MoneyGram

Money Gram says i am a suspicious person for money laundering. I have been sending money through them for 20 years and now they will not let me send. i have no idea how to launder money. what can I do I have family to send to and it will not let me.

I have turn in for a request for a refund and all I get is the run around, Case number 30980706,, Serial Number 7790761088, Dated 4-27-23, Why are you not retuning the $100.00.

Judy Gottage 810 343-4662 ReMax Metropolitan Broker Jgottage@remaxmetropolitan.com

On September 3, we sent money to Mexico for the third time, we had a bad experience in customer service. His name, Larry, I think, was like an Arab or Mexican men but with a very bad character, no cordiality, no politeness towards us!

The money gram company should train the employees very well, not hire rude staff, they look like soldiers, no sympathy towards the customer, please train and improve the service! customer service walmart 75 N broadway chula vista and walmart 1200 Higland Ave national city 91950

Hello. My name is Gennady Gorovoy. From April till August I was in marvellous London as a tourist. Sure I won't take all the money with me, so my Mama was sending me from Israel- little by little. But one day we saw refuse. WHY????

I didn't do something wrong and, because of war and pandemia, haven't been using this company for years. But customer service in Israel and in UK told I was suspicious. HOW COME???? So, we suffer all the vacation and sent money other way, paying plenty of money for cards and debit.

WHY YOU TREAT PEOPLE LIKE SHIT? I WANT AN EXPLANATION. number 31310339 Gorovoy Tatiana to Gennady

I send money to gcash(philippines) from ooredoo money moneygram qatar last dec. 6 2022. The transaction didnt push through so i complain for a refund. Everytime i call for complain they send me email that the refund was ready for collection but the refenrence number is invalid.

And everytime i call they will email me the same email they sent me again and again. I have to wait 90 days then they will close the complain i have to call agaun and they tell me to wait again 90 days.

Now its been 6 months still no clear answer from them.

I made 2 money transfers to Ecuador 3 weeks ago via direct deposit to a bank in Ecuador under reference numbers 59334395 and 17835897 , they still have not made the deposit when I called Money gram they stated money is already at the bank however, the bank stated there is a hold from Money Gram they won't be able to do anyting until money gram releases the hold. 00 no one from the money gram has been able to help me or give a solution.

Please money was sent to me from the USA,on the 19 of March by my sister Annie Flomo, since then I haven't received the money,I don't understand

Horrible service. I received money through e transfer March 10 today is March 13. No money in my a/c. MONEY IN MINUTES. Every time I call a new case or reference number has been given to me some of the reps even said I already got the money.

Now I’m being told that their third party bank who does the e transfer have to refund them the money before I get it back! NEVER AGAIN will I deal with this company. Your customer service is terrible and your ability to understand the urgency of people needing their money is terrible.

I’ve had one of your reps even laughed , the other one saying oh this is a lot to read. I DO NOT CARE ABOUT YOUR THIRD PARTY I can get a refund via cheque or even cash for that matter.

This is my last transaction with money gram

I was contacted over 3 months ago about a transaction that I had sent that was never picked up ,they wanted to refund it to me. I was contacted by email. So I responded by calling the number given. I talked to somebody who said they were gonna send it to me.

I answered all the questions. And then yesterday I received a letter from the Treasury department of my state saying that moneygram sent the money to them because I never responded to picking it up. So now I have to jump through hoops with the Illinois state government to get $100 back. Thanks a lot moneygram.

how can moneygram take all the money a disabled senior citizen has to transfer not deliver it and say we are investigating we have 90 days? Senior citizen can't pay bills, eat, pay house payment or heart medicine? RE: 28326560

MoneyGram has completed the review of your case which relates to a potential error or problem with your MoneyGram money transfer transaction 75500080.

Your concerns:

In your communication with MoneyGram dated 24 December 2022, you indicated that the following occurred: - funds were not made available to the receiver on the disclosed date of availability.

We apologize for any difficulties you may have experienced in using our service. While we strive to provide our customers with the highest degree of service, there are times when a problem may arise, and we…

Money Gram is the worse money transfer company I have ever used. I sent my wife money and they refused to accept her paper Id AS LEGITIMATE. They asked for papers to be filled out and sent in to them.

Everytime one phoned they said they would send the money in 48 hours. Never use this company......

Call moneygram and ask for the location of the moneygram location where my receiver pick up the money and they refuse to give that information. What a joke.

I sent money 3 weeks ago to Jamaica because of a medical emergency. My sister is in the hospital and to date the recipient can not get the money

They will make you fight for your money! My closests have to ho there few times, i have to call them several time to get the money! The agents are not helpful, and make a working with money Gramm very inconvinient.

They do admit the technical flaws and mistakes on their application but waits you to just accept it as it is. I spoke with few people rhat was balling me from one place to another and at the end Ihsxan manager of complaint department refuse to take a necessary steps to finish my complain.

Accusing me, and saying that it is my mistake for this inconvenience. And although there is technical flaws that it is my mistake to sending money to this country.

LIKE I HAVE TOLD YOU, MONEYGRAM HAVE NOT RETURNED THE MONEY BACK INTO MY ACCOUNT, I USE THEIR SITE ONLINE TO SEND MONEY. 5 TIME I HAVE TO SEND MONEY, 5 TIME THAT THE TAILOR IN THE PHILIPPINES SAID THAT THE SCREEN SOMEHOW HAVE BLOCKED OUT THE MESSAGE WHAT WAS SAID, SO THEY COULD NOT SEE ANYTHING.

SO MY FINANCE SHE COULD NOT GET THE MONEY. SO I HAVE TO CANCEL THE MONEY. THE MONEY WAS STUCK IN THEIR SYSTEM. I JUST WANT THE MONEY RETURNED BACK TO MY ACCOUNT. HERE IS THE 5 CONTROL NUMBER THAT I HAVE CANCELED.

78467154, 39177346, 72191180, 56564941, 80847348

IT HAS BEEN MORE THAN 7 DAYS THAT MONEYGRAM DID NOT RETURN MY MONEY TO MY ACCOUNT. THEY SAID THAT ON THEIR SITE IT WILL TAKE 3 DAYS UNTIL I WILL RECEIVED THE MONEY BACK IN MY ACCOUNT. I SENT MONEY ONLINE USING THEIR SITE, I HAVE SENT 5 TIMES TO THE COUNTRY OF PHILIPPINES TO MY FINANCE. SHE COULD NOT PICK UP THE MONEY, BECAUSE THE TAILOR SAID THAT THE SCREEN WAS BLOCKED FOR NO REASON. SO MY FINANCE COULD NOT RECEIVE THE MONEY. SO I CANCELLED THE MONEY. HERE IS THE CONTROL NUMBERS THAT SHE NEEDS TO PICK UP THE MONEY. Receiver: SAMANTHA Gutierrez Send Amount: 773 USD Date: 09-Sep-2022 Reference # : 78467154

Receiver: SAMANTHA Gutierrez Send Amount: 773 USD Date: 09-Sep-2022 Reference # : 39177346

Receiver: SAMANTHA Gutierrez Send Amount: 773 USD Date: 09-Sep-2022 Reference # : 72191180…

El servicio al cliente de Moneygram Online es pésimo. LLamé para saber el estado de mi transacción porque la envié hace 4 dias y aun no se refleja en la cuenta. El agente grosero, mal educado, hablaba encima de lo que yo decia y de forma tan desatinada me dijo "Si quiere un mejor servicio tiene que pagar por ello, asi de sencillo" No recomiendo Moneygram a nadie y tampoco lo volveré a usar.

Siempre k habla uno servicio no contextas y quiero cancelar un moniorden con ustedes no ay atencion

I did a replacement money order on line in may of this year and i haven't received it yet serial number 10870283662 amount 220.00 purchased 4 11 22 my name is Irving Scott my number is 5165300336

I sent money through money gram to Turkey. Went to 5 different locations and was unable to get the money because they said the amount exceeded their limit. I wasn’t told that this would happen prior to sending the money.

I called money gram customer service and the said the can refund my money but I’ll loose the $15 transaction fee and I would get my refund in 10 business days. Customer service are rude and unhelpful. I would not recommend these people to anyone.

Send at your own risk.

Moneygram still has not refunded my 900 dollars to my debit card so now they will be sued like the criminals they are!

I sent a money gram on July 28 2022and it went through then I found out it was too late I missed the deadline for the waiting list to put a soldier who is in Ukraine serving there told me I can get a refund but when back to the store I purchased it out which was cvs store and there won’t refund the money can you help me get my money back thank you Jane grattan janiegirl1958@gmail.com

The people in charge of money orders on the phone are incompetent at doing their jobs. A guy named Bill that answered in that department couldnt help me look something up but the website says, clearly, that they can. i ask to speak to a supervisor and he says ones not available and i cant be put on hold.

but hangs up on me!! Yeah moneygram great customer service skills there.

Money gram is very unreliable.they keep your money as if it belongs to them.u make a transaction they tell you it will take 3days,it ends up taking 2weeks..

Never trust Moneygram with your money.

I made a £2,000 cash money transfer to my wife's account to cover our moving expenses on June 3rd. The transfer was reverted immediately by the receiving bank (Revolut) due to receiving limits associated with my wife's account. An official letter was provided by the receiving bank that the funds were reverted to an account with Sort code: 203229 and Account number: 60830887. I immediately raised this with Moneygram and they told me an investigation began which will be resolved in 4 business days. After 4 business days, I contacted Moneygram again and was told that the matter was escalated and I should wait for another 3 business days. This timeframe has now also passed without resolution, and no updates are provided by Moneygram to me.

I'm writing this because I'm confident that Moneygram will never look into this because I've reached out to their customer support numerous times and each and every representative has no idea what they're supposed to be doing. So my problem was that I attempted to send two moneygram transactions, each worth $20, but they both failed.

If the transaction fails, the bank would not debit funds usually ; however, the following day, I discovered that my bank had charged me for those transactions. I contacted moneygram and inquired as to whether those two transactions were completely unsuccessful because my bank had charged me for the same transactions.

Maria and Doha, two customer service representatives, both informed me that those transactions had failed, and Maria suggested that I contact…

I sent money tunTurkey from USA on December 22nd 2021. Today is January 11th 2022. Money still not deposited. They text me money successfully deposited whic is not true. I have been calling them everyday because I have a case number.

Investigation is going on still. I lost my money and time. It was emergency medical money. They always say we are waiting for responds from receivers bank but I already call them the said money is not there. My receiver send a bank statement to MoneyGram too.

So there is a proof that money is not in the bank account. I have to open case for that with my attorney. This is ridiculous.

Ok, I am a 50 yr old woman with no criminal background. I live in Mexico and occasionally a friend or family member wants to send me a little money. Anywhere from $25 to the most recent of $750. This started in 2018 when I went to a Moneygram location to receive some money from the US and was told the transaction was rejected.

Another location told me the same story. Fast forward to 2019, my mom sent me $75 to assist me with bills, etc. as I was out of work. AGAIN Moneygram intercepted the transfer and I was told by an agent at a physical pick-up location that the transfer was "flagged for suspicious activity"! WTF?

Then, she discreetly told me that I was under suspicion for money laundering.... MONEY LAUNDERING??? $35 at a time and only on occasion. Disgruntled with this ridiculous…

Hi! I sent money to Rwanda with the details in attachment on my cellphone banking. The recipient is old woman and had written wrong the password. They said the money is there but they can not give it to her that they must sent it back to the sender. I tried to find back the money without succeeding, From 30 September till now. I do not know what to do. Some said they can see the transaction other say they can not. Please I have attached the screenshot of the operation try to deposit money back to my account. It was R1588.

Thanks

s. w. , Miami, fl. would not allow me to complete the transaction. Is there a problem with money GRAM? This money is to help my brother Jeffrey Ramsey pay for his extensive dental work. I plan on trying to send this amount again tomorrow, Saturday, 8/7/21.

If this problem occurs again, I will deal with Western union instead, and not ever again with money GRAM. Lydia Westerlund

My complaint is that to begin your locations of sending in Shirley Long Island New York is terrible. terrible service first time this has happened I have been using your service more then14 years and I am sure your records can back me up my name is Julio 787-413-2709 thank you very much yours truly

Error code 4055 I can no longer use Money Gram..after talking with the supervisor, she could not give me a reason as to why! I have been a customer for many years and find this very upseting?

The teller of the bank won’t allow my friend to receive the money I sent to them just because I just put the first name and the surname but it’s not wrong ly spelled. They won’t allow it even with my authorization

I cannot send money through MoneyGram for almost 2 years now. When I ask the agent they said to contact MoneyGram directly.

What is your reason for blacklisting me, blocking me from sending our receiving cash through your service? I am Zimbabwean employed as Chief Executive Officer of an INGO owned Microfinance firm based in Liberia with other operations in Sierra Leone. I send money to my 3 sons in Canada, United Kingdom, and UAE.

opened account...they accepted money for transfer then claimed it was a fraud. Holding my money for up to 30 days. Total scam...DO NOT USE!!!!!!

As an outstanding customer for over 10 years, and after having sent more than $20,000 during this period, to the same 4 or 5 persons, I suddenly could not send through the CVS store anymore. I wasted one-half of a day trying to find out why the transfer could not go through. No success.

I then signed up to send money online. With the very first attempt to send money to a person to whom I had sent money in the past, the transaction did not go through. I was then locked out of the system and given a number to call.

No one in the service department could tell me why I was blocked from using the system because of security. What security? I'm retired, I have no criminal record and I've been using the same bank account for 40 years.

This is absurd, if not illegal. I asked what am I supposed…

It is not a complaint and it is a concerned inquiry. I have become aware that your service is selectively discriminating against me specifically. In other words I am being 86ed by Money Gram. I have made 2 tries in 3 years to send $ using your service and I get rejected.

I want to know why. Run my name through your system and you, not me, will know why. I wish to know the reason. Please reply. Thank you.

i do not need someone to tell me what i can do with my money. i am free white and 21, and moneygram is not my mother. if i want to spend my money on whisky and hookers, it my money to do with what i want.

Totally rude! Disrespected my marriage and our home rules. My husband verified his identity and granted permission to speak to me and the representatives kept disrespecting our home culture. They were rude to me and very unprofessional. Also no English.

They never responded to him or me what the problem was with the transaction.

for a long time i saw moneygram,i thought it was a company with good prestige but no, December 4 i made a transaction today is December 9 and moneygram said waith till tomorrow mavy i can have a auhtoritazion number to the new confirmation,i find a chat because customer service is pretty bad,and the guy just said appologize,i can fix nothing with this

people before send money reed carfuly the reviews

I was scammed on an online dating site in 2016. I lost alot of money. I filed a report with my local Police department, FBI, FTC,BBB and wrote a few articles to pertinent agencies. I contacted Money Gram with a copy of all my receipts,requesting my funds back!

I never heard back rom them. Since them I've resubmitted my experience with the Department of Justice , Internet Crime Complaint Center and thus far the Attorney General's Office. I am far from speaking out and getting justice!! I DO NOT give up and will do everything/anything possible to see criminals/scam artists/Psychological Brainwashing banned!!

No matter what it takes.

40 MXN) to juchipila, zac. Mexico on October 1, 2019 as you can see in the attached confirmation, And they can not get the money. Will you please make the investigation and turn in the funds. I will appreciate your prompt response.

Thanks Please notify me at (951) 567 3471

I tried to send money to my elderly mother in law in Europe. The transaction was accepted at the time of purchase and a reference number was printed. My mother in law walked several blocks to get $300 USD and was told the transaction was denied.

I called Money Gram and they stated the denial was to protect me and my money. I asked them to explain and the said they were protecting me and my money. I even spoke to a Manager online and got the same answer.

Is this a computer programing error? Is this profiling? Is this discrimination? Money Grams statements appear to be inconsistent and avoid questions regarding their denial. Why this company is still in business. Don't let the elderly travel to do business with Money Gram.

It's a waste of time. Very Poor Customer Service overall. Very…

I recently had my account blocked. A customer service agent was being very disrespectful when I spoke with him about a refund and we argued. I was then informed my account was locked and I was no longer allowed to use this service.

I have been a customer for many years and have spent a lot of money with your company.

A woman named Valerie at the Lakewood, Colorado office couldn't give my son the money I sent him because I put the name his last name in the first name box and vice versa. Understandable. But, she didn't tell my son what he would need to do to fix this. She didn't give him the phone number to call to change it. She sent him away as implied I should resend the money. I couldn't do that. Some workers are very little help. This woman needs to be talked to by the boss. She was doing the bare minimum she had to do. If I hired this person, I might fire them for being so rude as well, refusing to give her name and with an attitude. I may go elsewhere to send money next time. Thank you for your time.

Upset that this was soooo hard to do, in California

I have been robed up $200 through a scam.I respectfully request to get my money back.

Hello,

I am experiencing declined money sending transaction with last few months through Moneygram services. I was told from moneygram agent to try few days after at the last time. Now almost two months experiencing the same situation. This morning happened again at two agents locations near my home in Brampton, Ontario, Canada. I didn't get an answer from customer service for my concerns and addressing this issue for your review and advise.

Since I am a citizen in good financial standing it is disappointiong.

Please let me know your comments.

Thank You!

Madhavan Vasudev

vasudev4@hotmail.com

My online account is closed because of your incompetent online staff. I made a transaction online and because the space provided for me to enter a name was not big enough the transaction was not allowed. I called to amend the transaction and your incompetent escalations department closed my account because I did not give them a detailed reason for why I wanted to send $20.

This is absolutely ridiculous and now supposedly there is no one to speak to about this incompetence and there supposedly nothing that can be done. This is ridiculous.

Got an error 4055 .I called money gram and i couldnt send money to my fiancee and k8ds in the PI i got no answers runaround. Iwill use Western Union from now on .I been a long time coustomet .Never had any issues .Thank money gram you lost another coustomer.