Neiman Marcus

Sade made my day!! Today is my birthday and I wanted to do some shopping but has issues with the website. Sade was very professional and assisted with the issue until it was fully resolved. I would highly recommend Sade as is very very prompt and quick.

Some online agents are not as quick and often misunderstand issue, but Sade is a great communicator and left my shopping experience enjoyable!! I will definitely keep shopping at Neiman Marcus as they offer excellent customer service and assist to clients until they are fully satisfied!!!

Over more than 4 years of delivering confirmations of purchases to a third party. I have attempted to correct this problem with every communication . The customer service response has been an abysmally incompetent.

The worst customer service, I have experienced in my life they messed up on my order. I had an order was placed on the phone the customer service rep messed up on the address and when I called back to let them know about address ( they put the wrong apartment number ) when I called to speak to the two supervisors to let them know that the address was wrong.

They chose to yell at me and said it was my fault “ I should have handled this days ago” and proceeded to be extremely rude. I called immediately once I noticed the mistake that was from their team and everyone was telling me different stories.

Now my $700 package is LOST thank you neiman Marcus!!! And the person that I pursuance’s this gift for will not receive on their birthday. NEVER AGAIN!!!!!!!!!

Dear Neiman Marcus What has happened to your standards of hiring exceptional sales staff ir to provide the most pleasant custimer service? The real way to overdeliver on helping people in your store was to connect with them. But that was not the case during my recent visit at your store in Austin Texas.

Your store in the nicest mall "The Domain" where I usually shop when I am in town and I never had a reason to be pessimistic about your sales associates customer service standards. I was excited to see Bond 9 in your store so I stopped by to check out my favorite fragrances.

Little did I know that the person I was going to deal with was going to be least interested in helping me?

First of all I was not greeted pleasantly by the sales person and she seemed the least interested helping me.…

My husband went into Neiman Marcus in Clearfork and purchased some dress shirts and 4 pair of pants all needed alterations, so he was measured and we left. When the clothes arrived, I drove to Clearfork and picked up his pants where my husband noticed 3 pair of pants were not on our order, so he texted his sales person and

we are told that the pants were either lost or stolen as they could not locate the pants. So he reordered the same pants and continued to follow up with his sales person as to when they would arrive. Yesterday we received a text saying the pants were ready for pick up .

We showed up today and the pants again are missing. Something is seriously wrong with this location. And the customer service has been less than desirable. I would like to be contacted by a higher…

I purchased Van Cleef Boise Diore' Male Cologne and applied the fragrance on to my body and the following day I had red spots on my skin. I'd appreciate it if I could speak with someone or let me retain a refund. Thank you, Rhonda Love

Capital One does not represent you like I was use to with the personal service “back in the day”. I fully understand why you made a decision to outsource the billing but why not spend a little more to find a company that is in line with what use to be your outstanding customer service.

There are many department stores that have made it no secret that they are providing less service for lower prices but clearly not the NM model. After almost 30 years, I cancelled my NM card. I have no regrets for doing so but very sad that I had to.

I paid off a $6000 bill last month but noticed an additional $130 fee for “late payment and interest”. When I called the person from Capital one “customer service, and I use that term lightly” told me the payment was a day late and the fee would remain.

I was…

I have been waiting for my purse I ordered on February 6, 2023 with 2 day shipping for 11 days now and I was provided 2 delivery dates 2/10 and 2/15 and received it on neither days asking asking for a refund both times they explained they could not refund me until the purse was sent out !

Also that the purse was not available in the store to be shipped out so I don’t understand why my money couldn’t be refunded ! I ordered the same purse from another company and did 2 day shipping and received my purse in 2 days this is truly absurd

I ordered two items that were listed in stock over two weeks ago. Originally they were to be delivered Feb. 9th. Every time I tried to track the order it would not recognize the order number. I have called the customer service number five times.

Each time I get no further information. I got one email saying my order changed but with no info as to how. Today I spoke to two people in El Salvador who couldn’t help me at all. Even cancelling the order is an ordeal.

How can you talk to a person in the United States from Newman Marcus who can give assistance?

I've been a customer of Neiman Marcus for over 12 years and I have never been so disappointed in my life. I ordered shoes that were on sale on January 16, 2023 and never received the package. 2 weeks after placing the order I began to get curious so I reached out and was told the package was on it's way.

10 days later I get a return email with the refund applied. I call the support desk to find out what happened and I was told that the item was available but only at full price. I explained what happened and the manager told me I was "Shit out of luck" with this order.

Today is February 07, 2023 I still do not have my package and the agent cursed at me. I will never shop with them again and this is why I prefer shopping at Saks because this never happens at Saks.

The customer service is…

I bought some sandals on July 13, 2022 and today i realized that they were two different sizes. I went back to the the store on February 5, 2023 at 4:20 pm and one of the associates said that she was going to re order a new pair of the sandals.

Then she went to the back and came back and said that she couldn’t do the exchange. But I don’t under why the exchange can’t be done it’s clearly the associates job to check that the shoes have the same size.

I placed an order on for 2 items that were unavailable in-store at the Milenia mall in Orlando FL. I received 1 of the two items. 1 lip gloss and 1 mascara were ordered and i never received the máscara.

I called customer service and they told me FedEx shows they were both delivered. If that was the case i would not be contacting support. They then told me to call the store where the purchase was made, and they said they would investigate what happened to my missing item.

Lady who assisted me said that the gentleman who made the sale would contact me the next day. I have yet to receive any information. At this point i would like to received a refund of the mascara that i never received.

This was for a Christmas gift and no longer need it nor want it. I will not be returning to your…

On jan-4-2023 I’m order a bracelet and on Jan-6-2923 I received a package then went I open the box have no merchandise inside than I make a phone call right away after been hours have no result. Then I call executive office I keep get told they will call me but they never call me.

Now they expect me to pay it , no merchandise inside the box . Can you please tell me why I have to responded, no way I pay for what I not received it . im so upset & also so disappointed. Thank you

Placed an order on 1/1/23 and yet to receive my order! I have reached out multiple times about my order being stuck in just processing status and get no help from customer service. each time I am told to just keep waiting with my arrival date constantly changing.

I will never order from them again!

I would just like to commend Sarah Kim at the Tysons Galeria store. My friend and I went shopping today and Sarah helped both of us with multiple purchases. She even located items at other stores. Wonderful service and employee.

It has taken over a week to get my order processed. The item I was told is in stock. It’s being shipped fed ex smart post which takes a long time as well. Customer service has been no help and no one responds on chat Order WN 2183924743

Online orders are the worst. Every time I place an order It takes months to get it. It's always problems with the warehouse. They said it would be Dec. 20 then Dec. 27 now Dec 30th they think. Something needs to change or I'll just take my business somewhere else

Placed an order online 12/6 (marc jacobs bag) . received confirmation email same day. On 12/9 email received that the item will arrive 12/19. I called the store to confirm that it will arrive (on hold over an hour). 12/13 email received stating item delayed up to 2/11/23.

Called Neiman Marcus(on hold 45 minutes) to confirm then cancelled that order and placed a new order for a different bag-told in stock and will receive via fedex in 2 days. 12/16 nothing arrived-called Neiman Marcus again (on hold over an hour) item backordered. Cancelled that order too.

Ordered the same bag at Bloomingdales on 12/16 and received it on 12/17! Never shopped at Neiman Marcus before and not impressed whats so ever! Very dissatisfied with customer service. Yhey are not informed. Thought you should know!

I ordered in mid November for Christmas gifts! The orders arrived late and many had items that were not included in the order because they were out of stock or running late. I’m sure they should have known in November that they could not fill an order but they waited until the second week of December to notify me!!

Their customer service was terrible and rude! I will not give this company my business again!

Placed an online order Dec. 2 for several items. Have only received one item to date and keep getting emails stating there has been a delay in the order with no explanation why. Called NM customer service and was told all 5 items are OUT OF STOCK! Really - all 5?

So I cancelled the order. I am now on their website and just for grins started another order with the same items. Lo and behold, so far 3 of the items say IN STOCK. Called back again and asked why the discrepancy between what the agent told me and what I see online.

She could not give me a straight answer. Either could the agent I contacted online. This is a high end dept store with low end customer service.

Neiman Marcus online lost my package. They are not refunding me, customer service agent hung up on me. I called back and they laugh and tell me to hold. Never again!

I have never had such poor service resolving as issue! I tried live chat and speaking to a person on the phone. Your website is not user friendly as it does not show all of your past orders (recent ones) and your customer service reps were polite but very uninformed about how to resolve a problem with an order. very disappointed.

I can only hope that this order arrives before Christmas!

I have been dealing with this problem for 3 weeks and no relief. I ordered an item on 11/10. It was stuck at your shipper for two weeks with only a label created. I complained twice. When I called the third time I was told a refund would be issued but only after talking to a supervisor.

I then said that I still wanted the item but only if sent from a different location? I again paid for it. Now I see that the same shipper/ warehouse is used and it is again stuck like before. I had requested priority handling from a different location.

I was told it was being sent to me from your Dallas Store and not Florida as the last time. I was lied to! How can this be resolved?? I am furious and think you have the most horrible customer service.

I sent you an email about this last week and never…

Due to circumstances beyond my control I had to terminate my employment with Neiman Marcus Facility : 1034-CG on November 21, 2022.

However, I have not received my last pay check as I always receive in accordance with the payment documents with Neiman Marcus which is transferred into my account provided to NM which is the day before.

Please provide with the information associated with my Payroll of December 2, 2022, to have been received on December 1, 2022 into my account provided. As of now I have not received anything.

Please advise as soon as possible, I do have personal financial obligation that require my immediate attention that are paid as always in accordance to the day before NM regular payroll.

I would appreciate it if this matter was accelerated. Thank you kindly.

My…

Your customer service being offshore is totally inadequate. Your on line return policy is very confusing. It is impossible to have an adequate conversation with your offshore customer service people when asking for clarification of your return policy. I keep getting conflicting information. This is hardly in keeping with the supposed good reputation of a store like Neiman Marcus. Your competitors are much better.

I had stopped shopping at Neiman Marcus for a long time but decided to try again. I'm sorry I did because I had the same frustrations as the previous experience. What is wrong with this supposedly high end store???

Ordered some items online … received an email that the ready to pick up… but after checking status only half of it was ready for pick up. Sent a message to the online chat people… from another country (Astrid P was his name) he asked for name, phone number, order number, email address, and home address. They gave him everything he needed but assisted that he needed my street address for “verification” purposes.

I explained that I paid online as a “guest” and never entered my street address… So I never entered my street address so there’s nothing to verify.

He denied me my right to share his status of my order. I asked him to put someone else on the line and instead he put me on hold and came back and said he verified that he cannot give me that information without my street address.

I…

00 on 12 chocolate covered pretzels and 2 of the 12 are in crumbles. These were supposed to be a gift, which I can’t give anymore. Order number 52210015-1, ship date 8/17/2022, item number 401099311594, ultimate pretzel twists. I’m extremely disappointed, I was supposed to bring them this Saturday.

I used a gift card to purchase them.

Canceled my order 3 times, charged my card 3 different times and never recieved any order from them. Will never deal with neiman Marcus ever again, worst company period.

Ordered a bathing suit for my wife on July 13th . I paid extra for express shipping and was expecting receipt on July 15th . By July 22nd , still no package, so I followed up and was told it had not yet been shipped 9 days after I ordered it ?

On that date I was told it would arrive on 7/26 . It was not delivered then . So I followed up yet again and was told I would have it on the 29th . It did not come on the 29th and was told the order was still “ processing “ … 16 days after I ordered it ?

Today , August 1st I was told the system showed a delivery date of August 3rd , but it also showed that the order was still processing now some three weeks after I ordered it . This customer service experience has been nothing short of an abject disaster!!!

My wife and I are leaving for vacation…

I purchased a pocketbook and My return was denied. The salesperson confirmed he sold it to me without price tag but manager won’t take it back. I felt intimidated, threatened and treated as though I were a criminal in the store.

This was very embarrassing and upsetting. I have my receipt and the bag is in the exact same condition as when I purchased it. I tried to return it only a few days after the purchase. I called and left a message on Thursday but no one has called me back as yet.

I was told within 48 hours I would receive a return call. Please call me at 917-400-4783. Thank you.

Last Friday 6/10 I went to NM store in Scottsdale AZ. I ordered a dress and some shoes. Both I were told would be expedited to overnight shipping because I was going to back the UK 6/18 which was greatly appreciated. Dress arrived Tuesday 6/14.

By the at point nothing re shoes. I tried and tried and tried to call the store and nobody answered. So we decided after checking the website it said Oder by 2pm PST we could pay $25 for overnight shipping.

There was no small print explaining about overnight shipping so we were confident we would get the the following day so we paid another $650 for the shoes plus $25 shipping . They never arrived as promised. I call customer service and asked if they could redirect them to the hotel I was going to be staying at before I left for London and they…

Purchased high end jewelry and the manager altered the item without advising me that it would void the refundability. Total deceptive practice. They also remove all tags of high end jewelry even after you ask them to box it - to void ability to refund.

I reached out to customer care on 12/23/21 and cc’d 4 corporate contacts - zero response. Jewelry was shipped back to the store and my salesperson that texted me daily- now has gone radio silent when I called her out on not disclosing the refund policy.

Horrible nasty people unable to reach anyone in corporate. After many years I will no longer shop at your stores!

If I could give you a zero I would!!

If I could give them 0 stars I would. I wish I had read all of these reviews before I ordered. This was my very first experience with Neiman Marcus. I thought Neiman Marcus was a high end, reputable business & I was sadly mistaken.

I ordered multiple dresses for an event NEXT YEAR & returned them all. They never left my house. One of the dresses was NEVER tried on and was returned in its original packaging. Neiman Marcus accepted the return and then wouldn't refund my money. They never contacted me.

When I called them, they said the dress was worn, damaged, and unsaleable. I know with 100% certainty I returned it in the same condition I received it and it was never worn or damaged. I asked for details and pictures because I was stunned.

I asked for it to be escalated and someone to call…

Dealing with Neiman Marcus and understanding that they work with high end items, you'd think that they would have competency in processing a return. This whole issue started as a gift for a friend in another state. When I processed the order (unlike most online retail big box stores), there wasn't any indication for who could accept the return.

I CALLED AHEAD TO THE STORE TO CONFIRM, and a rep said to provide the name and ask have her ask for her to assist her. My friend went in and was told NO to her OWN GIFT. After calling the store, they COMPLETELY shift the narrative to in person buyer pickup only.

I didn't even WANT the return, but they said I had no choice. They send me to customer service.... The representative processed it and said it should be back in my account within a week...…

I shop with Neiman frequently and this one time i needed to exchange a shirt for something else and a pair of jeans for a size smaller but could t find my receipt and this one time i didn’t use my number not knowing how important it was. I just didn’t want to give my number and was already annoyed it took someone 30 minutes to help me in the men’s denim department!

The worse part when i went to exchange they refused too because i didn’t have my receipt. Told me it was my fault because i should of gave my number. The online policy says you can return without a receipt and for the money i spent there they should of been more accommodating!

The experience really disappointed me and the customer service is horrible. They could care less about the actual customers , they just want the money…

9/10/2019 To Whom it May Concern: This letter is in reference to the order that I’m returning and the reason why it’s being returned. I was somewhat appalled by the condition of the blouse that I received. I ordered this exact blouse for my daughter and it was so beautiful.

I could not believe what I received from such as reputable place as Nieman Marcus. T t appeared to have been worn and then washed and returned. It should have been obvious to Customer service when they packed such a poor-quality item.

It is a silk blouse valued at over 400. dollars and I was charged a 100. dollars for an item that was not even of Good will quality. It should have been discarded after being received from the person that returned it.

I love Nieman Marcus clothes and still cannot believed I received…

I scheduled a FedEx pickup through Neiman Marcus customer Service for my return of a Chanel bag to their fashion island store. The store never received the item and FedEx does not know where the handbag is. I have called Neiman Marcus numerous times to see what I need to do get this 6000 dollar charge off my credit card and no one ever returns my calls And

when I call to check the status I have to go through the whole ordeal all over again explaining what happened. This is absolutely ridiculous!! I am the customer that spends thousands of dollars in their stores and an item that is lost through their return process I am being stuck with the ridiculous charge for this item!!!

I am going to seek legal action against Neiman Marcus

Hello, I made a purchase in Ball Harbour Neiman Marcus on February 6, 2019. 00. I still didn’t receive anything and when I call customer service I only get promises that the issue will be resolved in two weeks,or by the end of the week, or that they have to call corporate to find out what is the problem.

I’m very upset and disappointed with your services, but really hope that you will finally resolve this problem to my satisfaction. Regards, Mila Katsap

Hello,

As a former relatively very good/invariably a relatively high credit card balance, plus even more importantly, invariably formerly a relatively very high cash-paying customer of Neiman Marcus, please be assured it brings me no solace whatsoever to feel utterly justified/compelled to take the time to address Neiman Marcus' current business policies and/or lack of customer-oriented service on behalf of the public/current/future Neiman Marcus patrons. Why? I was reared such that if you can't say something nice, don't say anything at all. Unfortunately, a consistently repetitive non-salutary Neiman Marcus shopping situation(s)/predominantly cosmetics/fragrance shopping/purchasing experiences inspires/screams that I feel it's absolutely necessary to speak-up/speak-out for the benefit of…

Gentlemen,

Good Morning. First let me tell you a little about myself. My name if Chief Warrant Officer 4 Anthony Ford. I have been in the United States Navy for almost 28 years. I have been a commissioned officer for over 10 years and I love it. I am an avid collector of sunglasses. I own like 10 pairs of Dita Sunglasses and 4 pairs of Cazal SungIasses. With that being said I am always on the hunt for unique quality sunglasses. Which is why I ord​ered a pair of Cazal Sunglasses from Nieman Marcus sometime last week (ORDER WN12471268800) When I received the box, I was actually very excited. After further investigation, I became very disgusted and insulted. Not only did they have the WRONG case in the box, it was a letter from the manager storage basically saying that she is sorry that they…

" Placed online order that got back ordered for 2 months. Contacted them 3 times (twice by phone & 3rd time by email) and got misinformation EVERY time. No apologies and no remedies offered. Their 24x7 service number is useless and they place you in hold every time.

DO NOT ORDER ANYTHING FROM THEM ONLINE!!!

I am very disappointed on my last order from Neiman Marcus. My order was on hold for fraud review, instead of contacting me to verify the order information. I have to call to check my order status to find out my order was on hold due to not receiving my order as it stating by September 28, 2017.

Such a big company, but they do not have any courtesy to contact their customer while we are the one who is spend our money to keep your doors open. I still have not receive my items and it is still pending in process.

My order was placed on September 21, 2017.

I was discriminated and banned from being placed on a list for 2016 seasonal mini Chanel bags by worker Freidler. I asked her months ago if my local store will be receiving mini CC bags and what colors. She barked at me"no minis at all this year"!.

When I went to Neiman Marcus a month ago, I found out there was a list for 2 mini bronze CHANEL, but I have no chance now. She lied to me , she could have put me on a list when I asked!

I would have been number one! I was also told that the two people who got these bags, happened to call the store and said they heard from "somewhere" that Neiman Marcus will get 2 minis and demanded being placed on a list.

I feel deceived and discriminated. She should not work in a high end store like this and favor clients. If this matter is not resolved to…

This is more of a concern/complaint as a valued customer. I purchased a pair of women dress heels shoes from the Neiman Outlet in Allen Texas over a year or so ago.

However, no fault of Neiman's, I finally had an outfit that I could wear my shoes. Well, I got all dressed up to find out that the shoes that I had purchased were not the same shoe but so very close that you could not tell until you actually tried both shoes on.

I contacted the store and I was told that they could not even give me a store credit. I understand that I have had the shoes for a very long time but I would think with a store such as Neiman's that I could at least receive a credit for something that I could not wear and spent my money on.

I was told that due to the time period that nothing could be done. I was very…

My sister is crazy about handbags and I wanted to gift a special one for her wedding anniversary. Neiman Marcus is one such place where I could shop designer bags. Went through a whole new range of Gucci bags and was assisted by a very customer friendly executive.

This is the best place to get great products that you cannot find in other stores. From NM I even picked up some ladies perfume from brand that you wont find elsewhere. I rate NM a 5 star for the overall experience in purchasing the product to the customer friendly attitude they have at their store.

Phone calls from this company were registering on another phone I have and noted on my phone company account. I called them back to ask why they were calling me. They never asked me who I was or what number they called.

They basically kept asking me what I wanted. I told them I wanted to know why they were calling. They said they couldn't tell me that. Sort of a weird catch 22. They informed me I had called their corporate HQ. So?

Why was your corporate HQ calling? Can't tell you.