OneAmerica

First of all, I have had a good experience with Janice Faris, my representative. Janice was very pleasant with great follow through. The problem I have is that I decided to convert my whole life insurance policy to a paid up policy because of a change in my finances. My policy number is 0720061350.

August 10, 2023, I submitted paperwork to a non-forfeiture option to a reduced paid up policy. I have not yet received any paperwork to confirm that I now have any paperwork to confirm that I have have an insurance policy. Ms. Faris expressed surprise when I contacted her to question why I have not received anything. She assured me that she took necessary steps.

Would you please respond to my complaint with receipt of the paid up life insurance policy.

Since my employment separation July 14, 2022 I’ve been in constant struggles with Oneamerica to receive distribution of my retirement funds. Oneamerica retirement division says I am still actively employed as they don’t have a date of separation from my ex-employer; my ex-employer insists they have submitted the separation date in July, and received confirmation of receipt from Oneamerica.

Weekly for the past 6 weeks now, I’ve contacted Oneamerica & my ex-employer and repeatedly told the same thing. Oneamerica will not let me speak to their manager for my account but continually state “she’s working on it right now”.

To date the Social Security administration has already approved my SSA retirement benefits, thus confirming my non-employment but Oneamerica keeps giving me the run-around…