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Meijer

2.0
327 complaints

Address

2929 Walker Ave. Nw, Grand Rapids, MI, 49544

Meijer customers are experiencing significant operational issues including chronic understaffing leading to long checkout lines, consistently empty shelves with out-of-stock items, and declining product quality especially in produce and meat departments. Long-time loyal customers report frustration with deteriorating service standards over the past 1-2 years, with many threatening to switch to competitors like Kroger and Walmart.

Common Issues

35% (28)
long linesnot enough cashiersregisters closed
28% (22)
empty shelvesout of stockno product
18% (14)
meat qualityproducemoldy
12% (10)
pharmacyprescriptionsrude staff
7% (6)
rudeunprofessionalno help

Complaints

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LINDA TETTER

Jul 13, 2018
0

THE RIB EYE STEAKS YOU SELL CHEAP YOU ARE NOT DOING ANY BODY FAVORS I BOUGHT 3 AND THERW THEM IN THE TRASH YOU COULD NOT EAT THEM IF YOU PUT THEM IN A BLENDER SO WHAT DID SAVE NOT A DAMM THING TELL YOUR BUYER TO TAKE SOME TO HIS OR HER FAMILY FROM NOW ON I WILL BUY MY MEAT AT KROGER OR JEWEL HOW MANY PEOPLE FEEL THE WAY I DO BUT DONT BOTHER TO SAY ANYTHING

THIS PROBLEY WONT GO ANY PLACE BUT HERE IT IS PS THIS WAS YOUR NEW STORE IN BRADLEY IL NICE IMPRESSON HUH BY THE WAY YOUR SERVICE IS GOOD STORE NEAT AND CLEAN JUST YOUR MEAT SUCKS

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Lea Dean

Jul 11, 2018
0

Today 7/11/2018, I went into my local Meijer Store located in Mount Pleasant, Michigan. Bought my groceries, and proceeded to customer service. 00 bills. I wanted $15 ones and 5 fives. I was told by the women behind the desk she could not do that.

Her reason was that if they ran out of 5's and1's the bank charges your company for change. Simple when people come to the service counter and need something as simple as change I would think that in the middle of the day, and after register pick ups a store the size of Meijer has an abundance of small bills.

Also, to better accommodate customers maybe the stores can figure out a way to have smaller bills on hand. 00 bill is not an overwhelming number…

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Robert W Bahnsen

Jun 28, 2018
0

My ex-wife was a career employee at a Jackson, MI store. She divorced me over 4 years ago. The divorce decree called for a 50/50 split of both our retirement assets; I did my part within a week of the judgment. There is not enough room here to be specific, but over 8 months later I've still seen nothing from my ex-wife's employer, Meijer, in Jackson Mi. I used to be a Meijer shopper at least twice a week; I no longer spend money there. I've been dealing with their corporate human resources for over 8 months, and supplied them with any requested information in 2 days, (maximum).

I still see no action on their part. In the last week I completed a form and returned it to them. I called today, 2018-06-28 to confirm they received they form, and inquire about resolution. They could not find the…

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Patricia Klein

Jun 18, 2018
0

Hello,

I shop at your store at 4500 S Hurstbourne PKYWY (store #160) all of the time.Saturday, June 16th was the first time I experienced truly horrible service and I am very disappointed. So much so that I am considering to switching to the Kroger that is closer to my home on a permanent basis.

First, when I was at the deli, the African American gentleman behind the deli started making faces at me. I finally asked him was there something wrong and he replied that he thought it was weird that I only got a quarter pound of everything and started to laugh. He then proceeded to make several more comments about me and what I was doing. I was thoroughly embarrassed and just wanted to get away from there as other people were listening.

Then came time to check out. Karin, at the register was…

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B.W. MC KINNEY

May 13, 2018
0

I AM RETIRED FROM MEIJERS , A DIABETIC , AND I BUY ALL OF MY NEEDED MEDICAL SUPPLIES FROM THE MEIJERS PHARMACY ON HARVEY STREET IN MUSKEGON . I ORDERED 3 BOTTLES OF LEVEMIR INSULIN &WAS TOLD ON THE TELEPHONE THAT THEY HAD IT , AND THAT THE COST WAS $94 .

WHEN I GOT THERE YESTERDAY AFTERNOON , I WAS TOLD THAT THEY WERE OUT OF STOCK FOR THIS ITEM . THEY ALSO SAID THAT I COULD PICK IT UP TODAY AT THE MEIJER STORE ON HENRY STREET . WHEN I GOT THERE TODAY - THAT PHARMACY SAID THE PRICE WAS $141. I PAID $94.

THE PAST SEVERAL TIMES FOR 3 BOTTLES AT MEIJERS ON HARVEY STREET ,,,, AND NOW I AM GETTING JACKED AROUND BY BOTH OF YOUR STORES ... I NEED TO TAKE THIS MEDICINE DAILY ,,,, I AM OUT RIGHT NOW AND BOTH OF YOUR STORES ARE TRYING TO RIP ME OFF .....

SOMETHING NEEDS TO BE DONE IMMEDIATELY…

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Tonya King

Apr 21, 2018
0

My wife and I went to Big Rapids Meijer to get a "FEW" things. we were only the third person in line. the two others that were before us only had about a hand about 10 items. The cashier didn't know what he was doing.

We asked the cashier to call a manager to help him, but he refused. about 20 minutes had passed before we got to the cashier. We told the cashier again to get a manager because the Sherbet that we bought had melted.

The Cashier still wouldn't get the manager. We told him, that we were not having him cash us out until he got a manager. The Cashier said "well, your going to be waiting here all night".

Finally the manager came over. We told the manager what this cashier was doing, and the Cashier was saying, no, there lying. I didn't do that or say that to the manager. The…

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Rich Perry

Apr 17, 2018
0

Location is Haggerty Rd at 8 Mile Rd, Livonia, Michigan.

I take a class Monday nights up the street at Schoolcraft College. I can't get home to eat before class, so I've been going to this Meijer location most Monday nights, where i pick up a grilled chicken breast, some cheese, a banana, and sparkling water, for dinner.

I have to eat low/no salt for health reasons, and that makeshift dinner is about the only thing i can buy at your store for immediate consumption. Everything else is far too salty.

Last night, April 16, 2018:

- No grilled chicken breasts at the deli counter - No bananas (among the thousand i saw, not one was ready to eat) - I skipped the sparkling water because i wasn't going to walk all the way to the back of the store to get it, since i wasn't going to be able to eat…

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Tiffany Recker

Apr 17, 2018
0

On 4/17/2018 between 10:50am and 11:00am I went up to the customer service desk to exchange (2) rolls of quarters for $20 after I had cashed in some bottles. I was told to go there by the cashier at the lane I was in.

I went to the customer service desk and Linda F saw me and then walked to the back. Moments later she came up to the front. I was the ONLY person in line (and my son) and we approached her.

I kindly asked if we could exchange the (2) rolls of quarters that I had. ” And she said “ugh, I don’t have time for this. ” I said, “so you’re telling me that you cannot exchange current/valid US currency for paper currency?

” She grabbed my (2) rolls of quarters and slowly counted them out. ” I have never been treated so poorly in my life. This Woman needs to be talked to. I was so…

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Michael

Mar 31, 2018
0

Dog being carted around in the grocery area of the Adrian Michigan Meijer store.In the grocery basket,not a service dog,it set off an allergic reaction on me,and can't meet cleanliness standards for food.

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Lela Lyons

Mar 16, 2018
0

Poor management at Meijers on 28th and Kalamazoo. The store parking area is always filthy. The area for carts inside, is filthy. The bottle return area filthy. The restroom are filthy. You're not stocking the shelves like you should. I love Meijers, I'm not going to any other store.

Hire the right people, with the right attitudes. I have shopped there over 30 years, again, I'm not shopping any where else.

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Karen Graves

Feb 16, 2018
0

Cashiers Lamar and Leslie at store #55 36600 Van Dyke Sterling Heights, MI 48312. Both work at customer service desk. They both have I don't want to want on customers attitudes. Lamar has a mean look on his face like he does not want to work. Both act lazy.

They act like you are bothering me with your issue and you are interrupting my day.

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John M Jones

Jan 8, 2018
0

Shelves are not kept stocked. I shop Meijer two to three times weekly at the East Washington Street Store, Indianapolis Indiana. Some of the weekly sale items are not stocked or supposely unavailable? 00. Two days in a row not one case of water, same thing every week. 99.

When I ask at service desk they said only Meijer water??? This store needs help, this is an on going problem. Unannounced check it out and while you’re there visit the “nasty rest rooms” Thanks

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Corrine Cotter

Jan 7, 2018
0

We went through Meijer Pharmacy in Mt. Pleasant Michigan and was told it was going to be 35 to 45 minutes. So we left and came back and was told to go to the back of the line and it would be ready.

When we got back up to the drive thru window we were told that the script was missing something and they needed to contact the doctor in the morning. I told them that the doctor was in the er and to call him and that is when they said it would be ready on 10 minutes.

My husband went inside to get the script and when he got to the counter they said have a seat and we will call you when it is ready. My husband said if it was going to take 30minutes they should of just said so. Just then the.

Pharmacist went to my husband and said if you don't like it go somewhere else. One of the techs told my…

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Lily Leep

Dec 17, 2017
0

I am a customer and i saw the way that the store manager (JOE) treats the foreigners. Very rude and unacceptable! I saw them working their butts off and he goes and yells at them that they dont do enough work while americans are not doing a third of the work that they do and they never get yelled at.

He is discriminating against them and this is unacceptable. This guy needs a talk about the way he treats them. I was upset and frustrated with the way he treats them. Just because they are foreigners doesnt not make him yell at them and treat them that way.

I am willing to go a long way to vouch for them. JOE needs a wake up, this is not okay! This location is in Carmel, Indiana and rangeline (116th street)

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winona streeter

Dec 12, 2017
0

Goog morning I was in your store today 12-12-17, I bought a lemon bar and this the second one and it had a stale taste whip cream on top was hard ,please you all could do better because the area you are period

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Harriet Ludk

Nov 22, 2017
0

On November 22 2017, I had an unpleasant experience with customer service at the Rockville Road location in Avon Indiana. The manager needs to train his employees for better customer service. i have been going to Meijers in Avon for my biweekly shopping, since recently moving to Indiana, a year ago.

For the first time I went to customer service to return some items that were totally unsatisfactory. I explained to the gal that I had cooked one of the items, and after cooking the required time and temperature, it was inedible and I had to throw it away, so I was returning the other two.

She gave me a look which silently said, Yeah, right, I know you are lying. When she gave me my receipt, I looked at at the amount, which only totaled the sum of 2 items, not 3 items as I had explained, and…

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Nicole kraft

Nov 22, 2017
0

Im complaining about the meijer weekly ad everything in the ad was not provided cause i have had two different associats told me that they refuse to sell me stuff because they were holding it for thursday ad when the weekly ad says all week long i was trying to buy my husband a ps4 and controllers i think thats false advertisement im taking my buiness else where if this is the way buiness is done i will start shopping at kroger and wal mart.

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Laurie

Oct 13, 2017
0

I go to your Meijer store on Gratiot in Saginaw, Michigan. Every week, there are never enough checkout lanes open. Went as usual, and people waiting in long lines because only a couple open with an actual cashier, but all U Scans open. People around me complaining. Same in the pharmacy! Never enough help!

You need to realize that your customers are more important than saving your labor hours. This is a weekly experience. Thinking I should switch over to Kroger. At least they have cashiers and baggers still!! Even the employees I talk to complain about the management!

Maybe you should rethink how you run your stores, especially with the busy season approaching. I've been in retail my whole working life, and this is a frustrating experience every week! You need to rethink your customer…

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Donna Smith

Aug 18, 2017
0

Waited in line 55 minutes before I could put my groceries on the conveyor belt. It was a Thursday night about 9:30. Cashier was extremely slow. No excuse since it wasn't a weekend or holiday or anything else that would cause a major delay!!! Store 233.

I have no problem waiting in line but 55 minutes is UNACCEPTABLE!!!

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Rick Somes

Dec 20, 2016
0

Shopped Meier yesterday, legally purchased $184 worth of groceries while exiting the store the security alarm went off store security stopped me in the middle of the entrance exit Foyer asked for my receipt , due to the large amount of grocery bags winter clothing and gloves I miss placed the receipt and couldn't find it the clerk tells me the check out should have given me a receipt my response was the same check out that did not demagnetize the security strips I told her to find the receipt herself and

when she did she could probably do a cash refund she immediately told me I was clear to leave without further inspection never have been so embarrassing on my life

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Diana Bender

Dec 5, 2016
0

I do plan on letting everyone know what kind of customer service they will get there.

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Douglas Johnson

Nov 11, 2016
0

M. my family and I were leaving we encountered three of your employees yelling and following a white male, it was obvious that he had stolen something. The man began to run and your employees began chasing him with my wife, 6 year old son, three other ladies, and one of your employees retrieving shopping carts directly in front of them check your camera.

To whom it may concern in today's environment and gun violence was it worth a few dollars to potentially put 10 people lives that's including 4 of your employees in danger. I just don't understand, what if this man would have turned and started firing, or had someone waiting with a car and ran people over, would it have been…

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Candy Cox

Oct 30, 2016
0

Chuck roast meat advertised not displayed case completely empty. Went to meat counter worker and he said yea I noticed that when ai came in and went back to talking to other worker . Turkey sausage patties outdated and expired in case.

Shelves not stocked products setting in aisles. Asked worker in milk department to please push milk forward so we could reach. Produce department several areas not stocked. Had to track down a worker to get bananas. The Coldwater Meijer store has really declined.

The clothing choices are limited compared to other Meijer stores in the area.

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Christina

Oct 26, 2016
0

I shop at Meijer very frequently. It is close to where I work and is one of the few grocery stores that are open at the time I get out of work. I put up with the incessant barricading of the isles for cleaning because of the before mentioned reasons. I get it. It has to be done, though it is extremely frustrating at 11 pm.

With that being said, I usually wait for an actually cashier. I don't like the idea of self check out. Its taking jobs from people. It is what it is but I don't have to participate. I rarely go to the store without spending at least $200.00. And I do this a couple of times a month usually. Another reason that I opt for an actual human to help me. Well tonight to my dismay the only check out manned by a real person was an express lane.

I was unimpressed, and actually…

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Samantha Hoffman

Oct 25, 2016
0

Gaylord Michigan Meijers 49735

I have been a loyal store and gas station customer since the store opened about 6 years ago doing 99% of my shopping here coming in almost everyday. I shop here over the other stores for the friendly staff, great prices, fresh products, merks and the store is always clean. I may have to rethink using the gas station unless things change. I can understand on occasion that employee's get upset at one another and complain about the other it happens every where, but this goes beyond that. I as a customer know more about what is going on at the gas station then the bosses do, I hear who played on their phone, who didn't stock stuff and who talking bad about who. It used to be I walked in and might catch a sentence or two of things happening but now there is one…

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Frances Murphy

Oct 25, 2016
0

I went to a store near my daughter in Aurora (Route 59). Bought Cubs shirts on the display table at the front of store ($22) each. I washed it in cold water and all the colors faded. I bought this for a special party.

I called you customer complaint/service phone line and all I was told was I will let the store know. Wow, is that customer service/satisfaction. I don't think so. I have been a customer - credit card holder for years -- I am ready to post all this on my Facebook, Twitter and public pages.

I was so upset after this interaction.

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Donna Cochran

Oct 3, 2016
0

The pharmacy at Alpine in Walker is totally inept. My husband has been waiting for a prescription that has been supposedly out of stock for going on two weeks now. The last time he was in which was a few days ago they gave him 5 or 6 pills to tide him over. He takes one tablet twice a day. He has congestive heart and needs the Torsemide for his swelling. Also I called into his heart doctor's office on the 27th of September and talked to them again today because I called your wonderful pharmacy and was told that no prescription was received. The nurse told me that they called that prescription into them on the 27th of September.

They took the prescription over the phone with her today. That prescription was for Warfrin, another heart medication needed each day.This one is a blood thinner.…

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Sarah

Sep 29, 2016
0

My husband and I decided to try Meijer brand diapers. We have heard that they are just as good as Target's up and up brand but a little cheaper. So we bought a box and tried them out. We have used them for exactly 4 days and have had 6 leaks so far.

I am not impressed with the type of material or even the look of the diaper. Very cheap looking and made the same way. I am fine with eating the money we spent on that box of diapers and going back to up and up Target brand.

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Ronald Woltmann

Aug 20, 2016
0

We buy Meijer soda pop all the time. We love the taste and quality they provide, but this time the cola and Rocky mist both had no carbonation at all. I believe it just a mistake from the factory these bottles came from.

Can someone please let us know if we can get a credit for 9 bottles please.

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Tammy M Thompson

Jul 30, 2016
0

It was 9pm when my girlfriend and I entered the Meijer in Auburn Hills Michigan. The first thing we saw was lines backing up on the self-service cashiers, which was really unusual. The cashiers were open???? I had to run to the restroom and when I got there noticed how dirty the door was, so I didn't touch it. When I got fully in the bathroom, there were 3 toilets disgustingly dirty, floors were filled with paper, toilet paper, and candy wrappers, dirt, scum and such. The handicap toilet was covered with a plastic bag because there was something that took place that made me mad. The only toilet usable's floor was so dirty and the seat was gross, I stood to go. That's just wrong.

We did purchase a few things down the bathroom isle and I spent 40$ although should have left. I stood like…

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David Daniels

Apr 19, 2016
0

I'm a truck driver I'm out of lake Odessa, Michigan. The Lansing distribution center is the worst people to deal with it takes me longer to unload the load of Orange juice at that place then it takes to bring it there from Cincinnati, Ohio.

Today I have set hear going on seven hours I'm so sick of miejer I tell everyone I know or talk to don't buy at miejer. I shop at spartan food stores and aldi's feel free to call me about why I do so.

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John ollen

Dec 23, 2015
0

There has not been any 20oz meijer brand foam cups stocked in the store for approximately 2 weeks. Is this normal? I had to go to grape road location to get some which is further away from my house. I mentioned this to the story manager who did not seem to care.

Do I have to file a formal complaint to get something done?

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barbara ann nickelson

Sep 17, 2015
0

i proudly shop at meijers store because it appears the products in the grocery part of the store are very clean.

however i think the foods which i purchase some how gets corrupted i don't know by whom, however i've bought smoked turkey there and it has caused me to urinate frequently, given me a runny nose and watery eyes. i purchased golden honeydew melons there last week, i feel like those to have been corrupted somehow by someone.

those melons kept me from being able to get a full night of sleep, i felt truly wide awake could not sleep even hours later thats how awake i am as i type this complaint to you. Are you responsible for foods which a knowing professional comes in and acts as a food terrorist?

i am very disgusted, i don't feel like i should be wasting my money on any…

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Carolyn Fisher

Aug 10, 2015
0

I purchased 20 18 gallon Sterilite plastic blue totes from the Meijer store in Adrian, Michigan a while back, as I thought that we were going to move. That didn't happen. I did use 6 of these totes. Originally, I paid $4.35 each for them, they still have all tags and stickers on them, even the little white MEIJER tag with price. The balance of 14 totes were stored inside in a clean and dry place, time went by and I finally got someone to help me lift them and drive them to local Meijer Store this past Sunday. (This amount of totes were too big to fit into my car plus to heavy,is why I waited on a person with a truck).

He put them in a shopping cart for me and I took them to Customer Service. The lady at Customer Service said that since I paid with a check and didn't have the receipt she…

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Melissa Dixon

Jul 15, 2015
0

The cashiers at the Livonia, MI Meijer location are not properly trained in accepting coupons. When a coupon states one per purchase, limit 4 per transaction that means that you can buy 4 items per transaction and use 4 of the same coupons.

When the manager was called over she said the same thing as the cashier, I left 300 worth of groceries in my cart and walked out after failing to bang this into your cashier and managers head. Please educate your cashiers on how to do their jobs correctly or I will write a complaint letter to the Meijer corporate offices.

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Marga McNabb

Apr 23, 2015
0

I'd give you a 5 star rating but as of the past month I give it a 3. Let me start by saying your Meijer in Three Rivers Michigan is "exceptional", the Manager should get a bonus for friendliness, cleanliness and fantastic stocking. The Manager on 331 Bremen Highway in Mishawaka should get a good review too, but the Meijer on Grape Road Mishawaka, as far as I'm concerned ,should get a BIG FAT "F" for failure!!!! I have never seen such poor stocking, rude employees and piss poor checkouts!!!

I buy groceries for an elderly lady that I am a part-time caregiver too. So I get her things on my way there. I allow myself plenty of time without it cramping into my day, but two weeks ago I was at the Grape Road Meijer in Mishawaka and the check out lanes were across the main aisle and into the…

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Heather Tripp

Apr 23, 2015
0

The pharmacy department. I will never have another medication filled at Clyde park Meijer. My doctor called in a med yesterday because he wanted me to start that day. When i called the next day,( because i never got a phone call saying to pick up)I was told about how they get it from there distributor and it would be in today. " That was that.

I'm 66 and do not appreciate being treated like that and being dismissed. 20 YEARS I have been going to Meijers and i have never been treated so rude.

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Dennis Prater

Apr 14, 2015
0

Arrived at electronics section of Southgate, Michigan Meijers #123 to purchase a micro Usb data cable. After waiting about 5 minutes for sales clerk to finish with customer , I asked her if the cable I had in hand was in fact a data cable, she said she didn't know the answer to my question. I then asked if store stocked a data cable she said for me to Go AWAY! I asked to see a manager and was told to go find one. When I left to find one she called one on phone and told a bunch of lies about my behavior and temperament.

A manager finally arrived and found the cable requested. Myself and family are avid Meijers customers shopping for our food, clothing and prescriptions in this store, amounting to nearly 1,000.00 dollars each month. I also have 3 grown children that do the same. To be told…

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Anonymous

Mar 16, 2015
0

Top brands at low prices are always comfortable for anyone. I like to follow the best brands when coming to my skin care and Meijer has all the best brands. I am grateful to Meijer as I got the best skin cleansing cream Noxzema at a reasonable cost and within short period.

I also got Digital coupons and personalized rewards for being regular customer. Meijer is the best online shopping portal for Beauty & Healthcare, Petcare,Sports,Electronics,Garderning tools,Patio furniture, Grocery and Baby care items. I suggest you to go for this to experience quality products and service.

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