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Midas

2.0
339 complaints

Address

823 Donald Ross Road Juno Beach, FL 33408

Customers report serious quality control issues including incomplete repairs requiring multiple visits, vehicles damaged or unsafe after service (loose lug nuts, new leaks), and systematic overcharging especially targeting vulnerable customers. Communication failures and dismissive staff responses compound these technical failures, with many customers receiving no callbacks or resolution.

Common Issues

40% (134)
not fixedstill brokencame back
28% (94)
broke down afteroil leakloose lug nuts
24% (80)
overchargedexpensiverip off
22% (73)
rudedismissiveno callback
18% (60)
wrong partwrong fluidforgot

Complaints

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John Shears

Aug 24, 2018
0

I brought my Ford F-150 in for service and they repaired the everything I ask and they suggested that I changed my fuel pump, I know my hand didn’t work and they said I needed a new pump, but after they repaired the pump the hand still didn’t work, come to find out it was just some wiring, so I have paid an extra $650 for a part I didn’t need

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robert smith

Aug 22, 2018
0

I took my 2003 Yukon in to Midas in Newark Ohio on 08/16/2018 for brake line repair I told them I needed it back by Saturday I never got it until 6.30 P.M Monday when I got home I looked under it and here is what kind of work was done after they charged me 1325.00 for the work I am not happy to see my brake lines running this way and never removed the old ones just cut them off and left them there. the torsion bar also has one in it ?

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sharon evans

Aug 15, 2018
0

I had some work done on my car 8/13/2018. in Falls Church, VA I needed a strut on the left back. The service guy worked up a quote with having two parts put on, I told him I only wanted the one fix.

If I had not notice he was trying to charge me for two parts I would have gotten charge without knowing until after the work was done. I asked him about it said something was wrong with the other one.

Also a few days before that I went to a Midas in Manassas, VA the same thing happen. They just wrote up the work order the same way. I have been going to that shop in Fall Church for years but not any more, I want be able to trust them.

That's ashamed they have to cheat people. I'm sure this has happen to others. They have lost my business.

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Doug Sigel

Aug 9, 2018
0

Mon 8-7-18 Phoned/ requested AC check, delivered vehicle next morning (Tues). (I) phoned at 11:30 for info/ waited until 3:00 PM for update -(I) phoned then/ was told they would phone back -never did. I left vehicle overnight. Next day (Wed) (I) phoned at 11:00 was told they would phone back w/ info -never did.

(I) phoned at 3:00 PM, was told they would phone back -never did. I came and picked up vehicle at 5:45

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Syed Shah

Aug 8, 2018
0

I contacted and called Midas situated at 832 East Roosevelt Road,Lombard,Il 60148 at its phone no 630-627-6710. Mr. Jay Rajput picked my phone and asked me to Tow my car to the said place. The had not properly fixed the problem of my said car and they charged me $458/- for changing the starter and for their labor.

In the meanwhile ,I caused more problems in my car due to the existence of the same problem of ignition and I had to get it fixed( the problem of ignition) from another Mechanic at Lake Street at Bloomingdale,Il and I had payed a lot of money for it. Your people who are owning the said Midas had created a lot of problems for me and they had wrongly taken my money and they had caused a lot of financial damages to me, for which they are liable to compensate me.

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Charles Lindsay

Jul 24, 2018
0

I've taken my vehicle to the Midas location: 16708 E IIiff Aurora, CO 80013, multiple times for a reoccurring issue only to be given the run around and accrue additional expenses.

On 2/13/18, I took my vehicle in due to a check engine light received and I was told that the 'Check Engine Light Diagnosis Smoke Test For Emissions' resulted in, "nothing leaking emissions wise and advised to replace the gas cap". Per the techs instructions, I replaced gap cap. On 3/8/18, I took my vehicle back to Midas due to 'Check Engine Light' and was told that the 'Check Engine Light Diagnosis Smoke Test For Emissions' resulted in, code P0455 and I gave the 'Ok' for the techs to do service 'remove and replace purge valve and canister vent solenoid, remove and replace canister valve. After repairs were…

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Ashley mitchell

Jul 21, 2018
0

Went in for a brake job on Thursday evening. Was told needed 4 rotors and new pads for all tires. Then told caliper was bad on driver front. Then passenger front axle was leaking like crazy. My driveway was clean and only a small amount of grease splatter in wheel well. That was Thursday evening.

It took all day Friday, shop not crowded, and i left Friday as they were turning off lights at 7pm. Immediately, i noticed marshmallow brakes, no emergency brake, and noise coming from rear brakes. All from poor workmanship on installing.

I brought it back at 730am Saturday. Its 1030am and it is still up on the lift. Just awful!!!! i wish i went elsewhere and WIll NEVER BE BACK!!!!

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SHEILA MCCLENDON JOHNSON

Jul 20, 2018
0

I HAD MY OIL CHANGED AT THE MIDAS IN EVERETT WA THEY DID A GREAT JOB ON JUNE 29TH 2018 THEN MYSELF MY 16YR OLD SON AN MY 15 YR OLD GODSON LEFT FRIDAY MORNING JUNE 29TH ON OUR WAY TO SPOKANE WA FOR HOOPFEST WKND SO THE BOYS COULD PLAY IN THE 3ON3 BASKETBALL TOURN.

JAY SAID AFTER I TRIED DOING BUSINESS W YOU TO GET MY CUSTOMER CAR FIXED! I AM SO ANGRY AT MIDAS IN MOSES LAKE I AM A SINGLE PARENT AN NOW I HAVE OVER $500 IN TOW FEES AN STILL NO CAR!!

THAT MAN WAS VERY RUDE WOULD'NT GIVE ANY INFORMATION (HELPFUL) I WILL NO LONGER TELL ANYONE TO GO TO MIDAS FOR ANY OF THEIR CAR NEEDS!! I HAVE NO UNDERSTANDING FOR THE REASON OF HIS ACTIONS AN WHY HE WOULDNT FIX MY CAR WHEN CARHOP WAS OFFERING HIM PAYMENT OVER THE PHONE W CC NOT HIM HAVING TO WAIT FOR A CHECK IN THE MAIL I THOUGHT COMPANIES WERE…

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Ryan Buck

Jul 17, 2018
0

DO NOT GO TO THIS MIDAS. I went in to get my MAP sensor replaced at Midas (5115 S. Loop 289 Lubbock, TX 79424) and fix anything else that might be going on. I was charged $621 to replace the sensor and valves which I was okay with even though it was bit high.

A week later the check engine light went on again and it was the same MAP sensor. Since I am working in Houston for a few more weeks, I went to a Midas here. The mechanic at this location talked with the manager Tim at the location in Lubbock letting him know that his mechanic did not replace the sensor and charged me for work they didn’t do.

This Midas in Lubbock lied to me and charged me for parts they didn’t even install, in the words of the Midas mechanic here in Houston, “they were deceitful and did a less than half-ass job”. I…

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Marilyn Matthews

Jun 28, 2018
0

Ok my car is still needs to be look at still have power steering noise is there another midas in Lafayette, la that I can take it to to get fix I wrote to you all a while back about a complaint on midas on Bertrand Dr help i don't want to go to court just want my car fix right 337 2967397

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Adrianna

Jun 15, 2018
0

broke my skid plate and manager told me he would fix it, and never received a call for a month. I have called and they always give me a excuse why they can't repair it.

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Maria

Jun 13, 2018
0

I went to Midas for a new muffler. My muffler fell down at the back and i was dragging it. They installed anew muffler but when i started my car it sounded very loud i went back to get them to fix it i asked them about it and they told me that there is a hole in the pipe at the front of my car and

that they could make it a bit more quite by soldering the hole. I told them that i came in for a new complete muffler . They told me i didn’t need the front part and that they only charged me for the work they did.

That was less than a year agp. And now my car is louder than before. 00. For nothing. My car was not making that load noise when the muffler actually fell and now it does. Why didn't they give my a full system in the first place.

Now i have to spend more money to get it fixed…

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Frank Westerlaken

May 27, 2018
0

Brought my vehicle into the Midas Auto Store at 2060 Robinson Road Nepean on May 26th, 2018. The exhaust pipe leading into the muffler had snapped. The vehicle was put up on the hoist a a short time later the front desk person, Randy Murray, brought me back to my vehicle to show me what had to be done. 00 dollars.

I asked him if there was any other solution that would be cheaper to which I was told there was not. I asked if there was any way of welding up the pipe to which I advised there was not.

00 dollars into the exhaust and requested that he take the old exhaust off as it was hanging down. Randy asked me to wait a minute and he would speak with the mechanic and see if there was any other way of fixing the pipe. 00.

I told him to go ahead. While waiting for the repair to be…

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John nezda

Apr 30, 2018
0

11 my invoice number is 01-589-59 at 4 28th 2018 at 9:40 I had a 2009 Buick LaCrosse I'm on disability and have anxieties this put me in a very uncomfortable position I do not like conflict or confrontation so I paid the bill and left I would request it my money be returned to me sincerely John R nezda if I do not hear from you soon I will be calling the Better Business Bureau thank you very much and

please contact me at 608-658-3196 as I will follow up on this I saw I also tried calling your your complaint department in the number says md22 that was not very nice

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sandra taylor

Mar 10, 2018
0

i was charged 79.00$ for a windshield washer pump that only cost 28.64 and was lied to as why it cost that much It was bettermade pump and had warrentee he said he got from union auto parts they were not open on sat day of repair truth is it came from orileys and was 2864 i seen the invoice no need in all that lying he thought i was stupid because of being female..i cant deal with a lyer

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Walter Stolarski

Feb 10, 2018
0

00 from the Midas shop I east Brunswick NJ for repairs to my 2004 explorer. 00 for the same repair work. 00 worth of work which was not at all related to original repair. Is this how Midas operates??? I thought that the bait and switch tactics were illegal.

This is the first, and last time I will use Midas.

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Louis Mattina

Nov 20, 2017
0

I had struts replaced last year because they said my wheel was loose. This year the same problem but was told needed ball joints. Then I was told I needed front breaks and rotors but they never removed my tire. This was at the. Mt pocono store.

I have been going there for 7 years but recently they change managers monthly. And I’m told that they have to do some work even for repairs that can wait.

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Disappointed Customer

Oct 31, 2017
0

This is to serve as a courtesy warning to possible patrons of the Butler Midas located at 101 Evans City Road, Butler, PA. The on-site manager for this station is Robert Y. (last name omitted) and the District Manager that oversees this station is Trenton K. (last name omitted).

I scheduled and took my vehicle to this service center for a state safety inspection and oil change. I dropped my vehicle off at 12:30 for the scheduled appointment. I was under the impression that everything was proceeding fine with the inspection and oil service until I received a phone call from Robert at 4:30 (end of the work day and 4 hours after I had dropped the vehicle off).

He stated that Trenton had come into the station and noticed my vehicle in the queue for service. Robert stated that Trenton declared…

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Janet Knight (Midas used wrong first name as Janice)

Oct 31, 2017
0

I arrived 10 minutes prior to my service appt of 9:15 am I waited over 1 hour before approaching the person behind the desk where I had given all info plus my car keys. I asked why it was taking so long to do a state safety inspection and an oil change. My car had not moved since I arrived at the Waialae Ave location. Long story short. This appt lasted close to 4HOURS!!!!!!! Totally unacceptable. I WILL NOT RETURN TO THIS LOCATION FOR ANY REASON By the way I had to cancel another appt I had made, thinking I had plenty of time but as you can read from my complaint. 4 HOURS pushed me pass my time allowed to make my other appt I had to cancel and rebook the appt No customer should be treated this way Oh and by the way this location is very old and in need of lots of tender loving care

Janet…

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Elizabeth A. Fortune

Oct 9, 2017
0

I brought my 2011 Chevy Cruz in to the Midas shop at 3621 W. Ina Road because the check engine light was on. The manager, Mike Thomas, told me that it needed a new thermostat. I had one installed the following day and two weeks later, the check engine light came on again.

I took my car back to the Midas shop where they hoisted it up, checked it and then told me I should take it across town to the Chevrolet dealer to get them to make the check engine light turn off, that they could not do it. I asked them if it was safe to drive it that far with the light on and Mr.

Thomas assured me that it would be okay. The other manager also assured me that nothing would happen. I drove the car halfway to the Chevrolet dealer when the engine overheated. I stopped to let it cool down and it did it…

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Diane Sheerin

Oct 1, 2017
0

I wanted to tell you about the inexcusable / dangerous experience I recently had at your Midas location located at 7382 Oswego Rd, Liverpool, NY 13090. I have go to this location because it is convenient. It's less than a mile from my home. Back on _________ I had a brake job done on my front brakes at this location I'm mentioning this now, and you will see why in a minute. Keep reading.

On Friday 09-08-17 I had an appointment for an oil change. I went in and they advised me they would rotate my tires as "part of the package" at no cost to me. I thought that would nice. When I left there, it felt to me as if my car was pulling just a little bit to the left, but then I thought no, it was all in my mind. About a week later when I drove between 30-35mph my car would vibrate very badly. It…

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jeandry

Aug 16, 2017
0

I bought a towing rope at Midas in one day time it snap in the middle I took it in they told me that's my problem I want to know what am I supposed to do in this case while I know it wasn't my problem

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Michael Thomas

Dec 6, 2016
0

On November 4,2016, Midas installed a Serpentine belt on my 2010 Volvo XC60 and two weeks later my air condition stop working because Midas did not replace the other required parts on my car (coupling and kit) for the belt. They did not even use the correct belt for my car. It was forced on the a/c compressor and other pulleys. I tried talking to the assistant manager Jeremy Wilson and the store manager/owner Charles Pace on November 23,2016, and November 25th, and they did not want to accept the blame for the work they performed on the car.

All they wanted was more money out me to solve the problem by charging more money to replace the air compress without replacing the other required parts. I was originally quoted $262.06 to replace the serpentine belt and when I decided to have the…

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Jim

Oct 7, 2016
0

00 to have a oil leak fixed but it never happened. Took it back said valve cover still leaking, said if i pay for new valve cover gasket $70 they would furnish the labor. I did and they replaced gasket but it still leaks.

Took it back had them look at it, and change oil. They said they didn't known where it was leaking. Problem still exists and I am not a happy Midas customer.

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gaurav sharma

Oct 6, 2016
0

I had visited this Midas service center and they are totally fraud. They made so many promises but the work which they did was very poor. In fact, my entire family has been made to suffer because of these people.

I will put these pictures on Facebook and every social media site so that nobody else will lose their money and time. The workers are uneducated and need help, the management team has no manners and are rude to employees.

How can I find contact information for the Midas CEO? I'd love to escalate this to headquarters with a phone call. The address of this store is 7501 W Chester Pike, Upper Darby, PA 19082.

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Narin Brenner

Sep 5, 2016
0

I have called Midas corporate hotline multiple times to be contacted about a misquote of service and get parts installed in my car without approval that ended up being $600 more. And two additional services after that I am told my car needs more work to work properly and our bill is now $2200.

The tech have some crazy reason about pressure. Waiting for call still. Their customer service needs some help!

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Melody Love

Aug 13, 2016
0

Midas supposedly provides you with A to Z services like oil change, exhaust and mufflers, brakes, tires and wheels, batteries and suspensions with complete care and protection. Well I certainly have used them for everything over the years.

Recently I went in for a routine oil change but ended up getting sold hundreds of dollars more in repairs that I do not believe were actually needed. It's sad because I know that the name is derived from the king Midas and his golden touch, hence the slogan "Trust the Midas touch", which says you can just trust the service without any worry.

Not sure I can trust this company anymore.

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Fern Carter

Feb 14, 2016
0

After taking my car into Midas for repairs, they began with a diagnostic that cost $155 and then began to place arbitrary parts into the car which did not fix the car. By the time they reached $700, I had had enough.

The car was smoking and cutting off more than ever and I told them to stop. I took the car back after expressing my ire. Then when I found someone else, I had the car towed to the Chevy dealership who fixed the problem and explained to me that they were not even close in their repairs.

They explained how some crooks operate to pad their bill. They only charged me $430 but they actually fixed the car. Is this criminal or what?

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wilma cook

Dec 12, 2015
0

Car had grinding sound when braking also abs light was on. Took it to Midas and had brake evaluation. I was told needed back brakes, shocks, struts on front only, rack and pinion replaced. I was also told the reason for abs light on because a screw was not tightened. Had repairs done. 3weeks later heard same noise was told by management that I needed front brakes had new brakes your on. 1 day later took car back heard same grinding noise.

Took car back to Midas again and they did more adjustments. Two days later went in for same problem and was told metal rubbing against metal. They did more adjustments. Dec 8 heard loud pop, Dec 9 while driving heard another loud pop. So, I stopped to check trunk would not stay up on its own. Dec 10th took car back for evaluation was told nothing was…

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Robert T Scales

Sep 19, 2015
0

Took my truck in for an oil change. A short time after that I started to notice oil spots in my driveway. This made me very upset ! They failed to clean it up properly which caused two oil pools in my driveway.

I resent that I had to spend my time and money trying to remove the oil stains,without much luck. I might add. At this time I don't think I would ever return to Midas for any type of service on my truck or car.

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