OnStar

This will require more than 100 words.. I am requesting someone from your office who holds a manager or executive title to contact me as soon as possible. I cam be reached at (480) 354-9963. I look forward to speaking with you soon.

Can’t believe the service I got today I am very disappointed with this service. The way y’all handle business is very poorly and I would never recommend y’all to anyone . I didn’t approve for y’all to take payment out and was done and my credit card is overdrawn now thanks a lot

called onstar at 6pm to get towed. didn’t get a tow until 2am

Tuesday, August 13, 2018 my husband called because he had a flat tire when he got off of work at 2:15. The representatives got his phone number wrong TWICE and he is still at his job waiting for a tow.

He has been waiting all night for someone to come get him. They redispacted it and will take another 90 mins is what he was told. It is 4:56 AM. Ridiculous service.

I have had Onstar for 12 years, and very rarely used it, until now. I called to have my car towed to the dealership. They text me with a time,and I assumed if anything had changed, I would be contacted.

Well the tow company called me 3 hours later and asked me if I had a spare key, because the location was closed. I called Onstar, they said I would be towed first the next morning. I called Onstar that morning to verify my car would be towed.

At that time we went over all of the information,again. So next thing I know, a different dealership calls me asking what is wrong with my car. OnStar had my car towed to the wrong dealership! So I called Onstar, again, and requested that my car be towed to the correct dealership.

I was then told they had to review my case, and it could take up to…

I would like reimbursement for being left on the side of the road after I was told by Onstar they were sending help for a blowout. An hour later I called Onstar back only to be told my call got dropped in the q and no one was coming.

I googled repair service near me and had someone their within 15 min. To fix my tire. I pay for the service monthly safety and security package? I would like my money back for the cost of repairs.

I Won a judgment since ONSTAR failed and caused my car to be totaled. I need my reward to buy a new one. I should not have to hire an attorney for a measly 10K $. Ridiculous and uses up the reimbursement who’s is too low anyway.

Keep your promises or pay for failures without court.

Why do they lie to you, they tell you one price and then when you sign up WOO it higher then what they say!

I have had on star for 7 years , bought a new car and they raised it from $ 104 97 every six months to $ 249.90, Then the people on the phone you can't even understand, where is the American English People! I am going to call the better business bureau as I feel people are being lied to!! I love On Star don't get me wrong: But the Service People are bad!

On 5-31 I called for road service and after waiting over three hours the service was not received. I was advised I would be contacted by the complaint department and I have not been contacted. Communitions were VERY POOR from the agents .

This may help your company in future business transactions. If you send people an email offering FREE services for 3 months then you will get better results if it's not a forced renewal. People know you are hoping they will forget.

Also, if it's free, do not send them an email a couple of days later that states: "The new payment method ending in XXXX has been saved to your account. " I called and canceled immediately upon receiving this email.

I had told the lady when I requested the free service I would probably renew a portion of the services at the end of the free trial. After realizing the way you do business I decided to remain serviceless. I need no reply.

I truly hope this helps your business in some way. Have a great day.

Yes, I tried to cancel ONSTAR and the sales lady offered me another free trial but said I needed to cancel before April 19. Today i tried to cancel and was told i was being charged for that month. That employee was a woman and should be terminated! Extremely Angry, Rilla Showles

Today on 3/28/19 I used Onstar's roadside assistance program for the second time this week for towing. I called ten GM dealerships and the only one willing to see my vehicle had one appointment for 2 PM. I called to have my vehicle towed at 11:30 and it has been over an hour after scheduled arrival time and I am still being told it will be another 20 minutes before I will be towed.

After reviewing the company they chose for my vehicle there are numerous reviews stating that they are unsafe, tardy or do not come at all. As a paying customer not a standard I expect. If my vehicle is damaged by this company I will hold all involved parties liable.

You need to remove unsafe businesses from your list of towing companies before disaster happens.

I can understand how onstar can be very helpful Incase you break down or your vehicle is stolen but the remote access should be included in the free basic plan......I’m on my 3rd silverado and to have to pay 14.99 a month to use the remote services is rediculous......Sometimes if my vehicle is parked out of range for the key fob the remote access was handy......

Again, Onstar reps refused to give me driving directions....

My sister was locked out of my vehicle yesterday at the airport and notified Onstar to get it unlocked. I was on an incoming plane not able to contact using my cell phone. They refused to help her unlock the car even though she gave them my cell number and explained why I could not make the call.

No one told me the service was tied to my cell number. She had to call AAA to get the vehicle unlocked.

I was lost last night looking for an appointment and not only did On Star not help, but the hung up on me leaving me deserted.

I called back and the person help me find the locaton.

I have been a customer for many years. My vehicle was stuck in ice and mud and I couldn't move it. I called for road side assistance. They said they would be there in 45 minutes, after 3 hours they never showed.

I had to call towing on my own and pay 100 dollars. I pay onstar every month for the service. I want a refund.

I am the original owner of a well maintained 2011 Chevrolet Equinox with mileage of 37,500 . I have subscribed to OnStar since I purchased the vehicle and have never received an alert of any mechanical problem on the monthly diagnostic reports.

On September 28, 2018 my vehicle became disabled requiring a tow to my local mechanic whose subsequent diagnosis concluded my transmission had to be replaced. I called GM Customer service to inquiry, although I was aware my warranty had expired, if due to the low mileage, they would provide any assistance with the repairs.

They agreed to open a complaint suggesting they would be in a better position to help if I allowed them to tow my vehicle to a GM Dealership for another diagnosis. I agreed. After the vehicle arrived I was told I was responsible…

My service was cancelled due to a "technical error". I called to correct this a nd re-activate service. I spoke with no less than 3 advisors trying to understand what they were saying. Because of your errori was on the blue button 20 minutes or more.

If I understand correctly, I essentially started a " new" account. I have had On star for a out 15 years. My complaint and question is - why can't you employ English speaking representi?

One of the worst most incompetent companies I have ever dealt with in my life.

I bought my new truck 7 weeks ago and OnStar has never worked. I have called and talked to representatives and asked to talk to supervisors and have been told that there is no one available and that someone will contact me. That has never happened. When I complain about how bad the service is the response is to offer you free months of serve. I am now up to 6 months free and a year of service at a discounted rate. OnStar could give me a lifetime free and it wont make any difference because they cant get it to work. t=THSI COMPANY IS A JOKE!!!!

Had to call 4 times. The 3rd time the person was extremely rude and disrespectful. Had to hang up and call back to get help. She actually refused to give us information. Would like to speak with someone about this issue.

I am a GMFamilyFirst lessee. I leased a new 2018 GMC Sierra on 10/20/2018. I am still in my 30 day trial (which I was told at time of leasing it was a 90 day trial) I called OnStar this evening and spoke with 2 differant people.

Each person gave me a differant price on the services zi was asking about. 99 a month.. 99 for connectivity.. One of the people told me "NO, THATS THE FIRST RESPONDER PRICING"! So WHICH price is it?? Why are the OnStar customer service people giving differant prices and saying Gmfamilyfirst people dont get the discount that First Rsponders get???

Why Do they want to argue?? The pricing is clearly listed on the GMFAMILYFIRST web site!! OnStar customer service SUCKS!!! And they LIE!!!

James with onstar wouldn't locate Suburban vin 1GNSKHKCXKR113341 owned by Carco Carriage for the VanBuren Police Dept. He wouldn't help me, even though, I've worked with ONSTAR many times unlocking cars and locating cars. I've worked for this company for 18 years and have always been treated fairly.

I appreciate all the other reps I've dealt with in past. James said he was about to leave.

Realized 36 + dollars charged to my credit card.unauthoorized. your customer service dept could not supply a address to file formal complaint.has been going on for 4 months. Scam.

For at least the last six months I have made MANY complaints to OnStar operators and supervisors via my car OnStar. I really like it for 2 1/2 yrs and encouraged members of my family and others to subscribe. But the service I gave been getting lately has been more of a hindrance than help. etc.

If I try to call a number not in my stored list, I can't even finish giving the number before it will tell me that isn't a working number. So, one of your representatives will told me to use "digit dialing", which I did try, but that never works right either.

That is a long process when you are driving alone at night. Especially to have it not work. I should add that I am a 76 year old woman who still drives 100+ miles to my doctor. I still love to drive and am still am good at it.

However, I do…

I had just purchased a 2017 Buick Envision last Tuesday, April 16. I was driving home from a friend's house this evening, Friday April 20, and noticed the glow of an orange light on the steering wheel and felt the wheel being heated. I did not know how that got turned on, and was concerned that something was wrong. I had not had a chance to read through the owners manual nor recall being shown the heated steering wheel control when I bought the vehicle. I called OnStar and the call was answered by someone who's English was so poor I could hardly understand him. He said Onstar couldn't help with that and that, and I asked if there were a GM technician who could help me. He put me on hold for a while and then the call ended.

I then called back again and explained to another OnStar rep about…

I purchased a 2018 equinox on 4-1-18, as of today 4-20-18 this vehicle has not been connected to Onstar. I’ve called at least 7 times about this, and always get the same answer. There’s an error trying to connect, advisor transferred me to tech support many times and still not connected. Case has been escalated. Still no connection.

But my 4G LTE wifi works, which needs to go through onstar. Please explain that to me

My on star always works great. I travel to Decorah Iowa two to three times a year. In February 2018 my on star would not wok near Decorah Iowa. I called the techs and they tried to fix. It has always worked in this area.

The next morning I called my dealership to see if something might be wrong because I have a new 2017 suburban with 3500 miles at that time. I was 25 miles away from the chevrolet dealership and my dealer made arrangement for me to take my auto there to have it checked.

When I arrived I explained I had never had any problem and they explained that 5 months before Verizon sold out to AT&T and they have NO on star service for a 40 mile radius because of no towers. When the dealership in Decorah Iowa sells an auto they aren't able to sell on star because it will not work and…

main complaint is changing price. we were told we had a price of $17 a month. not so the doubled the price Direction aRE NOT ALWAYS GOOD. WE WERE IN KY AND ASKED FOR DIRECTION TO Certain address. turned out we were not even in the right area.

some operators are hard to understand. If the subjectcomes up I will tell people how poor sdervive is . Very poor customerservice......

Holy Cow! I have never been so frustrated with an issue in my life. My wife has an on star account on a personal vehicle we have. I just purchased a new buick through my business. For some reason that I fail to understand, on star now will not let me set up an account for this new buick.

In addition, it somehow cancelled the account for my wife and our personal vehicle. I just spent over an hour on the phone with an advisor to no avail. Apparently, my problem is being "escalated" and it will take 5 days for this "escalated" problem to be resolved.

In addition, my wife has been on the phone for about 30 minutes trying to get her account reinstated. This is obviously incredibly frustrating and makes me wonder whether I should continue your service. I would really like some explanation.

When I called on 10/27/17 to purchase your unlimited data plan w/90 days of free Pandora, I asked if I would be charged, if there was anything hidden or if the Pandora would simply expire at the end of the 90 days. I was told there was nothing hidden and the Pandora would expire at the end of 90 days.

When I went to activate it today, it wants my credit card info so when I don't cancel at the end of 90 days, it can charge me, but I can cancel at anytime. This isn't what I was told.

I called OnStar today and spoke to someone who after being on hold for 20 minutes transferred me to Pandora customer service voicemail. I called OnStar back and got transferred to set up Wifi who obviously couldn't help me. Needless to say, I am not happy that I was misinformed on 10/27, that I was transferred…

OnStar, more like OnShit.... This company wants nothing but to steal your money. I called Onstar in my car that my Dad signed on the lease with me a few years ago. I gave them the account number and the pin.

I wanted WiFi for a road trip so I could use the GPS on my phone at all times. They let me purchase a wifi plan and an emergency Onstar plan. I used my debit card and gave them all of my information.

A few months later, I wanted to cancel it (I only needed it for the road trip). I called gave them the pin number that I had created and gave them all of the information. I told them that I wanted to cancel the WiFi and they said that I couldn't cancel it because the account was not under my name.

I go on to tell them that the money is being taken from my debit card, I was the one that…

I purchased a 2017 Buick Enclave about 6 months ago and when I purchased the vehicle, I was informed about the "my Buick" app and the benefits that came with it. While at the dealership, the app didn't work. The sales person stated that it might take some time; he said drive it home and once you get home, push the blue button and OnStar can assist you with the issue.

Well I contacted them back then and they said they will call me within 5 days to resolve the issue. It has been six months and the issue is still NOT resolved. Every time I call OnStar, I am told the same thing; "they have to escalate the issue and their IT department will contact me with in 24 hours" and I NEVER hear back from ANYONE.

I don't know what else to do!

After purchasing a new GMC, I contacted OnStar regarding the key fob app and was led to believe that I would only have access to this feature if I purchased an OnStar service. The customer service rep proceeded to direct me to "the minimum package to include that feature" at 19.99/month. Several months later, my husband purchased a GMC vehicle and realized that in fact OnStar's Basic package is standard on all vehicles for 5 years and this includes the Key Fob feature I desired.

I contacted OnStar to cancel my paid membership. I was then offered a discounted monthly price of 14.99. So not only was I paying for a free service but I was over paying? I then went on OnStar to research the possibility of a refund where I read that cancellations should come with refund of any charges accrued in…

Called to get doors unlocked. Talked to at least 4 people at OnStar support and put on hold a number of times and none could get it opened.

Also could not get a document to download on my phone. And no one could help with that either. Would not recommend this...

I have the family link package. I have received text messages up until a week ago telling me where my vehicle was located at different times of the day. All of a sudden I stopped receiving the text messages. After 3 days of talking to several people at Onstar family link, they cannot resolve my problem.

I have never in my 40 years of working with companies found this much incompetence. They apparently do not know how to fix my problem. And to think this is a GM offered product.

Using onstar for navigation from California to Utah, asked for gas stations on route, took us off the I15 to the I215 which was out of the way. And then we had to call back for further directions. It is on a trial period as the truck is new 2016 Chevy Colorado.

Is there any way to put a Garmin as we used the Garmin 2699 and it gave better directions as well as gas station on I15.

Why does OnStar have no record of my new 2016 Chevy Silverado when the Chevy Dealer and I transfer the account from my 2011 Chevy Silverado? I attempted to make an urgent cal to OnStar customer support from my truck this morning and was denied service.

Why is the management at corporate headquarters charging my credit card and not providing the service? What happen with the free OnStar service when you purchase a new General Motors product? This appears to be a scam. Former vehicle: 2011 Chevrolet Silverado Extended Cab.

The is VIN number is 1GCRKSE39BZ399635. I am also forwarding this complaint to the BBB and the State of Michigan Consumers Affairs. I want to cancel the service and obtain a refund for the year. No service no pay.

I had a tire blow out on 94 east, I called onstar informed the agent the nature of my emergency, When asked how many was in the suburban I told her six, but when the tow truck arrived the driver informed me that he could only let one person ride in the tow truck, the truck he had was only equipped for one passenger and the onstar operator who contacted them told his boss that it was one person in the vehicle. He then called his boss and informed of the situation, and then he said that his boss called onstar out and onstar had them to send another truck out. After onstar had given the second driver the wrong location the second driver finally made it to where we were after the driver's dispatcher called and got the correct location of where we were.

Now we were all under the impression…

00 per month to over $50 and now over $70. I called onstar and wanted to know what the problem was, she said I signed up for 700 phone minutes, which I never knew. I always buy additional minutes, but not to raise it to so many a month.

The customer service agent said she could not tell how it happened. The current $70 bill is pending and she should have stopped it right away instead she is doing it for June, no offer to me for a refund.

I am a retiree on a very fixed income and this is crazy. No customer service whatsoever.

I have a 2015 chevy sonic and renewed my onstar, the problem is the car don't stay connected and always has to be reset. I have called several times and all ways told they will get back to me after I talk with several other people.

They never offer to make good on the time it don't work and I believe they steal money and don't provide a service. This service is for safety and you can't use it?

Repeated messages to OnStar have not been responded to. An E-mail notice from OnStar stated that my service plan on my 2016 Chevrolet Equinox expires 5/9/16 and that I enrolled in OnStar Continuous Coverage Program. I did not enroll in this program.

I requested that my OnStar trial offer be cancelled effective 5/9/16. I have an active OnStar service for my 2013 Chevrolet Silverado crew cab diesel, account # 140163730. I am considering cancelling this Service if I don't hear from OnStar regarding my request to cancel this Service Plan on the 2016 Chevrolet Equinox effective 5/9/16 and then file a complaint against OnStar for this terrible experience.

Well, On-Star did it again. Twice in the past, On-Star gave me erroneous directions even though I had checked with their advisers along the way. Returning from Florida to Wisconsin a few years ago I received incorrect directions which resulted in 3 extra hours of driving and reaching my next way point well into the night. I wrote a nasty letter after that experience and did not renew my membership. Now, because I am going to Arizona for a new place of residence I decided to try On-Star once again. Thank God I signed up for the free 3 month trial period because I will certainly dump it after that. At times the service can be very good and at other times it can be just plain rotten.

Last Tuesday, I was traveling south of Albuquerque on I-25 and decided to spend the night in Las Cruces and…

We were leaving the resort in Orlando heading to the airport to fly home to Halifax, N.S. I was driving a rented Cadillac from Alamo that I had paid extra to upgraded just to get your service for directions. On Dec.29 2015 around 3:00am I called for directions to the Orlando airport from Tuscana Resorts. I was given directions. I even called back seconds later just to be sure. I even gave them the airport code.

Onstar customer services sent us to the wrong airport. We found out it was the wrong airport after taking the rental back. It cost me $100 for a cab to rush us to the correct airport. We still missed our flight and were stranded in Philadelphia for 2 days. Great end to a family vacation. I am very upset about this and feel and feel we should be compensated in some way.

I was billed dec 3rd for 3gb because I upgraded my service. As soon as I upgraded OnStar turned around and charged me 15.40 for 1gb service. I then on Dec 3rd cancelled my service and was told that I would receive a refund. I call back on the 15th since I had not received my refund. Come to find out it was not processed. Desiree researched it and had to verify that I had not used any of the data in order to forward my refund request up. It was verified and I was given a confirmation number and was told someone would contact me.

I then called OnStar customer service today 12/23/15 since I still have as yet to receive my refund. Kim tells me that I used 617 of data. How can I use a service that was cancelled the same day it was ordered and I disabled my wifi so that my phone does not…

I cancelled my service over a year ago, and On-star charged my Credit Card which was cancelled as well and expired and I was told that I had to pay. I received no service from On-star and they still took money on an expired credit card. This is fraud.

You call them and they give you the run around and state you have to call your credit card and yes the credit card should have never paid the charges but they did and ON-start should have never charged for a service I cancelled!

I tried to use Onstar twice in the last 3 years I have owned my car for directions-both times Onstar was no help at all. I cancelled my coverage (I thought) and have continued to be billed for services that are not helpful and not wanted.

I will be seeking reimbursement for the money that has been stolen from me as far as I'm concerned. No more complaints to Onstar, I am just done. What a crappy service and a waste of money!

I am deaf, and have been trying, through emails, to get assistance for setting up account. Emails get automated response that says we (on star) will get back to you shortly. Four months and I am still waiting for contact.

May report mentioned a problem with my active account. Could not access account on line or by phoning customer service. Customer service only created more problems. OnStar does not have a complaint line and this is very frustrating for customers.

How can I contact the company with my legitimate complaints?

Horrible customer service. False advertising on radio. Remote start on my vehicle did not work many times. One of the guys made up baloney on the radio ad, it certainly doesn't work like that. Manager said i was basically lying when I asked for a promotion i heard the day before nhis name is MIKE.

Wow OnStar thanks for nothing!