Microsoft Xbox

Iv tried so many times to find a way to contact Microsoft or Xbox it’s been very stressful to me becouse I suffer from bad anxiety as it is . 99 from my account since 2016 Iv changed my card Iv contacted the bank Iv emailed and get emails sent back undelivered.

It does matter what Iv tried to do and Iv tried it all Iv got a Microsoft account and it says I don’t have any subscription Iv called Microsoft and it’s a robot who can’t help Iv tried to go on the chats it says go to x box to cancel I don’t have a x box 360 in years . Please please stop taking this money of me you have left me in dept with other bills on many accusations Iv screen shot enerytging Iv tried to do to cancel this .

Getting my elite series 2 controller is one of the worst processes I’ve ever encountered. Not only was it very confusing navigating though the website, and frustrating, but I ended up googling the Xbox phone number to get any kind of service.

Then when I got on the phone with the representative it felt like he was doing everything to minimize the situation. And now I have to go a week without a controller because I have to ship it for them to repair a controller I paid 150 dollars for that started acting up after a month. Xbox now seems shady.

the first agent put me on hold for 40 min and then click back over and hung up on me…. I have had an xbox live membership ever since they came out probably. Over 20 years now, I have been on autornewal for most of the time, last year they talked me into getting an annual member ship but upgrading to gamepass ultimate for only 15 for full year not monthly but

catch was no more auto renewal have to buy it every year, now it’s only one year later and I’m forced into one month membership or 3 month membership… but if I woulda kept my auto renewal annual membership I woulda been grandfathered in and everything would stay the same so I feel like they did this on purpose a year ago to break my auto renewal so I would be forced to pay double the price now for xbox gold….

I talked to the customer…

Having issues with a game pass we purchased. Took 5 hours for someone to get back to me on Twitter then we followed lots of instructions that in the end did not work. Then had to reregister everything we used via the Xbox.

Was then told needed tech support for a call. That’s fine was told first a 66 minute wait then one minute… that was two days ago and still no contact So we can’t use the pass we paid for and have already lost nearly a week of it.

Xbox support techs are unknowledgeable, unprofessional and do not care in assisting you with your problem.

I made some friends,then i was invited to a group chat,which went fine until someone in the chat kept harassing me on my other account,and Xbox suspended my chat as well as wiped mygame saves,they said i violated code of conduct but that person actually started his trash talking that's why i said what I said,he wouldn't stop either.

Service Request #: 1494839274. 2/16/2020 1:33:25

This case was reported to Xbox on 02/15/2020 a recording made by Xbox stated that it was Xbox error not mine and a refund would be coming for all 8 purchase and if there’s no fun with in 72 Hr I will file it with the FCC and also the regulatory body that control the internet.

I didn’t make this error, like I stated on I purchase one on 02/13/2020 and I stated that when I look on my PayPal account there 3 purchase so I canceled 2 on 02/14/2020 I look at my Outlook Mail and there’re 6 more purchase so I call Xbox support and they stated it was Xbox errors and E-Mail me a copy of the conversation so I can have a record and will be part of my complaint.

This E-Mail will serve as a simple demand.

Fernand J Labelle flabelle77@outlook.com Sent…

Everytime I get an update it deletes my packs! I also can play my friends world, but they cant play my worlds!

today I was playing call of duty beta, I had caught two people clearly glitching, they were underneath the map shooting us where we couldn't see them because they were not registering on the map because they were underneath it, anyway I finally had enough and sent the cheat a message, word for word it said, stop glitching pussy or i'll report your cheating ass, well next thing i'm the one the one that gets an enforcement action because apparently warning a clear cheat is inappropriate contact, NO, what is inappropriate is xbox telling everyone that they are serious about removing cheats making the game better for everyone, but

then they see a loyal customer trying to do the right thing and catch those cheats then xbox has the audacity to give me enforcement and tell me how my behaviour…

I want my account removed from Microsoft Xbox and no more charges made either thank you. Sincerly Ms.Peterson

they take 10year olds $30 and take his skins for fortnite game and say nothing we can do lousy company 2 hours on phone and they laugh at you

95 were the problem came in is that it saved my bank account information n allowed my 12 year old son to charge over 700$ in unauthorized purchases. Green dot bank my bank at the time helped me get 100$ of it bak but then 2 weeks later it happens again n 600 dollars later I found out.

The bank or Xbox won’t do anything they keep saying it was me that did this no I did not. I work hard for my money i would nvr blow it on a game

I’ve paid for the next 3 months online and it’s lagging slow can’t evan play a decent game without the game slowing or stopping I want something done about it

I have not been able to contact a human person to solve the issue with logging in to my xbox account. I forgot the e-mail address I used when i set up the xbox. I reset the xbox to factory settings as it was constantly freezing and have not been able to log in again.

I am able to verify other information on such as credit or debit cards used on the account as well as other information. This is the worst company i have ever had to deal with.

Xbox 1 system has no consideration for us folks that live in the country out of town were internet speeds are very slow like myself using hughsnet. I can play games on my xbox without being connected to the internet which is fine, I leave it on when not playing so my game I am playing can update.

The problem I am having is not being able to control when your company wants to update my xbox every 2 weeks. The updates for xbox take three to four days to download meaning I cannot play my game for 4 days.

If I choose to play offline sometimes my game will not work because it needs updated but because xbox does not give me the freedom to choose not to update it when I connect to the internet xbox takes over and does its updates then preventing me from doing anything for 3 to 4 days.

When it…

hello, we first bought an xbox one console last September. In November when the console was turned on there was audio but the screen would appear white with purple vertical lines. We would turn it off and same would happen- so we returned this to JBHIFI.

As it was within 100 days of purchase, they just exchanged it on the spot. Then, 2 weeks ago our xbox one console was plugged into our projector in our theatre and there was a loud pop noise and then a burning smell.

a red light appeared on the projector so we assumed the bulb blew so ordered a new bulb at a cost of $187. In order for my son to comtinue to use the xbox he moved the same console into the lounge and set it up there.

A week later the tv stopped working and there is a white screen with purple vertical lines. It had no…

You have charged my card $140 with out my consent nor written or verable! I've called an talked to customer service several times they were supposed to Investigate an Refund my money! You've cost me overdraft fees! I've spoken to a lawyer!

You need to contact me on this matter! Thank you! 706-499-3269

i have complaint about my suspensions that I need to talk about my communication

Just wanted to renew my gold membership then there was confusion called customer service now been charged twice. Been over 72 hrs and know one can tell me what’s going on what’s going to happen is my online account going to get shut off or am I just getting refunded for one charge with my membership renewed? Its Christmas weekend I’d really appreciate to know as soon as possible

I purchased a new xbox for my son and then signed up for the free month of xbox live, but was not on my son's xbox account. I asked to transfer to my son's account and was told nothing could be done even though no part of the free subscription was ever used. Something that costs the company hardly a thing and is used to help boost sales only to deny their customer use of the service is a horrible way to try to win over a first time customer.

I hate to admit but I have no idea about how xbox and xboxL stuff works , I just know that i agreed to let my son get a "money on a card " to activate 3 months of games etc. Unaware cause my husband never received paper statements so never thought to have to worry about any charges .

Oh hell was I wrong I finally pulled 1 of our 8 Wells Fargo accounts and started checking the charges kept showing up each month , not just one but for some unheard of reason we have recurring payments each month for 3 xbox and xboxl memberships . 99 for the Gold subscription or #)$60;00 for the year.

NOT ALL # 3 for 1 person 1 account

I would give it a “0” for your lack of concern, lousy customer service and the crap that you feed loyal customers. I have had an account for years and it was hijacked by a hacker. It’s been over 30 days and I have been run around in circles with Xbox acting like they were being helpful only to make me repeat the SAME steps over and OVER.

Technology my ass- nothing but stupidity. I have Thousands of dollars tied up in games and accessories that some hacker has been playing for a MONTH. While I have had to cancel credit cards because of course the hack was attached to my money account and THIS still didn’t concern you.

I’ve sent complaints to the FCC, sent a story to NBC, CNN and tweeted that this problem is #xboxisthenextfacebook. Xbox you suck!!! Fix this mess.

I have been trying to get on to find out why my son's account was suspended and I hate Microsoft because I can't get my account' Microsoft is a piece of shit company. I'm thinking of going to a PS4.

I don't think it's fair that someone can report you without you knowing and having a case review before they cut off you playing time. I absolutely hate them.

I`m sick of paying for the gold package and not getting anything good. the demos suck not to mention nothing on there is new. I am a 360 owner and a lot of the newer games aren't being made for the 360, more or less call of duty.

not everyone has funds to buy a new system every year. i pretty much have given up on Microsoft and will be switching to playstation.

My 300+$ Xbox Console was banned via serial number. You know, granted had i actually violated their terms, or done something wrong i probably wouldn't be upset. But, I didn't. I rarely spoke to anyone, i played my games & minded my business and one day, boom, banned.

Microsoft has no way to contact their enforcement team, which is who sends out the bans/suspensions, which means i won't ever know why it got banned, I never even received an email about it or any anything from Microsoft. All i do know, is I am not spending the money to get an entire new console to play the games & talked to a few people every now & then.

This is ridiculous and I'd like a solution.

I bought 1 month of xbox live. Credit card bill arrived with them charging me twice for one month. After waiting on hold for an hour, the Microsoft customer service rep said he would credit my card but I would loose 3 days of service that I paid for in the 1st month. What? That don't make sense.

The rep said that's that. Wow. Can these people really treat me like this?

Did not know xbox left me live in June as my payment was not received. I had a new card but when i went to pay July's they took double payment which is wrong. On my account it says 5.99 not 11.98 ridiculous it is shame on you all and it was their fault.

I have a subscription to Xbox music and too often have problems. Tonight anything I haven't paid for has locked up after a few moments and looking for Billy Squier I got noting liking what I have been getting. My real complaint is that there is no complaint list on the main site.

I had to go and goggle for one.

The xbox games are terrible, keep going back to very beginning and having to starty over. Bring back the old Mahjong and Solitare. My other computer runs Ubuntu and the games are far superior.

I went onto xbox redeem codes and I entered the redeem code from amazon and I entered it and it said it was successful but when I tried to use it on my xbox it did not work. I tried to enter the redeem code on my xbox and it said it has been used and I still hadn't had the 3 mont xbox live gold.

Comcast X Box 1 is a Fraud. Since I got my my X BOx1 my TV shut off to reboot while I am watching TV. My Fax machine can not send multiple paper faxes. I was suppose to get $50 credit on my bill that didn't show up on my bill. Complete lies and Fraud.

I will be looking into other services to replace Comcast soon.

My problem is that i can't uninstall Microsoft standard programs the usual way. The windows store isn't that bad the program is good and made with hard work, but it has NOTHING to offer compared to the steam store. So my problem is i want to delete those programs because they offer me services that i find annoying like when i start up my computer it asks for my password from the xbox app.

I want to be free in what i use and have on my computer but you people must stop forcing the consumer to use your programs that have nothing to offer except minecraft and an old halo game.

Here is my complaint. I have been an Xbox user for many years now. I recently upgraded from the 360 to the Xbox One. I work a lot and some times go a month without playing so I buy my gold membership a month at a time. I recently bought a $15 Xbox card and added it to my Microsoft account thinking I could buy a month of gold membership and have $5 left to rent a movie. But when I went to pay for my gold it would not allow me to use my Microsoft account balance. I think this is absolutely ridiculous.

Why can't I pay for it with my Microsoft account balance? Money is money, and I'm about ready to take mine elsewhere. I have spent thousands of dollars on Xbox over the years and I have about had it with nonsense like this. I am seriously considering trading in for a Playstation 4. They don't…

My Wife bought me Xbox one for Christmas. She bought the Madden bundle. I was disappointed when I opened the box and found out there was no Madden disc game. Just a download card with a code. So I tried to download it and in the process used up my data for the month of January 2016. I called my carrier Verizon to see if they could fix my mistake. They said it was totally my fault and there was nothing they could do. So it was cheaper to cancel my services with them. So now I'm out $520.00.

Cancelling my Verizon 4G and getting service from Frontier. Why can't you just give customers a disk. So I'm asking you for some compensation. Like a Madden game disc and maybe throw in a couple other games of my choice. By the way the full game is still not downloaded on my Xbox one yet. Right now I'm…

I had purchased the XBOX ONE bundle from Microsoft online for my son for Christmas. Christmas morning came and he was so excited as it was his very first gaming system of his own and could not wait to set it up and play.

I was so happy to see his reaction as he does not smile much or get excited about too many things. He removed it from the box and set it up. He then turned the system on only to receive an error message.

His eyes started to tear up and I reassured him there must be something not hooked up properly and I would have it working in seconds. Well it turns out I did not know what I was talking about because he had set it up properly it just did not work.

I felt sooo bad my heart broke as he slumped into his room. I immediately contacted customer support to see if there was a…

I am complaining as I haven't received my xbox one i ordered on the 15 December 2016. I ordered a xbox one from the website for my little boy. I used my bank card, gave all my details. This is the bit that makes me angry as i have no email from them even know they said they will email me? I have no evidence to prove to you that i have ordered one online, this is down to your poor service , i know its Christmas and you get busy, but is this what you do to people? Its scamming! Its fraud! I rang up to complain and tell them whats going on, but all they said is to wait as its been ordered should be with me soon, do i believe that?

Why taking so long? Why haven't i received no email? Why haven't i been contacted? Why has money been taken our of my bank? Where is the Xbox? Microsoft is not a…

I had placed a deposit on an Xbox Elite. When I went to the Best Buy store to pick it up I was told that they were sold out.. I feel that this is bad business. I had a deposit for them to hold one which they did not do.

The Santa Rosa store is where this occurred.

Ordered Xbox One 500 GB System Bundle, which the advertisement showed included Gears of War and Fall Out 4. Only received Gears of War. Very disappointed, that is why I made the purchase and feel like this is a total scam.

I bought FIFA points 2,200 on 11/26/2015 and downloaded them to my account. My grandmother paid on her Mastercard. 39. Only one download was done. 80 also same card. We called and spoke to Xbox customer service with no help, told me to have her dispute with her bank after being on the computer chating for over 45 min.

I feel you can tell it was only downloaded once and her credit card should be credited. What a horrible corporate policy to deal with.

My niece purchased an X Box in Dec. 2014 & has been having issues with it since. She has contacted your support dept. many many many times only to be given the run around, lied to & even have the call deliberately disconnected.

Your so called support dept. 00 for repairs. She only works part time now & has a baby to support she doesn't have that kind of money. Now she's stuck with a product that doesn't work. What kind of corporation are you to selling defective products to consumers. P.

My niece purchased an xBox in Dec. 2014 & has been having issues with it since. She has contacted your support dept. many many many times only to be given the run around, lied to & even have the call deliberately disconnected.

Your so called support dept. 00 for repairs. She only works part time now & has a baby to support she doesn't have that kind of money. Now she's stuck with a product that doesn't work. What kind of corporation are you to selling defective products to consumers.

We would like this issue resolved.

Its bull that I cant get the PlayStation app on this phone. I understand Microsoft runs Xbox. But Xbox sux. And I cant run the PlayStation app on this phone. Frankly its a reason to switch phone types in my book which I will be doing unless you can get your act together. Xbox is lame. PlayStation rules.

I purchased a xbox1 it was under warranty it was a bad xbox1 I called them they gave me options on getting another one the option I chose was the express delivery so they put a hold on my bank acct. I received the new xbox1 in a box with a return label so I took it out of the box put the bad one in the box put the label on the box sealed the box and returned it.

according to fed x delivery date and my bank records they took the money out of my account after they received the old xbox1. I have called many times trying to fix this matter I was told by them twice that they didn't understand how this could happen because they said they both saw on separate occasions where they received the xbox1 that I sent back they both had a supervisor or someone approve it and

said I would receive my…

I have had it with Microsoft! I purchased an Xbox One at the end of May. It was a special Halo edition that I had to order and wait for, thru game stop. In the beginning of July it would not eject one of my brand new games.

The disk could be heard grinding inside when I turned on the machine. I paid $60 dollars for the game. I called customer service and took their option called the advanced exchange, which sends me an Xbox to use while the repair mine. This cost $15.

My only other option was to pay for postage to return mine and wait without an Xbox for them to fix mine. They ended up telling me to keep the replacement Xbox, however, my $60 game was still stuck inside the original machine, which I had returned.

I called customer service and explained that their hardware destroyed my…

I was stupid enough to charge my games for windows account with some money a few years ago. Since Microsoft closed this service, they just transferred the money as a balance to the microsoft or live or xbox account. I'm actually not sure about it. In some places I can see my balance and in others I can't. Last year I was informed about this transfer of the account balance and I have tried to use the money by buying something. Since I don't have any xbox, I wasn't really able to buy anything and I have informed the support in some forum. They said it's a new system and they can't do anything. Surely soon there would be more items to buy. They didn't have a solution for me.

Just recently I have received another e-mail that my money is about to become invalid and I have to use it. Here is…

My xbox one wont let me access Shadow of mordorbundld that i downloaded in the xbox store whenever i try to access it in my games and apps it says do you own this game and its really pissing me off because that game cost me 64 dollars please fix this problem thank you!

Microsoft Xbox took a payment out of my bank account that has left me with £175 bank charges. I don't even own an Xbox, so my card has never been used for Xbox as I don't have an account with Xbox.

There is no details of my bank on your system as I have phoned. The service was shocking, and they put the phone down on me on the second time I rang as he couldn't understand what I was telling him.

I am very shocked that this happened and hope you can resolve this in some way as now I'm going to struggle to feed my 10 month old son due to this. I hope to here from you soon.

I bought a new xbox one and it worked for a while but then it wouldn't download any games and then after a while whenever I went to turn it on the symbol on the front of the xbox lit up but my controller wasn't connecting and on my tv it said no signal.

I bought a new hdmi cable but that didn't help it out at all. I took it to where i bought it and when they plugged it in it worked fine for them but it started doing the same thing that it did before and

I repeated the process and it worked till it updated and when it was taking forever I wondered if something was wrong because of the time it took so I was told to unplug it then plug it back in and I was told it would work but it just did the no signal thing again.

But I had never unplugged it during an update before so the original…

You can rarely get on destiny or use another of live content. And it is payed for. A refund maybe.??