Microsoft Office

Major issue with 365. I can't even log into support (I have a subscription). I was able to contact Windows support. They tried helping but couldn't. They even opened a ticket for me and sent it to 365. No one has called.

I even emailed "old" tech support to the email address they sent me, asking them to contact 365 support. Left my email and phone number. Nothing. It is almost a week and I can't get to my files. This is ridiculous.

And I thought Comcast had some issues, but at least you can talk to someone there. I may have to take the program off the computer, go to Redmond, and ask for a refund. This is horrible. MS was much better in the day, much better.

I will go to Apple soon. Just don't have this problem with them.

I have spent almost 30 hours on the phone with you over the past 3 weeks. You finally fixed the problem and Word is up,but YOU DESTROYED ALL MY PHOTOS IN THE PROCESS!!!!!!!!!!!!!!!!! THEY'RE ALL GONE!!!!!!!!!

You "cleanedup" my computer, causing it to crash and cost me $101 to fix.

Constantly transferred me from one department toanother over 3 weeks having to explain the whole thing from the start. TOTal incompetence File #1005978568.

I need someone to call me to get my photos back. If I hadn't noticed your level 2 Office tech would have killed all my bookmarks until I stopped them. 289-385-9088

which has Mircrosoft 2010. I am new to 2010 and was having trouble finding the Office 2007 program with all its files, folder etc. The contact was made and correspondence got under way. The agent asked me a few questions and then I was not receiving any contact.

I waited a minute and then sent a note asking if he was still there. I waited for a reply for more than a minute and decided that I was too uncomfortable and sent a note that said I was uncomfortable and needed to hear from him.

I said I was preparing to disconnect. After about 30 seconds, I exited the program and disconnected my computer. 00 fee which was designated as refundable (after one week of free…

0 star rating frustration rating 100+ reset password due to my forgetting it. Have lost the use of my computer over 3 full days because of this. Have been sent a total of 10 codes from you (NONE HAVE BEEN ACCEPTED) Told I cannot use your services to remedy because I have used it to often. Wait 24 hours.

Wait 24 hours to review account etc etc. All I want is to be able to use the equipment I own. The help is virtually non existant. It is a one way street in a constant loop with no way to address it once in it. G. Pounds

I create a lot of documents and at least 3 times during task word will fault (its experiencing problems) and requires restarting -- It will not allow the doc. to be saved requiring retyping of lost data. Then it has the nerve to report it back to Microsoft who never does anything about the problem. you guys suck,

my laptop was working fast and great until today after 2 unasked for down loads in 2 days one after the other now the laptop is working on a very slow boat to China. then when I tried to send an e-mail to www.hissingkitty.com/complaints-department/microsoft the e-mail address was rejected by Windows mail. When this laptop goes their will never be another sick to teeth with hackers misinformed information and the dreaded downloads

I get a call or a loud message from some spam company saying that your computer has called and there is a virus in your computer and call this toll free number. They also say "and don't shut off the computer" to you.

Well, then they gain access to our computer and are obviously looking for passwords to banks or some other financial information so they can grab your money. It happened earlier also and today is the second time they have done it.

My computer will not shut off. This is a scam and that scammer targets your computer again and again. How do I get rid of the scammer?

Outlook 2016 synching to android Devices. The following was emailed and faxed to Microsoft Office Executives. I have been an Microsoft user since it was originally issued under DOS. I have used Office probably before most employees were hired into MS.I have spent the past 9 months in attempting to synch my Office 2016 contacts, calendar , task and notes to my two android devices. In January I replaced my android phone with a Windows 10 phone from Verizon. after all, windows is Windows and the devices should synch seamlessly.

Was I wrong, not only is it a truly useless device, Verizon refused to take it back and Microsoft Office does not support it. I am out $ for that error. I then replaced it with an Android phone and I have a Samsung tablet. Would you like this Windows based phone to…

I purchased the office 365 for the purpose of installing the access on my computer, but i needed the 2013 version of it. Which office 365 doesn't have. I then called Microsoft and spoke to a representative last night who was very nice, he told me i could no longer get access 2013 but told me to call your money back guarantee center and they would refund me the money.

I called today and spoke to a women on the phone at 2:30 est, she told me no they would not. When i proceeded to tell her that i spoke to Microsoft representative last night she started yelling and cursing at me on the phone and hung up on me!!! I was appalled with the fact that someone who works for Microsoft would treat someone so unprofessional. This makes me think twice about dealing with your company. I would hope that…

I bought office 365 personal subscription at office depot today. When I tried to register it I got an error message that there were some bad files on my computer. So I called support. They found some problems but told me that I needed a firewall.

So I downloaded a firewall and they said it would not work. They keep trying to sell me Microsoft's firewall. But I don't have that kind of money. I bought a product from you and I can't use it unless I buy firewall from you.

I feel like I have been robbed. I guess it's a good thing I don't have to have office. I am very dissatisfied.

When I bought my computer I paid for Microsoft Office. Why should I have to pay almost $100 a year for Office 365 in order to make changes to documents I already have in my files? I can't even write a letter in Word.

Does Microsoft not already make enough money without screwing those who use Office by charging a fee to use what we already paid for? It's like being double taxed and it sucks big time. Time was you bought Office and that was that.

You were able to use it as long as you had the computer and now you throw this Office 365 crap at us. Microsoft sucks and if there is ever an alternative to Microsoft, I'll use it.

I had purchased Office 365 personal and always ran problems on running the same. I tried to get help from you online and got a technical support key 1345601836 but due to my connectivity problems, the technician could not help me. He promised to call me between 10 and 11 am on 15/08/2016. As I had not got a call within the time, I called your helpline and got connected with a technician named Nitin. He was least helpful and refused to take down my support key I already have. He knew no English, could not even take out a key number and e-mail ID properly, even after repeating clearly for five times and finally after much struggle, gave me another support key 134329692. He worked terribly slowly and even after 3 hours, could not install my software.

I asked him the address of a service…

When I had a problem with Word 2013 which didn't respond to any of the "repair" fixes, one of the suggestions was to uninstall and reinstall it. After I uninstalled, I could not get it reinstalled since it had been some time since it was purchased and although I had the key, etc.

Microsoft did not accept the password I had originally used and I have no active Microsoft account. , to no avail. This morning I called Support and a technician said he could reinstall, using Office 2016. After two and a half hours he simply closed the remote connection he had been trying to use, simply giving up with no further word to me.

He had complained that my computer was very slow but there was no further explanation from him. I still do not have Office on my computer. I am not sure how to get this…

I would like to report the return of 6 computers to Walmart due the fact i just found out i was being keylogged, hijacked, hacked and all my information was on these computers that were returned. I would also like to report the fact the i have tried getting hold of Microsoft about my hacked emails and information and they are not willing or wanting to help secure my information, tax information, daughters identity, my identity, my credit card information, my private and

personal pages, which include all social media accounts(which are now under the control and authority of someone else) the untimely responsibility of the workers at Walmart and the workers of Microsoft. I spent good money on these computers, I spent money on Windows Office, Windows Pro, and it has been for nothing.

I am…

When using MS Word 2013 with Office 10 I cannot get it to print with A4 paper. It keeps defaulting to Letter. I have set the default to A4 via devices and printers but still the same fault occurs. When I go to 'Print' and select 'Printer properties' it shows 'Letter'.

I press OK, come out and go back in again and 'Letter' appears again. I have contacted the printer manufacturer and they tell me this is a problem with windows 10 that is common to all printer manufacturers. This is confirmed when I look on the web for similar complaints.

Please can you tell me if this bug is likely to be corrected by MS and, if so, when.

, I bought Office 365 and windows 10 last summer. Every few months it crashes- I have to go online and it takes hours to fix. it happened again 2 days ago- went online- got someone who "worked on it" for over 3 hours and then told me that someone would call back at 10 am today. no one did.

at 1 pm i called and get 2 techs - neither could help and then i was told to end the chat and start all over. the first tech changed all my outlook accounts from exchange to imap. he also deleted my windows account and made a test one with no security,.

no one is helping and i just hate it that we have no other options. I paid for all this and even have ASSURE> there is no one we can talk to- if any other company had this kind of service we would go somewhere else. and they…

99 a month. 98. Today 1/6/16, when I saw the bank statement I called the number cited with the Microsoft charge on the statement. After 30 minutes was given a case number for my bank to call them with that number.

My bank, after being routed overseas and 45 minutes, cancelled my debit card due to fraud. I called Microsoft again, this time also overseas and after 45 minutes couldn't find the charge and was to connect me to the Fraud Department. That did not happen.

98 back from Microsoft plus lost time and aggravation.

Bought office 2011 for mac in April 2012. I was at university and getting an educational discount, so used my university email to receive the product key. It's now December 2016 and I've left the university, so don't have access to my email account there.

I have bought a new computer and want to install office 2011 on the new computer, but because all you get is a product key on an email I can no longer access I can't do this. Rang up customer services, and over the course of 30 minutes and being passed around to people who I can barely understand they confirm they have found the email with the product key.

However they won't tell me unless I give them my email (I did), phone number and address from my address at the time (I did both), and the last 4 digits of my credit card. A credit card…

I have purchased an Office Home and Business 2016 from Best Buy on November 29th 2015 and paid USD 250.40 to receive a card with a code to be activated. Today on various occasions I tried to activate my purchase only to receive a notice that there was something wrong and that I should call a certain 800 number. Doing this yielded no results as I was greeted with an automatic message that the person in charge was not available. Probably she or he was out for a 5 Martini lunch.

I left my phone number but nobody bothered to call me back. I feel cheated and taken on a ride as I have no recourse with my purchase as one cannot return the card (Proof of Purchase) with the Product key exposed. I don't care if Microsoft belongs to the biggest companies in the USA what they do is commit outright…

Case Number: 1316755869. I bought 5 copies of Microsoft Office licenses online. I'm the system admin at our firm. Installed the first 3 and called MS to activate...all sweet. Today, I called to activate the fourth one and for some reason, they said the key was blocked. So I asked how to change the product key and the activation guy didn't know, as he's only in charge of activations, he doesn't know how to change the product key. So he transferred me to the MS Office department. Ended up at the wrong department, couldn't understand a word the lady was saying. She eventually transferred me to the MS Office department.

Then explained the situation, the guy remote VPN'd to my PC and pretty much didn't have a clue what he was doing. Got so annoyed that I Googled the solution on my phone while…

I have now 3 times trying to get into my outlook email. I know what my password is at least I thought so because I usually don't have to use it to get into my email, until on day you decide to ask what it is and

then you tell me that isn't it , but I will help you get into my email, but the only thing you have done is waist my time. I have everything in this account from my job for the last 6 years and I need back in it.

I have since then made another on but this is not acceptable. I would appreciate a phone call. I want to talk to a person and tell me how I can prove to you that this is my email account so I can continue to work, you have messed with my work progress.

Your Office 365 outlook email has suddenly begun malfunctioning. 1. " Only after doing this can I read my emails. 2. If I delete more than 5 emails, I get a message saying the site is busy and to try again later.

What the Hell is wrong with you people ? AOL & Comcast do not interfere with my emails or deleting! Why do you? This is my business email and I resent your messing up my days.

I have had the same e-mail account since 1999. I've had to accept that there are upgrades that have to be made and I deal with them as best I can. Microsoft seems to think that all people are computer savey. I am not and my mom who also has a hotmail account is legally blind and cannot find anything when these things are changed without a person's knowledge or consent and rely me who doesn't know anything about computers to explain it to her. We just got used to outlook replacing hot mail and now it's all changed again.

All we do is send and receive e-mail. We have no interest in doing anything on social media, hell we both still have flip phones and pay bills by check. Now I cannot access files in my inbox, or view things I save saved. Now I noticed that some people pay for hotmail. How…

After renewing my old PC I was installing the software, when I got to installing the Office Pro 2010 I could not initialize it on the internet so I telephoned using the toll free number. After a long wait I eventually spoke to someone who told me it could not be initialized but would not give a reason, when I complained about this I was told I was being put through to the technical support department, after an hour of listening to terrible music I gave up for that day. The next day I spent another hour listening to the same bad music before giving up.

On the third day I eventually got through to someone after 45 minutes of waiting only to find the person could barely speak English. After a long time having to spell out everything I said I was told the software had been blocked by…

I have a subscription to Office 365 and am having an ongoing issue with office. I contacted (and am still on hold) MS and was on hold for 45 minutes before even talking to a person. After I was connected they were unable to fix the problem within 1.5 hours. I was instructed to uninstall office and then re-install.

I had to go to a meeting and they suggested that I call back (yeah right and wait another 45 minutes before I even get a person). I suggested that I have a call back at 3 PM at which they stated that they could only give a one hour time frame in which to call back. I agreed so they were to call back from 3PM- 4PM EST. I had to call back and wait 45 minutes again at 5:30 PM due to the fact that no one called. Once I did get to a person they "escalated" the issue (reference…

00, have been unable to install on to my computer. Only have a key card no dics. 00 is only a trial version. They cannot help me since I did not buy directly from them, they do not back up retailers that buy their products from microsoft.

I rate them a 0!!!! It took me talking to five people before i was told they cannot help me. The retailer I bought this from went out of business. I will change to Apple for all future purchases.

Firstly I am very unhappy with the so called MS Office 365 "technician support". I was relaying my issues to a technician over a 45 minute period & then I get a message essentially saying good bye & contact us again if you experience any further problems. The problems weren't sorted, no advice given. It felt like my problem was too much trouble for the tech & he ended the conversation. I have tried to contact the support team again today & when you click on a link to a tech, I apparently have connection problems. I do not, all is on the connection front. I might be somewhat cynical but I am being blocked? seems somewhat coincidental after I complained to the next tech about this!

After several attempts to "chat" to any tech, I resorted to calling the support. After I was directed &…

I purchased Office 365. I'm having trouble installing it. I called a toll free number for assistance and he wanted me to pay him a fee. I don't believe I should pay extra fees to use your product. ) I wish to use Office 365 without opening an account.

Something happened during the Office 365 renewal/update process for Outlook. All of my email accounts stopped working after the update I did not change any settings or do anything. The problem is entirely attributable to Microsoft. Called tech support. Got India on the line.

Went through 5 very polite but totally incompetent individuals who kept asking and re-asking questions as a step to get to tech support. Got to support technician after 45 minutes. Answer: Call your email service provider (AOL). So Microsoft causes the problem and your tech support is so incompetent they are unable to diagnose or fix it.

Total waste of my time. Still trying to fix something your company caused. Plus the Indian accent is impossible to understand. Adds 50% to the call time. You are not saving any…