Overstock.com

Hello , I've ordered and paid for a table, but I haven't received any updates. I've reached out to both Overstock and Bed Bath & Beyond multiple times, and I'm receiving conflicting information. This is very distressing because I have family in town to take care of me, and I'm about to undergo breast surgery on Friday.

We don't have a dining room table, and the situation is causing me a lot of stress. Based on this experience, I don't plan to make any future purchases from your company.

Received a patio furniture set that is a child size seating area. The product is horrible!

Made extra payments during a year, and you do not have any control over which promotional item you are making additional payments to when making a payment. All you can do it make a payment and in the "background" Overstock chooses how much money is applied to which promotional account.

I have had other credit cards with promotional items and you can ALWAY choose how much money you are paying to which promotional item so you are not left with a balance and back charged interest. I tried explaining it to a manager at Overstock and the lady said they did nothing wrong and could not take off the interest charges.

I have a legitimate complaint about when making payments and it should be my choice, not Overstock to apply payments. I am disappointed in Overstock and closed my account after 3…

April 2, 2023

Comenity Capital Bank P. O. Box 183003 Columbus, OH 43218-3003

Re: Acct. Ending In: 4846 Now Closed

I requested that my Overstock Account and Card be closed on 2/28/23.

I had done business with Overstock for a long time, with no payment issues whatsoever; however, back in November of last year, I received a notice that my account was pastdue for payment, which I thought to be odd, since I had paid the account to zero and asked for it to be closed.

Apparently, I was charged a membership fee that I was unaware of that continued to grow in fees. I disputed this matter and was advised that I would be receiving a letter of status on my dispute, which never happened, so after several phone calls with people who had no authority to do anything, I requested that my account once…

Ordered a blanket 3/8/23. It is now 3/222/23. No email that it was delayed (actually I was told it would never ship due to the incorrect label). Spoke to customer service 4 times. It was finally cancelled 48 hrs ago and a new order created.

I spelled out the address, City and zip FIVE TIMES after being told they couldn’t find the zip.

Finally she blamed the computer. Got notice today that it has shipped. But get this…address and city are both wrong. Then I was told to go to the UPS app and change/correct the address. Haha. Not only is that impossible but I AM supposed to correct YOUR error.

No offer of compensation or credit this time. So help me, I had better it be charged for this.

Unable to place an order over an entire day due to MOST DEFINITELY a computer glitch

Off shore representatives totally unable to rectify error.

Refused to connect me with a Supervisor in the USA.

Definitely a language barrier issue with comprehending my problem

973-239-0395

Overstock has wrongfully build me and after 6 months of fighting with customer service people that did not do what they said, they reported I was late 3 months after they had said they would handle it and it was their mistake! Now I can't get in touch with the right person to get them to remove it from my credit, even though they did credit the amount back to me!

They were also supposed to close the account and they didn't! It has lowered my credit by 30 points and they need to fix it, but I can't get to right person evidently!!

I have tried for over 6 months now through customer service agents that can not help me with a billing issue that Overstock billed me for a club membership that had been cancelled multiple time. On top of that they dinged my credit 30 points before finally canceling the membership and apologizing for the incorrect billing!

I told them to cancel the account and they didn't, they left it open only credited back the balance to me. Now I am trying to contact someone to get them to submit to the credit bureau to have the late payments removed from credit, and once again I get the same automated system or customer agents that make me verify my account information but

never get to the person I need to get them to remove the blemish from my credit. I guess my next step is the BBB, but I am sure…

the owner text me at 3:00am in the morning and cancel my bike. i call overstock they said they dont business like that. They contact the owner. and the owner text me and and apologize.. he was telling me i had to pay higher price.

i told him no that your service rept had email me a set price. he told me that they not supposed to do that. so he had me to email the screenhot of the email. as he went on talking me.

76 cent order#391506424 i told him I refuse to pay that price. 97 on oder# 391506424. I pray this corrected today 7 to 8 calls later case 24359173

I placed an order with them and realized it was without the coupon so I canceled it right away, and ordered again with the coupon. The next day August 4, I realized through PayPal it was going to the wrong address so I called and canceled again.

I noticed several days later my money had not been returned. So I called and was told they had canceled it and to contact my financial institution. So I did both PayPal and my bank, both told me it had not been canceled.

So I called back you then told they would send it on to the billing department and my money should be back soon. Then we get a call that 3 boxes arrived at someone else's house. So I drove almost 2 hours to get them.

The item they said was canceled was there except for one box. So I called again and them know and ask where the…

Purchased a double towel bar at Overstock through a market seller (Order 378267523) on May 5, 2022. The purchase was delayed for several weeks so receipt sometime the middle to end of June. When the towel bar was attempted to be installed, it was noted that it was defective in that it would fit flush against the wall.

Thus, the towel bar was returned to Overstock with the request for a credit to my credit card. 86. e. 86. The market seller after I contacted both it and Overstock replied that it opened a case, #22968721 for this order "Hello, We have refunded you to your original method of payment.

86 because Paypal Honey used a giftcard to get this price for my purchase, I was unaware getting a refund for returned defective merchandise could be such a problem - however, to date, I have…

I placed my order almost two months ago. I spent almost $2,000. I still have no received my items and trying to find out the status of what is going on has been horrendous. I have no idea where my items are or when they will be here.

I won’t use Overstock again because of this. At least let your customers know what is going on with the order

HORRIFIC customer service. I purchase an item through Overstock and the same item was placed on promo a few hours after I made the purchase. I called immediately but customer service was closed. I tried using their text platform but I got no reply until the next day.

I called customer service and explained the situation and they refused to provide a price match being that third party vendor was involved. I contacted the third party vendor, VECELO, and they replied more than 12 hours later stating that "All promotions are initiated by the Overstock platform, so we cannot give you a price match.

" Furthermore they stated that the item was shipped, so they cannot cancel the order.

However, the item was shipped after I had contacted them explaining the situation and requesting a price match…

Refuses to refund returned because they will not listen to how package was returned. Order placed in April. I am out $208 and no product. This company has lied over and over not solving the problem. Had to file complaint w attorney general. Terrible customer service!!!!

27. 99 charge for shipping was WAS NOT mentioned in the return process. 98 This was an absurd price gauge. I have worked to save to purchase these items. And when they were delivered they were simply ill fitting drill holes, and cracked panel pieces, less than inferior back panel for the bookcase using a slotted piece of flimsy cardboard.

And now this company is charging me an astronomical fee for a return. FTC will be notified in 24 hours of this unmarked price during the return process and this price gauge. Return order numbers: 372414769 for 2 bookcases

Overstock customer service refuses to reimburse me for the price and shipping on this 6 lb weighted adult vest it should be obvious by the picture I've attached it does not fit an adult I am an average size woman I just want my money back and the shipping I do not want to pay to ship this back because it is defective merchandise!

I purchased a bedframe and saw it way cheaper on Amazon. I tried cancelling it but it miraculously shipped overnight. I called and asked for a price match and the rep told me I'm only eligible if I purchase a membership. I said sure.

She then said unfortunately since you purchased this 9 days ago you are not eligible for a price match but I can still set you up with a membership. The whole reason for the membership was for the price match.

Its over 300$ cheaper on amazon. I told her she had audacity still trying to pawn that on me and now I have to return it and repurchase from amazon.

First it does show processing ,but later a week it was denied reason my bank account routing and check account do not match. I am 200% ，that I enter routing and checking account are correct. I called and spoke to supervisor at overstock CS about 20 minutes on early dec.

42,then balance to be $0

I have contact OS CS on numerous occasions for various diff things over the course of purchasing about $5k worth of stuff. I have done this via chat, phone calls and attempted emails. They are about as bad as Comcast.

During chats, you are sitting there typing "hello" "Anyone responding" and things of that nature. Generally nothing gets resolved, you re left to fend for yourself. I have been lied to, hung up on, left on chats for over 45 min while I can only assume they are bouncing between chats because I have been given bad info on product I was not even looking at.

I can not say enough bad things, Worst ever and a waste of time.

A 6x9 rug that I did not order was delivered to me on November 20. That rug is still here, 9 days later, even though I have called every day, except Thanksgiving. I was told each time UPS would come and get it, but they do not.

I have talked to 2 supervisors who talked to UPS. I am 84, living in a small apartment. I kept that rug inside from Sat the 20 until Friday the 26, at which time I had to find someone to put it outside.

I weight 93# and I have Parkinson’s and osteoarthritis. I was then told Saturday I could keep it. Why would I want a rug I didn’t order. Then I was told to donate it. No written authority from Overstock to do that.

Besides, it is not my responsibility to GET RID of it. I consulted with my attorney, since I was in danger of falling over it trying to protect it. He…

Due to an agent error incorrect merchandise was ordered on my credit card I caught the luckily mistake before the end of the phone call to avoid the wrong items being shipped. To make a long story short I’ve been trying to speak with the manager since Thursday I was told they would call me in 24 to 48 hours today is Monday I still have heard nothing back.

In the meantime I will not have the items I want anytime soon as I’m having to wait for somebody to call me. I don’t have a lot of faith that I’m going to hear from anybody. This is possibly the worst customer service I’ve ever dealt with.

ordred a watch for our sons degree of doctorate graduation. plannng a trip to bring the gift to Boston next week. Delivery date of the watch was tobe 5/25. It never arrived. spoke to 4 different agents at overstock and each promised something different.

never heard back from any of them . I spoke to the lastone this morning and was told the watch was out of stock. Terrible way to do business.

I placed an order for a fossil Watch order number 341866685. My order copy told me of a tracking #94001368955234950643511. after sever attempts to track the package the answer was that a shipping label was created 5/16 at monsey ny..

My order copy said the package would be delivered tuesday ma 25th. It never arrived. I have made 4 calls to customer service . yesterday the agent told me she would contact the company and have another sent out over night.

overstock would pay for the extra postage . I need this because we are leaving for Boston from fla. and the watch is a graduation gift for our son. Today I called again to check on the delivery. usps gave me the same answer about monsey ny.

and the agent named Hugo told me that the item is out of stock,. So I cancelled the order and will…

Item was purchased based on claim of 1 day delivery on website. When purchased shipping then switch to a week. I tried to cancel the item when I saw this was false advertising but they said they could not cancel.

This is false advertising and awful business. Because the delivery date was false I should be able to cancel the order and receive a refund immediately.

Prices varied from original amount. When items delivered, costs applied to my credit card were higher. Never shopping there again. Website unreadable. Nothing is straightforward.

Returned 2 chair covers in correct method as instructed by overstock. 14 to return this! 14. New bill arrived with no credit. Called back and was told that it's an instore credit. I stated I would never order from them again with high return fee.

I ordered a ring for my wedding on valentine’s day. When I ordered it, it was guaranteed to be delivered by valentine’s day. I ordered it on the 6th and it wasn’t shipped until the 11th. It was supposed to be delivered on the 14th by 8 pm and it never arrived.

I got married withii i it a ring. overstock gets zero stars in my book. Very phone service too. i sat on hold for an hour with no answer.

I do not think a leather shag rug should be falling apart. ?????

Had to shop at a certain Savannah under the impression that I could get what I wanted & my 20% off. Then there was something about loading photo, scanning and other things I never expected. It was not fun, exciting, It was way to much for me to understand.

I don’t think they really want you to get the 20% off. Items had to have certain marks on them so therefore you can’t really get what you wanted they wanted you to get what they wanted. I was a member a few years back and they gave you a discount but it was very simple.

There are hardly any items to choose from, lot’s of rugs & carpet. It clearly was not the idea to buy something small. Rita Steiner ARE YOU KIDDING? What do you mean add new file, upload, what the hell is this about thank goodness I didn’t have to pay to become a member…

I buy a ring. When I received the ring is too small. By that time I am a member of the infamous Club O. I call them and ask for the instructions for return the ring. The customer service representative I spoke with gave me the instructions.

I send the ring back with insurance and a Mra#. I sent the ring back and I was told to wait for three weeks for the refund to be reflected in my account. The item was sent by the USPS insured and I email them the tracking number.

I am still trying to have the refund posted in my account. The customer service is really bad and nobody gives you any reason for your refund. The last customer service representative told me that the item appears to be in transit.

I am paying my balance and never do businesses with this mickey mouse company.

1st order was somehow canceled. no email explaining it. Ordered again the next week. Was told 4 week delivery. when carrier got couch and chair,they called for delivery time. They said delivery would be an additional 1 and 1/2 weeks.

On delivery day, carrier showed up with chair only and said couch was lost. They would do a doc search to locate it. 1 week later, I called overstock to find out results. They said they needed another 72 hrs for another doc search.

1 week again, I called. No couch. Due to such poor service I said to issue me a full refund. They said I couldnt get a refund on chair because I had it. Does me no good without the couch.

After 2 more calls and 4 hrs later, I was finally issued a 1/2 refund on Visa, but had to wait until shipping carrier picked up chair for…

I bought a rug on 7/10/19 and completed the transaction. the next day they send something about it being out of stock and won't ship for another 2 weeks. I went searching on line again, found the same rug in stock and cheaper at esalerugs. So I asked on 7/13 to cancel the order. They are refusing to cancel the order because "I see that your order has been sent to the warehouse on 07/12/2019 for packing and shipping process. Unfortunately, this order is too late to cancel manually. All our warehouse focuses on getting orders pulled and shipped as fast as possible. This leaves a very small window available for cancellations."

This is ridiculous, they don't HAVE the rug so it was not PULLED and therefore should be easy to cancel. I asked for them to either cancel the rug or at the very least…

Horrible! I ordered mattress on 6/30 and just today 7/11 received note saying the item has not shipped due to circumstances happening. never got an explanation of why. Now we have no mattress for guests this weekend . on top of it, they took my money out $458 mind you, on JULY 8!

I have been calling every day for status update since 7/6 as I never received any updates. now I know what no updates. never

Worst customer experience in my life!!! I ordered $4296 in furniture from the website on 06/17/2019. I was notified by XPO their shipping company that they were delivering my items on 06/22/2019 during a window of 10-2pm. The company never showed or called.

I called on Monday 06/24/2019 and they stated that they lost the items. It is 07/03/2019 and I still do not have my largest items. The items that I did receive had manufacturers defects to the point where I could not put the items together.

I called them and they sent me new items but they were not the same model or color of the items I originally ordered. DO NOT ORDER FROM THEM!!! SAVE YOURSELF THE FRUSTRATION. WORST COMPANY EVER!!!

Box arrived damaged. Seat for one rocker not 100% and did not receive any hardware. Received wrong replacement item (4 legs for table instead of seat for rocker). Still missing tool needed to put furniture together. Given 4 options to resolve these matters.

None of which would resolve these issues 100%. In the end, I still have no tool to put this set together and have been told no tool in stock. Worst customer service ever! Now I have a set that has a damaged seat, 4 extra legs for the table and no tool to put the furniture together.

This is how you treat your customers????

Many times of typing it and calling. So with numb fingers one more for the road ha. Ordered jewelry. Did not receive one pair the other came with stone out. I text with employees . Took pictures and sent in text a refund was offered. Never happened.

I was put in the hospital ,so was to sick to follow it. Gave up. Cut my card up. Decided just to pay it off. I don’t understand a big company ignoring their customers. I hear and read a lot about overstock.

I am said you don’t understand that not all are searching for something free. I realize you hear a lot of it. I have worked lmbo tricks people try omg. Sorry just having to pay that bill today. I only typed something and placed order Lmao costing a lot of money.

I ordered dining room chairs through amazon. The color on the picture was a darker green/teal color. When I received them the color was not like the picture at all. I requested to return the items (6 chairs, 3 boxes total).

Amazon sent me the shipping label. I loaded the 3 large heavy boxes into my small vehicle. Then unloaded them at ups. Ups said that I needed 3 labels not just the one since the items were too large to be shipped together.

They said I needed to call amazon to ask for 2 more labels. I call amazon and they tell me they can refund one of the box labels too me and told me to just pay for it. They said they needed to reach overstock to get the last extra label.

So I kept one of the boxes until I heard back from you guys. When I heard back I was told that I was wrong and…

very poor service ship used product too long to ship false ads

I purchased a chair many months ago and never got any notification of my order. I paid for this . and have called several times trying to find out where my chair is. My account says I haven't purchased anything.

One person told me that they found my order and It would be here the 17th of February. No chair. Another person that I contacted said since it was an oversized item she couldn't track it but would send it and would email the next week. That was weeks ago.

I will not order this way again. I have followed every route to try and find this with no sucess. Always down or something.

OK This has been my first experience with overstock! I ordered a bookcase prior to Christmas day. I received the wrong item so I called overstock and returned the item. Overstock then proceeded to send a replacement which got lost!

Finally on 1/9/2019 I called again and they issued another replacement. Today is 1/14/2019 and I have not received my bookcase. I called again today and I was informed it was in processing. This has been a nightmare! After all it was a gift for my daughter.

I feel that this is no way to deal with a customer. Please review my history with this item. My last order number. 243246896

I’m giving them a star because it won’t let me give them NO STAR. The worst part is that I purchased the Guardsman insurance to protect myself in case of any problems with the sectional recliner and now they are saying the the insurance doesn’t cover manufacture defects but

I don’t understand how they came up with the fact that it was a manufacturer defect when they haven’t seen the coach. Beware

Order # 237446336

I ordered a weight bench on 11/18. It was delivered to the wrong address. I was told to contact your vendor. Your vendor would not resolve the issue - delivered it to the wrong address.

I have filed a complaint with the NYS department of consumer affairs, the BBB, Yelp.com, and credit card company. Lawsuit is pending.

Kevin Kelly, JD

Ordered Ireland storage bed from Overstock/Acme. Bed delivered by a courier van service named CEVA of New Jersey. As courier unloaded our bed in multiple boxes I noticed that several boxes appeared to be damaged or crushed in at corners and sides.

No rips or tears in boxes. I signed the delivered sheet and we began carrying all the boxes inside our home and I went back to work and planned to assemble beds in a day or two. When we began opening the boxes and removing styrofoam packing materials we notice that the styrofoam was for the most part in pieces. (not a good sign).

Several drawers were severely damages, broken, split etc. Continued to unpack and removed large headboard and foot board. Headboard staples and nails were displaced and no longer attached at corners. Scratched and out…

send me Inf. on my order.

com. I ordered a bed and matress set 21 days ago - I received the bed in a week and after 2 weeks and many calls, no employee could locate my matress or even a workable tracking number. My son went out and purchased a matress for me. com.

I tracked the shipping company down and was advised they had the wrong phone number for me (not the one on my account) and had been calling that wrong number for 4 days. com. The circumstances were not my blame, but an outdated phone number somewhere in the…

Very disappointed in customer service at Overstock. I ordered a rug on 2/17/18 and on 3/23/18 it was FINALLY delivered but low and behold the WRONG rug was delivered. Not only was it a ridiculous amount of time to receive the item, but to add insult to injury it wasn't even the rug I ordered.

I immediately called the delivery guys and they said there was nothing they could do and I had to keep the rug that wasn't even mine! I did an online chat with a customer service rep who said they filed a claim for me.

I also followed up that chat with a phone call where I was told the same information and told to wait 1-2 business days for a call back. I called today, the second business day, only to find that my issue had not been entered properly and I had to wait another business day for some…

I ordered a curtain rod (a specific size) and I waited a week to receive the wrong size. Not a huge deal, people make mistakes. I returned it and ordered a replacement only to get the incorrect size AGAIN. I called customer service and they apologized and ordered yet another one, but at this point I should have been offered free overnight shipping.

That 3rd curtain rod was ordered on March 7th. It is now the 12th and it STILL has not shipped out. I contacted customer service and they told me they would look into why it did not ship within the normal requirement (1-2 days). This is ridiculous!

I have now waited 3 weeks for my item. Once they figure out when my item will ship, I will get to wait 4-6 days to see if you guys finally get it right. This is not ok and I am irritated that…

first of all, between the set of 2 and the one there's a probably almost $100 in pillows that I've purchased, and I'm not complaining about sending them back, but I need to be compensated for the fact that I have to get better inserts because the pillows that I received don't have enough stuffing in them. After speaking with an Associate all they were able to do was give me $20 , that's not going to compensate me when I have to go out there and spend anywhere from 50…

On October 13, 2016, I ordered two cabinets from Overstock.com. The part (Hinge Plates M-2) that allows the doors to be connected to the cabinet were missing for both of the cabinets. There was a notification providing an email address to request missing parts, which I used detailing all information regarding the product and the name and number of the missing parts.

It took between 7-10 days to receive these parts, and when I opened the package, Metal Hinges (7/8”) w/Spring-M-1 had been sent, rather than the correct Hinge Plates M-2, needed to put the cabinets together. At this time I contacted Overstock.com directly, and told them I wanted the correct parts overnighted immediately, and was told the warehouse did not overnight parts.

I did get a voice message saying the parts would be…

Purchased 2 medicine cabinets for full retail price. Build quality poor relative to price paid. Mirrors on front and inside have "ghosting" issues. Silver is fading or non existent in spots. com anymore.