Orkin

We made an appointment for 5-28-19 from 2 to 4, Robert Osborn never showed. When I made the appointment, I was asked if I wanted it 5-24-18. I told the person on the phone that that date was impossible, so we settle on 5-28.

Robert Osborn called afterward anyway, to ask if he could come 5-24. We said NO. So 5-28 we waited and waited, no one came. When I called the office to inform them of the mishap, they didn't care. We called Orkin because it is a name we know.

Now we know it is a name never to call again. And we will share this experience. Shame on you!!!!! Chesapeake Beach, MD

the worst service I ever had. I ordered service on Wednesday to remove wasps nest. guy show up without latter didnt check the attic. He told me he will be back on friday, didnt show up. They came on Monday they just remove nest didn't spray, they told me they will come back on Tuesday, they didn't.

called the office on Thursday they never call me back. they took money but didnt finish the service. I will call Better Business Bureau about this situation. You can not treat clients like that.

We have been ORKIN customers since 2002, and have had service to our home, (which was a new build), every 3 months since then. We are planning to sell our home in the near future and build a smaller home.

I called our local ORKIN service number in Amherst, NY (716-626-2490), and requested a short note from your company stating that, up to this point, our home has had no signs of insect or rodent activity. I just wanted a simple verification to show any prospective buyers.

We just had our 3 month inspection last week. I was told that it is not the company policy to write such a note. My husband and I are mystified by this! The manager wanted to send out an inspector to check our home, which had just been inspected by our service representative!

After being good customers for almost 18…

Dear Sir, i have been a customer since Dec 2017. the service has been good. the price for service is high, though. i was told if that if we needed a call for someone to come out get rid of a dead rodent, there would be no charge.

this was supposed to be good for any time. we had a technician come out on Feb 26, 2019 to get rid of a dead rodent and we got charged 90 Dollers!! there was not supposed to be a charge.

i called the office to complain and i was told that was my regular visit. this was not true. i would like a check sent to me refunding my money for this occasion. thank you for your time. Richard Weinstein 1525 b Gregg St Philadelphia Pa. 19115 (215-464-5785)

No response from the sales rep(Patrick Gleason) despite numerous e-mails. He also did not provide promised encasements for all our beds despite charging our credit card(which we can still dispute)for bedbug treatment. If I could do less than one star I would. After all these problems, the technicians did not show for our last scheduled appt, but denied we had that scheduled appt.. The next complaint will be sent to the BBB.

Elizabeth Pitzer

I was told by your rep Rick (815-278-7126) that the cost to exterminate my apartment would be $1,400 and Orkin would come back in two weeks to access the apartment. 00. 18. My sister (Ann) signed the contract with the understanding of the terms Rick explained to Ann.

The correct action taken by Orkin is to have Ann read the contract prior to signing the contract. Since Orkin did not allow Ann to read the contract it is Ann's word against Rick. Ann spoke to the branch manager who of course took Rick's side.

There is no way this kind of action so have been taken on the part of Orkin. The terms of…

Recently, I had an annual inspection on my home and was advised that I needed new vents and a new Crawl Space Door due to mice in my crawl space. I signed a contract and the vents were installed on Monday, August 27.

I noticed after the technician left that he missed 1 of the vents so I contacted the salesperson, Michael Markham to advise. The following day, a service person came to install the door and replace the vent. After he installed the door I noticed that the door was warped and there was a gap at the top that was big enough for a mouse to enter.

I also complained about the quality of the plywood that was used and that there was only 1 latch when there was 2 on the picture the sales person showed me. At first he explained that the gap was not that big of a deal, but after I…

September 5, 2018

I called the North Olmsted, Ohio Orkin branch due to cluster flies in our home, which were basically contained to one room. I had an immediate response from Orkin and an inspector came to our home the next day on August 14, followed by a technician coming the following day. The technician sprayed on the side of the house that the cluster flies were mainly at. He stated that it would not immediately get rid of the flies but that within a couple of days they should be gone. Needless to say they did not go away. At that point I called Orkin again. The same technician cam to our house on August 22. The technician had no idea what was causing the infestation of cluster flies. Again he sprayed outside the window of where the cluster flies were inside and put sticky pads to…

I called orkin- Pontiac ,illinois they came within 2 days. we had seen aunts last year on our enclosed porch & 1every now an then in house this year we've seen more so we called orkin ,when he came out he said we had yard ants then

he was more interested in selling us gutter covers so we decided to do what we did last year & buy aunt traps/bare & put out yard but we started seeing more ants so I called another pest control he came out & said we have carpenter ants ,checked trees and around yard etc with my husband with him .

Just thought I'd let you know that we are disappointed with orkin & we could have gotten these aunts sprayed sooner !

Didn’t meet time commitment for dispatch and couldn’t provide time. I rearranged my schedule and orkin changed time without letting me know. I had conflict with new time they couldn’t commit to

I called on june 30th at 7AM and was guaranteed a service dispatch between noon and 2PM. I accepted and at 2:30 no technician had arrived. I called back the branch office and they bridged a manger James on who was totally clueless.

nothing but silence from James. seems like Orkin has a hard time meeting commitments and I will never do business with them

I made an online request for a quote. When the lady called it was from an out of state number. I had no clue as to who I was talking to. She asked for me by name and I when I asked who she needed, the lady became very rude.

I ask if she could call back in the morning as I work night shift and I was sleeping, she replied with, Well, while you are sleeping we are working!?! Of course I became very upset and decided it would be best to hang up as she continued to ask me what my problem was.

She then called me back and asked if we were disconnected or did I hang up. I told her I hung up and she then tells me that I needed to probably find a new company. How would she answer the phone if I called her at 4 in the morning?

If this is your idea of customer service, I will gladly choose another…

My Orkin exterminator's name is OJ. 77 was drafted from my checking account for no services rendered at my home since 07-17. I had a draft taken out in September for the same amount. OJ said he had not been out at all on 12-01-17 and definitely had not come to my home so why the charge and draft from my account?

The agreement I have is I am to be called prior to any services and currently I have no need for any and have not needed any since the beginning of summer. OJ did come during the summer and spray for wasps outside my home once after the initial extermination inside and outside.

He has not called or come to my home since that time but I am being charged for something that has not been done. He said he would call his office to see why I am being charged and drafts are being taken…

Our restaurant was closed on every Monday.Orkin bill me for the service on 9/25/2017 which is Monday.I call the office about the bill they explain to me that they sprayed the outside .Which is a true lie ,no one is in the restaurant and no one sigh the paper.How can they bill me like that?

My husband and I had appointment for Thursday Sept 21, 2017. A Orkin worker was suppose to come out between 1-3. I stayed home and didn't receive a visit or a call. I contacted Russell Brooks, a Branch manager. Mr.

Brooks told me I shouldn't have to wait around, I should be given a certain time for my service. In the past we had a time after my husband got off work, so he could be here. Mr. Brooks had someone to come out Sep 22, 2017, which I was not informed anyone was coming.

When Brett left, it was worse than ever. We have had this done before in the past, and have never had this bad experience. My stove is covered with ants, and when I wiped them off, they just returned. I left several messages Monday, and Wednesday Sept 25, and Sept 27..

No body is returning my calls. Is this…

I am pretty frustrated. and I havent received service since the end of last year, 2016. 18. until my previous tech was transferred to a different route. I didnt know this, and was not being contacted to meet the tech to service our church.

This is in our agreement, since no one is at the church daily. The technician is to contact me to set a time and day each month to service the church. whenever the technician left that I…

Orkin took my money then refused to give me the service that I asked for. I would not recommend this company for pest control or anything else. They came out to my house and told me I had a terrible infestation and then billed me $3,200 for the services to fix it.

I wanted something less but they would not do it. What a ripoff.

I was not satisfied from day one and I allowed the manager to come back. I cancelled the next visits and didnt ask for a refund. Cut my loses at that time. On November 23rd Orkin said they came to my house. I wasnt home said they put product on the outside of the house. Which if they did they could of only did half the house because the house next store they could not of got in the yard. They charged my card I never signed for anything and the problem was inside not out side. After calling and requesting a refund the sececretary said she had to tell her manager on Monday. Wednesday came no response I called back demanding a refund. Nothing was in the computer.

The secratary asked if I wanted to speak secratary manager I said yes. I waited on the phone a good 8 minutes only to hear oh he…

I have been with Orkin for two years, 6 months ago a mice infestation was discovered in the washing machine. Orkin customer service agreed to cover the charges on fixing the washing machine and properly cover my house against mice (which should have been realized a long time ago if they were properly "monitoring" every two months).

I signed an agreement and every week they tell me "the check is in the mail". I have the form they had me sign in my email.

The representative that quoted me a rate lied to me to get my service. I was clear to her that I wanted quarterly treatment, but to my surprise, on the contract as I was reviewing it, it was for bimonthly. I was very clear to the representative that I wanted a treatment every 3 months and we went back and forth with this. She tried to force bimonthly down my throat. I told her I wanted quarterly. But she input what she wanted me to have into the system.

That is very poor customer service. You don't LIE to people to get their business.i don't know if the sales representatives work on commission or what, but what she did was unacceptable. She quoted me quarterly at $77. But when I called Orkin to inform report this, the rep stated that if I wanted quarterly service, it would be $104 a…

I'm extremely frustrated. My fiance and I just spent $4,000 dollars on Orkin. We planned on spending alot more as we just bought a house. My fiance just called me crying because of the way she was treated by the woman that is operating the Orkin customer service department.

Your employee made the comment that "that she thought she was done for the evening" she left my wife standing there and acted as if she was not interested in helping my finace. She was rude and acted extremely lazy. This is not ok.

if your employees dont like to do there job then tell them to find a job that requires them to do nothing. I expect to be treated with respect and helped with a smile as you advertise. If you ever expect to see me spending money or recommending someone to use your pest control.

I recommend…

We wanted to get the complete house treated for pests and termites. So we called up Orkin and fixed an appointment. The executive there spoke well and helped us with the complete process. They came and had a look at the house and then gave us complete instructions on how to go about it.

Orkin is known as one of the leading experts in pest control. The company is more than 113 years old. These guys are experts. Have done the house entirely in 2 days and now we are carefree. They also gave some valuable suggestions to keep the house free of all this.