Nationstar Mortgage customers report severe customer service issues including long wait times and unhelpful representatives. Payment processing delays and administrative errors are causing late payments and threatening customers' transactions. Multiple customers experience recurring communication problems with incorrect notices despite having resolved issues.
Common Issues
They refuse to release the lien on my house even though it has been paid in full and they lied so now I have a buyer who cant buy until they release the lien, I will never use USAA again!! after 20 years they screw me over.
38 which was my mortgage and $700 toward principle. They have not cashed my check as of 10 days later. I have called the Nationstar customer service number 3 times and offered them the check number, etc, to run it through and they will not.
They just tell me not to worry. Now my payment is late and the interest is accumulating. Do I have to take my problem to the corporate office to get some satisfaction?
You want to know what happen. I'm just a small person in this world it seems like wells Fargo and other company's have forgot about us. When we call we get a computer voice that is so rude you know keep on using this bs and it will have your job to.
Please don't say you need to change user name or password. by the time I get the one down you want me to change it when I have had the same pin number for years sounds.
Nationstar Mortgage discriminated against me. The corporate offices suspended my debit card because it was there mistake by placing extra money in old account which cause me to think does funds was available from an insurance company. I withdrawal it to close out a mortgage loan.
The branch notified me about the mistake and I agree to repay it in payment and ask them to set it up as a loan; but they refused to do that. I told them I will pay it in payment.
I have made two payments. Customer service suspended my debit card; stated I misused my card that's a lie. I hope you help me resolve this problem.
Every single time I call Nationstar Mortgage it's wait,wait wait. I switched to another lender long ago because of their terrible customer service and rude support reps. You will loose my business next time and that of all my friends and family.
I am a 67yr. old retired vet living on my SS. I currently have a reverse mortgage with Nationstar Mortgage. I constantly (once a month) receive a letter stating I have not paid my taxes or my home owners /flood insurance with the threat of foreclosure from different departments of the company the latest 3 are from. The letter said I have not paid my property taxes for 2015, this is the 3rd letter of its kind on 2/10/15 I send in a copy of my paid tax bill. A letter from them dated June 15, 2015 I get another letter again I send a letter showing no taxes do.
The letter dated 7/15/2015 said my Hazard Insurance has expired on 7/2/15. I send a letter with deck pages showing the insurance company’s information and the date of expiration. I also faxed a copy of both the paid taxes and copies of…
Nationstar Mortgage continually posts withdrawls at 11:00 at night. Not giving consumers a chance to keep their finances in order. I need to see pending checks to make sure my finances are covered this process does not work for me and I have used this bank for years when it was chemical and Manufacture Hanover.
You are now a commercial lender and not for the people. It is a way to charge people to manage their own money.
I am seeking information regarding the big news about Nationstar Mortgage and accounts being opened in your name without your knowledge. I am very concerned about this because I have had issues before with people attempting to use my information and account info.
How can I be sure that Nationstar has not used my information and opened and closed accounts in my name? I have been banking a long time now with them for my mortgage account and I am in good standing.
Please send me some information to confirm that my account is safe with corporate.