I went to a payless store in Ocho Rios, St Ann Jamaica. The store closed before time and the ladies were very disrespectful. They didnt look at me and when I asked for help, there start throwing down stuff. I do not appreciate this behaviour.
The Contact information on this site is incorrect. The number is no longer active and is not associated with Payless customer service.
Hii Team I want To Give Feedback on 14th December I Bought Shoes From Jaipur Vashali Nagar Branch Of Paylesss Within 5 Days Its Got Damage Quality Is Very Poor I Request You Kindly Provide Exchange Below Mention Details Name - Sagar Arora Contact - 9910479960 Mail Id - Arorasagar862@gmail.com bill No - 4 Pos No - 105
I purchased a pair of shoes from your queen street branch however it unstuck after approximately 5 wears. After I spoke with the manager on 18/06/2022 and she told me I could have an exchange done when I visited the store today there won't any however they are 3 at another branch as advised by a clerk.
I asked if they could have the shoes sent from the Arima branch so I can have the exchange done and I was told " it don't work so" . I have been a customer of Pay less Shoe Source since they've come to Trinidad and Tobago and have purchased alot of shoes since then to now and do not think this is acceptable customer service.
Please assist because I am extremely upset by my time being wasted and the response. I am sure it can be done.
I visited the store on Kingstreet in downtown Kingston on Thursday May 6 and the customer service was poor, one of the female was disrespectful and the other one was unpleasant and had an attitude. They said they wont give me a new shoes in a box I had to take one off the shelf though I told them everybody try on those boot with their bare feet and no one is there to give them a socks or a stocking foot
I have a gift card that was given to me and it was worth about 70 dollars and we were only able to use about 30 dollars of it and then was told we had a deadline to use it by. I was not aware of this until I went to purchase something after that and was told at the counter at the store.
It was a gift to us from someone else and we did not get to use the entire thing and I am very unhappy. I think they should send me 40 dollars so that I can use somewhere else. That was extra money put in someone else's pocket to use instead of what it was intended to be used for.
I hope someone gets back to me on this. My card number was 6006493000152261553, if you would like to check it. I hope we can resolve this because I thought you were a reputable company and did not do this to their customers.
I…
A loyal customer and shoe lover for many years, I bought liberally and with joy at Payless, knowing that unused shoes with the sales receipt might be returned at any time. A retired senior with limited income, I would buy shoes that I liked and were comfortable in every basic color Upon wearing one model, if it proved to less comfortable than it seemed in the store, I was assured by the Payless salespeople that it might be returned.
I kept all my sales receipts. My husband has been ill When I came in to retun some shoes, all of which were purchased when your Policy was in full effect, I was advised that I could neither return nor exchange them as your policy had changed.
I Please assist me in resolving this matter. Thank You for your kind attention. com.
Your going out of business sales sucks big time. I've been watching from day 1 since you made the announcement that you were going out of business and the % off has not changed for women's shoes. You have taken off all of the sale prices throughout the store.
I'm not happy about this at all. I am not alone with this issue. I was at your Avenues Mall location here in Jacksonville on Saturday and there were many customers leaving empty handed and that can't be good for the bottom line.
When are you guys going to wake up and get it right? Thanks for listening.
on 03/25/19 on my way to work stop at 1276 nw broad street number 58 , Murfreesboro TN 37129 phone 615- 890-6320 brought a shoe. I was still in the shoe when I saw another shoe that was cheaper. I pick the shoe up and the cashier said they can not exchange the shoe.
I pay for the shoes and left without taking the first shoe. the shop too my money and the shoe. 04 dollar.
I was in their branch at the grand traverse mall in traverse city Michigan and was kicked out by an extremely rude (and frankly bitchy) employee because I had knocked something over. I will not be doing business with the company again.
I understand that the Payless stores are closing, but still feel it is important to report the poor customer service from the employees at the store locations of 2600 W Loop 340, Waco, Tx 76711 and 5201 Bosque Blvd Ste 200 in Waco,Tx 76710. The stores are randomly being closed during store hours and customers are not being informed.
When customers come to the door and ask if they are open, the customers are completely being ignored by the employees. It would be helpful if some sort of communication was posted outside the store locations stating store hours may vary so customers were aware.
Also, store employees should be professional and at least have the decency to go to the door and acknowledge the customer and inform them if the store is closed for the day. I’m assuming that Payless…
Yesterday I went in to return some shoes I got that didn't work out and they told me I couldn't return them any more and I had bought the shoes on 02/17/2019 I don't understand why they couldn't it hasnt been 30 days since I got them so know I have to stay with some shoes that im not even going to wear
so my grandaughter couldnt get them on and i drove over there next day to exchange them . i was informed there are no refunds. ive work in retail and understand buisness but i also undestand customer service thank you and have a good day!
My complaint is that several times I have asked them to mail sale coupons to my home address. Not to send the sale coupons to my email address because I can't afford to pay for in to print out the coupons.
Also some times I had a hard finding shoes my size which is 6 & half wide :( And I also on even feet:(
I had stopped at Payless Shoes on 1/16/18 Central Valley Plaza, 2225 Plaza Parkway, Ste K1, Modesto, Ca. 95350. They were having a 40% off sale on everything in the store for the day. 00. 00 for the Dexflex boots.
When I called it to her attention she claimed that was not the right price for each of the boots and told me that one of the boxes had been changed. After examining the boxes in fact they were the correct boxes and sizes.
00 so I brought it over to her. Mind you these were not the only sizes they had available on the shelf for that price. Then she claimed that they were in the middle of a price change and rudely announced that she was only one person and could not do everything.
I do believe that she intentionally price gauged me and did not honor the prices listed on the…
On 12/24/18 11:45 AM, Transaction by: 7256 Store: Twin City Center, 760 G Ocean Beach Highway, Longview, WA 98632, other number on recite: 6534-1358-20039. I entered the Payless store and preceded to look at purses. The sale was great. 50% off.
As I listened behind me I noticed the cashier complaining to a customer paying about having to work her shift alone. There were no more than two people in line at that time. Once those customers left it was myself and another woman.
She picked out two pairs of earings and asked the employee about what was on sale. She walked up to pay for her items as a gentleman walked in the door he asked if they had men slippers. The employee pointed to the men section and he started to walk over.
Then the employee walked away from the counter and the lady…
I ordered some shoes online and only part of my order arrived. I cant reach anyone on their customer service number even after holding for a hour each time I call. VERY POOR customer service!!!!! I would NEVER order from this site again and will file a suit if I dont get my money back.
5 Christian Siriano women's Samilya over the knee boot the Charocoal color. When I went to pick it up on Friday 10/31/2108 IT WAS THE WRONG BOOT THE SALES PERSON ORDERED. So I waited a week for the wrong boot and I had a affair to attend the I brought Gray sweater to match the boots.
I was very upset and disappointed. I asked the manager women their what can be done for my inconvenience and trouble so said nothing can be done. 00 off because it was thrie employee mistake not mines so said no.
Very unhappy at the answer because it was their fault not mines. I tols her I will not shop at payless again I have been shopping at payless for 15 years a loyal customer. Can I get this issue resolved because I really like the boot I currently have them in black and chocolate.
I want my phone number taken out of your calling/text message list. too many messages they are annoying I called on oct 10 and am still receiving on the 13th. I have prepaid this is costing me money. people on the internet say they don't even want to shop there anymore.
I agree you are driving away customers 2 emails and 2 phone calls to payless stop will never give out my contact info again. 323 383 2383
To whom it may concern,
My name is Monica Loloey and I am writing to let you know about my experience with Payless.
Let me start by saying that Payless is not my family's first choice for shoes (we usually buy high brands). But I stumbled into a pair of shoes on your website that I thought would have been good for my son.
I curse the day I saw those shoes.
I immediately tried to place the order on line. First attempt: error but I received a confirmation email and the money was pending on my credit card. Second attempt: Error and again I received a confirmation and saw a pending transaction on my credit card ...
Just for the sake of it I tried a few more times with different credit cards. All gave me the same error.
I am not a type to give up easily so I called your customer service…
Tried to buy Champion athletic shoes 3 times...first shopko store in Helena MT ..very limited stock..no one available to ask questions..second shopko store in Great Falks MT...no available Payless person to help or answer questions...went to actual Payless store in mall..clerk said the shoes didn’t come in Navy...did see navy in other 2 stores,just not my size. She offered no help. Told me to go home and shop on line......so much for Payless Shoes....
The girl with the pink hair was very not helpful. She was spending time with this family and never came to help me after I had to ask for help. Then when she rang me up she was on her cell talking to someone.
What kind of customer service do you teach in that store?!
If I could rate no stars that is what I would do I placed an online order July 11th, 2018 as of July 20th my order was still not in no email explaining the delay nothing I contacted customer service to as what the problem was they had no idea so I requested a full refund I was on hold forever and then they said the refund was put into the system ok it is now 7/25/2018 and I am again on the phone with customer service because I still do not have my money yet they took it from my account the same day my order was place.
So now I am told a sevond request for my refund has been put through. Not happen will never shop at Payless again.
I ordered 2 pairs of the same shoe. Only one pair was received. The box was big enough to hold 2 shoe boxes but only 1 box of shoes were there. Order No 500001865063 Order date 2/8/18.
Please send the pair of shoes that were not sent. Dianna Spensko 825 N 600 E Price, UT 84501
I bought a pair of shoes on 9-4-2017 for my 9 year old Grandson. The sneakers have holes in them already and they are falling apart. m. and the manager said well the shoes are worn Duh no s--- I know this then the manager proceeded to tell me that is wear and tear that's why the shoes are falling apart so soon.
I said how can wear and tear be on the top of the shoes you don't make any sense. The manager said that is from walking to much. I said seriously the sneakers are starting to get holes on the toe's and any sneaker should hold up longer than 2 months..
I told the manager I never had any problems before. The manager said oh well. The black manager was rude. I wish I got her name I was so upset that I just walked out. 99 because these American Eagle sneakers are defective.
Since last year in March Payless shoe store never sends coupons for me. I am a member of rewards, every time I go there I let them know but they do not do nothing about it. When I called Payless customer service, they sent off for me and I hoped it was fixed.
That was very helpful for me but I am guessing Payless head offices has a mailing room issue. I would like to know the reason of this? If it is for some people not for everyone, fine but be honest with me.
I have been a payless shoe store customer for many years. I ordered some sandals online that did not fit my feet properly. I took them back to Payless store 4079 in Oxford, Alabama to return them. I was told by the sales associate that I am new and I am not authorized to do returns in a very rude way. She then turns and walk away and pick her cell phone like I am not even standing there, which in turn made me get kinda rude with her. She went on to say, well you will have to bring them back tomorrow when my manager is here, I am not authorized to do returns.
My problem with the situation was why would a manager leave a sales associated alone in a store that she is not trained to operate by herself? I just drove nearly 20 miles to return some shoes only to be told you need to come back…
Their is no one here and the store is closed. The sign says open at ten and now it's 10:45 and no one is here. This is about the store in Millington TN. This happened today, May 24.
I need to register a complaint against Payless Shoes about an employee. Basically, the worker is taking selfies, giving discount to random people and just rude and annoying. Horrible horrible horrible. If she can just give her discount to all her friends why can't all customers get it?
South mall store located in Allentown PA. Feorra I believe is the little girls name.
My wife, 7 year old grandson and I were in your wareham store today and our grandson needed to use the bathroom and the store refused us. My wife was so upset that we left without buying the $100 worth or shoes we wanted.
I mean he is a 7 year old child. How could they do this? I hope the Payless Shoe Store corporate offices read this!
9/28/2015 arrived at the Payless Store located on SH47, Rio Grande, NJ at approximately 7:50 PM. Wanted to purchase work boots. As I approached the door, I observed two sales personal standing at the counter. As I try to enter, I found the front door locked.
I asked the one person what time they closed and she said 8:00 PM. I informed her that it wasn't 8:00 0-clock yet by showing her my watch but she just turned her back on me. I feel this just might be my last visit to any Payless Stores.