a ticket for me and my daughter for 2:45pm on 12-29-17 heading to Memphis but the bus kept having issue we ended up coming back to the Greyhound station in St. Louis the second time we came back we been sitting here for 5 hours on this cold bus and they been telling us a bus supposed to be coming since 3 pm but here it is 10:32 pm and still no bus...

i will be involving my lawyer on this if action not taking soon... I feel this is also a racist matter

Subject CHARGED DOUBLE FOR DISABLED PASSENGER TICKETS on MEGABUS WEBSITE FOR 12/22/17 - 12/27/17

To whom it may concern:

I writing this email to voice my concerns and displeasure about MEGABUS misleading/error website especially when it comes to making reservations for special needs/disabled passengers.

I called tonight 12/18/17 to MEGABUS customer service number 1-877-462-6342 after reviewing my credit card account. MEGABUS charged my account DOUBLE the cost for the trip of two disabled adults. When I made the reservations on-line,the amount for the special need/disabled adult tickets for a round trip tickets (12/22/17 - 12/27/17) to/from New Orleans, La to Atlanta Ga was $110.00 each plus taxes.

Upon speaking with their customer service agent Patricia, who was very nice and…

I have used Megabus very often over the past few years and I had been very pleased with the service. I AM NOT PLEASED NOW. Today I received an email that Megabus cancelled my return bus trip from Pittsburgh on October 23rd.

I had purchased this ticket on July 21st. This has put me in a terrible position. I made a lot of plans around that departure time. I rented a car, and the car drop off location closes at 6:00pm (and so the alternative "later bus" is not a viable option; nor is the previous day bus because the car drop off location is not open on Sunday).

If I change to a Greyhound bus (leaving around the same time as the bus you cancelled) it will cost me $35 plus booking fees. 50 booking fee that I paid (they'll only refund the $10 cost of the ticket).

This isn't a very good way to…

see above in the rating area.

My daughter and her boyfriend caught the megabus from Des Moines, IA to Chicago and then from Chicago to Nashville, I haven't seen my daughter in 14 years. They were suppose to reach Nashville this morning (12/17/2016) at 10:10 a.m. I was informed that they were going to be delayed 6-9 hours due to a traffic accident. They were detoured and now they are stuck in Indianapolis and it is unclear as to when they will reach Nashville. I have already purchased their return ticket back home and now it seems pointless that either of them to have made the trip. He will get a refund but I was told I would not since it didn't purchase the tickets down to Nashville.

I feel that I need to be compensated also for this inconvenience and emotional turmoil it has pul me through. I will never book with…

Spoke with 5 different Megabus operators in an attempt to change reservation. Information was misleading and conflicting. While speaking to the 5th operator I was then told that there were no seats available although empty seat numbers were mentioned previously in phone conversation.

Asked to speak with a manger and placed on hold at that time. After about a 2 minute wait, I was then told that there was no manager available and to call back in 30 minutes. Needless to say, when I called back in 30 minutes the office was closed.

We were forced to keep the same reservations and pretty much stranded for a day.

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn't come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It was very dangerous. I called the customer service but as it was 3:30 am no one was working. I had to take the Greyhound bus to Chicago. Thank google map with which I could find where Greyhound station was and I walked there in the dark alone.

After I got Chicago I called the megabus customer service three times about my experience. The first time I was told that no refund. The second time I was hung up while I was speaking. The third time I was told I had to email megabus. I emailed Megabus and got a response…

To whom it may concern my bus was cancel on January 17 at 11:55pm. m then on the way going the bus broke down and then they brought another bus. There was no heat on the bus was so ever me and my grandson got sick.

So January 17 two tickets went the waste so I have to buy two more extra tickets. So, what are you guys gone to do to solve the problem? Please contact me.

My children and I chose to ride the Megabus for our trip to Lexington Ky for thanksgiving, and had the very worst experience for our first time riding mega bus. It started off bad having to wait in the cold rain with my newborn baby and my other two small children because the bus arrived over thirty minutes late.

It was suppose to depart at 10:55 am and pulled up at 11:28 am and we didn't leave till 11:42. Then once leaving not even riding a good thirty minutes we stop for what was suppose to be a gas fill-up and wind up waiting there and being delayed for an hour because the Megabus driver said the gas card was declined several times.

Then the whole time riding on the top layer of the double decker bus there were rain drops falling in on me and my children constantly from on top of the…

On October 2nd my money was non- refundable because my brother who stays in Nashville,Tn missed his bus because I was not told that the megabus had a new location the problem here is that I am the purchaser and have never been to Nashville so I do not know the addresses down there when I told my brother that I made the reservations he assumed that this was at the same location just as I did and

the other 8 passengers that were there also not to mention that the new location does not have a physical address I had to call back to see where this location was and in my email with this new location it does not state the address is the Musician Hall so clearly I would like my refund back because I was not told of a new location I live in Milwaukee the representatives I spoke with were rude and…

My travel was from Oakland to Los Angeles and I chose Mega bus for this. Mega bus was very comfortable to travel in and I enjoyed the trip. The seats were comfortable and spacious. The bus was on time and the driver was alert throughout the journey making is a safe one.

The bus was kept clean and tidy and they had stopped for refreshment keeping passengers requirement in mind. My luggage was kept safely. The drive was smooth and I reached LA on time. Megabus is a good option if you want to travel by bus and enjoy a smooth drive.