NuWave Oven

Your induction cook top is the best on the market and I have tried others. I still have the other brands, but I trashed 4 of the 5 NuWaves I owned because the key pads punch thru in less than a year and my last one punched thru in about 5 months.

I have been a customer for several years and I already own the oven and pic. My pic stopped working suddenly so I decided to order the pic platinum since I purchased over $800 worth of accessories. When I was placing the order, a coupon offer for $15 off came up so I took advantage of it and just completed the order, assuming is was for the pic.

Well today I opened my package and pull out the nuwave oven. I was a little surprised since I wanted the pic with the second one for shipping. I called customer service to request an even exchange and much to my surprise, I was told no.

I was told that I was responsible to pay for return shipping, plus pay the original shipping fee of $60. They finally agreed to pay for the return shipping and I spoke to A supervisor who was rude. and she says we…