Unbelievable how dishonest this company is. I signed up for a $32. security thing. 99. I called & complained. 99 charged. Now 3 of them! I’m overdrawn on my account. Very upset. How can a company like this have anything to do with security!
Hello sir my Netgear router cg3000v2 not showing internet setup like pppoe stetup please slove my problem
New Netgear router unable to hook up. Customer service stated that it has to be registered and to do so would cost over $300. One Netgear agent actually told me that she could help me set it up only if I paid for a technical support membership. e.
) Numerous calls to NetGear got me hung up on, transferred to a line that wasn’t available, and given a “CEO’s # that didn’t exist). I would like to report this as fraud, as NetGear is selling products that will not work unless you pay a monthly fee that is not necessary for this type of equipment to work.
And a customer service support team that demands more money or hangs up on you is a lawsuit waiting to happen. These crooks need to be put out of business.
The router did not come witht instructions to install, but instead instructed me to a cellphone app which immediately connected me to a call center in India which led me on a goose chase resulting in forcing me to buy a "security" package I didn't want and didn't need. Frankly the whole thing appeared to be a scam. It was a nightmare.
I contacted a friend who leads a software section of a major company who informed me I had probably been scammed. He helped me clean up the mess and get rid of unnecessary added software. Fortunately i was able to find the "real" instructions to installing the router on line, witch is disturbing in and of itself.
Three sheets of paper vs several hours on the phone
Repeater, N2700, would connect according to lights on device, yet not seen on network to Wi-Fi devices trying to attach. 38 minutes on a call with an 'advisor' very difficult to understand, form another first language background. Told after giving control of my PC (belongs to UK NHS as I am a paramedic) that there were many IP conflicts.
I am confident that before joining the NHS, 22 years in IT sales, this advisor and management team should be prosecuted for asking a $149 fee. Not even English currency equivalent. Believe me, it does not rest here.
I purchased An ORBI750 in December, 2022 with VIP premium support/warranty for 2yesrs. Within a week of installing it i started having issues and Orbi did fix the issue.
However, after 3 months when I accepted the firmware update, the original issue of the internet cutting in and out started occurring. When i called Orbi the rep stated that I no longer have tech support, the 2 year warranty was only for hardware.
They indicated that i had to pay $229 for the 2 year tech support chat, phone tech support. 5 hours-chat and phone disconnected multiple times to revert the firmware to a lower version and requested me to call back after 24 hrs if I still had an issue ) where the firmware update seems to have caused the issue.
It is frustrating to see that a high rated company like Net gear…
I cannot renew my subscriptions to Bitdefender or Armor, because neither the Orbi app nor the Netgear website will allow me to update my credit card to an unexpired card. I have made numerous attempts with tech support and emails to customer service and no one has done anything to solve the problem.
My next step is to take my Netgear equipment to the trash can and buy from a company that may be competent at running their own website.
Netgear Complaint - Current open support case # 46928193
Status as of March 17, 2023 Have not heard from Netgear since my last call to support on 03/04/2023. No emaill, Netgeat has not closed the case above on the support site. Totally ignore the issue.
History of issue Have Netgear Orbi 50's, upgraded to Orbi 962 for WiFi 6E & dedicated IoT network.
Purchased 11/6/2022 directly from Netgear.
Order # 0351467 for $ 1,483.99
Received 11/11/2022. Attempted to install 11/12 & 11/13. Researched issues on Netgear Community. It took over a week to install them due to multiple issues: > Satellites would not connect to the router > Router would not connect to the Internet > After about 10 attempts, 15+ hours and a week to install them I called Netgear support 11/20/2022 and opened case…
Netgear Complaint 03/04/2023 CASE
Current open support case # 46928193
Have Netgear Orbi 50's, upgraded to Orbi 962 for WiFi 6E & dedicated IoT network. Purchased 11/6/2022 directly from Netgear. Received 11/11/2022. Attempted to install 11/12 & 11/13. Researched issues on Netgear Community. It took over a week to install them due to multiple issues: > Satellites would not connect to the router > Router would not connect to the Internet > After about 10 attempts, 15+ hours and a week to install them I called Netgear support 11/20/2022 and opened case 46703857 - > Multiple support calls on 11/20 and approximately 3+ hours on the phone. attempts with support people included: - Reset the router and satellites 3 or 4 times each. - Hard reset each - Was able to get the Router up with no…
Current open support case # 46928193
Have Netgear Orbi 50's, upgraded to Orbi 962 for WiFi 6E & dedicated IoT network. Purchased 11/6/2022 directly from Netgear. Received 11/11/2022. Attempted to install 11/12 & 11/13. Researched issues on Netgear Community. It took over a week to install them due to multiple issues: > Satellites would not connect to the router > Router would not connect to the Internet > After about 10 attempts, 15+ hours and a week to install them I called Netgear support 11/20/2022 and opened case 46703857 - > Multiple support calls on 11/20 and approximately 3+ hours on the phone. attempts with support people included: - Reset the router and satellites 3 or 4 times each. - Hard reset each - Was able to get the Router up with no satellites - Then with 1 satellite…
Purchase a new router and when I called technical service to help hook up they wanted me to purchase a plan for 180.00 because they said it was a high security unit. What a rip off
I ordered a Wi-Fi system December 5. It was returned by FedEx early and ever since December 16 I’ve been unable to get it re-shipped or a refund given. I’ve spent at least a dozen hours over many calls and am still unable resolve the issue.
I just renewed my Netgear contract for two years. When I renewed it, your representative told me the expiration date would be at the end of the full. The old contract expired on 2/11/23. When I got the mailed copy of the invoice it said my new contract expired on January 28, 2025.
I told him that the contract should expire on February 11, 2025. He told me that if I went to my Netgear. It would have the correct dates, it does not. I tried repeatedly to get help and got none.
On two occasions I I was told someone would call me back, the first time days went by and no one called me back, the second time I was told it would be 10 minutes that was hours ago. I tried to find a customer service number for help with billing but all I find is technical support and they tell me they can do nothing.…
Do not ever purchased a service contract from Netgear. Nine hours of fooling around with these people and my Wi-Fi is more messed up than when I called. Do not give them your credit card number. They will be able to charge you even if they have not helped you, or made your problem worse than before you called.
Purchased a wifi extender and router I have not taken them out of the box yet. They went on sale $165 cheaper 35days after I received them. Could not find return info on computer or packing slip so I called.
Ineligible for refund or return because over 30 days. Was told I should have read the fine print. Tried to contact someone at corporate office and could only get a computer. BUYER BEWARE, if you must purchase from Netgear do not buy from the company directly.
Purchase from a retail store like Target or Bestbuy where the returns and exchange are buyer friendly.
I have been trying to get technical support and still have not gotten any one to call me back. At this point I just want my money back
I’m hoping for a moment of you time to speak about an experience I had with a couple of your products as well as phone support with your support team, and how your company handled my extended warranty issues. I’m sure that none of you are privy to the many mundane lower level issues that occur day to day from normal operations.
These types of issues are handled by other team members and with this, I am sure that these type of issues are kept from upper management, and handled. This is why I’m writing this letter; in hopes to bring my issue to your attention.
I purchased a NETGEAR Mesh System a little over a year and a half ago, an ORBI RBR750, and it only lasted for 13, or 14 months, before it failed and kept dropping network connections. Since the warranty had just expired.
I didn’t…
In Round Rock, Texas our video and internet service was gone for over 23 hours. Although I nave an APC power backup it could not maintain power fpr 23 hours on the router. When video and internet came back; the 13 items attached to the iNetgear AX200 would not work. 17.
Then the problems began I was transferred to support and from the lady I got a comment we are very busy we will call you back in an hour. She never did! The next day I called technical support and they verified I had a 2 year service contract, but the male voice said I will call you back in one hour, and he Never did.
17 for a two year support on my AX 200 router. I have never ever experienced such terrible support. As the senior management I want you to be aware of what your support staff in India are handing support. I…
Terrible customer service. Representative refused to transfer to any supervisor. Stated they do not have supervisors. Paid for expedited shipping which apparently means absolutely nothing.
Additionally the delivery dates on the website are highly inaccurate. Even thought the order has not shipped and not processed rep refused to cancel the order and refund me. Rep also refused to provide anything other than a first name in order to identify them
1) Called Sunday, 6/12 because I had no Wi-Fi service. Technician tested extensively and determined that the modem router was defective. Then told me I had 2 Netgear accounts, and the account specifying the defective router had an incorrect email address for me. Advised that the two accounts had to be merged before an RMA email could be sent. Advised me to wait 48 hours for the account merge to happen. This seemed to be a difficult solution to an easy problem, but I was assured this was the only way to correct my email address.
2) Called Tuesday, 6/14. Technician had NO NOTES in the case record indicating that the accounts had to be merged, and confirmed that they had NOT been merged. The first technician should be fired. Repeated the same information about the RMA email. Said she'd call…
This is the second netgear wifi extender that I owned and to be blunt, your customer support and your products SUCK, and I will NEVER purchase a netgear prodcut again. With the first extender, I changed my provider from Comcast to Verizon.
After failing to connect the extender to the Verizon router, I called your customer service for help. Since my extender was out of warranty, your representative told me if I pay an amount that actually exceeded a new router, they could connect me. ARE YOU SERIOUS??!!!
I went to Best Buy abnd was prepared to purchase anything but negear,ut the salesman told me that the Netgear AC1200 was the best to purchase. Against my better judgement I did buy it. It was relatively simple to connect and at that time I was happy.
I probably own the extender for over…
Worse support agent I’ve ever spoke with , I tried to be Polite but this gentleman was downright rude person to me like I’m some kind of kid that’s not support to me it’s just be littling somebody , just plum out rude ! Vey unexpectable , when I barely here him and understand what he say , I’ve never experienced such rudness for an support help , I want be calling back ,
I purchased a cax80. Does not connect. Called tech support. Worst customer experience ever!!! Hung up on and had to call back and start over 4 times. 4th time asked to speak to supervisor got an argument about being transferred.
Stayed on hold for 20 minutes waiting. Long story short, I purchased 2 defective router modems. I never in my life purchased 2 defective products of the same nor have I experienced such poor customer service
I will first post my initial and follow up emails to Patrick Lo, Bryan Murray, Mark Merrill, Michael Falcon, Martin Westhead, Andrew Kim, Tamesa Rogers, David Henry, Vikram Mehta, Michael Werdann, Heidi Cormack, Steve Gielty, and Phillip Pyo. Note: I could not locate their email addresses, but I found another email with the format first name.last nam@netgear.com. That is the format I used to send the emails.
Email #1: Sent the night of August 9, 2021
"Hello,
I’m sharing one of the worst customer service experiences I have had. I invested more energy, patience, and time than should have been necessary in an attempt to exchange a defective wifi satellite for one that functions. The unit is still under warranty. Instead of receiving assistance, I was treated rudely, I was lied to, and…
Their support is predatory in that they are trying to get you to pay for their support contract. The L1 support that I talked to did not have a solid understanding of the product and how it worked. It felt they looked for the first thing to blame and wouldn't give up on that, even if it was easily proven wrong.
I have contacted support now four times in one week to get help with my NETGEAR EX6400-100NAS WIFI extender and I keep getting someone from India and there is a lack of communication due to the language barrier. I would like someone from the USA to contact me so that I can better understand them and they can better understand my needs. I bought this extender last week to help with the signal in my home for my kids schooling and I can't even tell if the darn thing is working right as nobody has been able to properly communicate with me and the directions that came with the device are not very well written in layman's terms. Please have someone call me to help!
My phone number is 208-608-9724
I called in this morning on 8/30/2019 at 2:20AM Arizona/Mountain Standard Time to the technical support line regarding a cable modem that went bad on me within the first 90 days of purchase. The serial number of this cable modem 4L0588WE00D16.
The RMA # I have been given is RMA number: 3503444 Product: Ultra-High Speed Cable Modem(CM1000) Serial Number: 4L0588WE00D16 Name: Andy Tobias The trouble, disrespect, and severely disturbing way the technician dealt with this issue was astounding. It was unwarranted and uncalled for.
In the end, after I had been on hold for over 30 minutes waiting for a supervisor, he figured the best course of action would be to hang up on me. I sincerely hope that you are able to find the phone call given the information I have provided you.
If I could please…
I have a complaint ticket number 41555665 which I have tried to respond to but your "customer support website" is the most confusing and customer unfriendly site I have ever used. I have now returned my product to Amazon and will choose another equipment supplier. Suggest that you get a grip of your website and associated customer support.
C7100V, purchased as was advertised to be a COMCAST approved gateway for COMCAST customers, I purchased, $300, NetGear customer service could not get it to work, COMCAST could not get it to work, COMCAST finally said, that the gateway will not work with the AML signal we receive from COMCAST for ISP services. COMCAST said to return it, it was defective, called vendor where I purchased and since it was past 15 days, vendor was not refund, so contacted NetGear and their Manila call center is a joke, they said it needed to be a clone, per NetGear (first 90 day support) since it was a Gateway, no cloning necessary.
I said I wanted to return the unit, it will not work, COMCAST actually tried to get it to work for over two months and we never was able to get it to work, so COMCAST deemed it…
C7100V, purchased as was advertised to be a COMCAST approved gateway for COMCAST customers, I purchased, $300, NetGear customer service could not get it to work, COMCAST could not get it to work, COMCAST finally said, that the gateway will not work with the AML signal we receive from COMCAST for ISP services. COMCAST said to return it, it was defective, called vendor where I purchased and since it was past 15 days, vendor was not refund, so contacted NetGear and their Manila call center is a joke, they said it needed to be a clone, per NetGear (first 90 day support) since it was a Gateway, no cloning necessary.
I said I wanted to return the unit, it will not work, COMCAST actually tried to get it to work for over two months and we never was able to get it to work, so COMCAST deemed it…
Bought new WiFi extender from Amazon. It would not connect. Called tech he could not get it connected also. 5 hours still not working. Said would have to download some software to make it work and if it didn’t work I would not have to pay for it.
5 hours tech said he had to get off work and would call me the next day. Set appointment for 2 the next day. I called back and said just forget it I was just exhausted with the whole process.
Michael still called back the next day at 3 and I told him the same thing just forget it. 5 hours I turned off the live feed and canceled the download. At that point he threatened me and I don’t appreciate the fact that I bought a new product and it doesn’t work and then he is going to threaten me to pay for something I did not receive.
I hope this does…
I bought an outdoor security camera which is put out by Netgear. the name of the camera is arlo. I called had your technician from Netgear help me set it to my phone. Every thing was fine but then my phone stopped working like it should so I had to go and buy a new phone.
I called your tech support to help me set it up once again. I did exactly what they told me to. It still didn't work. I asked to have it replaced and they agreed to replace it. I have been waiting three months and nothing.
Your Tech support has been anything but truthful with me. He keeps telling me that he has written to the company to whom he works for which is Netgear but hasn't heard anything from you. I need to have it replaced or be reimburse for the camera.
Could you please get back with me on this matter. I'm…
Absolutely horrendous "tech" support from the Philippians. Bought a new AC1750 router to replace my older Netgear one. The box came with zero directions. Log on to their app (but with no wifi it was impossible)I called the " "support" cust svc.
Christine knew zero, just read from a script. After 1 hr and 7 mins I was done. Asked for manager- surprise- no manager available. Hung up on her and figured it out in 10 mins. Seriously Netgear get your act together.
Hire ppl who know what theyre doing. Heres an idea- put directions in the packaging. I will never buy from Netgear again. Its not hatd to connect a router, did my older one quickly. Boycott.
Router is garbage. Replacement Router is same garbage. 3 months of having this router AC-4000 and over 17 help tickets. Will not give a refund yet this product struggles to run two devices at the same time.
Had problems trying to get my newly purchased Orbi RBK50-100NAR on eBay to get into the automatic setup mode. I called tech support for assistance and spoke to Jas, level 1 support, Badge No 178542. He refused to provide any support stating that refurbished units must be bought through authorized resellers.
The warranty makes no mention of purchase of refurbish units through authorized resellers
I bought the Netgear product CM 500 High Speed Cable Modem about six months ago. It stopped working because it overheats, but still in the one year warranty period. I called the customer service department for three times, once each week for the past three weeks.
Each time, I was asked the same questions again and again (serial number, receipt etc). Each time, I repeated the serial number and emailed them the receipt. Each time, I was promised that I would receive a confirmation email within a few hours and I would need to call back to confirm and then they would ship a replacement to me.
But I never received any confirmation email and certainly not any replacement. The service is terrible. I will never buy a Netgear product again!
while trying to work through a issue with the Nighthawk R7000 router speed, I have had several calls to support. this last call 9-18-18 from 4pm. to 4:46 pm I was speaking to tech support agent and She kept putting me on hold until the last 15 min then the phone was hung up they never tried to call back as stated at the begining of the conversation.
This is the replacement router that was sent to me because they could not get my first router to produce the correct speeds out of the router hard wire or wireless. the new router is doing the same thing. this product I found has had this issue for sometime according to research online. This is unacceptable.
I called back and now no one will answer my call. This product will be sent back. This router was bought May 22 2018.
Bought an Arlo 3 camera system and every time it goes offline, I call tech support in INDIA and they end up just trying to up sale me on everything will work just fine for an extra $149. Are you kidding me?
I didn't pay $400 to be up sold by a foreigner in a foreign land for tech support that should fix the problem. They keep blaming it on the modem and the ISP but there is no problem from them.
Please pass this along and explain to your customers why it should cost an extra $149 to get this system working the way it should of in the first place!
I have bought an new router ac1750 I have questions on setting it up and have tried calling customer support several times it takes a long time to get in the que and I keep getting disconnected.
IT WORKED GREAT UP UNTIL A MONTH AGO AND I CALLED TEVH SUPPORTANF THEY TOLD ME THAT THEY WOULDN'T HELP ME UNLESS I PAID $60 for phone support!!! NOT!!! IWILL NEVER EVER PURVHSE ANYTHING NETGEAR AGAIN!!! AND I WILL TELL EVERYONE I KNOW NOT TO ALSO
Just bought extender waited for 3 hours and women hung up couldn’t hardly speak English. Didn’t even call back. I’m waiting anther 3 hrs and if I don’t get help tonight I’m returning product and never having anything to do with you.
This is my third router. I purchased many before, always buying the best router Netgear has. But now less than two years later it doesn't work and Netgear wants me to pay $130 to help fix it because it is not under warranty anymore.
I find it upsetting that a customer has to replace a router every two years. And what does product loyalty due for them? Nothing. In case this gets ignored, I plan on sharing my feedback on Facebook and Twitter under the NetGear company pages.
Paid $180 for router and it quit working just past one year. I feel that a company should refund or fix broken products. It is either a defective part or netgear has poor quality supplies. Either way I wanted to register my experience so others do not make the same mistake as me.
Does anyone have a good contact phone number for the billing department?
When to best buy to buy a wifi booster an ac 1200 we are not techie but we do know how to read and follow instruction after 2 hours my husband called Netgear for help on installing, You wanted 50.00 so we took it back. We now will look for NOT NETGEAR, something. This is the worst customer experience ever.
I Just signed up with a hotspot netgear device and before and after signing up I was constantly misinformed about the usage and the data and that I was suppose get credited to my account and told different things from customer service.
The order department Laresa between 8-2-15-8/6/15 promised that 192.00 for the device would be credited to my account and 36.00 activation fee as well and 24.24 tax and shipping fee credit to my bill and that I had 4gbs. Not 3gbs and that if I watched movies that it would not use up all my data that I would have enough to last to the end of the month and on the device it stated that I had 23days left and not be charged 51. And change if I go over by e-mail after the fact.
I need to return the device without paying a stocking fee and I was inconvenienced…
We have NetGear wifi connection at home and it is super fast. I personally use this for my mobile, laptop and ipad. I love the fact that it supports a lot of mobiles and speed doesnâ¬t decrease either. Can be used for gaming purpose, HD Media Streaming and many more.
I would definetly suggest anyone to go for NetGear at their home or office. Surf at super speeds with fast loading of embedded site videos and animations. Email attachments load up and down quickly too.